Facilio Reviews

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24 Reviews
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Might be the first predictive FM Software out there
Reviewed on 2019/04/26
Overall, we've had a really smooth experience. The notifications and email flow has dropped...
Overall, we've had a really smooth experience. The notifications and email flow has dropped considerably which has eased a lot of my colleagues and my time.
Pros
You can create workflows that helps you detect equipment problems before they happen. That's helped us have huge energy savings.
Cons
So far we haven't had any issues with their tech stack.
- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing!
Reviewed on 2023/10/04
Amazing
Amazing
Pros
All features and easy to use and amazed by the product
Cons
Design of the software which can be improved in a presentation way
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Facilio CAFM Solution
Reviewed on 2022/12/16
Value for money, easy to use
Value for money, easy to use
Pros
User friendly interface, graphical display of process and can be customized by the user very easily.
Cons
Appointment scheduling feature is not available
- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Facilio CAFM is highly recommended
Reviewed on 2023/10/02
Highly recommended for FM people
Highly recommended for FM people
Pros
The Ease of Use and Dashboards + it covers all the our functionalities and requests for FM Services
Cons
Sometimes the App doesn't open, it gets crashed
- Industry: Commercial Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easiness of access
Reviewed on 2024/02/16
Good experience so far , expected more to come in future
Good experience so far , expected more to come in future
Pros
User Friendly and easy to use, management supportive and responsive to DWTC remarks
Cons
Multiple breakdown and loss of data due to IT
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Good Predictive Tool
Reviewed on 2023/09/01
Pros
Great experience with the UI and UX. Easy to use and setup
Cons
So far I have not found any cons for facilio
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great team and product to work with!
Reviewed on 2022/11/24
The Facilio team have been a pleasure to work with. The project has presented lots of tricky...
The Facilio team have been a pleasure to work with. The project has presented lots of tricky situations, many partners to collaborate with and our many requests for features that Facilio don't currently support. The team have been graceful but firm in the way they've managed everything. And mostly the level of patience the project team have shown us whilst working together has been amazing.
Pros
Dashboard that can centrally present the live data of the building systems. It's been a game changer to have all disparate systems in one place. Historical data is stored and easily accessible on the platform. Once the user knows the terminology it's relatively easy to filter the information needed. The ability to segment the data and build widgets for different user groups. Optimisation of certain systems have been great to see, although yet to be rolled out as we keen having issues. Open platform that connects easily to other open API systems.
Cons
There is no sandbox feature to allow for the build and testing to be separate to the live platform. This has caused many issues and an untidy platform for end users. It also means that it is more difficult to launch features in phases as any changes could affect the live platform.Better reporting feature outside of the widgets and dashboards is lacking. The BMS functionality of the platform is more rebust than other. The set up and language of the platform is more geared towards FM/TSMs rather than other disciplines of management. Fault reporting feature it set up with the use of the in-built CAFM system in mind, as we don't currently utilise this feature the reporting is not as robust. Security of the set up could be more robust both in terms of user log in to how it connects to backend networks etc.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Molonglo - Facilio Partnership
Reviewed on 2022/12/05
It is too early to tell - but I have high hopes. We would like to continue to see new modules and...
It is too early to tell - but I have high hopes. We would like to continue to see new modules and are happy to help expand Facilio in Australia.
Pros
The overall customisability was the main feature of the product. It has the power to provide strong analytics and we need to capitalise on these.
Cons
The time that it took to implement. We were in a position where we significantly underestimated the required time. This is my only reservation when I recommend the platform.

- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Facilio Review
Reviewed on 2022/12/13
Pros
I noticed it's dashboard while opening my account. We can get a general all information from the dasboard.
Cons
The application must be user friendly. It's very difficult and very long-time process to create and closeout work orders.
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
overall end user
Reviewed on 2019/06/21
Pros
easy of usage, understanding, Options are specific, easy to attached files. reports are customized,
Cons
PPM we cannot schedule in our priority, Reports generating option not good, Search and filter option need improvements, Monthly work order reports very difficult generate, unique task ID for each task and ppm not displayed in work order as well as report. scroll option very difficult for usage.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Facilio Experience in FM
Reviewed on 2022/12/13
Easy to use,
Easy to use,
Pros
User Friendly, Easy to use, flexibility and easy access to data
Cons
Mobile app, not stable in all platforms
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Pleasant Surprise
Reviewed on 2021/02/02
I would say it was a blessing to migrate to Facilio just before this COVID19 pandemic began in...
I would say it was a blessing to migrate to Facilio just before this COVID19 pandemic began in 2020. It really helped us get granular approach to our daily operations - seamlessly, even while majority of our workforce had to work-from-home. It was a complete overhaul from the way in which valuable operational data is collected, analyzed and fine-tuned, in real-time.
Pros
1) Flexibility to quickly adapt to the existing operational methods without any hassle
2) Amazing support since implementation (apparently, they take customer service very very seriously!)
3) Will not drill a hole in your pocket - even in comparison with other established platforms that has got relatively lesser features and functionalities.
4) Already future-proof and consistently putting fruitful efforts to maintain that edge
Cons
1) Could be a bit more refined (partially because of the unlimited customization options offered I presume)
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
cafm review
Reviewed on 2022/12/13
FM business level monitoring issues solved
FM business level monitoring issues solved
Pros
All available features are good but need more advanced.
Cons
PPM features are required more improve. Integration with facilio is recently started
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great product and team!
Reviewed on 2022/12/14
Pros
It is flexible and completely customisable meaning you can tailor it to your requirements.
Cons
UX/UI is functional but isn't best in class. Need more in-built asset relationships too.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Facilio user review
Reviewed on 2022/12/13
easy to use if the mobile application worked properly
easy to use if the mobile application worked properly
Pros
It is covering all the area and giving the approximate data.
Cons
Most of the time facilio mobile application is not working with my android phone.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Focus on the Important Aspects
Reviewed on 2019/06/05
Outstanding support! Technical expertise, and resources to provide solutions fast!
Outstanding support! Technical expertise, and resources to provide solutions fast!
Pros
Clean look, fast and user-friendly. Provides an efficient means to display the real-time data that is important to the situation. Ability for all users to contribute and collaborate easily, really sets this apart.
Cons
Looking forward to seeing this product grow in features to include enhanced capital planning capabilities.
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software that needs to be lapdated like a diamond.
Reviewed on 2019/05/31
A good experience.
I am learning and taking a new vision of management software.
But as the title...
A good experience.
I am learning and taking a new vision of management software.
But as the title says, there are only a few improvements to make this experience even better.
Pros
What did you like most about this software?
Innovative Software for contemplating various features that we only found if we had 2 or 3 different software.
Cons
Bug, unstable functionality in some cases, lack of translation and lack of a smarter spreadsheet for the equipment of those that are managed by the software.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Facilio CAFM Review
Reviewed on 2022/12/02
Pros
Full of features and functionality. An advanced product.
Cons
As it is so flexible, implementation is long and hard. it requires an experienced system admin to use it. It is less intuitive than expected. As a result of this, there are a little too many bugs that detract from its usability, especially for facility managers who are no used to a system like this.
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Growing up together
Reviewed on 2019/05/31
We are growing up together and we really need to make it real for the customers because we are...
We are growing up together and we really need to make it real for the customers because we are introducing something new for the market.
Pros
The possibility to use the platform as a central point of information for end users and also form services providers.
As we are working on it, the possibility to integrate iot information and utilities and facilities metrics should provide to our customer important operational savings
The support team from Facilio makes the difference too.
Cons
The maintenance management area.
We are stil facing some problems to introduce the data into the system.
We also face some problems to work with the iot sensor information
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Facilio Review
Reviewed on 2021/02/02
Not very good but yes can be improved
Not very good but yes can be improved
Pros
Yes. This software is easy to use. the interface is simple and easy to use.
Cons
This software does not have a default function, We require to have lots of discussion to customized features for FM
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Facilio review
Reviewed on 2022/12/09
Pros
Ease of use. And it’s aesthetically pleasing.
Cons
It was a difficult process to implement
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Autopilot
Reviewed on 2019/05/31
is a powerful tool, we need to make it effective and scaleable.
is a powerful tool, we need to make it effective and scaleable.
Pros
Facilio have a great graphics and easy to apply
Cons
Alarms and Energy fields not ready to aplly
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CMP IMPLEMENTATION
Reviewed on 2021/02/03
People's in Facilio are very friendly, cooperative, intend to complete scope, make happy of the...
People's in Facilio are very friendly, cooperative, intend to complete scope, make happy of the client. Product has lot of features and just need to enhance how want to maintain your property efficiently using Facilio.
Pros
CMP is the existing facility of Facilio and we are enhancing with some extra features such as integration with LTS, FA, BMS, BIM, Security, ECODOMUS, FSI etc. and also there are some use cases which is on under progress.
Cons
Centralised Management Platform (CMP) will be single point of source for property operation in our project with all the available features addressed.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Facilio Review
Reviewed on 2019/06/04
Its a nice platform to use.
It would be more helpful of the platform is fully automated.
Need to...
Its a nice platform to use.
It would be more helpful of the platform is fully automated.
Need to be have more 3d graphics and transitions instead of white background.
Since this has been viewed by clients with no technical knowledge expecting more fancy on graphics. Like how they are using smartphones.
Pros
User friendly..more accessible..like android
Cons
Graphics and background
No more cons on the platform.