CityReporter Reviews
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22 Reviews
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
City Reporter CoC
Reviewed on 2024/12/06
It was the right decision at the time to go with the Fire Code and Enforcement module. Easy to use.
It was the right decision at the time to go with the Fire Code and Enforcement module. Easy to use.
Pros
User friendly, works with other modules of the CR Suite.
Cons
The city is looking at updating their Record Management System (RMS). In addition, CFD is looking for an all encompassing RMS program that does it all from check lists to dispatching to training records and so on.
Response from Noratek Solutions
Thank you for your feedback and for being a valued CityReporter user. We're glad you find our system user-friendly and well-integrated. We appreciate your input on the need for a more comprehensive Fire Department RMS solution and are always working to improve. Your insights are invaluable!
Best, CityReporter Team
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Inspection Software that's affordable and accurate
Reviewed on 2023/06/23
Customer service always available quick to respond and the software works great
Customer service always available quick to respond and the software works great
Pros
The willingness of the City Reporter to listen and add what is needed to meet our specific needs
Cons
A way to merge tax accessors q-public information into database
Alternatives Considered
iCloudReasons for Switching to CityReporter
Price, Flexibility to our needs user friendlyResponse from Noratek Solutions
Hello Glenn,
Thank you for your review and support. We're happy to have you as our client over these years. We enjoy hearing about your success with the software and how it's made your permitting process and communications more efficient.
Thanks for taking the time to write this review, Cheers!
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good Software, Can be made better
Reviewed on 2024/11/28
[sensitive content hidden] and the whole team is supportive in providing solution to the raised...
[sensitive content hidden] and the whole team is supportive in providing solution to the raised queries.
Pros
Great for carrying out inspections on site.
Cons
The user interface of the software can be made better.
Response from Noratek Solutions
Hi Mayank,
Thank you for taking the time to share your feedback on CityReporter. We truly appreciate your insights as a Civil Engineer in Training and your recognition of our software's strengths in facilitating on-site inspections.
We understand your concern regarding the user interface and are always striving to enhance user experience. Your feedback is invaluable to us, and we are committed to making continuous improvements.
It’s great to hear that our support team has been helpful in addressing your queries. Your satisfaction is important to us, and we are here to ensure you get the most out of CityReporter.
If you have any further suggestions or need additional assistance, please don't hesitate to reach out. Thank you once again for your constructive feedback.
Best regards, The CityReporter Team
- Industry: Architecture & Planning
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I recommend CityReporter
Reviewed on 2024/12/19
Almost always a very good experience. Rarely does the program glitch when I am working on it while...
Almost always a very good experience. Rarely does the program glitch when I am working on it while in the field or when I am finalizing a report once back in the office. It makes more efficient use of my time, and the results are always appreciated by me and my clients.
Pros
The ease of use and the professional outcome of the reports are great reasons for using CityReporter.
Cons
Sometimes the formatting needs to be tweaked for the reports, but this is a minor issue.
Response from Noratek Solutions
Thank you for recommending CityReporter! We're glad you find it easy to use and appreciate the professional reports. Your feedback on formatting is noted, and we're happy it’s a minor issue for you.
We're pleased to hear the program enhances your efficiency and is reliable in the field and office.
Best regards, The CityReporter Team
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Cost Effective Digital Inspection Platform
Reviewed on 2023/06/19
Top shelf customer service and support as Noratek staff get back to us right away.
Top shelf customer service and support as Noratek staff get back to us right away.
Pros
City Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.
Cons
An easier, more streamlined way of setting up the customer portal would save staff time.
Response from Noratek Solutions
Hi Bill,
Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your inspections. It makes us incredibly happy to know that we were able to help you improve your workflow and communication.
Your Account Executive will be happy to help you with setting up your customer portal to be more efficient for your staff.
Thanks for taking the time to write this review, Cheers!
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Time saving software.
Reviewed on 2024/12/16
Flows well easy to use and saves time. Great purchase.
Flows well easy to use and saves time. Great purchase.
Pros
Program is easy to use and covers everything we need it to do at a very affordable cost to the municipality.
Cons
No dislikes. This program takes a little to set up but is user friendly.
Response from Noratek Solutions
Thank you for your positive review! We're delighted that CityReporter is meeting your needs and saving you time. We're glad you find it easy to use and affordable. Your feedback about the setup process is appreciated, and we're happy to hear it's user-friendly.
Thanks again for your kind words and support!
Best regards, The CityReporter Team
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Building/Planning Assistant Review
Reviewed on 2023/06/30
Pros
City Reporter is easy to learn, I like that I don't have to change my password every 30 days. I like that I click a few buttons and have monthly summary reports for MPAC, Stats Canada and our Fire Chief. I also use City Reporter as one of my check points when completing a tax certificate to see the status of a building permit.
Cons
In my time using City Reporter I have not found anything negative to report on.
Response from Noratek Solutions
Dear Kimberley,
We wanted to reach out and express our sincere gratitude for the wonderful review you left for our Building and Construction Module. It brings us immense joy to know that you have found our reporting system efficient and user-friendly.
We are thrilled to have the opportunity to continue serving you in the future and providing the best possible experience.
Thank you once again for your kind words and for choosing our services.
Warm regards,
CityReporter Team
- Industry: Management Consulting
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product and Support
Reviewed on 2023/05/09
Being able to track staff real time on their inspections and turning around faults for repair or...
Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.
Pros
“We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”
Cons
I know you can assign areas to certain staff members, I just was never able to figure it out correctly.
Response from Noratek Solutions
Hi Patrick,
Thank you for your positive feedback, it means a lot! We're glad to have you as our customer and to see that you're enjoying CityReporter for your park operations.
It makes us incredibly happy to know that we were able to help you improve your efficiency and workflow.
Your Account Executive will be happy to help you with assigning your areas and has been notified to reach out to you.
Thanks for taking the time to write this review, Cheers!
- Industry: Public Safety
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Simpler product
Reviewed on 2023/06/20
Cityreporter has made it easy for staff and faster to report and keep track of.
Cityreporter has made it easy for staff and faster to report and keep track of.
Pros
how its paperless and easy to go back and look up information.
Cons
Have not found any dislikes yet. No difficulty using and navigating through.
Response from Noratek Solutions
Hello Rangel,
Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your documentation and tracking.
Thank you for taking the time to write this review!
- Industry: Public Safety
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Niverville Fire & Emergency Services loves CityReporter!
Reviewed on 2023/06/27
The system allows for remote access if a form needs to be reviewed. No more going through a filing...
The system allows for remote access if a form needs to be reviewed. No more going through a filing cabinet. Keeps records and dates for upcoming inspections and re-inspections. Very user friendly. Also customer support has been great! Very positive experience so far!
Pros
We liked the program because of the paperless record keeping. Also the ability to insert photos and be able to email our customers the completed form.
Cons
Can't seem to think of one. City reporter has met our goals of what we wanted and then some.
Response from Noratek Solutions
Hello Keith,
We really appreciate you taking the time to leave us a review. These are the success stories that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you and your team are enjoying the software.
Thank you!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Cost Effective Platform with Excellent Support
Reviewed on 2025/01/14
Overall, I have been happy with the CityReporter application. It has allowed us to streamline our...
Overall, I have been happy with the CityReporter application. It has allowed us to streamline our process and improve consistency in our inspections. The Noratek team is a pleasure to deal with and very responsive.
Pros
This product is so cost effective! The ease of use of the questionnaire in the app is great and the support team is some of the most responsive I have ever dealt with.
Cons
I think the custom report creation process on the back end could run smoother but if you are using the template reports they work great.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Follow Up Review after 6 years of Use
Reviewed on 2022/02/22
Instant receipt of inspection reports by builders and owners is welcome by permit holders.
Easy...
Instant receipt of inspection reports by builders and owners is welcome by permit holders.
Easy tracking of failed inspections.
Pros
We use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates.
Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter.
Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.
Cons
The only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Very Useful Application
Reviewed on 2014/09/18
This application has allowed our city to compose checklists and maintain records for the safety...
This application has allowed our city to compose checklists and maintain records for the safety inspections of playground equipment in our parks. The checklists are easy to use and include pre-prepared general documents, which are customizable to suit our needs. The documents are easy to read and manipulate as needed, and the application works easily from both the office, as well as in the field with handheld devices. The product is reasonably priced and the customer support is excellent. We have been using the product for several years now, and we are very satisfied!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Great Park Inspection Software
Reviewed on 2014/09/22
If your tired of filling out papers while performing park inspections, then this is the program for...
If your tired of filling out papers while performing park inspections, then this is the program for you. It's much easier (and a time saver) to complete your inspections with the phone app. The questions can be customized to fit your particular need and you can attach photos if needed. The learning curve is very easy with A! customer support. Make sure you upload data only when connected to a WIFI . The program works well on my small smart phone screen but a larger screen or tablet would cut down on scrolling. I've used the program for over a year and love it.
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Review Source
Overall rating
- Ease of Use
- Customer Support
More than Inspection Software
Reviewed on 2014/09/19
City Reporter has been a huge asset to our small Facilities department. It has forced us to do...
City Reporter has been a huge asset to our small Facilities department. It has forced us to do inspections on sites that have been over looked in the past. The ease of use by the inspector and ability to track deficiencies is great. The customer service has been great always there when we have had any issues. Being able to customize the inspections is one of the best features. It took us a while to be able to dedicate the time to set up initially but after that its been great.
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Review Source
Overall rating
- Ease of Use
- Customer Support
CityReporter
Reviewed on 2014/09/19
My department has been using CityReporter for several months now. Customer service has always been...
My department has been using CityReporter for several months now. Customer service has always been prompt and helpful, and when we did the free trial they made sure that we got the most out of it. The program has totally streamlined how we do our parks inspections, and has made it much easier for the parks coordinator to communicate any issues to me so we can respond quickly and efficiently.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Review of City Reporter
Reviewed on 2014/10/30
Everything is working great since the last update. I find the system very user friendly. Changing...
Everything is working great since the last update. I find the system very user friendly. Changing forms to make them fit my needs was very simple you don't have to be a computer geek it use City Reporter. All our foreman use the system and took less than 15 minutes to train and since most of them still have trouble with cell phones that was very impressive.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Solid Reporting app and great service
Reviewed on 2014/09/23
We use the Cityreporter app to do our playgroud inspections and have found it to be a valuable...
We use the Cityreporter app to do our playgroud inspections and have found it to be a valuable tool. It is very easy to use and has quickly been mastered by those staff who have limited experience when it comes to technology. The customer service we have received right from training to ongoing support has also been fantastic.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Park Inspection Software
Reviewed on 2014/10/27
City Reporter park inspection software has streamlined our playground inspections. Staff no longer...
City Reporter park inspection software has streamlined our playground inspections. Staff no longer used paper inspections, and because it's so easy to use it has made it a lot easier for staff to stay organized and keep up with the inspections. Thank you City Reporter for a great product!
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Review Source
Overall rating
parks an sports feilds
Reviewed on 2014/09/19
This is a very fast an easy way to keep track of ur day to day tasks as well as any problems u have...
This is a very fast an easy way to keep track of ur day to day tasks as well as any problems u have along the way! Great for monthly checks an reports for any type of job. From large scale to small towns its a handy tool for supervisors an directors in any municapality.
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Review Source
Overall rating
- Ease of Use
- Customer Support
reporter
Reviewed on 2014/09/20
It seems to be a good idea but the setup that is done for my application does not work for me
It seems to be a good idea but the setup that is done for my application does not work for me
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Review Source
Overall rating
- Ease of Use
- Customer Support
City Reporter
Reviewed on 2014/09/19
Very easy to use and excellent support!
Very easy to use and excellent support!
