LiveSession Reviews

I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.

I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

It contains all the features that its competence plus personal support.

The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick.
The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).

I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.

The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).

One of the hardest parts of designing great user experiences is obtaining unbiased user tests. With LiveSession this can be achieved incredibly easily (and anonymously), allowing you to see how people interact with your site. This then informs your design decisions moving forward to make a more usable site. They also have auto-detection for things like 'rage clicks' and other UX issues.

It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.

Good customer support. They listen for feedback and implement features quite quickly it makes them more compelling than other large competitors.
The progress during a year or so we use the service has been quite impressive. The product works with SPA applications much better than most of the competitors.

Not 100% reliable. Sometimes recorded sessions do not play correctly (issue with styles). But this happens quite rarely.

A lot of useful features, good interface.

Needs more integrations but they’re in progress.

Support before purchase as well as during configuration. Advanced filters and navigation between the recordings themselves. Tagging, sharing recordings outdoors. . Inspect mode, error click, rage click - this is the most value features.

Tool don`t backup css of recorded pages.

Filtering video recordings
Easy to implement and use
Skipping passive parts of video recordings

Still looking forward to seeing analytical features (e.g. heatmaps) developed

Being able to see the trouble areas our users have has the best feature by far! We're able to quickly see what our users clicked on to provide accurate support without having to ask a bunch of pre-qualifying questions. We also have been using this to inform design and experience changes based on how our users interact with certain features in the program.

So far, I don't have anything that I have disliked about LiveSession.

Light Weight, UI/UX, Features, Set up and also reasonable pricing.

There is not much when it comes to product but the support could be a bit better when it comes to Prd knowledge.

I love all the filters that makes scanning a situation or group of users easier.
The recording interface make it easy to spot when an issue occur or when a certain page or functionality is used

The recording is not showing the same interface as the real user. I made a test in a laptop with Edge then go back to macbook to watch it with chrome and front end was displaying normally, while in Edge nothing was displayed. It is misleading since we can think users encounters no issue when in fact the app was not working.

Easy to use. Sometimes does not capture exactly - css is jacked.

Would like more features to identify user drop offs, heat maps etc

LiveSession is a great service! It was simple to implement on my regular website, as well as incorporating into my online store. LiveSession shows me all of the basics, with great opportunities to dive deeper into data, site visitors, and ways to capitalize on the visits. I'm a novice in this arena, but between the simplicity of the interface, as well as the amazing support by the LiveSession team, implementation as well as viewing of interactions was simple. I've used other services in the past, and LiveSession by far is the best I've used.

There isn't a thing that I don't like about LiveSession. Service, software, and support are all fantastic!

Affordable monitoring customer behaviour tool with great analyse and tracking they offer. I loved how easy it was to integrate for someone who not really into tech. Also their customer service is very responsive

Nothing to consider as a minus, it meets all my expectation and work well

Easy to understand, I can learn a lot about my customers.

There are no cons in using LiveSession so far.

Service is really easy to setup and works well with all my projects.

I couldn't create a personalised panel I needed with custom data for my projects. Once the REST API is ready this service will be unbeatable!!

The implementation and the sub accounts management couldn't be any user. The interface is super simple as well. The session player is pretty accurate.

It still lacks some advanced features such as filtering sessions of users who click onto a specific element from the screen, without having to go thru the CSS selector of that element.

Good documentation to set it up and the privacy settings for not running the software on certain URLs is nice.

Had an issue with CSS not being maintained but customer support was responsive and had this fixed within a day.

Intuitive interface, very helpful and responsive customer support. Integrations with other tools.

None I think, the customer service helps with problem solving

I like the fact that we can identify error and rage clicks to identify areas in the product that could use improvement.

Competitors have more features released. For instance, a metric/analytics dashboard.

It plays a recording of the complete user experience our members see, so I can assist and provide guidance accordingly.

Nothing. Really nothing, other than the fact that it is not a free software.