ComputerEase Reviews

Wow. When I last posted about using ComputerEase, we were lost. Our support team was non existent. I got a call from the Corporate office that quickly set us up with a new support group. They got us on the right track, helped us with issues we were having in payroll, mainly certified payroll settings. As anyone that has to complete certified payroll reports knows, they can be a nightmare. We are on the right track now. Corporate has been a lifesaver. We can email, call and they have an answer to our questions..

As with any new program, you need a great support team to help you with the transition from one program to another.

We still have some things to work out, but with our new support team it will be completed correctly.

Thank you Peggy and Lesley. And all that have helped with correctly setting up Computerease.

**UPDATE**

We are a Georgia based utility contractor. Our company has been using Computerease since 2008. Previously we wer using QuickBooks Pro for Construction. .

The program was purchased prior to the current office staff that is now in place. They used it for a few months, then went back to QuickBooks. When the new staff took over in May 2007, the decision was made to use Computerease starting the beginning of 2008.

I have to say, I do not find the program user friendly. It does not seem that one module talks to the other. The updates other than federal tax updates, really don't apply to Georgia. The appear to be more geared to the northern states. We make suggestions to our "Suppor team", and I use that word for the lack of another term , but nothing is ever done. Especially the accounting and payroll portion.

We work on federally funded projects that require certified payroll reports. Each job, pay rates and fringes are different. We ask about setting up the union portion of the payroll to ensure payrates and fringes were correct. We were told not to use that section. If an employee works on a certified payroll jobsite and one that is not, the fringe is split between the two jobs so it appears on the report that we are not paying the correct fringe. We have to send copies of employee paychecks with the reports to show that the correct fringe was paid.

Sorry, but, I am not only dissappointed with the product, but our support is basically non-existent.

We call support and sometimes they call back. We called yesterday for example, and as of 3:52 this afternoon, have not received a return call. I emailed them twice last week, and although the messages were received and read, we never hear from support.

It seemed to have worked well for our company when we were a small GC, but now that we have grown to +$100M annually with multiple offices, it is struggling to meet the needs of the project managers.

I had researched and implemented CE many years ago, when I was working in the commercial construction industry. When my current company (an industrial construction company) had the opportunity to use a different accounting solution, I recommended CE. I was very glad we made the switch and the recommendation was taken.

We have been on this system for about 7 years or more now and are VERY happy with it.

NOT FOR PUBLICATION, JUST FOR BACKGROUND: I have changed companies and industries since I was using ComputerEase. At the time, I was in the construction field, and used CE for CRM functions, sales reporting, financials, and some project management reporting. I worked for Redrock Security and Cabling and reported directly to ownership. My role incorporated sales management and marketing functions.

We are a roofing contractor providing roof replacement and repair services, siding, gutter, masonry, chimney restoration, metal fabrication, windows, doors, and OTC supply sales. We serve both residential and commercial customers.

Prior to using ComputerEase, we utilized three separate programs to operate our business: QuickBooks for our accounting, a custom software program called ScanTerm for our job processing, job costing, inventory, and an outside payroll service provider. With these three programs there was a lot of double entry and redundancies occurring so we decided to make a change, which is not an easy thing to do. ComputerEase was selected when the other programs we looked at seemed to be good but just weren't the right fit for us.

We installed ComputerEase in March of 2012 and went live on July 1st 2012. We had four months of training and practicing with the software which helped a lot. ComputerEase is pretty comprehensive and there's a lot to learn. The program is very easy to navigate but it takes sometime until you know where certain things are under each menu.

ComputerEase really does all your accounting for you as you process your daily work. The downfall is that we found ourselves entering more info or taking more steps then we were use to in our old system because the accounting system was not integrated. It created a little extra work for us, but it will eventually help save us on CPA fees.

Having everything integrated is the key for us. It really helps us get a better picture of our business overall instead of waiting until the end of the year to see how we did.
We have a pretty unique business here but ComputerEase seems to be able to handle it all for us.

One thing I will say is that their support and training is outstanding. All training is done over the web, at a time that's convenient for you. Also if you have any questions you can email or call your support person and they make it a point to get back to you as soon as they can.

I am the Accounting Manager for Randall Mechanical, and all of the Randall companies. These companies include HVAC, sheet metal fabrication, plumbing and tilt-wall concrete construction companies among other enterprises. We had been using a UNIX/DOS operating system for accounting and job costing for many years. This system was labor intensive, and very limited in functionality.

I had used ComputerEase a few years earlier, when I worked for an electrical contractor. So one day, when I could no longer tolerate this backward UNIX system, I called ComputerEase to see if it would be a good fit for Randall. They put me through to John Meibers, the President of ComputerEase. John began giving demonstrations to our key personnel in each division of our operation - A/P, A/R, payroll, purchasing, etc. He answered every question and showed us that ComputerEase could handle every aspect of our businesses, better and more efficiently than the old system. When the Owner saw that we could have a far better system for the same price as we pay for our old system, there was no reason to say no.

We went live on July 1, 2012 and every person that works in the system has expressed appreciation for ComputerEase. Everyone has been impressed with the new system and how much more they can get out of the system. With the old system, we felt like we were working for the system. Now the system works for us. The people at ComputerEase are all so helpful and great to work with, especially Maribel Scarnecchia, our Trainer. Her endless patience has been instrumental in our transition to ComputerEase. Maribel guided us every step of the way with moving open A/P and A/R and payroll, etc. which resulted in a smooth transition.

I have worked with several accounting/job costing systems in the past. ComputerEase is by far the most user-friendly, construction-based, intuitive, complete software I've ever used. We look forward to a long and happy working relationship with ComputerEase.

I like the software however it would be better if there was a way to delete instead of just making accounts inactive.

Southern Energy Management went live with ComputerEase in August of 2011. The growth of our business coupled with the absence of true job costing with our previous software prompted moving to ComputerEase.

The software continues to deliver as advertised. Job costing, payroll management, sub contractor management, FieldEase data entry, etc... Each module has integrated well with the business processes at Southern Energy Management. Training and support is outstanding, the company continues to put out monthly updates and is constantly seeking user enhancements.

We've seen productivity gains largely in Accounting - Payroll processing has gone from 2 days to several hours. In other areas of the company where we've been able to move from spreadsheets and double entry to an integrated system (Excel time sheets are gone, inventory is no longer a manual process, project managers can evaluate jobs on the fly!)

Perhaps the most impressive has been the wealth of information we've been able to mine from ComputerEase. Standard reports abound, but the level of customized reporting thru XML templates, ODBC (thru both MS Access and MS Excel that we have used), and CE's own programming team really shines. This is above and beyond the options we had with previous accounting software and is something I would encourage anyone to explore.

Our business is complex, and ComputerEase has managed to provide tools for everything from inspection jobs that may last 2 hours and involve 1 invoice to multi-million dollar yearlong jobs requiring AIA invoicing. The ComputerEase team is available, responsive, personable, knowledgeable and more than capable in assisting the management of their technology with our processes.

I enjoy expense ease more than our last software which was sage. I like being able to use the software when not in the office.

We are Commercial General Contractor specializing in building hotels, shopping plazas, etc. but we are diverse in the entire commercial business. We are a Ceco metal building distributor as well.

We were seeking a more cost effective, user friendly software that will be strong in job costing reports and have the similar capabilities that Sage Timberline Office offered. We previously used Sage Timberling Office.

We are currently operating 9.0 version and it was purchased in June 2011. It took a couple of weeks to start getting familiar, but we were up and running in a week. The ComputerEase staff were very helpful and patient. The project managers have not utilized the software to it's full capacity, however, once they do it will be wonderful.

The software is great and so easy to use.

I give customer support a 2 star, simply because you have to place a call and wait for someone to become available to phone you back. I am use to speaking and resolving issue with inital call in. However, when I get the call back the support is awesome. We always get the issue resolved or question answered in a timely manner.

Not to mention the webinars are very useful and I love them!

I feel the software is an asset to our company because it is very affordable, user friendly, great at tracking job costs, and an all around wonderful software. The reports that we are able to produce are amazing from tax reporting, payroll, accounts payable/receiveable, cost control, and document control. The software has saved our company time and money. We love it!

Do more research and find a user friendly program

Accounting information

We are exploring software options that are more aligned with our growth that support Heavy Equipment in all aspects.

If your going to use this make sure you have enough staff to provide the output you want on this product.

Demo is not representative of full product. After purchase during setup we realized the application would not live up to the sales pitch. We did not complete the setup or receive the full product. Support was abysmal. Computer Ease says - No refund. Fine print says Computer Ease not responsible for claims made by sales representatives.

Computer Ease helps me keep track of the many facets of our construction company.
The customer support is fantastic and very timely with their help.