Anedot Reviews

Firstly, the leadership and customer support team are top notch. They are a phone call or a text away whenever you run into an urgent issue. They have been willing to make adjustments on their end to get the product to do what we needed it to. They take feature suggestions seriously and are continually rolling out new, useful updates. Their backend is extremely well-designed and intuitive and packed with features if you dig deeper. The forms are extremely low-friction for users, presenting the fields prominently and beautifully. Tools to manage gift multipliers, recurring gifts and abandoned shopping carts are well-designed.

Anedot is not a full CRM solution. Larger orgs will want to use a CRM to manage their file. However for smaller churches and non-profits, I believe Anedot and something like Mailchimp would be all you need to run your online fundraising & generate necessary reports on progress. Exporting reports from Anedot is very straightforward - again, the reports are generated on a per-transaction basis - I haven't found a way to export activity (donation history) for a specific user. However for a smaller org that's not a real problem - You can export the transaction history and then play with the CSV in Excel to get more specific answers.

This isn't really a con. Few (reasonably priced) donation platforms offer a solid built-in CRM. You're not signing up with Anedot for a CRM - you're signing up with them because they have great forms that convert well, action pages (think petitions), competitive processing fees & absolutely stellar support.

It manages and exports into easy to use excel spreadsheets.

Many of the basics of user experience are completely difunctional. Onboarding was tiresome and manual, with many delays that could have been avoided if there was any information communicated explaining what information was needed. But you deliver a piece of information - they get back to you 3 days to a week later, and let you know yet another piece of information is needed - which, if we had known about, would have been provided at the beginning of it. Customer service takes 24 hours. They charge too much for a lack of service.

Anedot is perfect for low-dollar fundraising campaigns. It makes email marketing so much easier! It's effortless to set up and brings great results.

Transaction fees are a bit high but that's to be expected.

Easy to use and the professionalism of every single person I have talked with. Always ready to help and solve problem.

I like everything, so far I have nothing to complain.

I love the clean look and design for campaign fundraisers.

I would like to have a QR code generator built in to the app.

I really like how intuitive the online dashboard is. It allows even an inexperienced user to perform advanced functions, see donor information, and more. I also like how responsive the support team is - they had me up and running the very next day, literally within hours.

I don't like that there aren't many customization features, particularly when it comes to sharing the donation page onto your own website. They try to force you to use the Anedot website to take donations, which I don't like as it takes away from the customization options that should be available.

Flexibility - you can make a lot of donor forms.

Documentation is just plain wrong much of the time. The UI can be unbearable. And customer service doesn't know how to do anything except cut and paste the faulty documentation. A miserable experience all around, and you pay extra for it!

I love the customizable donate pages and the data collection tools.

I like least the lack of integrations with email marketing opportunities - an integration with mailchimp or another email sender would be a huge asset for campaigns.

This program makes it very easy to report donations. If there were a way to insert spending into the application, then campaigns would be saved so much time with one large report rather than having to consolidate.

I do not like the mobile version of this application. It is not user-friendly and there are not many options.

The flexiblity and integration with other software tools. It works great with Facebook Pages or just in sharing the link.

The only downside is the bank’s timeframe for processing the deposits and that is not something Anedot can control.

Anedot's campaigns are customizable without being too confusing. They look great and are easy to manage! Plus I love the integration with Mailchimp!

I'm excited Anedot has begun implementing action pages and looking forward to the events features down the road as well as web store abilities.

Great customer service, easy to set up and add admins and users. You can control multiple accounts from one login. Makes it easy since you only have to set up one user account and then Anedot knows you have worked with them before when you set up another client.

Can't think of any cons, there are a lot of competitors that advertise more than Anedot, I would say finding them was the difficult part. I looked at other donation sites and found all the companies providing this service then compared their costs. I was pleased to find Anedot also had great service.

The set up of campaigns is easy to figure out. I love how you can design each differently. But from the bookkeeping side- the reporting capability is fantastic.

Forgive me if its a feature I don't know but if it could integrate with QuickBooks then my work life would be complete!

Anedot is a great tool for raising money. We use it for most of our non-profit work and small political campaigns. They have everything you need and they make reporting a breeze.

The setup process can take a few days to make sure that you are not a scammer or running a fraud.

Anedot is super simple to customize and set up different campaigns. They offer a nonprofit rate and the option for the donor to cover the fees which is a huge win in the nonprofit world!

Only negative is that it is another login that donors have to know if they'd like to change/update their reoccurring donations.

Anedot’s ease of use has allowed me to spend less time dialing for dollars and more time getting all my other work in order! I was amazed after my first day using the app and realizing I’d garnered nearly in small donations just through text messages and a post on social media! Anedot allows you to save phone time for the heavy lifting and gives your core donor group the ease of one-click contributions. Total game changer!

I’m really excited that PayPal has been added on, the next step and hopefully this happens immediately Anedot adds on squarecash capabilities. My only real challenge with the software so far is not the software itself, but getting the same message from donors again and again “Can I cashapp you?”

Outstanding customer service. Easy to use and customize. Easy for donors to use.

A very few features require company assistance to setup, but fewer all the time.