Melio Reviews

It is nice being able to have rewards being built for credit card payments, less 1099's, and simple payment tracking

Not really friendly yet for QB Desktop users. We have a lot of features we would like including chain and price driven approval system and other nice feature would be more medium to large business friendly would be nice. If you are small business this tool is great but I see a future with this product working more and more for the medium to large business area.

I love the ACH payments that we can make to vendors for free. It is super simple and easy! I also like it integrates with our accounting software, QuickBooks.

They recently raised prices on bill pay, which I understand, but has made us move away from them for bill pay items.

There is absolutely nothing I like about Melio anymore. This payment service is not ideal. Most of my clients do not use it. And for the one's who do, I am working to remove them from the platform.

Melio declines all expedited payments no matter the amount. Payments that they used to allow to be expedited that have not changed in dollar amounts or vendors, or payment accounts, are all of a sudden being declined consistently causing issues for my clients and causing my payments to be late. Again I am working to remove the remaining few from this platform and encouraging them to use other AP platforms that come with bill pay or simply use their banks. So far I've removed 13 clients and I now need to remove 4 more and I can be done with the nightmare.

I like that they offer the same day vendor payment for a reasonable fee. I also like the check payment option in the event a signer is not available.

Just a buyer beware, avoid same day payments, the vendor does not receive funds when promised and they still take their money out of your bank account for the same day service.When we pay the same day processing fee it is a 50/50 shot if it makes it to your vendor the same day. Their customer service reps make excuse after excuse and attempt to blame the customer. They ask for screen shots proving what you are saying and even when provided they blame the customer. Unfortunately this exact same interaction has occurred at least 3 different times, paying different vendors, and reaching out to customer service and being treated and spoken to the same way. They also will not refund the fees when there is a service failure. They just say, [sensitive content hidden] but nothing is ever done and you will have to contact your bank if you or your vendor would like a refund. Even with the receipts they request they do not care even telling me that I should have read their policy article before using their service. We won't be using any paid methods of payment with Melio any longer because sadly they are at best dishonest in what they charge for and they don't see any problem with the way in which they do business.

It is transparent when it comes to pricing and it as no hidden fees at large.

The user interface is not very much easy to use, as i had found it a bit confusing when I started using melio back then.

The user interface is basic, but that's actually a good thing in this case

dispute resolution was atrocious - still unresolved over nearly 6 months

Nothing at all. They should be arrested for criminal activity.

They are thieves that steal money - check the reviews on other platforms. #Crooks

It's a very simple and straightforward way to automate payments (and recurring payments) to vendors, with good payment tracking capability.

If something goes wrong with a payment, good luck sorting it out. Once a had a payment bounce back from the recipient, even though I had paid them several times without issue before. Melio customer service gave me multiple different answers as to why that might be. After allegedly "fixing" it, they had me resubmit the payment, only to have it bounce back again - only this time the money got hung up in Melio's system and I had to file a special request to get it back, which took about a week. I just ended up paying the vendor manually myself.Currently I am going back and forth with Melio over a different issue, an inexplicable claim that my tax ID number is associated with two separate accounts. They only divulge information about this in pieces, so it has been left to me to figure out what is going on. Now they want me to email them my SSN so they can confirm -- I don't think so! Of course, in the meantime, I keep getting automated emails from Melio saying "there is still a problem that you haven't resolved." Long story short, when the program works it works great, but what a s**tshow when it doesn't.

Qbo integration is Amazing and can have a firm account with many users permissions

Takes longer for ach processing as vendors expect it sooner

I love that Melio’s interface is very user friendly, syncs with QBO, I can complete payments to any vendor or contractor with the click of a button, it’s inexpensive, payments are received timely, there are multiple payment options.

The ACH feature could be quicker is my only suggestion for improvement

Melio is very user friendly and makes it easy to track and look up payments if a vendor has a question.

There's not much I do not like about this product. I have been using it for a long time now. Many features have improved over that time period and continue to evolve.

Melio makes invoice processing quick and efficient - I can upload an invoice and it'll automatically populate the information, or I can manually input an invoice and link it to an existing vendor. The free ACH option is great for small businesses and it's super helpful that Melio tells you when the money will be debited and when it will arrive so you can communicate dates to vendors. It also makes it easy to save payment details & information from vendors.

Wish it could scan more than just PDF invoices - sometimes we receive word docs & excel files.

As the president of Utah Bookkeepers, I use Melio for my clients accounts payable. I love that it's free for my clients to use and the learning curve is also extremely easy. It makes the accounts payable process super streamlined and smooth. Integration with QuickBooks Online was a breeze.

The only cons I can think of is that I would prefer not to have as many email notifications, but I can probably fix that in the communication settings, I just haven't looked yet.

Melio is a user-friendly payment platform that enables businesses to manage their finances easily. Its integration with other apps, such as QuickBooks and Xero, makes payment processing seamless and efficient, saving time and increasing productivity.

Re-occurring payments feature. Did not have proper or adequate re-occurring halt features and confirmations

I use Melio payments primarily to pay 1099 Independent Contractors through Quickbooks Online. It took me a while to figure out I could go outside QBO directly to Melio and set up direct deposits in seconds rather than hours in QBO. Literally, that much difference!Melio is free unless you send an expedited payment, so it's a great deal - and better than bill.com which I also use...

Melio used to have outstanding phone support (still grateful to [sensitive content hidden] for al her help), but about a year ago, cut all that outl. Now you have to either go through email or chat and hope for the best. It's scary to trust you bank accounts to a company that doesn't even have a phone number.

I LOVE that I can pass the processing fees off to my customer, or allow them to utilize ACH. This keeps more of my dollars in my pocket. I also love the ease of invoicing! You cannot get better than this!

Sometimes a payment will fail due to technical issues. But it has been rare.

We loved Melio's ability to automatically "read" PDF invoices and import the data into the system. It made it very easy to quickly send a copy of the invoice and a payment link to our customers and to offer them a quick way to pay.

Not sure if Melio has this or not, but it would be nice to have a more robust integration with Quickbooks.

Easy to use, except for one time all payments were received by clients

Slow customer service/problem solving. One issue remains unresolved

Melio is very user friendly and offers essential services for any small business owner.

I'm satisfied with my experience so far.

Free ach for my customers online payments is fastest way to secure funds

Having to use a secondary software to send invoices

It is very reliable and easy to use. It is also simple to deploy.

The service fees can add up. Those fees can be reduced by using a bank with robust ach capabilities.