GiveSmart

4.5 (207)
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Mobile bidding and event management software for fundraisers

Overall rating

4.5 /5
(207)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.6/5

93%
recommended this app
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207 Reviews

Crystal
Crystal
Overall rating
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Gesture offers excellent professional software with outstanding customer service.

Reviewed on 2017/10/31

Pros

Gesture's software is user-friendly, fun to utilize and has a clean, professional look. I thoroughly appreciate Gesture's frequent software updates. They are continuously in search of even better ways to improve upon the customer experience, which they communicate through their Gesture Innovation Center emails. I believe that they value customer opinions and implement suggestions, accordingly. As an event planner, other companies often approach me, but none offer the experience Gesture has given my clients over the years. Our account manager, Allie Erickson is on top of our every need, patient, accessible, friendly and helpful. Our on-site manager is thoughtful, communicative, professional and kind. The Gesture team is trustworthy, diligent and fully dedicated to their customers. Every year, our attendees highly rate Gesture in our post-event survey. We have remained loyal to Gesture for many years and will continue for many more to come.

Cons

I would like to remain logged onto the system longer, but I understand that the system logs me off for security purposes. I really don't have any complaints.

BettyJo
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GiveSmart helped us to Pivot!

Reviewed on 2020/10/19

Our overall experience with GiveSmart was amazing. It was what helped us raise money right when...

Our overall experience with GiveSmart was amazing. It was what helped us raise money right when the pandemic lockdown had started. We chose GiveSmart because of the good reviews and one other person we knew having used this product giving a good review. We had to make a decision quickly and chose GiveSmart and it was the best decision! I have referred several nonprofit organizations to this product.

Pros

GiveSmart is user friendly. We had approximately a month before our annual auction and we were able to pivot from a live event to a virtual event DIY style.

Cons

There were a couple of features that we would have liked to see; a customizable graphic that counts our "paddle raise" (which in our organization is a reverse auction), and being able to highlight our larger sponsors (give them more visibility for their sponsorship)

Alternatives Considered

ClickBid

Reasons for Switching to GiveSmart

Clickbid did not have all the options (bells and whistles) GiveSmart had.
Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

We received no value for their service and would not recommend for several good reasons.

Reviewed on 2021/10/12

We signed up for Givesmart to celebrate our 10 year anniversary for our non for profit.
We were let...

We signed up for Givesmart to celebrate our 10 year anniversary for our non for profit.
We were let down at every turn when the company management could have made good on the experience we had.
We ONLY used GiveSmart because we wanted to benefit from Experienced interactive staff. They sent two young ladies who had no previous experience on how to manage their tasks for the event.
Their tasks were to welcome guests at the front door, take their tickets and most importantly RUN THE FUNDRAISING VIA TEXT DURING THE EVENT, Thereby helping us to raise upwards of $10,000.00 by speaking to the guests, encouraging them to donate and shouting out funds raised in real time.
They DID NOT introduce themselves to me and we already had volunteers to take tickets so we did not need GiveSmart for this. What we wanted was THEIR EXPERTISE IN RAISING MONEY IN REAL TIME AT THE EVENT. In the midst of my event both the young ladies were no where to be found. The FUNDRAISING ASPECT NEVER TOOK PLACE. We paid over 2400.00 for their service. No one took responsibility for this at GiveSmart. The woman that scheduled our event was no longer in the same position in the company so she never even assisted us in the mess. The women who represented GiveSmart apologized for the mixup and admitted they had not done the event before and DID NOT KNOW WHAT TO DO. Givesmart ignored our complaint. They did not return our calls and incredibly asked us for a balance of $200? This experience was really unforgiveable.

Pros

I was not able to experience the software. We did not receive the service for which we paid. The software has no value without the package of benefits namely the TEXT TO DONATE feature while at the event which is what is supposed to help your company raise funds.

Cons

You can use Eventsmart for free so I see not value to their software.

Amy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GiveSmart is a smart choice!

Reviewed on 2019/08/12

Pros

GiveSmart is a great platform for events -- either DIY or staffed by their team. I've worked with them for many years in three different organizations. They are solid, professional and goal-focused.

Cons

There are some limitations with customization for displays, but that's minor, in my opinion.

Alternatives Considered

OneCause

Reasons for Switching to GiveSmart

My experience with GiveSmart is that it's worth the price. We used Gesture for a couple of years, but am thrilled that they are now part of the GiveSmart group.
Annette
Overall rating
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GiveSmart Review

Reviewed on 2019/08/23

It has been a great relationship for us. We had onsite support for our first event and she was...

It has been a great relationship for us. We had onsite support for our first event and she was fantastic (and kept me sane). They are usually timely with responses. The only difficult time was when we were sent the wrong cc swipers for an event. Luckily we were able to get it rectified prior to the event date but I kept getting pushback as it was something we were doing incorrectly instead of having the wrong equipment that GiveSmart gave to us directly.

Pros

+It incorporated everything we needed from ticket sales, to auction items to general donations

Cons

-The display banner that showcases the donor names isn't customizable. You can change the color of the font or other display features.

Alternatives Considered

Charity Auctions Today

Reasons for Switching to GiveSmart

GiveSmart had a flat pricing model as well as onsite support if needed. Also the cc option feed was easier through a University-setting.
Lina
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Gala 2019

Reviewed on 2019/08/16

Unfortunately, it wasn't a good experience as we had a lot of damage control we had to do due to...

Unfortunately, it wasn't a good experience as we had a lot of damage control we had to do due to the automated emails being sent out through this software.

Pros

I like the ease of use in uploading auction items. I also like the customer service we received when we had questions.

Cons

It sent out notices to our guests (when we were changing their seats on the seating chart, etc.) without our knowledge. It also sent out invoices and receipts without our knowledge at the end of the gala (there were some whom we were working on case-by-case basis).

Also onsite registration was not easy to do through this software.

Alternatives Considered

OneCause

Reasons for Choosing GiveSmart

We had been using 501 and it was acquired.

Reasons for Switching to GiveSmart

We thought the transition would have been easier from 501.
Seth
Overall rating
  • Industry: Fund-Raising
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software for Online Benefit Auctions

Reviewed on 2020/09/15

They have a great costumer support team as well as on site team. Have had nothing but good...

They have a great costumer support team as well as on site team. Have had nothing but good experiences with their software and team.

Pros

I like that you can have multiple photos per auction item as well as items can be in more than one Category! These are GREAT features that separate their product from others.

Cons

The price is a bit too high for a lot of my clients, especially if its for a one off event.

Alternatives Considered

Auctria, Greater Giving and OneCause

Reasons for Switching to GiveSmart

Due to their sales team, support team, and ability for items to be in more than one category and have several photos.
Charlotte
Overall rating
  • Industry: Veterinary
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Creat Experience

Reviewed on 2020/10/13

It was a much better program than our previous auction software. And the customer service is top...

It was a much better program than our previous auction software. And the customer service is top notch! They even went above and beyond this summer with a webinar series that helped us share best practices across the country.

Pros

It is very easy to use, both on the admin side and for the users. It was very easy to customize on the back-end.

Cons

There are some glitches in entering donation items and I had some photos disappear after loading them, but they were minimal.

Alternatives Considered

Charity Auctions Today

Reasons for Choosing GiveSmart

Greater Giving was not as visually appealing and was not as user friendly as GiveSmart.

Switched From

Greater Giving

Reasons for Switching to GiveSmart

GiveSmart was much more visually appealing and had many more customization options. It also had more options.
Anna
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

First Time Admin and I am already loving it!

Reviewed on 2019/08/12

Pros

Everything is centrally located on the campaign dashboard and you can use it with other events as well. Allows for ease when trying to organize many events.

Cons

Because there are so many features to this software, the learning process is a little daunting. However, once you get through it you'll have all you need to make sure that each campaign is successful.

Brittany
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Platform for Event Registration and Silent Auction

Reviewed on 2020/10/14

very positive. I especially like that they highlight other clients events and work so you can see...

very positive. I especially like that they highlight other clients events and work so you can see possibilities on other / different types event you can utilize platform for. Always thinking about how non profits can utilize the system for their advantage . Always developing the system to be better

Pros

Very customizable
Easy to set up
Customer support very accessible

Cons

not able to integrate with the CRM we use

Alternatives Considered

OneCause

Reasons for Switching to GiveSmart

liked that there were not extra transaction fees Sales staff very knowledgeable
Brandi
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing Product

Reviewed on 2019/01/09

Most of our donors and guests loved the new aspect of our Auction, including switching to mobile...

Most of our donors and guests loved the new aspect of our Auction, including switching to mobile bidding/checking in and out. Instead of the previous years of pen and paper bidding. There were only a few people that preferred the old method and just couldn't seem to get on bored. People were concerned that guests would be on their phones all night and no one would be interacting but it was quite the opposite. People had more time to mingle not having to go back and check the paper bid sheets since there were none.

Pros

We were looking for an affordable and easy to use mobile bidding auction program and this one did not disappoint. The company sends a representative to the auction to basically be the point person and fix anything that might come up and help with check in, entering data, etc. They show up early and stay through the event. They bring tablets that are easy to use for our volunteers and staff.
Entering items and bidders is easy and functional. Your event can go live as soon as you'd like it to so that even donors that can't attend the night of, can bid on items. This increases revenue tremendously. They also helped us with not having small items but focusing on larger items of value and only having around 100-150 silent items. The colorful pictures and descriptions are easy to view on mobile devices. And if guests don't have a smart phone, we can help them bid on our tablets.
Guests receive notification of being outbid, but you can add am amount you are willing to pay and Gesture will continue bidding on your behalf until the amount is reached.
Guests are also able to check out from their device, so it makes check out a lot faster and smoother.
It is a lot easier to collect on balances as well because we collect credit card information before the event.
Guests received notification of being outbid, but you can add am amount you are willing to pay and Gesture will continue bidding on your behalf until the amount is reached.

Cons

If the tablets go down at check in, it pretty much puts everything at a stand still. Even though the tablets run without wi-fi.

There are certain aspects that have to be changed or updated only by Gesture, we can't do it ourselves. Such as adding the individuals who receive notification of a payment or donation from the event. But they are usually quick about their customer service.

Amanda
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for in-person events, still working out the virtual event kinks

Reviewed on 2020/10/13

Overall, I would recommend GiveSmart, especially as I know they will continue developing their...

Overall, I would recommend GiveSmart, especially as I know they will continue developing their software to provide better solutions for virtual events. It is really easy to set up your site and auction, and once users are in it is easy for them to use as well. The account managers are really fantastic and willing to help you through any questions or customizations you want to try. Unfortunately, in a virtual setting, it seems less risky to run the site and auction yourself on the day of the event. I appreciate their display, reporting and communication options.

Pros

This software is extremely easy to use from the administrative side. I like how easy it is to upload and edit auction items and do small customizations to the page to display information and even things like sponsor logos. The display for a live fundraising appeal with all the names and real-time amounts is great. I like being able to send texts very quickly. The reporting function is amazing. There are so many different types of reports to really be able to analyze the data. I like being able to livestream a youtube video with the presentation view. The customer support team is fantastic. I am excited to use the new Champions feature for peer-to-peer fundraising.

Cons

The switch to virtual events has created some kinks that need to be worked out. Whereas they typically were registered ahead of time by us as being on the guest list, or could register at the door, in a virtual setting they had issues registering themselves, especially if they were trying to register for a second event. It is not very intuitive to sign in if you forgot your password. I wish that you could customize the fonts and the order in which ads are displayed. I also would like to be able to send an email through Givesmart that would show up as coming from me so it would be less likely to be missed by event attendees. While the support team is fantastic, the on-site/day-of specialists can be hit or miss in their effectiveness.

Verified Reviewer
Overall rating
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience with the gesture site was easy, worry and stress free.

Reviewed on 2017/12/08

I had a wonderful experience with this software. I found it was easy to make my own auction site.

I had a wonderful experience with this software. I found it was easy to make my own auction site.

Pros

The gesture software is very easy to learn. I am new to the website and it only took me about an hour to figure everything out. Everything is pretty self explanatory. I had to create an auction site for a silent and live auction. Adding each item came with ease. When you go to add an item each section is categorized telling you exactly what information to put in. I also found it very easy to go back and change things if I had made a mistake. The site is easy for others to use and view the auction items I posted. I felt that the crowd we were trying to attract was the older generation of people and this site allowed them to have the ability to see each item without complication. I really liked that the software told you who was watching certain items. It was easy to generate an item sheet in order to print them out and post them for our auction.

Cons

I think my least favorite thing about this software is trying to figure out when someone bids higher than you and who it is. I found that I had trouble when I bid on an item. My friend and I really wanted an item and we kept out bidding each other but didn't realize we were the only two bidding. I wish it would tell you who is bidding against yo.

Lillian
Overall rating
  • Industry: Museums & Institutions
  • Company size: 51–200 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

First-time mobile bidding user

Reviewed on 2019/08/15

Online technical troubleshooting is minimal and mostly limited to references to existing articles....

Online technical troubleshooting is minimal and mostly limited to references to existing articles. Introduction to our on-site event lead was too late, and staff/volunteer training was therefore delayed. More pre-event communication and training with our direct event lead would have been helpful. The customer service provided by GiveSmart staff at registration was poor according to guest feedback. There was little effort in trying to understand the purpose and scope of our event and our intentions in how to use GiveSmart to facilitate our vision. Many guests had trouble with mobile bidding, but did not receive adequate support from GS staff. We instructed on-site GS staff about specific check-in procedures that were ignored; GS staff had pressured guests to provide credit cards despite our instructions.

Pros

Relatively easy bidding, data readily available for auction items, ability to import registrant data with custom fields

Cons

Page customization is relatively inflexible given our organization's needs. Any changes to auction item description input and packaging is tedious given that you have to un-package items to make more extensive changes to individual items. The donor recognition is automated so it's prone to errors. Auction item restrictions are not readily visible on the mobile site for bidders. Item photos can't be saved from the platform. Item certificate and acknowledgment letter formatting is inflexible and flawed. Funds to account are not easily distinguishable between auction and donation, which does not help our accounting.

Alternatives Considered

OneCause

Reasons for Switching to GiveSmart

Recommendation
Verified Reviewer
Overall rating
  • Industry: Sports
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

GiveSmart Changes the Terms of Agreement without Notification!!!

Reviewed on 2022/05/24

I would never recommend working with GiveSmart. The customer service is awful and the company...

I would never recommend working with GiveSmart. The customer service is awful and the company deceives their clients.

We signed up on a year-to-year annual renewal and did for 3 years in a row. We chose to cancel our year-to-year deal this year and provided over 30 days notice of cancellation as per the terms of the original and annual agreement.

GiveSmart asked us to renew 3 months early in 2021 and changed the annual agreement to a multi-year agreement without notification the terms had changed prior to renewal. They say we are locked in for two more years with this service. Our leadership is not happy with GiveSmart's business practices and the company should be ashamed for deceiving their clients into long-term agreements.

Pros

Importing items. Reporting is decent post-event.

Cons

Training could be a lot better. When asked if we could get help setting up an auction for the first time, the GiveSmart rep sent a video for us watch instead of personally helping us. The design templates are limited along with the graphics. It's not intuitive and their customer service is worthless.

Janice
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Give Smart for Non Profit Gala

Reviewed on 2020/10/22

The past two years have been a good experience with Give Smart. The support team and the Customer...

The past two years have been a good experience with Give Smart. The support team and the Customer Service Teams are professional and extremely helpful.

Pros

The software based on our users feedback is easy to use. Once someone is registered they appreciate their data remains in the system. We did a virtual gala this year, and with help from the Give Smart team, we were able to set up our entire gala on Give Smart with not alot of effort. The mobile bidding is easy for users for our silent auction and this year being virtual for our "live" auction as well.

Cons

We feel that some features could be improved. One is when adding sponsors even though there are two categories, premium and standard, if you add a premium sponsor after adding other sponsors they show up in random orders. It would be helpful if once you added the sponsors you could drag and drop them in the order you would like them, especially since most sponsorships are based on a dollar range. On the global settings screen and the home page there should be more flexibility with fonts and ability to add additional items not just the specific ones that are there like location and date and time.

Leslie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GiveSmart for Nonprofit fundraising

Reviewed on 2020/10/19

I like GiveSmart and so far our experience has been good. I look forward to using the platform...

I like GiveSmart and so far our experience has been good. I look forward to using the platform with the assistance at our live event.

Pros

The GiveSmart platform was easy to get started and use as a landing page for our virtual fundraiser and for our golf benefit. The tracking of donations and ticket sales was convenient and well broken down in reports. We were unable to use the on site feature since the event was cancelled so I cannot speak to that.

Cons

Though we did not utilized the auction page with items, aesthetically, I do not prefer the format, it looks too busy once you have multiple items. We saw an auction in the office from Auctria and their item format was more aesthetically pleasing, not so busy. The page design feature has quite a few steps to create multiple pages with little flexibility in changing fonts, colors etc. I found I used Word Publisher to create a flyer then uploaded the flyer into the space as an image.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great for Events

Reviewed on 2019/10/15

Pros

This makes it easy to fundraise for special events like golf tournaments or galas.

Cons

There are some functionalities that cannot be changed- like being notified if a general donation (not ticket) is made and tabs/website layout.

Zach
Zach
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Out of Box, Very Specific Tool

Reviewed on 2022/02/15

We were hoping to use it for more fundraising applications, but the team is looking for ways to...

We were hoping to use it for more fundraising applications, but the team is looking for ways to stop using outside of random auctions we do.

Pros

They were an answer to allowing us to do online silent auctions during the pandemic.

Cons

There seems to be more and more walls we have hit with this product. Our team has found itself reaching out to support for what we deem as very basic functions that should be available to the product (being able to delete a custom page that was created on a campaign). There have been many glitches: charging donors multiple times or not notifying admins of gifts at all.

Edna
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fun, Easy to Use Software

Reviewed on 2019/08/12

The first year, we did not feel the support was adequate on the night of the event. Last year, we...

The first year, we did not feel the support was adequate on the night of the event. Last year, we had a dedicated GiveSmart person in our organization and we were very satisfied with the support we received. Also, the support from the beginning of the campaign until weeks after was very good. We are a nonprofit organization composed of an all volunteer workforce. We needed help and it was available. We are using GiveSmart again this year. We look forward to another successful event.

Pros

We use this software for our annual fall fundraiser. We utilize the functions for Silent Auction, Live Auction, Ring The Bell, First Choice, etc. it is extremely easy to add, delete and correct items. Downloading the reports to Excel take seconds. If mistakes are made, they are easily corrected. Our members enjoy using the product, even though many of them are not computer literate. It’s easy to use! We have had a lot of success using this software.

Cons

I wish the list of available reports had names that better defined the reports.

Brandi
Overall rating
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Definitely recommended!

Reviewed on 2019/08/12

The company & employees are top notch, knowledgeable in their industry, and seem very eager to...

The company & employees are top notch, knowledgeable in their industry, and seem very eager to help. We were able to get some items/issues addressed and fixed prior to launch. Other items were 'dealt with' on our side because there was no work around. They have rolled out a couple of changes we requested as product enhancements since then. Reporting leaves a lot to be desired, but you don't realize it until you are in the thick of it. Was cost comparable to other companies we researched and worked with.

Pros

We have worked with the company for several years now on a single event and have appreciated the seamless transition from year to year on the event. We are now planning to utilize it for other events and look forward to working with their great customer support group!

Cons

Some things are very customizable, and some things are not. It would be beneficial to have more flexibility and less rigidity on parts of the website design, automated forms/responses, etc.

Linda
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ease of Event Management

Reviewed on 2020/10/13

The experience with Givesmart has been very good so far. The support team is always good about...

The experience with Givesmart has been very good so far. The support team is always good about answering questions or getting back to me quickly when we are the middle of an event crisis. We have used the on-site staff to help us at the live events and I cannot say enough wonderful things about how smoothly our event ran, the helpfulness of the staff and the ease of keeping the data accurate during the event.

Pros

The software is pretty user friendly. There are various options for reporting tools to access the data stored per event which makes it handy for when I need to reconcile an event.

Cons

The option for customizing the home page is still not as easy to arrange as I would like it to be.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Suite of Services, and Hands on Team

Reviewed on 2019/08/12

Pros

There are a lot of ways to use the GiveSmart platform. From ticket sales to silent and live auction items, as well as stand-alone campaigns.

The customer service is responsive, and our hands-on GiveSmart reps for even day have been easy to work with.

Cons

I feel a little nickel and dimed on some of the features. The ticketing option is great, but the cost associated with it was a little steep for my budget.

Verified Reviewer
Overall rating
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A great fundraising tool!

Reviewed on 2018/05/11

Pros

It's an incredible fundraising tool and has grown our fundraising efforts through online ticket sales, online auction, and donation ask.

Cons

I wish there was an app the guests could download and use year after year. The current platform is not difficult but I wonder if an app would be easier to navigate and store donor information.

Angel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Gesture use for our annaul Gala

Reviewed on 2017/08/16

Aside from the comprehensive report, everything else with gestures was fairly simple and easy to...

Aside from the comprehensive report, everything else with gestures was fairly simple and easy to use. The staff from gestures that helped during the event was knowledgeable and able to help and respond quickly and effectively during the event went on which made it less chaotic feeling for us.

Pros

I love that gesture was easy for our guests to use at our gala. We used it for check in and the process was simple and easy to understand for our volunteers at registration to find info. We used it for our silent auction and guests were able to see the items from their phones and bid very easily and they received notices when they were outbid or when they won. We used it for general donations, selling centerpieces, and checkout. Overall pretty easy to use during the event.

Cons

During the check in process we were unable to search by table number which would have been helpful because sometimes we are asked who is sitting at a certain table and it would be nice to look up by table. Also after the event we needed specific reports to be able to input all of the money we received and record all of the info and gestures did not yet have one comprehensive report to give us what we needed, instead I had to modify and combine several reports to make it work for our needs.