KBPublisher Reviews

First-Class Knowledgebase: just add water

Reviewed on 2015/06/29

Seven years ago, a small group of legal services organizations had been stuffing PDF files of training materials and government directives into a single HTML file on one of our websites. This was the best we could do back then to share our wealth of information on public health insurance programs with the public. We knew that we could do better, and decided to build our own website, as a joint venture between these four groups.

We had no funding to do this, and were all stretched extremely thin by our existing obligations to represent low-income clients. Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs.

For a tiny fraction of what we would have spent to get a custom website, we got a fully-formed knowledgebase system that JUST WORKED. Installation was as easy as one could hope for (we had our website admin on hand to deal with PHP and SQL issues). Administration on the back-end is a breeze.

The latest version provides dirt-simple method for adding custom HTML (including Google Analytics tracker) and images. Very configurable. We have disabled many features that we don't need but which I think most people would find very helpful (comments, rating, subscriptions). I love the auto-RSS, workflows, automation, and built-in reports.

The customer support is amazing. Evgeny personally responds to my requests, and is always courteous and helpful.

My favorite thing is how our content authors can figure out the interface without constant hand-holding from admin (me). It has become an organic system that is mostly self-pruning, and is now relied upon by 15,000 users per month.

Best KB Hands Down

Reviewed on 2017/03/15

What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a long lasting relationship.

More than a Wiki

Reviewed on 2015/06/30

KBPublisher is a great product. We use it since many years. It is fast, easy to explain and it reduces requests from customers on FAQs.

Decent product, limited in team capability; malicious support

Reviewed on 2019/02/17

Support was sarcastic and unprofessional, and not willing to provide phone access to clarify my issue which they clearly didn't understand. I repeated the initial issue several times throughout the course of our three-day correspondence. He just didn't get it.

Great software package. Easy to use for administrator and users.

Reviewed on 2015/05/04

We use this software to share technical knowlegde inside our Service and Support department. Right now also our Sales department is happy to use this simply shared information wich is always available for them.
We already used this software in a earlier V2 release . Now we did a new installation in the latest V5 release and made an import from our old dbase to the new one. All with automatic dbase conversions and imports without any problems. This newest version gives us a lot of great new features to work with.

I have to use this but i rather find something better

Reviewed on 2017/03/21

The product is quite a difficult challenge to use as articles will not upload to a usable format and only copy paste has any partial functionality. Copy paste only allows half your content to add and often portions are reformatted or missing all photos. I have used many other engines which allow user friendly uploads of documents this is not one of those. I had to redo one article 5x before it would format. It will even time out on my use and then i loose everything i posted. OR- I get the whole article looking perfect pick save and it just disappears, no body only title visible and a small "pixel" in place of my article. Overall, very very painful process to use. Anyone know of a good Knowledge base that is easy to use and has a good search engine?

Ready solution for user self-support and intranet.

Reviewed on 2010/01/20

Helped us very much.

Works well, significant problem is pdf export.

Reviewed on 2015/06/30

We have generally satisfied with KBPublisher. Admin UX is not so great but we can live with that. The problem we are experiencing is exporting to pdf - we have bought Export plugin to have better pdf export but now it is broken with UTF-8. We might swith to another product if there is no solution to pdf export (preferably customizable) with UTF-8 support.

Excellent service from support

Reviewed on 2015/10/22

The support guys are active and helpful, they even look over my site and suggest fixes proactively.

The software is easy to use if you have working knowledge of running a server.

It does what we need quickly and efficiently.

Excellent product.

Reviewed on 2016/01/03

Easy to use. Very versatile. Can be used for a wide range of applications. I have used it for an educational knowledgebase. Uploading resources and video links proved very useful.

Helpful System

Reviewed on 2015/04/30

Easy to manage, flexible with great admin features and very responsive support. Great KB system for the price!

Top tools

Reviewed on 2015/07/01

KBP assists in the systematic process of knowledge management, helping us to develop and maintain our knowledge base.

I'm using Knowledge Base from KBPublisher for more than 5 years

Reviewed on 2015/06/29

Omnisens (www.omnisens.com) started to use Knowledge Base more than 5 years ago as a "private" internet site to support our agent, distributors, as well as our Service partners.

Knowledge Base is inexpensive, easy to setup and can scale from one-man corporate to large enterprise.

As of today, Omnisens is still using Knowledge Base as it is a powerful business tool.

Great Knowledge Base

Reviewed on 2017/03/21

Your tool fills a very narrow niche, which is hard to do. Thank you for your commitment to excellence.

Easiest KB to use

Reviewed on 2015/05/05

We researched various KB software options and found KBPublisher fit our needs perfectly. The few times we needed assistance they were very responsive.