Passportal Reviews

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.

I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.

And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.

I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal

There are a few company-wide reporting features that are noticeably lacking.

Our company started using passportal this last year, and it is much more user friendly than alternatives we have tried. Highly recommended!

Browser extension at time was not great, however the company has released a new one that works great.

Easy to use. Very logical in its organization.

They had a few bugs in the early days, but everything is great now.

The fact that the software is made for a corporation. (and not for an individual user)

It is a cloud based solution, every day I hope PassPortal does not go bankrupt.

The search bar!
Ease in password inputting and folder creation.

I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.

Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.

I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.

Password tracking
Password rotation for AD accounts
Audit log

The integration with CW is one way. And only allows you to import the most basic fields from CW manage. All notes are left behind as are custom configuration questions.

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Development for bugs and new features is rather slow

There was a default Autotask integration.

The user interface is rather slow.
User interface is logging off too fast, even when you whitelist your IP address.
Impossible to delete companies which are not used anymore (created via Autotask interface). You can only deactivate.

The password management and documentation portion of this product is fantastic. It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.

The customer documentation portion. As an organization we have

It was easy to setup and migrate our passwords into the software, It's secure and it was integrated with connectwise automate.

I haven't found any yet, I feel that the software does what it was intended for .

Secured our passwords and eased access. Makes us more efficient.

Nothing yet, product is great. Straight As.

I liked the layout and the amount of information I could store in Passportal

The thing I liked least about the software was the support, not very helpful at times

Easy to use joined with Screen connect making it easier to use the login feature

That you can only link it with screen connect and it does not support other RDC clients

The primary reason it was selected was for password management which has a plugin for Connectwise Control. The added bonus of a fledgeling document management systems helped tipped the balance.

Encountered a number of bugs during the initial setup but these were corrected or worked around. DMS is still very limited. More automation with regards to integration would be beneficial.