HENO Reviews

- ability to customize intake paperwork and evaluation templates
- multiple data points, which makes for robust reporting
- ability to setup fee schedules for clearer look at billing and AR
- built in fully functional fax
- group email and text

- the billing service; they were nice, but I still ended up having to do a lot myself
- there were several glitches that were not acceptable with a healthcare platform; for example, a few different therapists inadvertently sending the report of one patient to another due to a glitch with their email service
- customer service tried to do the right thing, but they were sometimes hard to get ahold of or required me to

It is all in one and multiple clinics can use it and home office has access to everything. We use it from patient initial contact, to scheduling, to therapy notes and billing, to superbills. Very easy to use.

All of our forms are costume and we still have to have a transcriptions fill in some of our customizable initial evaluation because the info doesn't transfer into the customized template.

I love the way the software is set up. It takes time to learn the system but it is very comprehensive. The onboarding is excellent. The support is there. They guide you through the learning process . I went live with this software on June 1st. I thought it might take several months before I strarted seeing the money coming into my account. I started getting money in my account within the first month and was full speed by the second month. Our biller is excellent and always answers our questions within a few minutes to a day. I can sleep at night knowing I have better control over all aspects of my private practice.

The first few weeks are a learning curve and initially you feel like you are learning a new language because in a sense you are. But it was worth the investment. The onboarding team is very helpful.

I have many regrets in life and business but HENO is certainly not one of them. The comprehensive nature of this platform has streamlined our business and increased the efficiency of my team. It is built by and designed for therapists but continues to be customizable. Their experienced and friendly support team is eager to help.

HENO was the first platform recommended by our billing agency. Initially, I thought HENO was too expensive for our small nonprofit. I spent countless hours researching other platforms. I discovered that many of the less expensive platforms had numerous additional fees for necessary services or required additional services, such as the clearing house. The bundled services of HENO actually left the final price quite competitive.

automatic apt reminders, schedule, doc and billing all in one place

pulling information over from eval for progress reports is an issue, carry over of information can be Difficult to locate

Low price

Predatory

It's so much more efficient. We were wasting so much time with redundant work. I literally have gotten hours of my life back.

A little more clunky to get through training, with the training modules not in a clear order.

The reporting features have significantly elevated our operational efficiency and overall workflow. The customer support team deserves a mention too. Any time we've had questions or needed assistance, their responsiveness and willingness to help have been exceptional.

The payment posting process isn't as user friendly as some other systems we've used.

HENO's product is comprehensive in addressing all EMR areas of our practice; it was easy to set up, implement and train and it is a pleasure to use it on a daily basis from both clinical and administrative roles.It is a very smart system and a one-stop host for all billing/payment information.

There has been no disappointment with using HENO.

The ability to manage your practice with one software was a huge pro for us, which is why we decided at the time to switch from WebPT to HENO. In some aspects, such as behaving like a CRM, with the ability to set reminders, it did accomplish this task fairly well.

I worked with my biller for several weeks to try to work out the kinks in the billing software and clearinghouse, to no avail. Customer support was unavailable to work with us on this in a timely fashion, which ended up putting us in a significant cash-flow pinch.

Additionally, upon using and attempting to learn HENO, I was underwhelmed by the UI/UX. It was very clunky and much of the language was in engineering-type language, making it more difficult than it needed to be when setting filters, or even figuring out where to upload and store certain documents and documentation. I ended up spending more time documenting than WebPT.

I think the worst part about my experience was that we had only used the system for 2 months, were not satisfied with the product, and asked that the contract be voided, only to be met with "sorry you signed a contract." This was a two-year contract that we signed (in retrospect we absolutely should NOT have done this), and had already paid for the transfer of data from WebPT.

I did not ask for a refund, only to be let out of the contract, however they held fast, and will not budge. I hate writing reviews like these, however, I believe it to be unreasonable to hold someone in a contract for 2 years after only 2 months have passed. This is a horrible business practice and I hope that the owners consider changing this.

At this time I cannot recommend anyone use HENO, even if it's a good EMR, as the customer experience is severely lacking.

Ease of use - my staff have been able to learn Heno in the matter of minutes. Quickly schedule an appointment with 1 click and name search , check eligibility, collect copays, Auto Posting for electronic payments, instant messaging to contact staff in other locations, faxing, daily reporting to show the office productivity (cancel, no show %, amount collected cash/credit/check along with the full outcome how much money we made). This is the most adaptable software we have used where you can customize it to meet your needs and help streamline your staff process and save time to create a better patient experience.

I don't have any cons but I will say the software team is always implementing new/updating options to make it even easier to use and navigate and help streamline my practice.