Ellucian Reviews
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84 Reviews
- Industry: Higher Education
- Company size: 10,000+ Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing ERP system for higher education operations!
Reviewed on 2020/01/14
I love the system, It has been utilized within my office and also in various departments within our...
I love the system, It has been utilized within my office and also in various departments within our university and it has been extremely useful for various items including institutional research integrations.
Pros
I love how easy The program allows you to transition within the system. I think they really kept in mind the end users experience when utilizing the ERP system.
Cons
There’s not much that I did not like about the system, I love the fact that it integrated so many integral parts of the system that allows you to operate within one system to manage multiple areas.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Decent, but like use improvement.
Reviewed on 2020/09/25
I think it could be a great software for higher education/universities. However, there are flaws...
I think it could be a great software for higher education/universities. However, there are flaws and it’s not the most user friendly.
Pros
Ellucian has a lot of different capabilities and options for multiple departments to use. I like that all offices across campus can see the same information for students once it is updated by another user. It’s a one stop shop for those who work at the university, instead of each department using their own software system.
Cons
Very complicated codes to search for pages, it takes a long time to memorize them and the training for ellucian wasn’t the greatest. We struggled to get questions answered in a timely manner or correctly.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Literally the Worst
Reviewed on 2019/02/06
On top of clunky, unreliable system is a virtually non-existent customer service/support team. You...
On top of clunky, unreliable system is a virtually non-existent customer service/support team. You can post/reference questions to/by other users, but other than that you basically just get the 900 page technical manual and have to figure it out yourself. If you have a home-grown system and are considering making the switch to Ellucian--don't! Just wait a couple years for another company, like Workday, to develop a SIS that makes sense. Ellucian is a dinosaur.
Pros
When Ellucian's products were first released--decades ago--they were cutting edge. Banner, their SIS (Student Information System) quickly became the industry standard for enterprise databases on college campuses which transformed the way higher education leaders use data to make informed decisions. Their products continue to be effective for large universities that have every module of Banner installed, i.e. have their entire campus from registrar to bursar to admissions running on an Ellucian solution. When used "out-of-the-box" it does its job, not easily or beautifully, but gets it done.
Cons
It's as if Ellucian (and their strongest competitor PeopleSoft) got comfortable once they dominated the market and just stopped trying to make the actual user experience better. They put on large, fancy conferences and have great branding, but using their systems is a NIGHTMARE. A different programmer designed every form/screen/section so they all function differently. Where two clicks should do, fourteen are required. The bugs far outweigh the features. Something breaks more often than it doesn't. It's awful, but they have us trapped because no one else can compete with them. Sometimes I think it would all be easier if we just used Excel to track student records! Since our school implemented Ellucian products 5 years ago, to the tune of millions of dollars, we've had to add 2 new positions in our office just to handle the tech components. And don't even get me started on what happens when you attempt to customize their products. Endless headaches.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Consolidates all of my educational needs in one place
Reviewed on 2018/12/12
Pros
Ellucian has made it easy to consolidate all of our educational needs and resources, from billing to grades, in one easy to navigate space. Students are able to find what they need with ease.
Cons
It is beginning to look a little dated in comparison to other sites in general, but as a tool for higher ed it is still fully functional and acceptable.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Ellucians
Reviewed on 2019/09/10
The ability to update our Customer Relationship Management system with exported data-sets.
The ability to update our Customer Relationship Management system with exported data-sets.
Pros
Since this uses Oracle and SQL, I like having the ability to write reports for assistance in extracting data from the data tables we use.
Cons
The software has many different modules and the last version of software released helped out with a more intuitive interface.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 1.0 /10
Ellucian builds products then takes away support
Reviewed on 2018/10/24
Terrible. Would not recommend for free, let alone the price we pay.
Terrible. Would not recommend for free, let alone the price we pay.
Pros
We use Banner part of Ellucian. It is effective to get large amounts of information into the system. It is effective is being our online filing cabinet.
Cons
The program is very difficult to use, to navigate through. It is impossible to use on mobile, literally impossible.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
University Integration
Reviewed on 2018/12/18
The integration and partnership of Ellucian and Chrome River has been much needed.
The integration and partnership of Ellucian and Chrome River has been much needed.
Pros
Ellucian continues to find new ways to assist the universities with the many needs of the ever increasing technology needs.
Cons
Not always do you get the best "training" support, but they will always find a solution.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
It does what it's supposed to
Reviewed on 2019/08/29
Pros
Ellucian allows us to build a functional interface for students and faculty alike.
Cons
It breaks. A lot. Can't tell you how many times I've been doing something fairly simple and suddenly Ellucian stops working or says a page can't be displayed.
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Not user friendly
Reviewed on 2018/10/23
n/a
n/a
Pros
It keeps all of our student databases, it integrates with our LMS so grades can be transferred without having to be manually typed.
Cons
The clunky look. It seriously needs to be updated to a modern, easier to use interface.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reliable and secure
Reviewed on 2018/05/07
Pros
I like that it is reliable and secure yet it allows me to save my password to log on. Some sites are so secure they do not allow it and it makes it frustrating to sign in and out multiple times.
Cons
There are times when the system is down due to maintenance. That is only because my university will perform updates at times.
- Industry: Higher Education
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Not a registrar’s best friend
Reviewed on 2018/12/05
Ten years ago I moved from a non-Banner school to a Banner school. The transition to Ellucian’s...
Ten years ago I moved from a non-Banner school to a Banner school. The transition to Ellucian’s Banner was a disappointment after using my previous institution’s software.
Pros
Ellucian’s Banner Student has the basic student records functions included. It will force higher ed administrators to change their business processes to fit the software.
Cons
I did not like the tool set (queries, printing, data loads) that come with the product.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Banner is a fantastic data management tool.
Reviewed on 2018/03/22
Pros
It's a rock-solid application that you can count on. That in and of itself is a huge deal. It works, has minimal bugs, and is the backbone of how we manage our data.
When other applications are having a problem or we have a data integrity question, we often say "What is it in Banner?" because we know it will be correct there.
Cons
It can be a little scary at first to new users, which I can speak to from experience. But the new interface is definitely helping with that.
I would also love to see Ellucian develop a proper higher-education CRM tool. We had to go with another vendor because we needed something more comprehensive than what Banner could offer (Application Reviewing, Events Management, etc).
I think Ellucian is missing out on a huge financial opportunity and could take a massive chunk out of the Higher Ed CRM market if they were to develop one.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Access your university from your pc
Reviewed on 2019/04/03
I have used this system when I was a professor assistant and student
I have used this system when I was a professor assistant and student
Pros
This product provides a learning management system which makes the jobs easier for students and the professors. Students can easly check their duties and see their activities on this system and professors can easily manage their classes easily.
Cons
If there are a lot of students dont buy this software, during the peak times it makes lots of bottleneck and managing the problem is not that easy always some problem appears if some administrative user did something wrong. The money you pay and the service you have dont compensate each other
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Use this for University student records, receiving payments, accounts Payables, P/R and...
Reviewed on 2018/02/13
With angst and time we get what we need from it.
With angst and time we get what we need from it.
Pros
Contains a lot of integrated and complex data. From Human Resources, Student Records and Services, Payroll, Accounts Payable, Accounts Receivable all in one softward
Cons
so NOT intuitive or user friendly. We have to have a whole IT department just overseeing the functionality of this software. Users are frustrated in each area - Payroll, Accounts Payables, Student Services... no one seems to feel the software was created for their unique purposes. We keep trying to find the department that loves it...
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Great suite, odd language
Reviewed on 2022/11/01
Pros
Great suite for information storage and processing.
Cons
Odd language for how to navigate. Too difficult for novice users.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Started out as a great idea, but functionality is horrible.
Reviewed on 2018/08/01
Pros
Visually appealing and the user interface is easy to use and navigate through tabs. A nice face lift from the older interface.
Cons
The program is so slow. When you're trying to do multiple processes a day, the waiting adds up. Sometimes I will wait a whole minute to wait for a process to execute, very frustrating.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I work with one module for the software and they have a great network for help.
Reviewed on 2017/08/22
The Ellucian software is very helpful in keeping our school on track and making it easier for the...
The Ellucian software is very helpful in keeping our school on track and making it easier for the student to navigate Admissions to registration to financial aid to graduation.
Pros
Very functional and customizable to your school. We get the opportunity to let the company know what we want in the software and they usually update to meet the various schools needs. Very aware of all federal guidelines and requirements.
Cons
Training for use of the module or processes would be nice when something new is implemented. Several screens and options are usually available with short descriptions.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software
Reviewed on 2018/11/27
Overall experience has been great, just a few things that can get confusing or hard to do, but...
Overall experience has been great, just a few things that can get confusing or hard to do, but other than that, it is very useful for what we use it for. We keep a lot of information and this software allows us to do that.
Pros
This software allows us a great way to keep track of giving history, event information, solicitations and personal information. Also allows us to pull simple and in depth reports.
Cons
Can be a little cumbersome sometimes when you want to dive deeper. Pulling in depth reports can be confusing with continued training.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Colleague by Ellucian (Student)
Reviewed on 2018/09/24
Pros
As a Colleague Support and User, the number one thing I loke about this particular software was the ease of use. It flowed easy for both users and students.
Cons
As an Admin using this software, I found that the update process was very complex and time-consuming.
- Industry: Higher Education
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Ellucian
Reviewed on 2019/04/05
Pros
I like that you can see a lot of different types of information and don't necessarily need additional software to get the job done.
Cons
It can be difficult to navigate through the different windows until you are really well versed.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The Colleague Self-Service offerings are causing excitement with our students.
Reviewed on 2017/08/08
It is our school ERP.
It is our school ERP.
Pros
The Colleague Self-Service Faculty view offers rosters, midterm and final grade entry. Our faculty are so impressed with this new functionality they would fight to keep from losing it.
Cons
Ellucian is difficult to get to respond to issues. I have been working with the Ellucian Cloud testing and it has taken months to accomplish what should have taken days.
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Use HR module on daily basis
Reviewed on 2017/05/18
Pros
the support for Ellucian is awesome. It took a while to learn how to use Colleague but once I learned my area, it was very useful.
Cons
it's not intuitive. I wish there was a training that new employees could go to in their area to learn about the Colleague product to help understand how the change I make affects others.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Ellucian Colleague
Reviewed on 2018/11/19
All Student Information and tracking, payments, HR, etc.
All Student Information and tracking, payments, HR, etc.
Pros
It did pull several systems together under one umbrella
Cons
Every time I turn around, they want more resources over and above the original specs
- Industry: Education Management
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Program, has everything I need to get my job done.
Reviewed on 2017/07/19
Ability to store a lot of information
Ability to store a lot of information
Pros
I like the search capability and ease to look up any entity. I also like the ability to have all the information on an entity in one place.
Cons
Sometimes there is a lot of duplicate information, I wish there was a way to minimize that or to catch it before some information gets entered twice.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great for recruiting nor for admissions
Reviewed on 2018/04/09
Pros
This is a great tool for recruiting. It can send out emails and invites to different events. It can keep track and store records, it has great potential.
Cons
We were promised that this tool would streamline the admissions process and make it so that our school would only need to have one application. This was a promise that this program could not and has not been able to keep.