Northstar Reviews

Northstar

Hedge Fund risk management & financial analytics

4.3/5 (4 reviews)
Lisa C.

Getting Better Every Day - True Partners

Used Daily for 1+ year
Reviewed on 2016/10/03
Review Source: Capterra

We have been implementing Order Entry in our primarily franchised restaurant chain. The stability of OE has improved greatly from a year ago, as well as the enhanced features. The OE team is great. They are true partners. We collaborate on features and product enhancements regularly.
In the field our servers love the product. It is simple for servers to pick up. They are usually up and running with an hour of training. The managers struggle a little because they need to learn a new workflow. But once they have built the muscle memory they are fine. This product will be driving value for our chain for years to come.

Pros

Ease of use. Table side ordering and payments is great.

Cons

Stability has been a challenge in the past. The development team has turned the corner and just needs to keep their eye on quality from here on out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Lisa C.

Highly configurable; super easy to use

Reviewed on 2016/03/31
Review Source: Capterra

Northstar Order Entry is familiar the moment you put it in your server's hands. The ease of use is paramount to overcoming typical change management issues you may encounter with other systems.

The enterprise content manager allows you to configure data to meet the needs of your brand at the level of granularity required.

As early adopters, we are working with our Partners at CBS to bring in the features that we need to meet the needs of our business. This came with some bumps and bugs, but CBS's support and development teams have worked tirelessly to stabilize the product and bake in quality with every release. Keep up the good work, guys!

Rating breakdown

Ease of Use
Customer Support

David J.

NorthStar v6.3.1

Reviewed on 2009/07/24
Review Source: Capterra

Perfection solution for multi-service utilities or municipalities with 10,000 to 100,000 customer accounts.

Pros

Red Flag compliance Secures Customer Sensitive data such as financial and personal identification numbers.

Rules Engines that supports uniqueness of a utility's workflow to be "configured" vs "$$customized$$" as part of industry best practices.

Excellent Customer Self-Service via the web modules.

Strong cashiering/payment functionality.

Intergrated Financials.

Cons

Weak on Customer Relationship Management functionality.

Rating breakdown

Ease of Use
Customer Support

Chico N.

Excellent!

Reviewed on 2016/03/29
Review Source: Capterra

Northstar is great. Easy to use, teach and maintain. Support staff is friendly and helpful when there is something I can't fix on my own. I use Northstar in 4 restaurants and I will continue to use it going forward.

Rating breakdown

Ease of Use
Customer Support