SalesNOW Reviews

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83 Reviews
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SalesNow Review
Reviewed on 2019/05/14
Great experience that allows me to easily track my sales funnel.
Great experience that allows me to easily track my sales funnel.
Pros
Intuitively it is pretty easy to use. Allows for easy accountability and communication within the sales team.
Cons
Just think there could be a better way to display notes for a contact.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support and Responsive
Reviewed on 2018/08/14
We have better visibility of what is happening in the market in our territory and industry. We are...
We have better visibility of what is happening in the market in our territory and industry. We are handling more sales contacts with the same people. No way would we ever go back to living without it.
Pros
We were looking for our first CRM, and searched the internet for a cheap and flexible product. What we found was competitive priced. In no way did they come in a cheap, they provided value that went well above what we spend every month. They also customized design, settings and manufacturer interface for us. The support and response has been fantastic for over 2 years.
Cons
Our own learning curve and implementation. We had to overcome the resistance of our sales team. Once it really got going it has taken off very well. Mostly it took showing them that we would not back down, and that we were going to stand behind our decision and use more of the software, not less.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Basic & a bit clunky, but excellent support
Reviewed on 2018/08/24
Pros
Straight forward, intuitive, and comes with exceptional service.
Cons
All but the most basic of customization requires assistance. User interface feels dated and clunky.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simply Amazing! ! !
Reviewed on 2016/10/05
SalesNOW customized a CRM for our firm. SalesNOW implemented other technologies that I did not...
SalesNOW customized a CRM for our firm. SalesNOW implemented other technologies that I did not know were available. They periodically contact me asking if there are any additional features or processes we could use, as our industry is constantly evolving. The greatest satisfaction I have achieved when dealing with SalesNOW, is any type of customization I have requested, they have produced results time and time again! Customer service is 2nd to none!
Pros
I like the fact that any type of customization requested, they review your request, analyze the processes, and usally come back with a better solution. Service is amazing!
Cons
None, your best solution to having a software customized from SalesNOW is to make sure you have your workflow and processes typed out prior to having the software created for your company.
Response from Interchange Solutions
Thanks Patrick for your review. We appreciate your title to the review "Simply Amazing". It has been amazing for us to work with you and your team as we work together to leverage SalesNOW to provide your clients the best service possible as you grow your business. Keep up the great work!
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SalesNOW is a wonderful addition to our sales initiative! Expertise, training, and flexibility!
Reviewed on 2017/07/07
We are better able to evaluate our business not only from lead generation, but also how inquiries...
We are better able to evaluate our business not only from lead generation, but also how inquiries flow through the pipeline. We're able to identify where we win and lose prospects. Our sales team is better able to evaluate their activities and clearly determine what is and isn't bringing us business, time management is key. The mobile feature is paramount!
Pros
I like that it has all the features you need to track and keep a tab on your business, while having the ability to personalize key features. The customer support from day 1 is the best, hands down. They really become an apart of your team. Couple that with the very affordable cost, and you have an excellent sales and marketing solution.
Cons
It doesn't integrate with our Health Information System, although they've tried very hard to get that done.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplified my business using SalesNOW
Reviewed on 2018/11/14
I have automated my entire business using SalesNOW. SalesNOW has made my business so efficient and...
I have automated my entire business using SalesNOW. SalesNOW has made my business so efficient and have helped me have my best year ever. I have automated all of my email templates and have automated my invoicing and receipt management using SalesNOW .
Pros
SalesNOW is easy to use, fully automates my business and has made my business process very efficient and effective. SalesNOW has helped me manage my customer relationships by collecting all of my customer touch points and their business requirements.
Cons
There is no cons that come to mind, it is a great software.
Response from Interchange Solutions
Wow, thanks for your stellar review Jim!
We will continue to work hard in making SalesNOW a software that stays current, quick, and user friendly. Happy to have you as one of our long term SalesNOW tribe members!
- Jason Durst, Chief of SalesNOW Client Happiness
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best decisions we have made.
Reviewed on 2016/10/05
We left a very large CRM program that we were nickeled and dimed on, and decided to try SalesNOW to...
We left a very large CRM program that we were nickeled and dimed on, and decided to try SalesNOW to see what we thought. The main reason we made the switch was the fact that when you call you get to talk to a live person. Another deciding factor was the forecasting tools. We give them 3 stars for features & functionality based on most their graphs are bar charts and we would like to see some Pie charts, we have had some minor issues with the graphs, which are being processed. Anything that we have customized has been reasonably priced. We are very happy with SalesNOW.
Pros
The ease of use. Running reports on Opportunities is something I do on a regular bases, I live in the advance search. The forecast tools have become one of our go to graphs.
Cons
There are minor adjustments that need to be made with the graphs, not all of the are legible all the time. I would suggest making more of the fonts black so when the numbers run off the graph they are legible.
Response from Interchange Solutions
Thank you Nicole for your review. It has been a pleasure working with Electralink and love the Title of your review "One of the best decisions we made". It is a joy working with you and your team and we look forward to continue to support you as you grow your business. Thanks to your feedback we have made some improvements to our dashboards and we strive to continue to improve to support you better.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
SalesNOW for Campaigns
Reviewed on 2019/04/02
Very simple and easy platform to navigate for the frontline sales team. Reporting metrics by...
Very simple and easy platform to navigate for the frontline sales team. Reporting metrics by location and team members would make this top notch.
Pros
The campaigns are loaded by the corporation down to an agency level and provide us with a HOT list of prospects from existing to new opportunities.
Cons
We can no longer upload data into the system, I do believe that option was disabled by the larger corporation we represent, and not a factor of SalesNOW, that has limited its effectiveness.
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Helping us get organized
Reviewed on 2017/02/02
SaleNow has been a great way for us to get our contact database organized, and we're starting to...
SaleNow has been a great way for us to get our contact database organized, and we're starting to utilize other features. We do wish there were a few features that seem to be missing: more personalization of order of contact info, ability to delete chats, easier integration with Outlook, but overall it has been a good resource for us.
Pros
Helps us to organize contacts and the customer service is always fast and friendly.
Cons
Wish there was more customization available as far as how information shows for contacts, user settings, deleting chats.
Response from Interchange Solutions
SalesNOW is proud to work with Atlantic Real Estate Capital which is a full-service commercial mortgage banking firm that was founded in 1979, SalesNOW has helped Atlantic's team of top professionals provide their clients with customized, intelligent solutions.
SalesNOW is constantly working on ways to improve our system and we appreciate Atlantic's feedback.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SalesNOW Review
Reviewed on 2018/08/27
We started using SalesNOW 3 years ago which has a great support team!. We did this to replace an...
We started using SalesNOW 3 years ago which has a great support team!. We did this to replace an older Dos-Based-CRM which only had 1 supplier. I would best describe this experience from a song by Boston, Don't Look Back!
Pros
High level of security. All information is easily retrievable. Great CRM which tracks everything!
Cons
I don't have any complaints as this software does what it's supposed to do!
Response from Interchange Solutions
Thank you so much for your excellent review of SalesNOW Patrick. As you know, your data security is our #1 Priority. Great song reference of Boston, "Don't Look Back". Classic. Our support approach reminds me of another song, by Bryan Adams, called "(Everything I Do) I Do It for You". ;)
- Jason Durst, SalesNOW Customer Success Team
- Industry: Machinery
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support has been fantastic!!!
Reviewed on 2016/10/06
We started using SalesNOW about a year ago. We needed a way of pulling information from many...
We started using SalesNOW about a year ago. We needed a way of pulling information from many sources together for our sales force. We found setting up and launching SalesNOW was EASY. Our challenge has been changing the culture of our sales team to using everything we are providing them. Some of them are still old fashioned.
Everytime we have needed help or customization SalesNOW has been there, even outside of regular hours when we didn't expect them. They are a very enthusiastic and capable team and we really appreciate their efforts.
Pros
Very intuitive and easy to navigate
Cons
May be too simplistic for some sales processes
Response from Interchange Solutions
Thank you George for the Review. It is great to see how under your leadership Eaheart has leveraged the SalesNOW technology and our services to both grow your sales and improve your customer service. Keep up the good work!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great CRM and Suport
Reviewed on 2018/11/15
We are using it to manage our appointment and sales process. it works very well and we are very...
We are using it to manage our appointment and sales process. it works very well and we are very happy.
Pros
I like the ease of use and the app. I am very happy with the customer support.
Cons
it has some limitations, but what it lacks the staff works hard to fix and make it work for us.
Response from Interchange Solutions
Thanks Jeff for your review!
We appreciate your assurance and trust in us. Your questions and needs have helped us improve and grow along side you and your team. Thanks for being such a great member of our tribe!
- Jason Durst, Chief of SalesNOW Client Happiness
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing product!
Reviewed on 2018/08/21
Any issues that came up was resolved within hours.
Any issues that came up was resolved within hours.
Pros
The user interface is much more intuitive than crm’s my company has used in the past. My outside reps love the mobile app. I have real time information on my teams pipelines. The customer service is exceptional and they helped customize the program for my business. Overall you cannot beat this CRM for the money.
Cons
I honestly can’t say anything negative about this CRM. I wish I found this CRM sooner.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Estimating
Reviewed on 2018/11/07
Every item we had an issue with was resolved and quickly. Extremely happy with the software
Every item we had an issue with was resolved and quickly. Extremely happy with the software
Pros
Leads & letting team know there is one.
Cons
signing in. data entering is not my favorite thing to do
Response from Interchange Solutions
Thanks for your great review Krissy!
We are glad to hear that your team is making great use of SalesNOW.
To make signing in easier, you can use the "remember me" option in the login page. :) I agree, data entry is never a fun process. If you ever have a large amount of data to enter, feel free to reach out to us and we can show you a simple way to upload your data.
Thanks again for using SalesNOW and being apart of our tribe! :)
- Jason Durst, Chief of SalesNOW Client Happiness
- Industry: Construction
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simplifies daily activities.
Reviewed on 2015/07/15
Pros
SalesNOW is very user friendly. The ease of building a Client Data Base and then utilizing for scheduling calls or meetings and then carries over to Outlook. This software is also very easy to customize to fit the flavor of how you want this to work for your organization. I really enjoy being able to generate Sales Reports of various types for meetings and sharing with the rest of the sales team. Also helps me to stay involved in other sales reps activities.
Cons
Nothing really comes to mind right now. Anytime I have had a concern, customer service has always helped resolve any concerns or questions.
- Industry: Renewables & Environment
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesnow support is always very helpful. They are patient and kind while helping solve the...
Reviewed on 2017/11/09
The support that is available if we need it is a great benefit.
The support that is available if we need it is a great benefit.
Pros
The best thing is having all our contacts in one place. It's also nice that there is an advanced search feature so we can filter certain lists and export it to Excel if we need to.
Cons
The email integration needs some work. It seems there are a lot of extra steps to save emails to the CRM.
- Industry: Arts & Crafts
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SalesNow Review
Reviewed on 2019/05/13
Pros
Ease of use and the advanced search ability
Cons
Sometimes gives out to much info when trying to find a particulate bit of info.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Headline: Early CRM adopter falls in love with SalesNOW
Reviewed on 2018/12/01
Pros
Started with a DOS based CRM back in 1991 and made the rounds to other platforms over the years. Got tired of our last cloud based provider's constantly messing with the presentation of screen information (translation: a new learning curve twice each year) and began looking around at our options. Thankfully found SalesNOW and fell in love with the product's no-nonsense data presentation. The transition of our data was expertly handled and we were up and running within minutes. I can't say enough good things about the quality of the organization's customer support. They are simply the best of the best.
Cons
I simply cannot think of a thing that I would want to change about this product. As a wiser man than I once said "Never mess with success".
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Solution
Reviewed on 2018/12/04
Pros
The support is outstanding at SalesNOW. The application is also very easy to you and not cumbersome like many of the apps out there.
Cons
None. The software app works well and is easy to use.
Response from Interchange Solutions
Wow! Thanks Dan for your incredible review! We are glad that SalesNOW has been a benefit to your business!
Jason Durst, Chief of SalesNOW Client Happiness :)
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SalesNow for Manufacturers Reps
Reviewed on 2019/03/16
SalesNow gives us immediate visibility of our Sales Rep activity and opportunities. Again, very...
SalesNow gives us immediate visibility of our Sales Rep activity and opportunities. Again, very easy to adopt and helps us keep our Customer and Factory Contacts organized and accessible.
Pros
Easy to implement and use. All the features we need but no overkill or complication. Lots of help from our SalesNow associate Caleb.
Cons
We're almost two months in and I can honestly say that we have no issues with the SalesNow software. It offers everything we needed in a CRM.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software & Support
Reviewed on 2018/08/24
Now we actually ARE keeping track of what is going on with Leads and following through to the Deal....
Now we actually ARE keeping track of what is going on with Leads and following through to the Deal. I can see an improvement in our sales - for the better!
Pros
The service, support and ease of use of the software.
Cons
The only problem we had was getting people use to using this.
- Industry: Marketing & Advertising
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 2018/08/14
Pretty great, they always get back to you at a reasonable time, polite and the product is overall...
Pretty great, they always get back to you at a reasonable time, polite and the product is overall really great to use.
Pros
I like the layout on both the app and computer, easy to use and maintain
Cons
Email integration is not part of salesnow
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good system and an amazing system at the price.
Reviewed on 2017/02/15
The system is much more powerful and robust than we need. It does everything we need it to very...
The system is much more powerful and robust than we need. It does everything we need it to very well and does much, much more. We really like using it but our implementation has been difficult since it is new to us. I wish we could "hide" the things that we will likely never use to streamline the system more to our business model. We are a retail environment and it is not really tailored for retail (none are), it is more suited for B2B. Overall we are very happy with it and still learning all of the details and things it can do.
Pros
Very powerful and very inexpensive
Cons
Not specifically tailored for retail use.
- Industry: Insurance
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good; Needs to be Faster
Reviewed on 2015/07/17
Pros
Vendor support. Ease of navigation. Ability to tailor it.
Cons
Very slow speed with several functions. In our case, this is particularly the situation with the Deals area.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SalesNow is a great CRM!!
Reviewed on 2016/09/15
Pros
Very easy to use. The set-up was simple and the back-end customer service was phenomenal!
Cons
There were a few glitches with the software when using Google email.