Parcel Tracker Mailroom Reviews

The product has significantly reduced the time our receptionists take to handle incoming packages. The feedback has been great both from our receptionists as well as users. This is a cost-effective and great product, I highly recommend it.

As of now nothing to complain about. The customer support is excellent, quickly responding to all inquiries.

Really easy to use - shows me the students name and room number when I scan their barcode so I can find their parcel easy

No cons. Very good app, so easy to use

Well I like about the software the most is that It keeps you up-to-date letting you know how many packages you have in the system and how many packages you have logged out

What At least like the most is that it sometime doesn’t always look at the packages correctly, when you scan the QR code.

We changed to parcel tracker after using paper records for years, and the change to our workload and the student experience has been wonderful - it is so easy to view records, especially when we receive queries from students wanting to know where there parcels are!

I think the sync could be faster between devices.

Its easy to use and navigate, havent had any troubkes with it and its easy to adjust our tenants details if needed

It had some trouble working on some devices at our workplace with poor camera quality, but this was easily fixable by using our phones

Easy to set up, and ongoing usage for us and students is easy - great option

always after greater branding capabilities but still good

quickness, effortless, speeds up a task that used to take a while to do with the amount we get, always works too

havnt found anything i dont like yet. Never had an issues using the app, works really well on all staff's mobiles

Parcel tracker is really easy to use, and it makes logging parcels in really quick and easy. It's really streamlined our process.

I would love it if we could send different emails to different groups of people, but there is a notes option which does help.

The support team at Parcel Tracker are some of the most helpful people I've interacted with especially when relying on their product on a daily basis. The team helped me and guided me through their honestly very streamlined setup process to make sure I was happy and then whenever I have questions about features they are there to help (which are very few tbh).

tbh there's not many cons about the software. it's very straight forwards to use and the teams doing a great job of rolling out and communicating new features

Being able to automatically scan parcels, instead of having to individually write out each parcel that was delivered has made such a positive impact - it has made it a lot more efficient and less time consuming when having to deal with parcels.
The integration process was incredibly easy, after create a list of names, rooms and email address, just being able to import it all in was very easy.

We have had a couple of issues in which an email hadn't been sent out to the recipient, or the parcel wasn't scanning at all, but there was always a work around for this.

The feature all together is fantastic and easy to use, the reception team enjoy working with this product

No cons great product to use and service

Ease of use, photos of parcels, easy to use on manual if needed, quick software, stores a lot of information

needs to be apple compatible, it's not great at talking to other devices if you use more than one device

It is so easy to search a resident on the system, and seamlessly scan and notify them of any parcels they have recieved.

The design, and the speed. My workplace has a very good broadband, however parcel tracker is still quite slow sometimes. So maybe a boost would be good.

It was so easy for our building manager to set the system up and it has really saved the reception staff a lot of time so they can focus on customer service.

It would be useful to have a product roadmap showing new features.

we have just introduced this in our student accommodation company and it is so impressive! the app is really easy to use and it is very clear. most importantly is SO secure, it is protecting you and the students, so everything is processed properly

the email that goes out the students at first isnt very clear, you willl need to make sure you inform your tenants first of the system, might be better if it said something like 'your parcel is downstairs, go to reception'

Easy to use app, makes my job easier to manage parcels. Easy to add and modify user update information.Desk top version make it easier to see all parcels in one place.

Sometimes the app can glitch and the codes don't get sent out to students. Issues with logging in sometimes if the same account been logged in for a while, the app kind of glitches and constantly reloads.

I love the ease with which parcel can be scanned in, held and scanned out. The QR code sent as a notifier is an added level of security to ensure parcels are only collected by authorised individuals. Integration with our existing business process was also seamless.

The App tends to update frequently. Even though the updates do not take long to complete, it will be nice if the frequency is reduced.

It was great being able to allow all team members to access and sign out packages and track who signed them out

There were not any features that did not serve our needs.