BoomTown Reviews

The website was fairly decent. Also, the simplicity was good but for the price, there is a lot better out there.

The price was ridiculous and did not bring enough value in order to charge so high. A lot of times the price is backed by the value a system brings but not in this case.

Our real estate team used Boomtown for 6 years. We loved the service and only moved for one major reason, to allow our administrative staff to use the same platform as our sales staff. We still recommend Boomtown to this day for someone looking to take their sales team to the next level. It is by far the most visually appealing real estate software, which makes it incredibly easy to use. I loved the ease of sorting clients by various criteria, to specialize the call lists for the day. The MOJO dialer integration led to major success for our team. If you are looking for a CRM, this one is worthy of a look!

We had to use Top Producer for admin (listing and contract management) which did not communicate directly with Boomtown. This forced us to audit and upkeep 2 systems simultaneously, and led to a lack of communication between sales and admin staff. If Boomtown made the platform user friendly for contract and listing management-we would have stayed indefinitely.

I work as a part-time rental agent and my entire team loves BoomTown so much. The lead generation is absolutely great. There are some excellent features and it is very user friendly.

The interface and app design could be improved a little, but other than that I donèt have any negative comments about BoomTown.

Agents like all the features and are working hard to figure it all out before support ends.

For this to be such a great product , they cant seem to get my billing correct, they switch and baited me as soon as i signed up and phone customer support has been the best feature 8 times out of 10 the person that answers can walk you thru features

This software is very complete. You can use the software from your computer and your phone. If you are a person who is disorganized, this software will keep you well organized as it reminds you who contact on a daily basis. You can also write notes on your clients so when you do contact your client you can pick up from where you left off.
If you have a hard time knowing what to write or say, this is what you need. The software comes with scripts already made for you and you can always change them and make them your own.

The least I like about thus software are the scripts on the phone. I work from my phone very often and when you need to send an email from your phone you cannot make it your own.

Great platform you can use on the go with phone app.

Some of the leads weren’t as qualified as they could of been so they sat in pipeline

BoomTown is a phenomenal CRM that really allows you to stay organized and on top of your business. The automative features are wonderful to help give ease of mind when keeping business and running a business

The program is costly which makes it hard for agents just starting out to make the financial commitment. Yes I know all that you get is incredible but sometimes price is a main factor.

Best platform to keep track of leads and followups! I don't know how I functioned without it before! They have phenomenal landing pages and the website is very user friendly.

The cost is crazy! Thankfully the platform is amazing but still!

Love the ease of adding a contact and keeping track of where they are

Would really like if there was a way of using own phone number for my boomtown number. This way we don't have to have several numbers that a client is saving

It keeps track of the progress of each client to some degree in reminders or things to do. If there was a way to better screen each client as to how motivated they are by asking questions upfront and along the way that would be great. If the system had a spreadsheet that one could see what each template was already in the system without having to go to each one one at a time to see if it fits would be way easier to use more quickly in following up on each client. Whether it be a text or email follow up. If the system had a way to monitor the user as to how they are using it and then give helpful suggestions while using it to make it easier to use would be great.

When I have tried to transfer the clients to the mojo dialer that I have selected it keeps saying zero contacts are transferred to call from . Can't figure out why it would be nice to have a pop up window that would ask a question what are you trying to do when one has repeated the same thing more than once getting the same results. It would also be nice to have more categories to choose from to put clients in as future clients instead of just watch or if we could put them in a x number of months to call back on that would automatically move up the category to the next level so we don't have to remember to move them forward but could if we wanted to. An automatic text asking if they have completed the next step in getting a home. And then reclassify them depending on their answer. When I spend all day just doing my follow ups and not having qualified leads to show property to the system becomes to time consuming and keeps me doing non money making activities. The key is to get people out there looking knowing they are qualified to be looking at what they are seeing. Yet not before they are ready to do it because of existing circumstances such as a lease a credit score paying down debt length of employment amount of income medical issues down payment amount or options. If prospects could see the steps to take and how they can progress by completing each step everyone would be happier doing the next step. Show property writes contracts.

You can import from other databases. There are so many drip campaigns you can "set and forget". Super easy to use!

There doesn't seem to be a spam filter for false incoming leads and I would like to see that put in place.

This product is what allowed our business to scale. Boomtown allowed our agents to manage more clients with less time. This took their business to the next level.

There have been very few cons to this CRM. When things have come up that need to change with the industry BT has made those changes and is always seeking to improve the platform.

There are many features in BoomTown, which can be overwhelming. A better training program that walks new people through, step by step, would be very helpful.

Suggestions for NEEDED improvements are only taken on a voting basis. Meaning that if you're having a problem with their search engine, you have to have to wait for others to "vote up" the problem. I find this to be absolutely unprofessional and it makes a terrible impression with our agents.
Customer service is almost always awful. You cannot get a direct number to consistently call one person with an issue, meaning you will have to explain it over and over (and over).

How easy it is to train new agents to use the system. They can begin using on the first day. Other CRMs take several months to train new agents.

It is a year or two behind some of its competitors, things advance so quickly in the industry. I wish the Mojo integration worked better.

Mass emailing by tags and segments really are time savers. Hot sheets and best fit leads are a great way to resurrect archived leads. The NOW app is excellent!

The reporting still needs improvement. Would really love it if the To Dos would sync to Google calendar.

It helps to effectively generate and manage leads,track them and follow up effectively till they are converted.

The reporting tools are not adequate enough,difficult to get historical details of leads generated at a point.

It is unbelievably user friendly and is well organized. I've never seen a database as user friendly as this one.

Clients entered into the database cannot be deleted, even if multiple people with the same name and number exist.

Boomtown (BT)is my saving grace for ensuring that tasks are completed on time. I use BT to communicate with clients without having to use my personal cell, to communicate with our broker about listing details, and when other employees are out of the office, I can ensure that their to-do's are done as well.

I wish there were more options for assigning leads- more customization. We tried using the tools available but they didn't work for what we needed. Otherwise, BT is fabulous.

Boomtown has many options it offers it's user that it might seem a bit overwelming but considering the advantages you have over other lead generation platforms it's not. I love Boomtown and I would absolutely recommend it to other realtors who are looking to have a vast amount of leads and organize the client leads.

Better texting templates. I would like for Boomtown to provide better texting templates.

Lots of communication options including email and text. Ability to easily follow the chain of communication within the software. To-do and Follow-up task assignment is easy to use. Love that is shows who is online in real time. Custom emails and text messages, bulk communication options, and scheduled communication is a huge benefit.

Difficulty using the mobile app without glitches

Easy to use, understand, filter, find, track, and everything else you need to be successful. If you use the tools provided in BT to be an agent, you will be successful by default.

Sometimes it will lag or be slow. Might be our internet connection, but it might be the software too. It happens many different places.