Aloware Reviews

Telling the unhelpful sales representative to cancel our account and to consider a more ethical place of employment.

Complete waste of time. Horrible platform, unethical sales team, and even worse support. They will say your use case is possible, but you wont be able to actually build your use case in the free trial. They will assure you it's possible, and all you need to do is pay for the subscription to get access to the needed features. Once you have paid you'll spend hours trying to make your dialer work, just to find out that Aloware is not actually built to be a full dialer with call cadence capabilities. I recommend looking at JustCall, or AutoReach. Aloware support will argue and refuse you a refund, they won't review the recorded meetings, they won't read your hours of dialog with support trying to make the platform work, they will refuse all accountability and charge your card regardless of their carelessness. TAKE YOUR BUSINESS ELSEWHERE! There are plenty of worthy dialers to chose from, don't make the mistake I did, and steer clear of Aloware!

The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.

Not all features a are intuitive to find, though extensive documentation exists within the app.

This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure.

There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements.

Easy to use, the new app is a big plus. Can have multiple lines

The line connexion with customers is not so good

Yhey have average customer service help. Their pricing is very good

I signed up because the price was great but that was a mistake. The program is extremely difficult to use. Everything you do is a challenge. Just to load a list you have to go through about 7 steps on two different pages. It's very confusing. I tried it and spent hours each week with customer service. I really tried to make this work but it just wasn't worth it. This is still in their trial version and are making adjustments without giving notice. They have very good customer service but if you do sign up with them, prepare yourself for a lot of frustration

As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty.

Mobile app has bugs such as needing to be open in the background, and find old conversations is not easy.

They appear to offer good rates and a good system, unfortunately this is not true.

Forced to sign up to get Aloware working with Pipedrive (our CRM tool), he had endless problems setting the system up, do date issues have not been resolved and we paid for a month with $100 talk time. Only to cancel after 3 weeks of not being able to use the system - Avoid!

The customer service at Aloware is outstanding. Because of that, despite not having a sliver of tech aptitude, I was able to describe with layperson lingo exactly what we wanted and needed our system to do, and the team at Aloware made it happen.

And I never got that thing that most tech experts seem to do, they subtly insinuate that unless you understand tech talk, we don't want to deal with you.

Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware.

As for the caliber of their product, it does exactly what we were told to expect. What else could we ask for.

No, I'm not related to the owners, I am a crotchety old guy who rarely compliments my kids, let alone submiting a review for a company for doing what they're supposed to do...

But Aloware doesn't just do what they're supposed to do. They go above and beyond, patiently describing (several times if needed) how to setup and use their service.

If you're one of those business owners struggling with the concept of throwing their landline phones in the trash, where they belong, and making the overdue switch to internet based phones, then you're fortunate to be considering Aloware.

There's no need to equivocate any longer, pull the trigger and sign up for Aloware today.

I'm sure there are cons, however I've yet to encounter one.

Ability to integrate with Hubspot Professional Marketing Hub and Professional Sales Hub and dial new leads within 1 to 3 minutes and have 2-way text conversations in real-time right at optin

3 Seat Minimum per month rather than the ability to purchase a single license and buy more on an as need be basis

Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.

Upload templates became difficult on certain computer.

Aloware is the only contact center software that seamlessly connects to Guesty and Slack. These integrations were a key feature for us.
The software is easy to use, and scales well with our business.

Downloading data for the creation of reports is very slow (often doesn't work for large datasets).
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way.
The cost is high compared to other similar software.

My experience with Aloware has been nothing but outstanding. Prior to Aloware we were struggling to maintain day-to-day operations due to the lack of support and data organization. Transitioning to Aloware was seamless, and we are now able to scale exponentially thanks to Aloware. I couldn't be more happy with the decision to go with Aloware, and can't thank [SENSITIVE CONTENT HIDDEN] enough for their efforts to make our operation much more efficient.

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.

We needed a phone system to sync to our Hubspot account and record our calls and texts to the customer contact. This was an easy solution that gives each CSM and Sales rep a personal line and logs their activity through the desktop or app.

There were a few hiccups within setup such as having team members use my line, but support was quick to help me correct the issues that were primarily just user error on our part.

Easy of use and great features for any business looking for a dialer. Less expensive than other options.

Call recording features had some issues but we solved them

Easy to use and love how it shows patients names when calling

Disconnects often. Can not hear phonecalls properly and have to call back. Connection is not clear. A lot of time we have to call multiple times for the phonecall to go through

Aloware has worked great for my business. I recommend it to anyone. Anoosh is great there. Highly recommend

Reporting and routing sometimes off . But overall still great

Best calling platform out there, and they keep adding features!

Minor ui/ux issues... Nothing else was a major issue at all

i love the function of the software. Tracking and automation is great.

The software is not extremely user-friendly there are lots of menus to click through and it is not extremely inherent where to click through.