CharmHealth Reviews

I love having integrated labs, scheduling, chart notes and billing-- having everything in one place is very helpful and convenient. I also like having HIPAA compliant messaging, and an iphone feature where I can see my schedule and treatment rwequests.

the iphone app is a bit clunky and if a patient emails with a questions I can't access their chart.

What I love about CHARM is that it is user friendly. I have my own part time private practice and I knew I needed something that I could get up and running quickly, keep me organized and compliant. CHARM is the answer! I never loved EHR systems before I found CHARM. Having tried other packages when I was in academia, everyone gripes about EMR systems. But CHARM "works like a charm!" I could make my templates by dragging and dropping easily, I could make changes if needed easily. I uploaded all my blog handouts to then quickly put in patient portals. SO easy to use! I love the quick text feature. I love the auto populate feature too!

The only thing are these: 1) in the event that I have a patient whose parents are divorced, they both want and need access to me to send me updates. The portal right now can only accommodate ONE user log on. Sometimes divorced parents do not want to share--which is understandable. 2) Support is not instantaneous. They have a chat but someone is not necessarily on there 24/7 to answer and provide support in real time. I had two instances where I could not get logged in right before a clinic day. Luckily it was fixed in 20 minutes but again It would have been nice to have someone right there responding to my urgent messages knowing it would be handled.

well, originally it was the ease of use but with this new user interface...not so certain. Like the charting feature, easy to populate fields. Also like the patient communication it provides and tracks.

the new user interface has too many too small icons with too much info on the desktop. gotta figure out what all these silly icons represent. also why make such a large leap away from what all users are familar with?

The software is remarkably intuitive. Very easy to navigate from patient setup, scheduler, charting and billing. Charting can be easily customized to your own needs which you can do yourself easily without assistance from "tech support".

What really stands out with this EHR compared to others are the patient engagement features. The Patient Portal enables easy document sharing including questionnaires, capturing signoffs, requesting appointments, email/text reminders, chatting/texting directly with the provider, etc. They also have several different Apps for mobile devices, so it's easy to access and document (chart/bill/schedule).

This is a great platform for any provider, but if your specialty/business is looking for a more direct engagement and connection with your patients, and not necessarily tied to an office location/network, Charm can provide these capabilities all in one fully integrated platform.

Only limitation I've noticed is related to case management and the ability to tie several encounters/visits and related documentation under one case. I believe this is a planned improvement.

Technical support can be challenging to get on the phone.

Cheap and easy to use! Its very intuitive programming

I cant think of anything. Customer support has been easy to access so what I cant figure out they are very helpful.

It's far easier and more comprehensive to navigate than it's competitor products. The customer service and response time is superb (within minutes of hopping on to the chat on Charmehr.com with customer service). Links automatically with Fullscript and Wellevate. Excellent for Naturopathic, Integrative doctors, and acupuncturist style practices. Features can always be simplified optionally.

I wish I could take CC payments and info for the cancellation's and for appointment confirmation automatically.

As a small business owner and medical provider I was able to set up and implement the use of Charm all by myself. I love the ease of building my own charting documentation, forms, questionnaires, consents, etc. I also appreciate that there are documents and forms already uploaded that I can use and adapt to my needs as well.

Getting it to connect to my website has not been possible.

Documentation & scheduling as well as inventory modules are critical to the success of my clinic and movement of patients through the day.

Customer service really could be a lot faster. It always takes at least 24 hours if not more for questions to be answered no matter how simple they are.

It appears to have all the features required.

System is 4 panes arranged horizontally with no way to resize. Messages are displayed in the right-most pane, but on a tablet or phone that pane is squished so you only see a couple characters per line. The website is Buggy, as customers were unable to read messages this week. ChARM isn't responsive to customers, must have authorized contact forward bug reports to ChARM to get them fixed. Also the system does not allow providers to adjust message limits - which is definitely needed during covid lockdowns. There are better solutions out there.

I have been in healthcare 22yrs and just started started using CHARM it works great for smaller practices. I like the easy of locating a patient, and being able to add alerts and notes to charts

I have been in healthcare 22yrs and just started started using CHARM it works great for smaller practices who do not need a robust system. The reporting system is not the best. It is hard to look at your data and it doesn't integrate well with a lot of other operating systems

I love that everything (records, charting, scheduling, communication within office and with patients, billing, supplement inventory) is all contained within charm.

Inactive patients are treated no differently from active patients. Once inactivated, a patient shouldn't be able to have an invoice or encounter created. Inability to relabel or change dates. Searching is also a challenge. If there were a way to have a search bar that searched the entire patient chart (messages, tasks and comments, quick notes, encounters, labs, documents), that would be extremely helpful.

I've used several EHR and PM systems in the past and wasn't impressed until I tried Charm. It has all of the features that we need integrated into one very intuitive system.

There are some bugs when new features are released, but they are quickly remedied.

I have found Charm quite straightforward for writing notes and managing patients's charts. I moved to Charm from 11 years of paper charts and was certainly nervous to move to an electronic record. I heard from a colleague that Charm had fabulous customer support and that is what made me give it a try. I absolutely can say that I have gotten excellent customer support from Charm. I feel that I still have a lot of functionality of Charm to understand better but what I am using right now meets my needs and I am sure that as I explore more of what Charm has to offer as an EMR my practice will get even more efficient. I went from being scared to start an EMR to excited to have one in 3 weeks with the excellent support. That is pretty awesome!

I really can't say yet what I don't like about Charm because I have not fully started working with all that charm offers. It's a little overwhelming to get started but I feel Charm support staff helped me through that.

Low cost, can view software ahead of purchase, responsive customer service, easy to use and train, customizable.

Not quite enterprise level yet, still some basic features most other EHRs have that are missing. But, Charm is catching up!

Easy to use. Devs are always adding features with the integrated fax being one of our favorites. Its easy to add new patients, upload files to their chart and utilize patient management.

There really isnt too much I dont like. I wasn't a fan of the new UI very much but they allowed users to revert back to the old. The newer UI does offer a pretty cool texting feature for users withing the practice.

It is very simple to write your own templates. There are plenty of YouTube videos tutorials on how to use the different aspects of the software.

It takes some time to get everything organized in your settings for your particular type of practice. It would be nice if there were a starting point of a primary care bundle, or chiropractor bundle, and then you could add and subtract as you got going.
It is also difficult to get the patient to populate parts of their chart ahead of time. I have to manually type in the questionnaire results that my patients fill out ahead of their visits. (It is possible that this is because I am using a no-cost version)

For the price of the product, you receive a lot of features that are missing or outdated in other EHRs. The RCM team also can do a great job handling your claims.

Some of the features require you to exit your current window to add or find information and then return to the current window. This breaks the smooth workflow and adds some time to completing some of the encounters.

Very intuitive and flexible. Lots of good options for electronic patient interaction. You can usually get someone on the phone to help with questions.

ePrescribing platform not yet approved in our state (nevada). It would be nice if patients could request their entire health record from within their PHR account, and have access to visit notes. I find the Chat feature intrusive and distracting and would like the option of having it disabled.

It is difficult to say what I like when I have so many ongoing unresolved issues

Lack of resources and support. Issues are continuously ongoing.

ChARM provides multiple support channels offering comprehensive onboarding and post-implementation support. I rely on their knowledgebase and experienced team to quickly review configurations and support tuning for our unique work flows.

ChARM is a rich, comprehensive practice management platform. As the implementation lead, I did not in nitially integrate the (available) e ChARM resources into our team.

Charm templates allow you to capture all the info on patient and insurance that you would need to bill for medical insurance. The ease of creating visits and moving them to Invoices for the biller to check and send is a time saver. Charm allows for data bases of insurances, cpt codes and DX codes that match your office practice. Charm allows me to stay in touch with my provider via their HIPAA compliant messaging service. s.

Charm does not allow for a batch statement feature. Invoices must be sent for each visit. This lack of process creates a very time consuming task for collections staff.
ERAS are not automatically downloaded to CHARM but must be created by a 3rd party clearinghouse and them upoladed.

The patient facing side of the software is so easy to use. My patients love it. I switched from another software and I’ve only had positive feedback. The portal, payment, and schedule are all very easy to use.

Charting is not as cohesive as I would like. Importing lab results, sorting the notes, and changing some of the format are a hassle.

-Many features, comparable to any other program out there (e.g. syncs up with major laboratories)
-Cloud based
-Works with integrated MD/DC/PT offices, so you can have many types of providers
-Great ability to customize exam forms and notes

-You are charged by each patient encounter. This can be bad if you have a high number of low-fee visits (like ancillary services). This may make it difficult to estimate how much it costs per month
-Clicking on tabs takes up time. Some programs do a better job of integrating everything into one screen

I have been using Charm for my Integrative practice for over 4 years. They have been really responsive to customer needs and wants. It is very flexible and has many more options for supplementation and dietary recommendations then most other systems. This at a very reasonable price (based on volume) for what is included!

They are having some growing pains with customer service and some times do not get issues resolved until you get in touch with a senior representative.

ALL IN ONE EMR, TELEHEALTH, BILLING, ONLINE PAYMENT COLLECTION

NO TRAINING. POOR CUSTOMER SERVICE. PRACTICALLY IMPOSSIBLE TO GET ANYONE ON THE PHONE. EMAIL THEM WITH A QUESTION THEY WILL RESPOND WITH A QUESTION. WE SIGN UP WITH CHARM EHR IN FEBRUARY, 2021. IT HAS BEEN HORRIBLE GETTING SUPPORT TO SET UP. WE ARE STILL HAVING ISSUES WITH BILLING AND CAN'T GET ANYONE FROM THEIR CUSTOMER SERVICE TO RESPOND. THEY CHARGED US $3000 TO TRANSFER PATIENT DATA FROM OUR OLD SYSTEM. HORRIBLE SERVICE.