CityReporter Reviews

CityReporter

A Complete Digital Inspection, Safety and Maintenance System

Overall rating

4,4 /5
(17)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,4/5
Customer Support
4,9/5

94%
recommended this app
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17 Reviews

Glenn
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Inspection Software that's affordable and accurate

Reviewed on 2023/06/23

Customer service always available quick to respond and the software works great

Customer service always available quick to respond and the software works great

Pros

The willingness of the City Reporter to listen and add what is needed to meet our specific needs

Cons

A way to merge tax accessors q-public information into database

Alternatives Considered

iCloud

Reasons for Switching to CityReporter

Price, Flexibility to our needs user friendly

Response from Noratek Solutions

Hello Glenn,

Thank you for your review and support. We're happy to have you as our client over these years. We enjoy hearing about your success with the software and how it's made your permitting process and communications more efficient.

Thanks for taking the time to write this review, Cheers!

Rod
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Follow Up Review after 6 years of Use

Reviewed on 2022/02/22

Instant receipt of inspection reports by builders and owners is welcome by permit holders.
Easy...

Instant receipt of inspection reports by builders and owners is welcome by permit holders.
Easy tracking of failed inspections.

Pros

We use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates.
Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter.
Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.

Cons

The only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.

Paul
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

reporter

Reviewed on 2014/09/20

It seems to be a good idea but the setup that is done for my application does not work for me

It seems to be a good idea but the setup that is done for my application does not work for me

Patrick
Overall rating
  • Industry: Management Consulting
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product and Support

Reviewed on 2023/05/09

Being able to track staff real time on their inspections and turning around faults for repair or...

Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.

Pros

“We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”

Cons

I know you can assign areas to certain staff members, I just was never able to figure it out correctly.

Response from Noratek Solutions

Hi Patrick,

Thank you for your positive feedback, it means a lot! We're glad to have you as our customer and to see that you're enjoying CityReporter for your park operations.

It makes us incredibly happy to know that we were able to help you improve your efficiency and workflow.

Your Account Executive will be happy to help you with assigning your areas and has been notified to reach out to you.

Thanks for taking the time to write this review, Cheers!

Bill
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cost Effective Digital Inspection Platform

Reviewed on 2023/06/19

Top shelf customer service and support as Noratek staff get back to us right away.

Top shelf customer service and support as Noratek staff get back to us right away.

Pros

City Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.

Cons

An easier, more streamlined way of setting up the customer portal would save staff time.

Response from Noratek Solutions

Hi Bill,

Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your inspections. It makes us incredibly happy to know that we were able to help you improve your workflow and communication.

Your Account Executive will be happy to help you with setting up your customer portal to be more efficient for your staff.

Thanks for taking the time to write this review, Cheers!

Kimberley
Overall rating
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Building/Planning Assistant Review

Reviewed on 2023/06/30

Pros

City Reporter is easy to learn, I like that I don't have to change my password every 30 days. I like that I click a few buttons and have monthly summary reports for MPAC, Stats Canada and our Fire Chief. I also use City Reporter as one of my check points when completing a tax certificate to see the status of a building permit.

Cons

In my time using City Reporter I have not found anything negative to report on.

Response from Noratek Solutions

Dear Kimberley,

We wanted to reach out and express our sincere gratitude for the wonderful review you left for our Building and Construction Module. It brings us immense joy to know that you have found our reporting system efficient and user-friendly.

We are thrilled to have the opportunity to continue serving you in the future and providing the best possible experience.

Thank you once again for your kind words and for choosing our services.

Warm regards,
CityReporter Team

Rangel
Overall rating
  • Industry: Public Safety
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simpler product

Reviewed on 2023/06/20

Cityreporter has made it easy for staff and faster to report and keep track of.

Cityreporter has made it easy for staff and faster to report and keep track of.

Pros

how its paperless and easy to go back and look up information.

Cons

Have not found any dislikes yet. No difficulty using and navigating through.

Response from Noratek Solutions

Hello Rangel,

Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your documentation and tracking.

Thank you for taking the time to write this review!

Keith
Overall rating
  • Industry: Public Safety
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Niverville Fire & Emergency Services loves CityReporter!

Reviewed on 2023/06/27

The system allows for remote access if a form needs to be reviewed. No more going through a filing...

The system allows for remote access if a form needs to be reviewed. No more going through a filing cabinet. Keeps records and dates for upcoming inspections and re-inspections. Very user friendly. Also customer support has been great! Very positive experience so far!

Pros

We liked the program because of the paperless record keeping. Also the ability to insert photos and be able to email our customers the completed form.

Cons

Can't seem to think of one. City reporter has met our goals of what we wanted and then some.

Response from Noratek Solutions

Hello Keith,

We really appreciate you taking the time to leave us a review. These are the success stories that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you and your team are enjoying the software.

Thank you!

Bill
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Very Useful Application

Reviewed on 2014/09/18

This application has allowed our city to compose checklists and maintain records for the safety...

This application has allowed our city to compose checklists and maintain records for the safety inspections of playground equipment in our parks. The checklists are easy to use and include pre-prepared general documents, which are customizable to suit our needs. The documents are easy to read and manipulate as needed, and the application works easily from both the office, as well as in the field with handheld devices. The product is reasonably priced and the customer support is excellent. We have been using the product for several years now, and we are very satisfied!

Albert
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great Park Inspection Software

Reviewed on 2014/09/22

If your tired of filling out papers while performing park inspections, then this is the program for...

If your tired of filling out papers while performing park inspections, then this is the program for you. It's much easier (and a time saver) to complete your inspections with the phone app. The questions can be customized to fit your particular need and you can attach photos if needed. The learning curve is very easy with A! customer support. Make sure you upload data only when connected to a WIFI . The program works well on my small smart phone screen but a larger screen or tablet would cut down on scrolling. I've used the program for over a year and love it.

Shaun
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  • Review Source

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  • Ease of Use
  • Customer Support

More than Inspection Software

Reviewed on 2014/09/19

City Reporter has been a huge asset to our small Facilities department. It has forced us to do...

City Reporter has been a huge asset to our small Facilities department. It has forced us to do inspections on sites that have been over looked in the past. The ease of use by the inspector and ability to track deficiencies is great. The customer service has been great always there when we have had any issues. Being able to customize the inspections is one of the best features. It took us a while to be able to dedicate the time to set up initially but after that its been great.

Natalie
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  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

CityReporter

Reviewed on 2014/09/19

My department has been using CityReporter for several months now. Customer service has always been...

My department has been using CityReporter for several months now. Customer service has always been prompt and helpful, and when we did the free trial they made sure that we got the most out of it. The program has totally streamlined how we do our parks inspections, and has made it much easier for the parks coordinator to communicate any issues to me so we can respond quickly and efficiently.

Mike
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Review of City Reporter

Reviewed on 2014/10/30

Everything is working great since the last update. I find the system very user friendly. Changing...

Everything is working great since the last update. I find the system very user friendly. Changing forms to make them fit my needs was very simple you don't have to be a computer geek it use City Reporter. All our foreman use the system and took less than 15 minutes to train and since most of them still have trouble with cell phones that was very impressive.

Blaise
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  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Solid Reporting app and great service

Reviewed on 2014/09/23

We use the Cityreporter app to do our playgroud inspections and have found it to be a valuable...

We use the Cityreporter app to do our playgroud inspections and have found it to be a valuable tool. It is very easy to use and has quickly been mastered by those staff who have limited experience when it comes to technology. The customer service we have received right from training to ongoing support has also been fantastic.

Ben
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  • Review Source

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  • Ease of Use
  • Customer Support

Park Inspection Software

Reviewed on 2014/10/27

City Reporter park inspection software has streamlined our playground inspections. Staff no longer...

City Reporter park inspection software has streamlined our playground inspections. Staff no longer used paper inspections, and because it's so easy to use it has made it a lot easier for staff to stay organized and keep up with the inspections. Thank you City Reporter for a great product!

Dave
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  • Review Source

Overall rating

parks an sports feilds

Reviewed on 2014/09/19

This is a very fast an easy way to keep track of ur day to day tasks as well as any problems u have...

This is a very fast an easy way to keep track of ur day to day tasks as well as any problems u have along the way! Great for monthly checks an reports for any type of job. From large scale to small towns its a handy tool for supervisors an directors in any municapality.

Monte
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  • Review Source

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  • Ease of Use
  • Customer Support

City Reporter

Reviewed on 2014/09/19

Very easy to use and excellent support!

Very easy to use and excellent support!