Power Diary

4.6 (192)
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Practice management software for health professionals

Overall rating

4.6 /5
(192)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.6/5

96%
recommended this app
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192 Reviews

Kellie
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent appointment tracking system

Reviewed on 2019/05/28

No comparison between our old paper diary system and Power Diary! The ability to access from...

No comparison between our old paper diary system and Power Diary! The ability to access from anywhere, see details of diary entries for multiple practitioners, and instant notification of updates to appointments are invaluable.

Pros

Power Diary is extremely easy to use, allowing for easy client scheduling and reminder contact via sms. Simple, intuitive interface that has many powerful features and can keep track of a wealth of information. Love the fact that I can check for changes to my schedule from my laptop, phone, and iPad. Invoicing and payment records are easily accessible and there are a number of useful summary reports that can be run. An invaluable tool for our clinic.

Cons

No real cons of note! Only issues have been when internet has been down or very rare issues from Power Diary's end of things, technically speaking.

Rebecca
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 2023/03/13

It’s been excellent.

It’s been excellent.

Pros

I love the scheduling, records section, customisable forms, invoicing, simplicity of Medicare, client portal, everything.

Cons

I really need electronic prescribing to be incorporated.

Alternatives Considered

Cliniko

Reasons for Switching to Power Diary

It was more seamless with Medicare, the support was far superior.

Response from Power Diary

Thank you so much for the great review and your feedback. We appreciate it!

Please submit your request for an electronic prescribing feature via this feedback form. There are a couple of questions that will help us to understand what you're looking for: https://powerdiary.typeform.com/to/LByeS1R1

Thanks again! -Heather

Jeff
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Works ok - until it doesn't work - usually after an "improvement"

Reviewed on 2023/08/23

Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter...

Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality.

Pros

Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function

Cons

Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither

Christina
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thanks

Reviewed on 2023/11/21

Good, easy to use and digitised office.

Good, easy to use and digitised office.

Pros

User friendly, can use process forms and mass email direct to client base.

Cons

Remembering where the forms are stored.

Response from Power Diary

Hi Christina, thank you for your review and for sharing your experience with Power Diary. We're pleased to hear that you find our platform user-friendly and value the ability to process forms and send mass emails directly to your client base. These features are designed to simplify and enhance the efficiency of communication with clients.

We understand that remembering where forms are stored can be a bit of a challenge. We'll consider how we can make navigation and accessibility of forms even more straightforward in future updates.

It's great to know that you appreciate the digitized office environment that Power Diary provides. Our aim is to continuously evolve our platform to meet the changing needs of our users. Thank you again for choosing Power Diary and for your positive feedback! - Irina

Sue
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fantastic product.

Reviewed on 2023/03/10

So easy to use and vital for clients to book online. Also Power diary support team are always on...

So easy to use and vital for clients to book online. Also Power diary support team are always on hand to help if needed.

Pros

Ease of use and appointment scheduling and easy for my clients to book online

Cons

No cons at the moment as I am still getting to grips with the product.

Response from Power Diary

Thank you so much for your review- we love to hear that our Customer Team has been helpful!

Thanks again
-Heather

Rachael
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Make your practice yours!

Reviewed on 2023/08/11

Pros

The confidential, secure billing, communication, portal, and private mode are immaculate. It is so easy to customize your needs and make the PD work for you and your practice effectively. It never has lag or downtime and they’re always working on improvements.

Cons

It may be harder for less tech savvy users to customize efficiently.

Alternatives Considered

SimplePractice

Reasons for Switching to Power Diary

The pricing, customer support, reviews, and dedication to accessibility!
Rhonda
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New Powerdiary user

Reviewed on 2019/08/01

Convenience of online access to Powerdiary for practitioners and online booking for patients is...

Convenience of online access to Powerdiary for practitioners and online booking for patients is huge for us.
Communication with the team is easy and quick responses are the rule. Great value.

Pros

Convenience, communication, ease of use (with a couple of qualifiers)

Cons

Clunky re-appointment system, online booking system could look more attractive to users/patients

Alternatives Considered

Cliniko

Reasons for Switching to Power Diary

Cost, simplicity quick communication with Help Team
Elizabeth
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Overall happy with power-diary

Reviewed on 2023/12/07

This platform has been beneficial for our business to use and made the service we offer more...

This platform has been beneficial for our business to use and made the service we offer more professional.

Pros

Customer service is good and has a fast response time, which is always appreciated.

Cons

The pricing is slightly high, and it would be nice to have this reduced for those of us who are loyal customers. We have, at times, been financially impacted when the system is down. The booking system has definitely made it easier for our clients to schedule. However, with ongoing improvements such as allowing direct debit and better appointment options, power-diary will become a better product and more versatile for various businesses. Overall happy.

Response from Power Diary

Hi Elizabeth, thank you for taking the time to share your experience with Power Diary. We're thrilled to hear that our customer service has met your expectations with its prompt responses – your satisfaction is our top priority!

We're honored that Power Diary is your choice despite the concerns about cost and current functionalities. Our team is actively working on expanding our features to meet your evolving needs more closely. In addition, to show appreciation to our loyal customers, we offer a Refer A Friend program where you can earn valuable rewards: https://www.powerdiary.com/au/refer-a-friend/ Thank you again for your continued support and trust in Power Diary. We're here to support your business's growth and look forward to being a part of your journey towards greater success. - Irina

Emma
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A premium product, but saves me way more than the monthly fee.

Reviewed on 2023/12/11

Pros

The billing and reconciliation features save me hours every month, and also help prevent errors in tracking payments. My setup is so much more professional, thanks to PD.

Cons

Some of the scheduling setup is a bit clunky, and could be updated to be more intuitive. Particularly annoying is the I have to correct the session end time even when I have selected a service which its e.g. 50 minutes.

Response from Power Diary

Hi Emma, thank you for taking the time to share your valuable feedback about Power Diary. We're thrilled to hear that our billing and reconciliation features have been a game-changer for you, saving you time and enhancing the professionalism of your setup. It's great to know that these tools are making a significant positive impact on your practice management.

We also appreciate your honesty regarding your experience with the scheduling setup. We understand that ease of use is crucial, and we're sorry to hear that certain aspects have been a bit clunky for you, especially regarding session end times. Please note that if you save the new appointment after you added a service, the service's duration will automatically define the session end time. Thank you again for your feedback and for choosing Power Diary. - Irina

Pieta
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Power Diary User

Reviewed on 2024/04/22

Pros

The ease of use, has improved productivity.

Cons

When applying a note or comment to an invoice, I do not like that the receiver can not view these. If we have sent an invoice multiple times (we record every time it is sent in this comment section), it would be beneficial if the receiver could see this as well.

Response from Power Diary

Hi Pieta,
Thank you for taking the time to share your thoughts with us. We're delighted to hear that Power Diary has enhanced your productivity through its ease of use! Regarding your feedback about the visibility of notes and comments on invoices, please let me advise that you can add them to the Item Line Description box, these notes will be visible on a generated invoice. I hope this helps, and if there's anything else we can assist you with or further improve your experience, please don't hesitate to reach out at [email protected].
Thanks again! - Irina

Amanda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

PowerDiary

Reviewed on 2019/08/20

It has definitely helped manage my client files and is a huge improvement on a manual system. The...

It has definitely helped manage my client files and is a huge improvement on a manual system. The ability to create a note template has saved me heaps of time and improves the quality of my note taking. Time has also been saved by being able to process Medicare claims online and the integration with Stripe has helped especially with cancellation fees and when adolescents attend without the paying parent.

Pros

Best aspects are integration with Medicare and Stripe. Also the ability to create templates is really handy. Being able to create a template for notes is also a big bonus.

Cons

Limitations on the fields you can merge in templates, the reports you can create and data you can export. Also, the online booking functionality is quite limited. It would be great if the client was able to complete intake information directly into the system. I currently have to use a separate piece of software to generate an online form to capture all of this information and then manually enter it into the system.

Response from Power Diary

Thanks for the review Amanda. You'll be pleased to know that online forms are on the way! With data exports if you go to Tools > Data export you can export any (or all) data from your account. Similarly, the Reports you can customise the data to be included in a report, and then sort, group, export to excel or print the report. If you click on Help in your account and search 'Reports' you'll see some How To articles on this. We can also take you through a live one-on-one tutorial on these features if that'd be helpful. Just let us know and one of our Support Team members will organise it with you. Thanks again - Damien

Jenn
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Power Diary IS THE Answer!

Reviewed on 2023/12/14

Pros

Convenience, ease of set up, payment integration is simple and easy to implement, email, SMS service, telehealth abilities, scheduling, customizable, digital forms, client portal, cloud-based system, compatible with multiple devices, all in one stop shop!

Cons

The system lacks a time out feature after so long of inactivity.

Response from Power Diary

Hi Jenn, thank you so much for your comprehensive review of our product! We deeply value your feedback on each aspect, as it helps us understand what works well and where we can improve. Regarding your concern about the lack of a time-out feature for inactivity, we appreciate you bringing this to our attention, and we would like to hear more about how exactly this feature would need to work to cater for your needs. Please email to [email protected] to further clarify your feature request. Thank you again for choosing us and for your invaluable feedback. We look forward to serving you with an even better experience in the future. - Irina

Amelia
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Power diary one stop shop

Reviewed on 2023/11/06

Pros

Handy integration with payment systems that saves so much time. User friendly - instructions readily available for different functions.

Cons

Would appreciate formatting options within the notes section.

Alternatives Considered

Halaxia

Response from Power Diary

Ni Amelia, thank you for taking the time to share your feedback about Power Diary. We're thrilled to hear that you're finding the integration with payment systems handy and time-saving. It's also great to know that you find our platform user-friendly and the instructions for different functions helpful. We strive to make Power Diary as accessible and efficient as possible for our users.

We appreciate your suggestion regarding the formatting options within the notes section. Your input is invaluable, and we're always looking for ways to enhance our platform to better meet the needs of our users. I'll pass your feedback on to our development team for consideration in future updates. We're committed to continuous improvement and your suggestions play a key role in that process.

- Irina

Prakash
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best value for money and very convenient

Reviewed on 2019/05/29

Have used powerdiary since 2015 lot better than other providers in terms of service delivery

Have used powerdiary since 2015 lot better than other providers in terms of service delivery

Pros

1 Mobile support is very handy at times.
2 Medicare online billing and credit card support is outstanding which avoids late payments.
3 Customized user setups are very handy.

Cons

1 Down server at times without prior warning especially on busy weekdays.
2 Could have improved with the browsing buffer rate by using better bytes per ratio capabilities.

Alternatives Considered

Cliniko

Reasons for Switching to Power Diary

Pricing and exceptional service

Response from Power Diary

Thanks for your review Prakash. You'll be pleased to know we have addressed the issue that caused those couple of recent database lockups. We know any disruption, even if only for a couple of minutes can have a significant impact for our customers. The issue was an inefficient query that did not perform well when run at scale - this has now been resolved. - Damien

Ashley
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolutely perfect. It does everything I need it to.

Reviewed on 2022/09/01

Very positive. I don't know what more I can say. I've used it for about 3-4 years and so far, it's...

Very positive. I don't know what more I can say. I've used it for about 3-4 years and so far, it's done everything that I've needed it for.

Pros

The ability to charge clients cards and schedule their appointments is just so easy and really meets my expectations with a software.

Cons

As far as I know, there isn't really a way to charge clients cards without using stripe. I'd like to avoid the stripe processing fees if possible, or if there was some sort of Power Diary card reader, that would be amazing.

Response from Power Diary

Thanks so much for your review! It's really wonderful to hear that Power Diary does everything you need it to, and that you found it perfect from the start!

For payments, Power Diary integrates with Stripe for online payments processing, and with Tyro (AUS only) for card-present transactions. Our users can also use any payment processing method and enter the processed payments manually into their Power Diary account for reconciliation. We are currently tracking user interest in other online payment platforms' integrations. Please email at [email protected] to express your interest.

Thank you again for taking the time to review Power Diary! -Heather

Johanna
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system for my business and does everything I want it to do

Reviewed on 2019/07/13

I am very happy with the performance and customer service of PD. Yes it is a monthly investment but...

I am very happy with the performance and customer service of PD. Yes it is a monthly investment but it’s worth the ease and help it brings to my company.

Pros

Power diary is very easy to work with. It integrates with Xero and does what you need a system to do. Customer service is always great, you’ll always receive a reply and answer. And even if certain features are not available yet, they listen and make changes to the system to make it more user friendly. It is a very user friendly system.

Cons

The notes feature in Power diary could do with some improvement but that said, it is already improved heaps from how it was but could still do with some tweaking to make it better.
Bulk communication could have more parameters to choose from (eg location etc)

Response from Power Diary

Hi Johanna, thanks for your lovely feedback. Glad to hear you appreciate the customer service and also our continual improvements. We're continuing to improve the notes section (lots of preformatted templates coming up soon). Of course, if you have specific ideas, please send a note to our support team (or by chat) and we'll add them to our requests.
Glad to hear you saying Power Diary is a very user friendly system - exactly what we're striving towards!

David
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Highly recommended

Reviewed on 2019/08/14

Allows me to keep excellent records that can be printed out at any time and can be accessed...

Allows me to keep excellent records that can be printed out at any time and can be accessed remotely by me. Easy to use and constantly being updated in positive ways - highly recommend

Pros

I have tried various practice management software packages and have found this the easiest to use . Common sense is all that is required for most procedures and I have seldom if every needed to contact support for assistance in the operation of the system. I am a one man practitioner so cannot comment on multi-user usage, but this is a wonderful way of organising a practice, reducing paper usage (all my notes, letters, client information) are kept on the system and I am very comfortable with the security provided for this.

Cons

I don't really have any complaints. I do not use the remote access facility for clients but that is primarily because of not wanting certain clients to overlap rather than to any fault in the system.

Samia
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Everything in One Platform

Reviewed on 2024/04/15

Pros

It has everything I need in one platform. The company regularly requests feedback and suggestions, and users' ideas are regularly implemented. Support, when needed, is quick and effective.

Cons

There's a steep learning curve and setting up my personal practice documents and e-mail templates took a lot of time. Billing third-parties can be cumbersome.

Response from Power Diary

Hi Samia, thank you for sharing your thoughts on your experience with our platform. We're thrilled to hear that Power Diary has become your go-to solution by providing everything you need in one place.
We understand that the learning curve and initial setup process can be challenging, and we appreciate your patience as you familiarize yourself with the platform.
Regarding billing third parties, we recognize the importance of streamlining this process and are constantly working on enhancements to make it more efficient for our users.
If you have any further feedback or suggestions on how we can improve your experience, please don't hesitate to reach out at [email protected]. Thank you! - Irina

Caroline
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Power Diary is a Game Changer for any practice

Reviewed on 2021/09/08

We have been using Power Diary for a few years now and it's been a game-changer for our practice. ...

We have been using Power Diary for a few years now and it's been a game-changer for our practice. The thought behind making this work for many different types of workplaces is outstanding, and the functions that it is capable of is brilliant. The PD team are always helpful, courteous and willing to help in any way they can. Their team are always looking at ways to improve PD by listening to their clients and I've personally noticed that so much has been added as they listen to what's needed. I cannot give enough stars to Power Diary. If you haven't started using them for your practice, sign up immediately. It'll be a game changer for you too.

Pros

I like everything about this software. It is user friendly, very well laid out and has features that are so helpful for every aspect of practice management.

Cons

I can't answer this as there is nothing I don't like about the software.

Chris
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy User

Reviewed on 2019/05/28

Power Diary staff are very quick to respond and help with any problems whether it be user error...

Power Diary staff are very quick to respond and help with any problems whether it be user error or system error.

Pros

I love how Power Diary has introduced texting through the system with our clients. It makes communication faster and easier than phoning.

Cons

I don't think charging for the texting through the system feasable. Texting through any phone provider is free , not to be charged per word/character.

Response from Power Diary

Thanks for your review Chris. We'd love it if we could provide free texts as well. Unfortunately, whilst most phone companies are willing to include texts in their monthly phone plans, it's a different story when it comes to sending and receiving from applications like Power Diary. The messages need to go via a secure SMS gateway that interfaces across all the phone networks. Phone companies charge the gateways for access to their networks for each message sent, which is why practice management systems (or other applications with SMS functionality) will have a small per message charge. It's great to hear though that you are enjoying the time-saving benefits of Power Diary's text message functions!

Noreen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Excellent appointment management system

Reviewed on 2023/11/30

Pros

The ability for clients to book and manage their own appointments, sending reminders for appointments, ability to access telehealth for video session work.

Cons

Needing to get the administrator to open up appointment slots.

Response from Power Diary

Hi Noreen,
Thank you for your review and for highlighting Power Diary as an excellent appointment management system. We're glad to hear that you appreciate the features that allow clients to book and manage their own appointments, as well as the convenience of sending reminders and accessing Telehealth for video sessions. These features are designed to streamline the scheduling process and enhance the overall experience for both practitioners and clients.

We understand your concern about needing an administrator to open up appointment slots. While Power Diary provides features for complete control of scheduling process, account managers might revoke some of them due to the practice's internal rules. You might need to discuss your user access level with your account owner to enhance those.
If you have any further suggestions, questions, or need assistance in optimizing the use of these features, please feel free to reach out. Thanks again! - Irina

Renata
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerdiary is a life saver

Reviewed on 2019/06/11

Its been fabulous!

Its been fabulous!

Pros

I loved the functionality and the ease of use...it keeps everything in one place..and can be accessed wherever you are!

Cons

I wouldnlove powerdiary to intergrate with tyro, and to be able to run healthcare claims. I would also like a handwriting pad that can be saved for people that handwrite notes rather than uploading.

Alternatives Considered

Cliniko

Reasons for Switching to Power Diary

Ease of use and functionality...
Mariela
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Power Diary

Reviewed on 2019/06/11

It's an affordable and practical practice management system.

It's an affordable and practical practice management system.

Pros

It is functional, able to take care of a number of ongoing processes which facilitates running of a psychological practice.

Cons

Changes to system are not always for the better. Presently, if a client has had a late cancellation, flagging this erases the appointment. In the past, other changes have been made which have made the program more cumbersome to use. Some new additions have been helpful such as packs.

Response from Power Diary

Hi Mariela, Thanks for your review. You can actually change whether cancelled appointments are displayed or not. On your calendar click on the three little dots on the top right. You'll see an option 'Show / Hide Cancelled Appointments'. Your preference will be remembered on your computer too. If you have any questions please let our Support Team know via [email protected] or jump on a Live chat by clicking on the Help menu. - Damien

Sage
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Flexible and Efficient

Reviewed on 2019/07/17

Very positive and helpful customer service.

I find it expensive for my needs (I see only 1-3 home...

Very positive and helpful customer service.

I find it expensive for my needs (I see only 1-3 home patients a week since I closed the practice really) but powerdiary kindly adjusted that for me and met my concerns so I stayed on.

Pros

I like the way it is formatted, how easy it is to see and view an entire page, and navigate all the functions.
I find it flexible and very easy to work with.
I like that you can turn a cancelled appointment red and that you don’t lose it on the page.

Cons

I don’t like the new navigation bar on the right hand dude, it is too full of too many details, and takes up too much of the page. I like the simple, slimmer version best.

Response from Power Diary

Thanks for your review, Sage! We're constantly reviewing the interface and trying to make it as usable as possible, while including all the information that people want to see. We'll continue to tweak and improve it!
-- Fiona

yvonne
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

the garden room

Reviewed on 2023/06/12

The appointment reminders have proved invaluable and I believe improved no-shows and forgotten...

The appointment reminders have proved invaluable and I believe improved no-shows and forgotten appointments. This also makes your practice look professional and well-run, which instils confidence in my client base.

Pros

I love the fact it's relatively easy to use and if I have ever had any issues the online support has been amazing.

Cons

The only things I can think of that I would find helpful to be improved would be some function so you can only allow specific clients to book appointments online. And the other issue I have found is if you have consent forms that you send out for new appointments they seem always to go out every time you book follow-up appointments just thought that that might be something you could look at