Janitorial Manager Reviews

Janitorial Manager
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24 Reviews
- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pretty good.
Reviewed on 2018/09/23
Pros
This is great for when you have a work force that moves from client to client a lot and want something that's stupid simple to use.
Cons
I was a little disappointed that it doesn't include payroll management or billing and invoicing.
Response from Double A Solutions
Thanks for the review! We do have features such as timekeeping and reporting now with JM. Feel free to reach out to your account manager! We would love discuss these features with you!
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Janitorial Manager is awesome
Reviewed on 2025/01/28
All personnel are highly knowledgeable all aspects of the JM, and if do not know something, they...
All personnel are highly knowledgeable all aspects of the JM, and if do not know something, they will find out.
Pros
They have best customer service personnel. We utilized their services on multiple occasions, and they have consistently gone above and beyond to resolve any issues or concerns we have had.
Cons
We have no concerns regarding JM; they are exceptional
Response from Double A Solutions
Thank you for your feedback, Kathy! We enjoy working with you!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Failed System
Reviewed on 2024/09/26
Pretty awful. While some of the team responsive we had 3 different manages deal with our account in...
Pretty awful. While some of the team responsive we had 3 different manages deal with our account in one year.
Pros
No pros at all. The system was awful and frustrating to use.
Cons
The system didn’t work well and we were given excuses all the time. The inspection portal never worked properly and the integration was terrible. I do not recommend spending money on this service.
Response from Double A Solutions
Hi Jonathan,
Thank you for your feedback, we'd like to further understand your experience. Contact our support team by emailing us at [email protected].
Thank you!
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall Positive
Reviewed on 2024/05/31
Pros
I like the ability to track multiple crews, locations, tasks across multiple locations all on one dashboard.
Cons
The entire supply portion is garbage. It creates multiple request for the same vendor despite being in the same request. It is not user friendly and does not flow well. Inventory mapping is tedious and time consuming. The onboarding was not as sold. I paid a lot for onboarding that turned out to be more coaching than doing.
Reasons for Choosing Janitorial Manager
Reconciliation and inventory tracking was useless in InFlowSwitched From
inFlow InventoryResponse from Double A Solutions
Thank you for the review, John! We appreciate hearing your feedback.
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great additional to our company!
Reviewed on 2021/03/04
The timekeeping feature within JM has quickly become the most valuable tool for our company. It...
The timekeeping feature within JM has quickly become the most valuable tool for our company. It makes our payroll process a lot quicker, more efficient and with much fewer errors. The dedication of the JM team and especially our Account Manager, [SENSITIVE CONTENT HIDDEN], has no doubt made the rollout of JM to our employees a complete success. We are now starting to use other features within the program, like Inspections, and are confident this will continue to improve our company overall, by streamlining our managers' inspections & reporting.
Pros
JM has been a great addition to our company! We started out using JM for the timekeeping feature. This aspect was fairly easy to set up and is extremely easy for our employees to use. The customer support team is great and the constant updates and emails with tips, links and other troubleshooting info is invaluable. This also shows us that JM is constantly improving its technology, which makes it even more appealing. There are many other features within JM that we have yet to implement, but we know each feature will only help our company grow and become more organized.
Cons
I am not a tech savvy person, so some of the processes to set up different tools within the program can be a challenge. I imagine it is much easier for people who are more advanced with technology than myself. Having said that, our Account Manager, [SENSITIVE CONTENT HIDDEN], is an excellent teacher who shows patience with us during any training sessions we have. She is filled with tons of information about JM and is always available when I need her assistance, so it makes JM a lot less challenging.
Reasons for Switching to Janitorial Manager
We chose JM because it is specifically designed for Janitorial Services and companies within the cleaning industry.Response from Double A Solutions
Thank you for the review, Amy! We appreciate hearing your feedback on our software and how it is helping your cleaning company!
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
JM - Review (ACC)
Reviewed on 2024/09/03
Overall, we like JM and find it to be a member of the team. It needs some updates to make it the...
Overall, we like JM and find it to be a member of the team. It needs some updates to make it the powerhouse it can be.
Pros
Employee onboarding
QR codes
All-in-one
Cons
The bidding software
Program is not user friendly, needs a cleaner "non-programmer" UI
Response from Double A Solutions
Thank you for your review, Tyler! We're happy to hear that you like JM overall and our customer support.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Good Software
Reviewed on 2021/02/08
I changed to Janitorial Manager because I was looking for software that allowed my workers to clock...
I changed to Janitorial Manager because I was looking for software that allowed my workers to clock in and out and keep track of supplies without using many different software. This one suite has it all. My employees can request supplies, clock in/out, take pictures, and ask questions all from the same place. I can do evaluations, look at how much money in profit I am bringing in, AND reconcile reports all from one suite. This thing does it all, and I am seriously wondering how I got along without it. The price is cost-effective, and it doesn't break the bank. They have dedicated people who answer all questions and fix all issues, no matter how big or small. I seriously LOVE this software, and I am totally recommending it to all my colleagues in the cleaning industry.
Pros
This software is super easy to use. At first, it may seem a bit overwhelming, but there are people in their customer service who are dedicated to helping. They answer all questions you have, no matter how big or how small. The software is fully customizable; you can get however granular you want to. The software is super accurate, and the more info you put into there, the better it is!
I would totally recommend this software to all my cleaning company owners because it is beneficial.
Cons
I would like to see the supply and inventories added into the software and profit and loss pages on the dashboard versus separate reports and separate entities.
Response from Double A Solutions
Thank you for your review, Rashaii! We really appreciate it.
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Quality product
Reviewed on 2019/08/23
This is the best overall software for janitorial service providers. The best thing about JM is the...
This is the best overall software for janitorial service providers. The best thing about JM is the fact that they listen to user feedback and act on it. This is important from a user point of view because with each update or release as they call it, the software gets better and better.
Pros
I like how all customer and employee info is kept in one place and we can log all customer communication as well as all things related to employees like, reviews, pay increases, attendance, etc.
Cons
I like the flow of the software the least. what I mean by that is there are multiple apps to accomplish different things and the customer portal and the app aren't linked.
Response from Double A Solutions
Thanks for the review, Dave! We appreciate hearing feedback from our users.
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
JM for Contract Cleaning
Reviewed on 2024/07/07
The customer support from our account manager is excellent. Response is quick and resolution of...
The customer support from our account manager is excellent. Response is quick and resolution of issues is always prompt
Pros
The ability to keep all timecard data in a central point
Cons
As it is a live system, it can be slow at times in updating schedules, amending timecards.
Response from Double A Solutions
Thank you for your review, Karen!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great Concept But Needs Work
Reviewed on 2020/09/25
When I first got in contact with a customer rep I was so excited by the features available, but...
When I first got in contact with a customer rep I was so excited by the features available, but once we rolled it out to our employees and started to use it we had a lot of issues. At first customer service and our rep was amazing, but once we started to have multiple issues the customer service began to decline, where we don't hear back from them for 2-3 days. Overall I think with a little tweaking and user friendly updates the app would be great, but as of now our company is looking for other alternatives to help us manage in a more efficient way unless we can get what we need to run our business.
Pros
- great concept
- has exactly what you need for a facilities business
- customer portal
- employee tracking
- group messaging
- overall great concept and IDEA
Cons
- needs a lot of user testing to get to the level of functionality needed
- some of the settings are off and can't be used because you can pick and chose the level of access only employee & manager
- managers can see all locations not just their location
- app freezes and the updates aren't automatic needs to be deleted and downloaded again
- trouble clocking in
- setting can be a little confusing
- web browser is slow
- customer portal isn't available on app only messaging
- employee messaging is off
Response from Double A Solutions
Thanks for your honest review, Andrea. We constantly are not only adding additional functionality to the system but also updating/improving the system to be more user friendly and fast. This feedback is valuable and motivating for the team to help serve our customers better!
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
JM Connect Review
Reviewed on 2022/10/05
Pros
I like the features such as mobile access, time keeping, QA inspections. Very easy to use, best switch I could’ve made!
Cons
Some glitches occur, if those get worked out, this software would be even better!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this
Reviewed on 2022/02/02
I absolutely love this software. And the customer service reps are wonderful.
I absolutely love this software. And the customer service reps are wonderful.
Pros
There is NO QUESTION that customer service can not answer.
Cons
It does have gliches that need work for employees clocking in and out.
Response from Double A Solutions
Thank you for your review, Shannon! I know the team appreciates the feedback.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software, great servicd
Reviewed on 2020/10/14
I really can't praise them enough. [SENSITIVE CONTENT HIDDEN] and the rest of the JM team have been...
I really can't praise them enough. [SENSITIVE CONTENT HIDDEN] and the rest of the JM team have been fabulous to work with. Every time I have a question they are quick to respond and always have the right answers.
Pros
The software has many features to help your business become more efficient and professional.
Cons
The learning curve can be a bit challenging but the trainers are very helpful and make a 110% effort to assist you thru the process
Response from Double A Solutions
Thanks for the review, Mike. The team appreciates hearing how JM has helped your business be more efficient and professional!
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best!!!!
Reviewed on 2019/04/03
I love working with Janitorial Manager!!
I love the fact that, they work hard to make this site...
I love working with Janitorial Manager!!
I love the fact that, they work hard to make this site run effectively!!
Constantly striving for ways of improving!!
Pros
I like the fact that, I can enter in the Supply Order Forms , and all my information sections are covered.
who's making the delivery- what's supplies will be delivered to the site- where the supplies will be delivered to.
Also Work Orders- makes it so easy to keep records of all work performed.
This is a very excellent way of keeping records for any task!!!
Cons
I cant say. Everything that I need the site to do, it does!!
Response from Double A Solutions
Thanks for your review Charlotte! We love that you are enjoying JM.
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Experience with Janitorial Manager
Reviewed on 2021/01/28
[SENSITIVE CONTENT HIDDEN] has been a wonderful help getting the program implemented. She is open...
[SENSITIVE CONTENT HIDDEN] has been a wonderful help getting the program implemented. She is open to ideas and has been able to make changes in areas with the IT department on reports and functions. We are currently working on some additional functions which I know [SENSITIVE CONTENT HIDDEN] will get completed not just for us but also for other service companies.
Pros
For payroll purposes mainly. As we continue to move forward the program is one program for all in the service industry
Cons
We need to focus on the payroll - for sub Contracting - where we complete 1 entry for the payroll period.
Response from Double A Solutions
Thanks for the review, Roberto! We appreciate hearing great feedback about our team and product.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy To Implement and Use
Reviewed on 2021/02/10
Pros
The ease of use has been particularly beneficial. Our employees have been able to download the app and begin use on the first day.
Cons
We would like to see a more user-friendly bid / proposal generator. We hoped that we could use JM from start to finish with our clients, but have had to stay with Clean Guru for creating the bids and proposals that we present to customers.
Response from Double A Solutions
Thanks for the feedback, Joel. Our development team is constantly working to make our applications better. We will relay that message to the team.
- Industry: Import & Export
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easier and Faster
Reviewed on 2019/12/05
Easier for the employees to reach the goal to get the place clean.
Easier for the employees to reach the goal to get the place clean.
Pros
It helps get the employees the schedule to clean which area in the building that they need to clean for the day.
Cons
None and also it’s difficult to get the supervisor to ask the employees to choose what place to clean for the day.
Response from Double A Solutions
Thanks for the review Daniel!
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Updated app is everything we needed and then some!
Reviewed on 2020/09/28
Janitorial Manager's customer service is the best around! It's truly why we held on during the beta...
Janitorial Manager's customer service is the best around! It's truly why we held on during the beta phase and different upgrades and I'm so glad we did as all the bugs have been resolved and this app is everything we have wanted and needed as a janitorial tool.
Pros
I love that it captured everything we had been doing on an excel template in a fast, user friendly app allowing us to maximize productivity and track efficacy. Allows for multiple users and customers to be added thereby growing with our business.
Cons
The web version requires a little more time and attention and not as user friendly as the app. When you email the reports, the photos do not align with the comments as it does on the app.
Response from Double A Solutions
Thanks for the review, Brittney! We really enjoy hearing how JM is helping you grow your business.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
VERY PLEASED
Reviewed on 2019/04/11
Pleased
Pleased
Pros
My Janitorial rep. [SENSITIVE CONTENT HIDDEN] she's the best.
Cons
Some aspects of the navigation are timely.
Response from Double A Solutions
Thank you for your review Karl! We appreciate you taking the time to give us your feedback. Look forward to continuing to serve you as a client of Janitorial Manager!
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Office Pride
Reviewed on 2019/04/22
Great benefits. Easy to use and usefulness
Great benefits. Easy to use and usefulness
Pros
Great use of time with all of our staff. Communication is great
Cons
A little slow in developing. But have are working out all kinks.
Response from Double A Solutions
Thanks for your review Mark! We appreciate hearing your feedback.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great management service and customer support!!!
Reviewed on 2020/01/29
Accommodating and great customer support!!! Both of the reps that I worked with were very profession...
Accommodating and great customer support!!! Both of the reps that I worked with were very professional and knowledgeable! They went out of their way to help when needed, even after hours! Above and beyond customer support!!!
Pros
The geo-tracking and clocking options are great! The payroll reports are very easy to pull and save.
Cons
Sometimes glichy and or difficult to maneuver.
Response from Double A Solutions
Thanks for the review Nicky! We really appreciate hearing your feedback.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Management for tomorrow.
Reviewed on 2019/11/12
Good
Good
Pros
The ability to conduct consistent oversight. It's ability to quantify performance
Cons
Lack of flexibility. And the inability to use a previous inspection result as a basis for a follow up.
Response from Double A Solutions
Thank you for the review, Richard! We really appreciate hearing the feedback and look forward to continuing to serve you!
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service!
Reviewed on 2022/01/11
Pros
[SENSITIVE CONTENT] is awesome! She is so helpful in so many ways!
Cons
Sometimes when we get a new feature, it turns off other features.
Response from Double A Solutions
Thanks for your review, Carolyn! We appreciate the feedback.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NSA Cleaning Services LLC
Reviewed on 2021/05/17
It has been a really good experience
It has been a really good experience
Pros
It is easy to train my employees to utilize the software.
Cons
Nothing at all
Response from Double A Solutions
Thank you for the review, Nakia! We appreciate hearing your feedback.