Sendlane Reviews

When I contact them, their customer service is always available. And a lot of help. That separates Sendlane from other email marketing tools. Deliverability is also excellent.

They only lost points because they recently updated their price, which is sort of a bummer. It's still a good deal; it's just not as good as it once was.

My favorite feature is how they allow me to automate my marketing message, followup and feedback with customers. Their platform allows me login, manage my customers and even create additional income through following up with them and offering them new products.

I also love their customer service. I've been with other companies who act like I'm part of the family only to never have my back when I need. So far, everytime I've had any issue, problem or even a question I'm able to reach someone from Sendlane and get the help I need.

My biggest compliant is the little things with a company that is growing. The occassional bug or certain features not acting how they should. Keep in mind, these are rare and not a huge concern. I also find that their user interface is a little complicated. It's nothing that I can't figure out, but they could def improve in that area.

I also feel their knowledge base could be updated more to reflect the unique ways in which Sendlane operates compared to other similar services. This would save me alot of time dealing with customer service. It's not a huge problem, but one of the things I wish they would improve and I'm sure they will with time.

Platform has good web design, and their sales pitch is very effective.

The product is missing key features, their prices are misleading, and their customer service is abysmal

Sendlane is the nice email automation tool I have ever used. It has the nice email sequence features mainly for Shopify, and has the rich accessibility.

Sendlane is mainly a complete software, and best for the Shopify stores, with the amazing sequence feasibility.

What I like about Sendlane is that it's created by marketers for marketers. There are less restrictions than some of the traditional email marketing tools out there and some advanced automation features that you'll love when you get more experienced. They know what the average marketer wants and have created a robust but modern tool. The user interface is intuitive and quite straight-forward, which is what I like as I'm usually spending a lot of time in my email marketing tools on a daily basis.

I'd like to see more email templates and more user-friendly ways to create good looking forms that I can add to my own pages and sites without issues. Also would like to see more variation in the landing page templates that are included in the landing page tool Sendlane offers. Sendlane has grown a lot over the years and chose to focus on other things first (e-commerce for example), but I feel these are the areas where it can be improved. That being said, there are also advantages of using Sendlane, like less restrictions and good automations.

The 247 customer support is top tier. Every time if there's an issue, their team is always on top of it. The breakdown of stats is very nice and we love how helpful they are when it comes to making sure our delivery is 100%. The way we can easily build out segments and create automated email campaigns is a true blessing. When we first started, we were completely new to email marketing. Now our team has learned a lot just about email marketing just from using Sendlane alone.

Hard to say because every time we send a recommendation, their team gets that feature built out sooner or later.

Sendlane provides an arsenal of useful tools and service, far more than any of the other platforms we've used in the space. The software is loaded with metrics that directly relate to the eComm business and help us make better and smarter decisions around our automations / email follow up sequences. The deliverability is OUTSTANDING and the service from their team is the fastest we've experienced...EVER.

Some of the previous metrics or features that were missing were quickly heard by the Sendlane team and implemented to improve our user experience - hard to provide a downside when their team continues to address and improve!

Sendlane is extremely versatile with good quality delivery. Customer support is top notch and the customization of segmentation are a cut above the rest of the competition.

It used to be less pricey, but prices have gone up as more features are added. You may not need some of the features, but the prices are fixed.

I've used Listrak for years and Sendlane pushed to get me over to their platform. After seeing their demo and their costs, it was an easy decision to change over. Saving thousands of dollars a month, but still have all the same ease of use and automation perks!

Haven't found anything in the short time I've been with them. Customer service has been awesome.

Sendlane provides advanced segmentation options, allowing businesses to tailor their messages to specific customer groups based on behavior and interests, which helps improve customer engagement and conversion rates. It also provides detailed reporting and analytics, including revenue tracking and A/B testing, that allows businesses to measure the effectiveness of their campaigns and make data-driven decisions.

While Sendlane provides customizable email templates, the number of templates available may be limited compared to other email marketing software. Sendlane's customer support may not be as responsive or as comprehensive as other email marketing software, which can be a drawback for businesses with specific needs or issues.

Its very easy to use and deploy email. My deployment team loves the simplistic design.

That's a tough one, any issues I have had with the software has been addressed by product dev or we found a solution.