Scout Reviews

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89 Reviews

- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Experience with SCOUT is amazing. Everything from email replies to their software is exceptiona...
Reviewed on 2018/04/16
Saves me a ton of time, I am able to compete with big businesses, and customers love it
Saves me a ton of time, I am able to compete with big businesses, and customers love it
Pros
Looks great, very modern, and easy to use. It keeps getting better and better with time. I tried many others and no one matched SCOUT.
Response from Scout
Thanks for the sparkling review, Esteban!
I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release!
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love this app, and so do my clients!
Reviewed on 2019/03/28
Scout has solved all of my organizational/scheduling problems, and has also entirely managed my...
Scout has solved all of my organizational/scheduling problems, and has also entirely managed my billing for me, and for these two reasons alone I'm really thrilled with the software and plan to continue using it indefinitely. The added benefit of being able to keep my clients updated about their services in real time is the icing on the cake! Being able to communicate with clients in this way has also really cut down on the amount of time I need to spend outside of service appointments in discussion with them - leaving more of my downtime for me. Love this app and despite a few issues around increased functionality and options, would strongly recommend it to anyone in the industry.
Pros
This software is so easy to use - easy enough that all of my clients thus far have been able to use it with minimal troubleshooting from me, and they all LOVE it, even the ones who were initially sceptical or just not as excited about the benefits of the app. On my end, the simplicity of the app and desktop software made it easy to jump into using quickly - a very minor learning curve. I don't have any employees at this time but if that day ever comes I feel really confident that it will be easy for anyone I hire to pick up and use this software.
Cons
The one thing I have noted a couple of times is that the simplicity of the software does at times mean there are fewer options to for how you can use it. I checked into a couple of other similar platforms and was immediately overwhelmed by how many options were available to customize them to my own specific needs - so not having so many options was a selling point for me, but there have been times when I wished the app worked in ways that it simply does not yet. Having said that, the developers are awesome about requesting and listening to feedback from users, and they even have a system in place for users to publicly discuss and weigh in on potential changes - using the Trello website you can even see the updated progress that is being made towards implementing new options and changes. Also the developers are incredibly good about responding to any and all problems that might come up, no matter how small, in an almost shockingly short amount of time! So the customer service is another huge selling point.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Needs some tweaking...
Reviewed on 2019/05/27
Won't be renewing if the annual fee & Braintree fees remain as high as they are.
Won't be renewing if the annual fee & Braintree fees remain as high as they are.
Pros
I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.
Cons
Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.
Response from Scout
Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:
Pricing
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.
Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily.
Other Functions
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.
Thank you!
- Industry: Consumer Services
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review of Scout
Reviewed on 2020/06/23
Pros
I really like the email feature of Scout. I like how I can send certain emails to all my clients at the same time, or to certain ones as needed. The emails sent from Scout to my clients look very professional with my company colors and logo. I also love how you upload your service agreement and Scout keeps track of who signed / agreed and when. Unlike other pet service apps Scout allows you to write notes for the owner throughout the service rather than only after the service has been completed, and we can upload multiple photos for the owner to view. I find the "file vault" feature of Scout to be extremely helpful by keeping important documents organized, and it is easy to upload documents into each client's profile. Customer service has always been quick to respond and eager to help or answer any questions.
Cons
There are a few features from Scout that I would like to see improve. It would be extremely helpful if there was a scout admin app so that we could approve / alter walks via an app rather than a link through safari. It would also be helpful to get push notifications on our phone for appointment requests in addition to receiving an email. I've also had trouble with the billing process. As the administrator I would like to see exactly what my client is going to be billed as soon as the service is scheduled. I would like to be able to bill them before the service is over because as a pet sitter I require 50% payment ahead of time for certain services. At a meet and greet a client also tried to input their payment information and kept getting an error message. I had to allow for an alternate payment method just so the client could sign into Scout and I could show them how to schedule an appointment, etc. One last suggestion would be to have a website that allows clients to make appoints because several older clients prefer to use a computer rather than a smart phone. As of right now those without smart phones have to contact the administrator via phone or email and the administrator has to go into Scout and create the appointment for the client.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Super simple to use. Quick to setup. It just works, so we don't have to.
Reviewed on 2018/06/11
Pros
This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter.
Here are the heavy hitters for us that Scout "just does".
Employee issues (scheduling/availability, payroll/commissions, accountability/quality assurance). Logistics (home access details, workflow, job assignment).
Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc).
What this means is that we can reduce manual effort which both increases accuracy as well as free up time to focus ON the business instead of IN the business.
In addition to these awesome software features, it is dead simple to use and the support team is spectacular. New releases are happening constantly and they come directly from customer feedback.
Cons
Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions).
From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway.
Response from Scout
Matt, thank you for the amazing review! We really appreciate it!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An absolute necessity for pet sitters... and pet owners.
Reviewed on 2019/03/26
I added "pet owners" to the title of this review because I believe it.... If you are in this...
I added "pet owners" to the title of this review because I believe it.... If you are in this business and not offering your customers the "peace-of-mind" that pet owners need, you are doing them a disservice.
The Scout app has become our No. 1 selling point to new customers. It is also the reason we retain business. A text and blurry photo just won't cut it anymore.
Every time we walk a dog for the first time, the client emails or calls to say, "This is amazing!" They love the notes, GPS and photos.... I exploit the Scout app on our website and in all of our materials... Aside from love and genuine care, Scout is the greatest benefit you can offer your clients and their pets.
From a customer service standpoint, executives are amazing. They care about their customers, always looking for input and respond to any issues in minutes -- and they truly care about the success of my business.... Honestly, bring the Scout platform to my business was the single best decision I have made to date.
Pros
Aside from the ease-of-use, billing/payment features, and customization, the Scout app has kept us organized and efficient.
It maintains a level of accountability for the walkers that could not be achieved without it.
Cons
I struggle to find anything that I would like to see improved. If something comes up, they are quick with a solution.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Scout Review
Reviewed on 2021/03/17
I’m able to manage all my business reports. Everything I need for my small business is conveniently...
I’m able to manage all my business reports. Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away.
Pros
I felt good about my purchase. Their was no form of suspicion or sketchiness about this software. I also did not feel intimidated by the user interface. And I knew if I ran into trouble or had a problem, the creators were a button away from helping me out. Absolutely amazing.
Cons
This is my first time using dog Walker software. So I cannot compare Scout to another software and judge it. So my only con I could possibly come up with is the price, it’s a little expensive per Employee, but it is definitely 100% worth it.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall: great customer service and features that cover just about everything--give it a try.
Reviewed on 2018/09/28
Pros
On the client side, being able to provide my clients with peace of mind via the built-in accountability features: report card including pictures, notes from sitter/walker, and GPS location.
On the sitter/walker side, I like the simple interface where they can access notes directly from the client and the business, they can see the daily list of places to be, keys they need and alarm codes.
On the business side, I enjoy the new messages feature, no monthly charge (great for slower months--they happen!), and the fantastic customer service. Even though it is a start-up, they put every client first. They don't charge you more for better service, they just provide great service.
Cons
On the client side, they have some difficulty learning how to set up the app--which means I have to baby them for the first bit, until they understand. Also. the "repeat" feature is hard to know when the last day is--causes some scheduling confusion.
On the sitter/walker side, the calendar cannot integrate with any other calendar. Just means you have to stay checking the app daily. Also, the sitters only get notified when they are assigned a job within 24 hours or so, instead of for every appointment.
On the business side, I've heard they are creating an app for the business owners, which I think will be beneficial, since we are often on the go too.
- Industry: Veterinary
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
scout - for dog walkers
Reviewed on 2022/07/27
Amazing experience and always get great feedback from my customers too.
Amazing experience and always get great feedback from my customers too.
Pros
Scout is super easy to use and all of my customers love it too - it allows me to keep up to date with my appointments and allows me to give a great report card at the end and allows me to upload pictures of the dogs for their owners.
It is super easy to set up too. It keeps all of your invoices and allows customers to pay through the app!
Cons
There is nothing i dislike about the software!

- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best software and team
Reviewed on 2019/08/11
Pros
Love the continuous improvement and features.
Cons
Very little bad to say, they always listen to input.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for our small business
Reviewed on 2019/10/07
Pros
Ease of use! It was simple to set up (took less than an hour). Clients love the ability to track and book their appointments. Being able to use my existing invoicing software
Cons
Clients can’t download pictures from the app but can from their email. Can’t edit an appointment from the professional app
Alternatives Considered
Time To PetReasons for Switching to Scout
Time to pet was too complicated for our small business- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A dog walkers best friend
Reviewed on 2019/02/19
I was having a hard time collecting payments before using Scout, and the report clients get are...
I was having a hard time collecting payments before using Scout, and the report clients get are clean and easy to fill out. Even my older clients that are not tech savvy know how to use the app easily.
Pros
The customer service is simply amazing they are fast to respond to any and all questions or concerns. This software helps keep my clients happy and informed on how their pups did on the services they requested. Easy to use for both clients and employees for booking and to run payroll
Cons
Not being able to use the app to approve requests and to make changes on services. even though I can use my mobile device browser to do all those things that's the one downfall so nothing major.
Response from Scout
Thank you, Shady! We really appreciate the kind words.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience So Far!!
Reviewed on 2020/03/19
I’ve already emailed Scout about some improvements that clients requested and things I’ve suggested....
I’ve already emailed Scout about some improvements that clients requested and things I’ve suggested. I really wish I could add, edit and cancel appointments while mobile in the app and not just from my computer. And clients REALLY want to be able to login on their computers as an option as well. But overall I’m very happy with Scout and especially their CS. I have already recommended to others and will continue to do so!
Pros
Was pretty easy to transition all my clients over to it. Customer service is super fast to respond to questions or concerns. And very knowledgeable and helpful.
Cons
I had some bugs when trying to upload photos during appointments. I did the recommendations Scout suggested. They have greatly improved this issue. But it still happens during some appointments. 2nd issue that has been happening this last week is when you snap the photo to begin appointment, it would kick me out and close the app. Not good when you are on a schedule and can’t start the appointment because of this.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Scout is Amazing!
Reviewed on 2021/01/06
Pros
I tried a couple other apps before this one and I can't believe the difference! Scout is so easy to use and is constantly adding more functions and updating to make things even better. The app interface is simple, clear and beautiful, so I feel great using it to represent my business with my clients. The schedule syncs right up to the invoicing and bills my clients automatically - I can't count how much time and energy this has saved me, it has completely transformed my business. Last and best, the customer service is out of this world good. They have a live chat option with REAL PEOPLE, not even a bot. 11/10.
Cons
I would like to be able to access more options as an administrator via the app as opposed to having to do this from the browser.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential Software for Pet Services
Reviewed on 2019/03/27
Not only is their product amazing, their support is just as impressive. The (many) times I've had...
Not only is their product amazing, their support is just as impressive. The (many) times I've had a question, they have gotten back to me literally within minutes. Their level of service is unparalleled.
Pros
This software is the best. It allows for easy interface with customers, management of a schedule and invoicing and billing to all be done seamlessly.
Cons
They actually just fixed the one thing that I thought was challenge- updates to the software are now automated which helps with the customer-side of updates.
- Industry: Veterinary
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great!
Reviewed on 2021/06/28
I have been having a really good experience so far. I haven’t been using it for that long, but it...
I have been having a really good experience so far. I haven’t been using it for that long, but it is serving my purposes well.
Pros
This is a great app for tracking my appointments and invoicing my clients. I am a member of both Wag and Rover, and each platform has advantages and disadvantages. I like Scout because it functions very well and I only pay a monthly subscription instead of the platform taking a percentage of each separate booking. It was designed primarily for walk services so there are a few odd things about overnight bookings, but it lets me manage my business at my own pace which is really awesome.
Cons
The start and stop times of individual bookings is weird, and there are things I would change about overnight stay bookings, but the app makes it clear it is a work in progress.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Efficient App!
Reviewed on 2021/09/21
I'm really happy with Scout so far! It's not perfect, but it's newer, and I'm sure any features...
I'm really happy with Scout so far! It's not perfect, but it's newer, and I'm sure any features they're lacking now will be updated in the future.
Pros
I tried out several popular software systems and apps before choosing Scout. This app was the most user friendly on the customer/client side.
Cons
I wish there was some sort of in app messaging system other than what is provided as well as staff being able to input their own availability.
Alternatives Considered
Precise PetcareReasons for Switching to Scout
Ease of use on the customer side.- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Scout for petsitters
Reviewed on 2019/04/12
Good. Good support. The support staff is always willing to help with a problem or walk you thru a...
Good. Good support. The support staff is always willing to help with a problem or walk you thru a tutorial
Pros
Customers like receiving the daily reports and being able to keep track of their pets while away
Cons
Takes awhile to book visits for a vacation where we are visiting a home 4x a day. Would be much easier if there were a screen where we could quickly check "breakfast, lunch, dinner, bed" visits and then select the dates. Done. Not individually adding a breakfast visit for x days and then individually adding a lunch visit for x days.....
Also, need an admin app where I can see when my staff is checking in and checking out etc. I know I can get on website and look at data but, I'm out in field as well.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great features and has made scheduling, billing and payroll much easier
Reviewed on 2017/11/28
Pros
Really smart, innovative and comprehensive features. The interface is intuitive and attractive. Scout makes scheduling easy and significantly cuts down the amount of time I need for billing, payroll, and texting/emailing with clients. Scout's customer service is very responsive and helpful. Best dog-walking business app I've seen out there.
Cons
Having a dynamic percentage-based payrate for staff, that adjusts based on special discounts and the like, would be great. Scrolling features within the app for staff can be wonky at times if you are prone to writing long notes, like myself.
Response from Scout
Thanks for the feedback, Grant! Much appreciated!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Overall good product
Reviewed on 2019/04/04
Pros
The interface is really nice. It looks good and I can customize it. Along with uploading all my paperwork to it, such as client contracts, etc
Cons
Can't figure out how to create "packages" of services within it
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All in one simple app
Reviewed on 2020/06/23
Scout has made my life much easier. Instead of taking 1 day a week to invoice and bill clients it...
Scout has made my life much easier. Instead of taking 1 day a week to invoice and bill clients it is all setup and done for me at the end of each billing cycle.
Pros
Ability to book clients as well as invoice, bill, and assign employees all relatively easily. Gps tracked walks and pet report cards is a great selling point for my business and it’s all included with scout
Cons
Wish there was an easier way to make changes as an admin from my phone. The app is for employees or pet parents admin must pull up web app and make changes. Works flawlessly with my laptop though.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best management software for dog walking / sitting businesses.
Reviewed on 2018/09/01
Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling...
Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling & can manage my team more effectively. Scout has also has enabled plan my business growth knowing that I have a reliable tool to manage some key parts of the day to day functions within the business.
Pros
The best features are:
- Team schedules / client appointment management
- Client reporting
- Easy to use
Cons
There is no mobile admin app (only a web app).
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Scout software is exactly what I needed to better organize and manage my growing business.
Reviewed on 2018/04/17
Pros
Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions.
Cons
Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time.
Response from Scout
Thanks for the feedback, Cheryl!
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing!
Reviewed on 2019/03/26
Simply amazing, I have used other apps similar but non can compare. I had great customer support ...
Simply amazing, I have used other apps similar but non can compare. I had great customer support and positive feedback from my clients on how much they like this app!
Pros
Smooth interface
Loads scheduling quickly for myself and for the clients
GPS map of our walks
Reminders to clock out (which I truly needed)
I absolutely love that the weather is right there in the corner as well!
Cons
Everything is pretty much straight forward, so honestly none!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Feels like Apple
Reviewed on 2018/09/29
Makes my life easier and gives such a good impression with our clients. Thanks
Makes my life easier and gives such a good impression with our clients. Thanks
Pros
The UI is so impressive. Ease of Use, video tutorials. I really appreciate Rep reaching out to see how things are going with start up.
Cons
I wish there were more admin rights for staff members that can log into the online access vs only 1 admin account. I want someone to help run the business but not all the access.