Kapture CX Reviews

there's nothing special, but it works smoothly.

The aspects I liked the least about Kapture are, first, the search option, and second, the absence of notification sounds.

Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

Only the linkedin integration have some issues and they're still trying to integrate it.

a) Rich features covering the entire After Sales Service life cycle processes
b) Mobile Friendly
c) Saas Based solution for Small, Mid and Large enterprises
d) Customisable solution
e) Scalable to 2X users in a month
f)

a) Lead time to develop or customise solutions are too long
b) Developer Talent drain
c) Reliability of the features
d) Reducing Support levels
e) Rugged structure rather than configurable solutions

The marketing looked great, customizable

Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Nothing noticed as such in my association with Kapture team

Multiple 3rd party integration capabilities, custom workflows and solutions to various problems or business use cases.

Sometimes the chats become slow and unresponsive

Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble

I love kapture dashboard and make comfortable work and mange the time

Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets.

The User interface could be better for improved user experience.

Multiple mails under 1 chain.

New ticket interface.

1. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen.

2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time.

3. Last respond Time- When we reply any mail that time should be display on assign case page.

4. Notes - Notes should be handy on left hand side display with free text format as a Chat.

5. Email Id - Email id edit options should be available.

6. Response Time - To open / Resolved / revert / received takes more than 5 sec some times more that should be reduce.

7. Email attachment - Email attachment facility should be available.

8. Close Ticket - Close ticket should be available as per resolve case time.

Ticketing system along with side by side email sending option the customer and tickets can be easily searched.

Side conversation opens new tickets which can be avoided.

The management system you got everything in one software like social, contact center, emails

It's just tech issue which occurs on very frequent basis

I used this in daily activities and generating ticket.
It help me to track the breakdown of my machine and the support form the backendi love this

Sometime it automatically closed and again we need to fill the details

I think Kapture is a decent tool to manage Helpdesk team.

Instagram Ad comments are not visible, Also automation would not be easily available.

It is easy to use and support will be there as dedicated support is there for your account

Development part of new feature is very slow. it tooks a lot of time to complete a very basic development

The interface and management system. Also, the queue alignment

Nothing as such only tech issue that occurs in interval

everything. Tabs, home page, descriptions

Easy to use. Anyone can learn easily,

location based customer enables to plan accordingly

No filter to select customer city/state wise

The reminder & lead maintaining as well as tag lead is the best part

The tool is little hard to use for the first timers they can make it more easy

Easy to use and understand! One platform to connect all the other platforms.

There is not much, it's just sometimes the software faces downtime.

Product is easy to use and we can do multiple task in the same software where we can close the bulk ticket at a one go .

Single ticket closures are getting huge time