6 reviews

Criterion HCM

Human capital management solution for midsize businesses

4,3 /5 (6 reviews) Write a Review!

Overall rating

4,3 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
83%
recommended this app
6 reviews
Jimie W.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FFVA uses HR, Payroll, & ESS

Reviewed on 2014/08/12

Pros

I like the ease of use and the efficiency of the support staff.

Cons

The products we use don't really have any downsides.

Peggy D.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ESS Review

Reviewed on 2014/08/13

Pros

I really appreciate the support that is provided. They are very quick to respond to any problem that I have and also to communicate where they are in the process. What I like best about the product is the ease of looking up information on an employee. Being able to see their history at my fingertips is awesome.

Cons

It runs a little slow sometimes, but there is really nothing I don't like.

Megan S.
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

System is great, data upload is iffy, customer service is acceptable

Reviewed on 2018/01/11

Pros

I think the amount of things you can do with the service is amazing. Reports are easy to customize and pull

Cons

The customer service has been slow to respond and has not had some of the answers needed. The difficulty of doing a large upload

Susan V.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good

Reviewed on 2018/01/22

Pros

It is truly an HR software built with HR end users in mind. The fact that positions are separate and allow you to track FTEs is logical versus some that I previewed that make simple things like EEO codes driven by the employee record versus the position record.

Cons

Flexible report writing features, or lack thereof. Getting data back out of the system in the form of reports is not user friendly.

Linda D.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buyer Beware!

Reviewed on 2021/02/08

Pros

It is easy to see an employee's history.
The time clock functionality is definitely a plus.
Processing payrolls are streamlined with minimal data input.
The re-hiring feature is very beneficial.

Cons

There is a rounding issue with reports. The actual amount paid to employees' do not match reports.
Very difficult to get issues resolved timely, if ever resolved.
The system does not have the capability to create files to upload for state W-2 reporting (even though we were told that would not be a problem before purchasing).
Many times it has taken up to 45 minutes to log into the system.
It is difficult to get reports that meet certain needs for reporting benefits. End up using several reports to consolidate into one for the required reporting information.
Issues with employees that live is one state and work in another state.

Laura S.
Overall rating
  • Industry: Legal Services
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Criterion HCM - Perfect Software

Reviewed on 2014/08/11

Pros

I always get fast and great help from the customer service department. The system is easy to use.

Cons

I wish I could add fields on my own. It seems that I can re-label fields but not add them on my own.