NovoClinical Reviews

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28 Reviews

- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Excellent Potential
Reviewed on 2021/06/07
Pros
The availability to customize some things in Novoclinical while still having a "product standard" is what great about the program. Potential is very important in software usage, in my opinion.
Cons
I find lots of things that I'm not sure we are able to use within the software, or if they can be added and sometimes they're too simple (like a mass email) to not understand why they cannot do it.
Response from NovoMedici
Hi Daniel, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very easy to use & customizable
Reviewed on 2023/06/06
User friendly software.
User friendly software.
Pros
Ease of implementation. Rapid customer service response to trouble shoot any problems we encounter. Ability to customize the software.
Cons
Sending to billing has multiple steps & sometimes the codes do not always translate to billing unless you check each & everyone of them.
Response from NovoMedici
Hi Dr Wee, Thank you for your time ! Please contact your account manager if certains code are not transfering from Note, they are just configurations.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Novoclinical
Reviewed on 2019/05/03
Overall good software for the cost, it seems to be in the early stages of production software. Has...
Overall good software for the cost, it seems to be in the early stages of production software. Has every feature you can think of, just some are harder to use or find.
Pros
Low-cost, friendly service/support, a lot of functionality.
Cons
Some errors/issues, not super-easy to use.
Response from NovoMedici
Hi Trey, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for every practice from new clinics to large practices.
Reviewed on 2021/11/25
The customer service is incredible. They are very responsive to every request and have incredible...
The customer service is incredible. They are very responsive to every request and have incredible attention to detail.
Pros
The overall workflow is wonderful. It's incredibly easy and intuitive to use, but it's the customer service that really makes Novo stand out.
Cons
Not really. They are so responsive to suggestions that everything I have wanted changed has already been addressed.
Reasons for Choosing NovoClinical
Athena was too bulky and it was difficult to make changesSwitched From
athenaOneReasons for Switching to NovoClinical
Cost, professionalism and responsiveness- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GREAT CUSTOMER SUPPORT AND CUSTOMER SATISFACTION DRIVEN
Reviewed on 2021/06/01
OUR EXPERIENCE WITH NOVO CLINICAL HAS BEEN GREAT, LOVE TO HAVE THE PERSONALIZED AND DEDICATED...
OUR EXPERIENCE WITH NOVO CLINICAL HAS BEEN GREAT, LOVE TO HAVE THE PERSONALIZED AND DEDICATED SUPPORT FROM [SENSITIVE CONTENT HIDDEN], HE IS GREAT, VERY HELFUL AND ALWAYS AVAILABLE TO HELP US.
Pros
EASY TO USE AND WE CAN PERSONALIZE IT TO FIT OUR NEEDS
Cons
CAN BE TRIMMED LINED A BIT MORE AND FASTER LESS NEED TO REFRESH WOULD BE GREAT
Response from NovoMedici
Hi Marela, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Experience
Reviewed on 2024/08/09
Positive and easy to work with. Quick responses.
Positive and easy to work with. Quick responses.
Pros
We have been looking for a new EMR for some time. When we saw Novo and there willing to work with our unique needs, we decided to go with them. One of the main reason why we left our old EMR is due to their lack of communication. The communication that we have with Abhrodip Paul exceeded our expectations. Between long and countless meetings and detailed emails, his dedication to making this work really helped us get started with the program.
Cons
The aesthetics can be fixed up a little. We were told that they plan on working on that for 2025.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Is great
Reviewed on 2023/06/07
Pros
Ease of training, ease of scheduling and documenting
Cons
How we cannot reset our own passwords as thats a little time consuming to wait for someone else to reset them
Response from NovoMedici
Hi Cheryl, Thank you ! Please go to User Manage and make sure your email address field or communication email address field has your email address. Email is required for password change by user.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Emr usage cutomized to fit your practice needs
Reviewed on 2023/06/05
My overall experiance has been great.
My overall experiance has been great.
Pros
The ease of use everything is right in your face no hunting and going to several different pages to complete a task.
Cons
I think the billimg portion could use some upgrades.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NoVo Clinical Review
Reviewed on 2023/06/05
Excellent customer service
Excellent customer service
Pros
The fact we could roll our old data base into the new system
Cons
Layout is designed for a much larger clinic, but we have adjusted
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use. Great features. Understands the medical practice flow. Staff and doctors love...
Reviewed on 2018/05/04
Pros
The ease of use... I like the flow and how easy it is to navigate. I like the automation and how the entire system is connected
Cons
Nothing so far. I find more features every day. I wish that I had found this system before. I share my experiences with other practices.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dependable and Inexpensive
Reviewed on 2023/06/05
We use Novoclinical daily and it has helped us grow our online telemedicine business.
We use Novoclinical daily and it has helped us grow our online telemedicine business.
Pros
Quick support, it costs less than competition, many options/features, continually improving
Cons
Would be nice to have more documentation/training
Alternatives Considered
athenaOneResponse from NovoMedici
Thank you Brady ! We have just added a lot of training video contents under Help Videos. Please go over them or contact your account manager for any questions.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
NovoClinical works for me.
Reviewed on 2023/06/06
Pros
Ease of use is what I love the most when using this.
Cons
Transition between the nurse and doctor area can be more streamlined
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Features & Technical Support
Reviewed on 2021/12/20
The technical support team is very reliable. Unlike with other companies, it's refreshing that...
The technical support team is very reliable. Unlike with other companies, it's refreshing that someone picks up when you call and addresses your issue right away. It may be because it's a small company, nevertheless their customer service and support are very much appreciated.
Pros
This software has many great features such as E-prescribing, built-in e-fax, Appointment reminders, Alerts notifications, Tasks, etc... We use the task feature a lot. Gone are those days no one in the office knew what he/she was supposed to do. With this feature, anyone can create and assign a task, and we follow the assignment until it is completed.
Cons
Currently, Novoclinical does not have a feature that efficiently captures payment refunds. Also, The Revenue Cycle Management associated with this software can be improved to be more effective.
Response from NovoMedici
Thank you ! We are continuously improving. With the next couple of releases we have some update and feature plans for Revenue Cycle Management. Support team will contact you when they are available.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Product Review November 2021
Reviewed on 2021/11/24
I've use many type of software in the medical industry, I would like it to link to others more...
I've use many type of software in the medical industry, I would like it to link to others more easily
Pros
I like it's friendly use. Once a feature is used, it's easy to navigate
Cons
Some of the features needed require building, but accomplished almost over night and in use quickly
- Industry: Medical Practice
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Fast Functional EMR with supportive staff
Reviewed on 2022/11/22
Good and bad
Good and bad
Pros
Patients self scheduling Ease of e-prescription functionAffordable telehealth featureFast internet speed
Cons
Laboratory integration is difficult without physical locationSelf scheduling feature is not functional at least from my ecperiencePatient billing system is offered by 3rd party with hefty feeCreating Macro is not user friendlyReferral to specialist is not user friendlyCreating soap note is not efficient as other EMRs on the market
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wish there were 5 more stars they are amazing
Reviewed on 2019/02/22
The software is very easy to navigate. Very user friendly. A lot easier to find things than other...
The software is very easy to navigate. Very user friendly. A lot easier to find things than other software I tried. Kareo is one I tried before this and I found this to be 10 fold better and easier to use. The customer service is impeccable. The team makes you feel like family. You don’t get brushed to the side and put on long holds like other companies. They really care about the success of your business and minimizing work for your practice. If you want it catered to fit your company and there’s a way they will find it and do it. They are fast, efficient, and make quality work. The team is patient and kind and help you learn catering to your own pace. They take the stress of everyday charting and make it fun and enjoyable. I am strongly excited about my journey with NovoMedici and the future looks very bright for the both of us.
Pros
The software is very easy to use and quick. It is much more user friendly than other software I have tried. I bought Kareo one day before I met these guys and switched after the first conversation with them. It was the best decision I could have ever made. The toolbars are easy to see and much more direct and easy to find what you are looking for than other software. The integration of other software you may need into their software really helps a lot. The speaking into chart is very easy to use and doesn’t get confusing like many other speaking software. It is easy to learn how to use and the personalized service you get makes all the difference.
Cons
The only negative thing is I wish I found them 2 years ago!!!!
Response from NovoMedici
Hi Kindra, Thank you for your review.
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Novo Review
Reviewed on 2021/06/02
Mobile practice working with a diverse group of offices as our clientele. This software helped us...
Mobile practice working with a diverse group of offices as our clientele. This software helped us get and stay organized. Although we don't use many of the features currently available, but what we do use is very beneficial to our daily operations.
Pros
Support, record tracking, scheduling, demographic data, calendar , web based so can use anywhere by anyone
Cons
web based so speed can be an issue at times, updates not always communicated
Response from NovoMedici
Hi Angie, Thank you for your review. We have started the email to our customers for any major updates or features developed. Thank you! Please contact your account manager for any questions.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thanks Goodness!
Reviewed on 2022/11/04
I love it! I was using another EHR/Billing company and they were terrible with the billing aspect...
I love it! I was using another EHR/Billing company and they were terrible with the billing aspect where claims were rejected and not handled properly. I have seen improvements in claim reimbursements along with getting notes done is so much easier. I wish I had found them sooner!
Pros
I love how up your day the system is with compliance and user friendly. The team is accessible at anytime of the day, they work fast, templates are easy to make. Best billing is done efficiently with best return on claims!!!
Cons
The team works with you to fix any issues, therefor there are no cons.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Novo review
Reviewed on 2020/10/30
Overall, this electronic medical system has helped streamline our administrative price, organize...
Overall, this electronic medical system has helped streamline our administrative price, organize our medical histories, and help staff keep track of patients and procedure dates!
Pros
The ability to customize it for what we do and it’s help with administrative organization. It’s helpful customer care staff. [SENSITIVE CONTENT HIDDEN] is insightful, can always help, and is timely!
Cons
It glitches out and does not save things at times
Response from NovoMedici
Hi Alysse, Thank you for your review. Please contact your account manager for any issues or questions. Any issues will be taken care of on priority.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy system to work with
Reviewed on 2018/11/19
Pros
I think this system is very user friendly and easy to navigate through. I like how I can get faxes into the system and map them directly to the patient's chart. Lab and radiology order and results are very easy to send and receive. If there is an issue with the system custom service is always ready to help.
Cons
There is nothing that I dislike about this system.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
excellent sofware
Reviewed on 2018/11/20
Pros
It is easy to use. The phone system is awesome it automatically pulls up the patient that is on the phone. All the demographic information is all on the same page. The patient portal is great patients can send a message to us from there. Tech support is always available when needed.
Cons
nothing I can think of, so far everything has been great and easy to use.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product
Reviewed on 2020/06/01
Awesome
Awesome
Pros
Easy to use. Make my job easy. It fix the needs of my practice
Cons
Billing could be easier. But the company is willing to help
Alternatives Considered
eClinicalWorksReasons for Choosing NovoClinical
Product and service inflexibleSwitched From
CareCloudReasons for Switching to NovoClinical
Needs of the practiceResponse from NovoMedici
Hi Shanda, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use
Reviewed on 2018/08/15
Excellent Customer Service!
Excellent Customer Service!
Pros
I like the level of automation in this software- frees up my time to do other things!
Cons
None really- anytime I have a feature I'd like or a problem they add it, fix it, or create it very quickly!
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Psychiatric EHR
Reviewed on 2019/10/11
Friendly User. Tech support is readily available.
Friendly User. Tech support is readily available.
Pros
The EHR company customized my psychiatric evaluation and Progress notes.
Cons
Awaiting for my Narcotic EHR prescribing capabilities
- Industry: Executive Office
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It's worked like a dream!
Reviewed on 2021/05/03
Novo clinical is usually pretty straight forward and allows you to do a lot with your patient...
Novo clinical is usually pretty straight forward and allows you to do a lot with your patient information other than just having it saved in the system. I like that you can attach documents and mark on the forms, fax, and print them. Novoclinical allows you to have electronic communication with other admin and pharmacies as well.
Pros
It is working fine with multiple administrators working on the software simultaneously.
Cons
I believe it would be easier to search by different criteria to find patients in the system. It might be possible but it is not a very visible option.