Cro Software Solutions Reviews

CRO Software has been great to work with. Their people are great! They are always available to help out when needed.

There are a few things that this software cannot do that we need it to do. We are hoping that we can get these features soon!

CRO is the best dispatching software I have ever used! It is so easy to use and has made my work life tons easier. And their customer service is the BEST!

I like all of their features--just a bit pricey on the per month costs.

Great software for dispatching roll off work.

Needs some work in the commercial/residential routing side of the software.

Cro is very, very easy to learn. The ability to see where all our inventory and drivers are at anytime of the day is really great! The customer service is always there for help and explanations of how or why the features work the way they do. They are very open to suggestions on what the customer needs to make the program work best for them...Really great program and customer support!

The billing section didn't work well for us at the time, but with their new program updates we hope to use it soon.

This is the easiest way to keep track of Bin Locations and drivers at all times.

Only minor things that have come up, but customer service has always helped us out or even changed their software to make it easier for our company

The features line up well with what type of business we do. The team at CRO have been outstanding to work with!

Having to run 2 systems while the transfer takes place. Not that bad though.

People who are not techi can use it, we like the support that we have on line.

Can not meld with accounting software, we have tried to work with Cro still awaiting an answer.

CRO is very user-friendly and intuitive. It really helps our business run smoothly.

Every time I log in I check the box to be remembered next time but it always comes back.

The software is web based allowing flexibility in where I work. We also needed a real time routing software.

The drivers have a very difficult time operating the their app during the routes. There are functions that were supposed to be added / created but do not work the way we need them to, or don't work at all. The billing is also not user friendly.

I love that they listen to what you need, and will make changes to the software so it works for you. AND they are all very friendly to deal with.

There is nothing l don't like about this software.

Always accessible and easy to talk with .Always glad to help .regular upgrades to help fit our needs

It wasn't designed for our particular use but adapted well and are always glad to help all staff undersatnd best way to help .

the ease of adding orders, being able to see where everything is, and rearranging the day

when adding a new site for an existing customer there special pricing doesn't auto populate. Also if you have a site that is getting serviced more then once in the day it doesn't show that on the main dispatch page.

What I like most about this product is that it's easy to use and you can login anywhere.

I really don't have anything that I least like about this software.

We believe that it is what we are using now and will be using in the future hopefully they can get it smoothed out

It is not reliable and often there is an issue that rather then fix it, they seem to look for work arounds. It is also a monthly occurrence that when they make changes or fix something it breaks something else. and we as customers are left to figure it out

The pricing formula is fair and friendly
The software is supported by the various leading platforms such as Windows etc

The developer should consider introducing the billing features to aid in processing of dispatch of many waste truck hauliers

UX, asset tracking, dispatching, driver app, reporting

No dislikes. The software has met all my objectives

I like that I can track all the dumps and see the length of time it takes to complete a bin.
I also like how easy it is to use

I am not liking the new updated billing .
I find it hard to get use to

Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly.

Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections.

Simple functions can be performed quickly. Assigning a job to a driver or moving a job from one driver to another is very simple. The ability to create requests and modify routes for the drivers instantly has been incredibly useful as we've moved away from route books and paper dispatching requests.

Some of the more advanced features can be cumbersome and require several steps for every single job that is created. There are also a handful of features that have quirks that require the user to be very familiar with the system in order to know how to work around them. If your drivers are in an area that has spotty reception, the app will freeze and not work until reception is regained.

How quickly support responds and how easy and convenient it is to set up training and support. Everyone that I have encountered while working with cro have been very knowledgeable, kind and great at their jobs!

Seems like there is often little bugs. For example this week for the first time since we started using cro all our requests that were set up as reoccurring all went unassigned from a truck so I had to go in and reassign all the services to a truck. Now that isn't a huge deal but if I hadn't of noticed we would have missed clients since they weren't on his driver app under his truck

Very easy to use and navigate and icons make it basically self explanatory. Love that I can now track my assets by location, bin number, type, address etc.

Not foolproof as input errors still occur and must be corrected before assets can be re-deployed, but if drivers are "careful" problems are minimal.

Because it is cloud based, software is designed for all users which means there are updates and functions that do not apply to us. That being said, CRO is very accomodating and responsive to requests and needs of its individual users and always does their best to implement.

Cro has so many Pros! Customer service is excellent and the software features/functions make the work place efficient. Software is simple and streamline making it super user-friendly for both drivers and dispatch.

Not much that I don't like. The only thing I wish Cro offered would be a mobile friendly dispatch page. They are constantly making updates and improvements, so maybe this will be down the road!

Ease of dispatch and scheduling. Cloud based and browser is simple to use. Driver app is user friendly.

Box location tracking is difficult and we have not ever got it working correctly. We are still using tickets to track then

-Works well for organizing bin pick ups with our drivers and managing of our bins.
- Inputting bin pick ups and adding new customers is fast and efficient.

- mysteriously duplicates bins
- Drivers sometimes have a hard time running the app on there iPad.

Ease of use for dispatchers / drivers as well as the open lines of communication with CRO employees. They go above and beyond to listen to their customers in order to provide the best product possible. Keep up the good work!