tawk.to Reviews

Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.

I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.

Most lightweight chatbot for websites and apps, loaded with so many features for free. So many things like visitors page views, location is tracked for free. which is not available in most of the chatbot.

Suppose I am chatting with someone over the tawk.to, now if I switch to other tabs and wait for few minutes and comeback to tawk chatbox, it gets disconnected. and the chat gets end, this is a biggest issue.

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most

The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat.

Great solution for your eshop. It works as it should. The free version can also be used. I used free for a long time, but I have passed to paid.

I am satisfied with everything. everything works.

Tawk.to's live chat feature is awesome and is perfect for our website!

Their free plan is amazing, and unbeatable. No other live chat service offers the same level of service and features as Tawk without a big price tag.

There aren't many cons about tawk.to!

One thing which does stand out is the lack of options to fully customise the chat - maybe allowing for more customisation would improve the service. As well as updating the UI.

The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being an user can be ready with my solutions instantly.

The least I like about tawk.to is that you can't unsend a message which you have sent by mistake or with a mistake in it.

It is an awesome live chat app that I have been using for the last 8 months and I have enjoyed using it a lot and I would definitely thanks the developers for making this kind of app. The easy of access is awesome and the functionality is also good. Overall, my experience has been superb.

The one thing that I don't like is that they added the tawk.to branding in the free version.

We use tawk.to as a chat tool integrated with our company website. It helps us communicate with urgent customer requests in real time. Any missed chats are converted into emails so we do not forget about anything.I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality is there.

So far I am satisfied with this tool. No problems.

very easy to chat with live visitors, real time tracking of how many visitors are online, chats can be initiated by the user,, graphical report, chats transcription, everything is awesome

the chat notification music, that is toooooo loud

1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning.

Improve reporting to be as detailed as possible.

This is free as long as you don't hail from certain countries where they have issues with scammers using their app for the wrong use

Not all countries can sign up though. Some countries are banned

For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website.

There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard.

Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members.

This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk.

It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

I really can't think of any valid cons.

It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.