Swell Reviews

Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof!

There were a few bugs in the beginning, but its been pretty smooth sailing so far!

I love that I can acess all our offices reviews in one place without going into all three google business accounts. Swell also makes it easier for our patients to leave reviews that arent so technologically inclined by sending them a text with a link, they click it and it brings them right where they need to go to leave the review.

The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the sweep link it doesnt show up on swell, so we still have to monitor the google business pages for reviews.

I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review requests. I just have to maintain it by responding to reviews and texts, which is easy and still gives my patient's the personable feel.

It was difficult to integrate the software by myself, but as soon as I got a rep to help me it was very easy.

Integration into the business was simple, fully integrated in less than 30 days, and i did not have to dedicate very much of my time to get that full integration accomplished.

Does not yet work with some of the most important review sites that are specific to my industry (legal services).

Sales people were strong at the time of sale.

customer service was horrible when I was using it. Could not talk to anybody. And when it was improved, they did not have any experience

Quick responses! Easy to use and very convenient

Not a fan of the archives, it is tricky to find an older conversation

it is an affordable, priced at a fraction of the cost of more mature reputation management systems.

- does not offer benchmarking tools
-does not have all the minor features found in more mature alternatives

It automatically links closed clients to review platforms and takes that task off of my plate

When my reviews slowed down, I don’t know why it was happening or what changed. When the review platforms change their permissions or algorithms swell really has no control over that.

Simplifies the process of collecting and monitoring reviews and gives us the flexibility to have multiple campaigns for each organization.

The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if the team is helping multiple customers at a time. There is a long lag time between communication. Pretty consistent on every interraction. The chat window should remain on top of other windows to avoid forgetting there's an actual chat in progress because of the delay.

I love that we can customize which providers patients are sent the text message to write a review. We have multiple providers in our practice and some providers team's choose to send them manually and some want them automatically sent at the end of the day. I also love that you can choose to send certain messaging contingent on the service that took place. Great Software!

I wish that it had the option to help with negative reviews. We don't get many, but it would be great if those could be filtered, in order to give us time to respond to them before they are posted. However, I know this is not possible for Swell to do, but would love that capability.

When we started with Swell it was originally to piggyback on our kayaking program registration software. We got it for folks to ask questions and get a quick response, in regards to classes and trips. What we found is customers are using it to find products and inquire about other services our business offers, much more so than just the programs we offer.

It is not super intuitive to edit features in the backend of the module. However, their customer service is quick to respond and help make corrections or show you how to make those needed edits.

Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests. They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google. It also lets you read and reply to them right away. I love being able to text our guests, it is the feature we use daily. Swell saved my life when the salon had to close due to Covid-19. It made us feel so much better that we were able to reach all of our guests at the same time to keep them up to date with what was going on, and then made it easy to get everyone rescheduled when we reopened. At this point I feel like Swell is a necessary part of our day to day life, and refuse to work without it. Would recommend Swell to anyone and any business.

I honestly wouldn't change anything. I didn't know there was anything like Swell out there, and it checked all of our boxes.

The ease of use from account set up to receiving your first review. I like that I'm able to connect all of our necessary review accounts and that we're even able to connect our Google & Facebook accounts so that we can respond in real time.

That there are still 2 version of the software available. It could be user error but there are still times where I'm unable to do something in the new version and have to revert back to the old version.

Our reviews have increased exponentially. Swell makes it REALLY easy to work with. I highly recommend this product.

I honestly can't think of anything that I don't like in Swell. It is a great software.

Our reviews sky rocketed after we started working with Swell. I also really enjoy the email/text campaigns! The previous company we used put a limit of 3 campaigns per month, which was extremely limiting. We also get multiple reviews per week now!

There is nothing we don't like at the moment.