Shopmonkey

4.7 (249)
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Cloud-based auto repair shop management software

Overall rating

4.7 /5
(249)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.7/5

92%
recommended this app
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249 Reviews

Dmitriy
Dmitriy
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clean, Simple, To the Point, Modern and Effective.

Reviewed on 2018/01/30

Gaining efficiency in internal operations as well as greatly improving customer experience. The...

Gaining efficiency in internal operations as well as greatly improving customer experience. The intuitive interface making quoting and invoicing easy and visual - which also helps our customers interpret our work. The software developers are in-tune with technology thus making the overall experience available on any device, reliably and consistently. Its currently the backbone of our service department, aiding in time management, billing and organization.

We are looking forward to the growth of the platform and taking advantage of more and more features.

Pros

In seeking a modern day solution to manage a high performance shop - Shopmonkey stood out with an intuitive interface, current and upcoming feature list but more importantly the very personal customer service and responsiveness. These guys think outside the box, applying some of the clean, effective features and experiences available to other industries (retail, food) and bringing it to the car world. We finally can go paperless, mobile with great customer communication and efficient in-house productivity.

Michelle
Overall rating
  • Industry: Shipbuilding
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pro System for a Small Shop

Reviewed on 2023/06/13

I don't even know how we would manage our shop without this tool. Before Shopmonkey, we were using...

I don't even know how we would manage our shop without this tool. Before Shopmonkey, we were using printed sheets and clipboards to track and manage our boat dropoffs and current projects. There was no central calendar to reference, there was no sending customers work orders or invoices by text and email. There was no tracking vehicle service history and assigning work to the team. Everything had to be processed manually which was messy and exhausting. This one tool has changed everything for our shop and our customers love the neat, tidy interface too because of how easy it makes communication. The price is almost nothing compared to the functionality that we get. We love this product and tell people who visit our shop about it all the time!

Pros

The biggest win for us in using Shopmonkey is that it allows us to seamless manage our customer service, work order management, and customer billing through an easy to use interface. We use it for everything from scheduling drop offs and requesting work authorization to tracking customer communications, history, and billing. The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and clearly.

Cons

The labor rates and inventory management features are ok but are a little challenging to work with at times. Fortunately, we don't use these features very extensively and I'm sure that, if we did, the customer support team would help us get these up and running better. They are just not super important for how we perform our work as well as preferring Quickbooks for inventory management.

Bruce
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Customer support is slow and/or unresponsive, concerns are not addressed/rectified

Reviewed on 2023/09/12

Decent software but definitely room for improvement. Recommendations seem to fall on deaf ears and...

Decent software but definitely room for improvement. Recommendations seem to fall on deaf ears and no implementation of upgrades seem to happen. I have 1 basic functionality problem that I've mentioned several times, no response or attention given to it whatsoever... seems they are looking into launching Shopmonkey 2.0 with upgrades that they should have been making along the way. I fully expect them to wait and charge more for the 2.0 version and then and only then will problems be solved that should have been addressed after numerous attempts to get the glitch corrected. I have basically given up hope that it will ever be addressed and I have begun the search for a software to replace this system, primarily due to the lack of customer service.

Pros

The ability to communicate with the customer via messaging through the system is the best part of the whole system. Everything else seems to be basic software in my opinion.

Cons

When I make recommendations or point out problems we experience with the software it seems to fall on deaf ears. Seems like a waste of time... I'm looking into other software options to replace Shopmonkey at this point.

Darrin
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best thing we have implemented in a while

Reviewed on 2023/06/06

Customers can no longer say I didn't know what that was going to cost or say they didn't authorize.

Customers can no longer say I didn't know what that was going to cost or say they didn't authorize.

Pros

I like that we can schedule and make an estimate/invoice to save double writeups and also that we can get authorizations in a timely fashion.

Cons

The Point of sale for parts only is making us have to hold a double inventory management system.

jennifer
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly

Reviewed on 2024/01/17

Pros

It is great! Shopmonkey has everything that I needed.

Cons

Nothing. I love using it and it has everything that I needed!

Rupal
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It is a user friendly software

Reviewed on 2024/01/04

Pros

tasks in auto repair shop management. From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything

Cons

Nothing as of now but need a improvement in customisation

Ana
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing product

Reviewed on 2023/06/12

Customer service has been amazing. At first when I was inquiring about the software they answered...

Customer service has been amazing. At first when I was inquiring about the software they answered all of my questions . They were upfront in regards to there diagrams and schematics. Hopefully in the future they will be able to update there program to update the transmission side of the programming.

Pros

I love this product because it works well with quickbooks. Able to set up inventory, vendors, reports etc. Takes sometime in the beginning to get rid of products you do not need but once it is running its good. If you have a automotive shop has everything. Also there stripe payment system for cards is also really good. I see when payment is in transit usually takes 2 business days but am able to have an accurate account of the money also. Extremely User friendly. Time clocks, inspections, able to send info to customer etc.

Cons

The one feature I wish they would or could improve in is the transmission side . Not enough preloaded data or procedure for transmission. Need to pay all data to get schematics on units or procedures. That is the only down fall.

Bryson
Overall rating
  • Industry: Maritime
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Westwind

Reviewed on 2023/06/07

We are always singing shop monkeys praises! Overall it is completely fantastic and we trust updates...

We are always singing shop monkeys praises! Overall it is completely fantastic and we trust updates are coming and that part of what we love, that it is constantly being updated. The support team is fantastic

Pros

CRM functions like work order history, message tracking and history, estimate approvals, payment and messaging functions, appointments and calendar functions

Cons

Point of sale functionality, inventory functions could be more robust, slow speeds and glitches,

Luis
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good product overall but service has declined substantially

Reviewed on 2023/09/05

Been a customer for almost 4 years and have noticed the decline in the technical support. The...

Been a customer for almost 4 years and have noticed the decline in the technical support. The platform is good but does have glitches that nobody seems to care to address or respond.

Pros

Easy to use and comprehensive with the features needed

Cons

Technical support has become terrible. Everything is via chat which they often say they will get back to you but never do. When I call the support number is the same issue.

Rocco
Rocco
Overall rating
  • Industry: Food Production
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Decent product but little pricey.

Reviewed on 2022/12/31

Overall decent product but not my cup of tea due to price.

Overall decent product but not my cup of tea due to price.

Pros

The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle makes it excellent for me.

Cons

Little bit hard to figure out at first if you're not computer savy ,however once you get the hang of it it wasn't terrible at all.

sam
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Shopmonkey Review

Reviewed on 2023/06/06

10/10. Makes running and operating the business easy.

10/10. Makes running and operating the business easy.

Pros

The ease of managing of work orders. Nice to look at and simple to navigate.

Cons

No easy customer follow up system. No way to request reviews from customers post service.

Alternatives Considered

Mitchell RepairCenter and Tekmetric

Reasons for Switching to Shopmonkey

It appeared the easiest to use, and it offered the most features that we were looking for.
Don
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Shop Monkey Review

Reviewed on 2019/10/04

Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes...

Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes online and the last thing I close when I go home. it manages my employees time, customers, scheduling, parts and my daily workload, not to mention all the financial data you need to run your shop.

When I started with shop monkey I required a software to help guide me in the right direction and have everything needed that maybe I would not have thought of to run and manage my business.
I will admit at the very beginning I found some things missing and with some struggles.
But the support and growth of Shop monkey quickly rose to meet my needs. Shop monkey team worked on every one of my requests and concerns and built it in to the success it is today and at a very quickly pace, working though all my needs.
I am very satisfied in the direction it has and is going. I'm excited to see the next new things that come to production in the software.

Pros

It had a new updated technology look and feel to it, was not the old typical updated Green screen look with some windows added.
Was easy to navigate, and I was looking for a web based software that I did not have to constantly be upgrading software hardware and OS to keep running.

Cons

Was missing some of the deep in depth business functions, that have mostly been added already. it needed more functionality in administration of users functionality and controls. that have also been fixed.
Reporting was missing features and has been much improved.

Alternatives Considered

BAAR and Shop Boss

Reasons for Switching to Shopmonkey

I will give you a quick idea of my background so what I say here has more weight. I left automotive to go into IT and was an IT engineer for 22 years before going back to automotive, so I have a very deep understanding of technology and software and knew what was best for me and my shop. I chose Look and Feel and newer generation of software platform to the others that where old software redesigned to look pretty, but because they are all build on older platform software they will have to rediscover and rebuild to get to the next generation software like shop monkey. I didn't want to have to go through that kind of transition later when the other companies realize they need to catch up and while in the middle of running a busy shop. so I went with one that was already built for the next generation of software.Thank you!
Adrian
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding product and the best support team!

Reviewed on 2021/06/18

Really very good! The onboarding and support team is exceptional and they really listen to what you...

Really very good! The onboarding and support team is exceptional and they really listen to what you have to say and do everything they can to get you back on track after any issues.

Pros

This software is the foundation that allows my business to operate. Highlights for me (running a custom van conversion shop):

- Being able to speak to customers in a threaded message system with email and SMS - so good. Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your memory on what you last talked about. Essential when you have many leads, and a complicated product or service where it is not straight forward and there is a lot of communication needed with the customer

- The 'board' view in the workflow tab. Another great feature where you can progress customer projects from left to right in a Kanban style. Instantly see what where projects are at and triage/prioritize.

- Tech time clocks. Self explanatory, but a life saver and yet 3rd party app eliminated! Techs can just clock in and clock out and it gives me as the owner, total granular detail on what projects took a long time, and where improvements need to be made

- Integration with Quickbooks. As as long time small business owner, I have always loved using Quickbooks, so when I found out that Shopmonkey integrates (really well) will Quickbooks, I was very pleased. All of the front end dealings with customers can happen in SM, and then when they are all paid, it auto updates and ties everything back to QBO. Amazing!

Can't recommend this product enough.

Cons

The inventory management and ease of sending out POs to vendors needs some improvement. The basics are there, but some additional functionality would be good.

Nate
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Great start to a software that leaves a lot to be desired

Reviewed on 2023/06/12

Shopmonkey is great to use everyday when it isn't super slow but if it doesn't get ALOT better soon...

Shopmonkey is great to use everyday when it isn't super slow but if it doesn't get ALOT better soon we will be moving on.

Pros

Ease of use & estimating functions. Visually appealing, digital inspections

Cons

The system is very bad at doing its own math. What I mean by that is the system requires you to put in parts cost twice, and lets say you add parts invoices there is no way to guarantee that all those parts costs are accounted for. This means your profitability will not always be correct. There is also no place tp put in vendor credit memos.You'd think someone would give this more though. I've explained it quite a few times but seems that they don't care to implement it.Also ---- the system does not correctly export to QuickBooks with parts cost which is an accounting nightmare.

Josh
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

I do enjoy Shopmonkey

Reviewed on 2023/06/12

Pros

Great communication ability between our shop and customers

Cons

Sometimes things seem to lag, and can create confusion between team members because things haven't loaded on their side. Also, would like to see some things implemented to help with mobile auto repair.

Heng
Overall rating
  • Industry: Airlines/Aviation
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

This software help to repair my cousin’s shop making its successful again

Reviewed on 2023/08/04

It’s very fast and quick to use but expensive

It’s very fast and quick to use but expensive

Pros

It’s very easy to manage which help my inexperienced cousin to work it

Cons

It’s a bit too expensive to use per month.

jaspreet
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Owner

Reviewed on 2023/06/07

made the process fast , easy to use

made the process fast , easy to use

Pros

the option for being able to get the estimates signed and its very user friendly

Cons

when i am not able to use license plate to link the vehicle and i have to make the entire work order manually ,and reported the issue couple of times and no one is able to do nothing ,where as other software like all data also using Carfax are able to decode those same vehicles

Ronald
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Needs some revamping

Reviewed on 2023/06/13

Keeping track of invoicing and work flow

Keeping track of invoicing and work flow

Pros

Easy of use and learning shopmonkey system for daily use

Cons

No scheduling link for customers to schedule appointments

KEN
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

TERRIBLE PRODUCT AND CUSTOMER SERVICE

Reviewed on 2024/08/09

TERRIBLE, I THINK THERE CUSTOMER SERVICE AND SALES TEAM NEED SOME WORK

TERRIBLE, I THINK THERE CUSTOMER SERVICE AND SALES TEAM NEED SOME WORK

Pros

NOTHING, I NEVER USED IT BECAUSE IT WAS TOO DIFFICULT

Cons

PUSHY SALES PERSON, LOCKED IN AND WILL NOT LET ME OUT EVEN THOUGH I NEVER USED IT AND EXPRESSED IT MANY TIMES. I EXPLAINED THAT IT WAS TOOO HARD AND THEY DID NOT CARE

Johnathon
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

not a super happy customer

Reviewed on 2023/06/06

Pros

i like that it is web based, although it is very laggy a lot of the time.

Cons

there is a lot going on and a lot of steps. parts returns and quick books integrations are terrible. promised an android technician app last year and nothing yet.

sheena
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

shop shop monkey

Reviewed on 2024/06/15

my overall experience have been good so far

my overall experience have been good so far

Pros

what i liked most was the user friendly and easy to navigate

Cons

i have zero complaints about shopmonkey

Todd
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

No Support whatsoever

Reviewed on 2023/04/19

We've cancelled and moved on to Zoho due to lack of support and cost structure for multiple...

We've cancelled and moved on to Zoho due to lack of support and cost structure for multiple entities.

Pros

Stripe works well as integrated for credit card charging.

Cons

We've been locked out for 2 days. There is no support. Chat support is non-existent. Urgent matters can't be handled.

Andrew
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Stop monkeyin around with paperwork and get back to work

Reviewed on 2023/02/14

Leas paper to sort and track. App keeps it all in 1place

Leas paper to sort and track. App keeps it all in 1place

Pros

Shopmonkey cut the piles of paperwork. So more auto work gets done.

Cons

It take a little computer savvy to learn to navigate

David
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our shop would be lost without it.

Reviewed on 2022/12/02

The time savings and accuracy are astonishing, I don't know how other shops work without it. From...

The time savings and accuracy are astonishing, I don't know how other shops work without it. From inventory to POS Shopmonkey is great.

Pros

I love how easy it was to set up and how much easier it is to use. Their customer service is the best I have ever delt with and I can't stress this enough. The people that I have had to get help with are all amazing. It is super refreshing how amazing they are at customer service. The software is bad ass and so are their team.

Cons

It would be great if they would add the ability to add photos and videos to the service lines, for the web version of the invoice that is sent to your customer, not a deal breaker at all though.

Jonathan
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Faster and much easier to use for me and my shop

Reviewed on 2021/08/20

Faster quotes and estimates, more capabilities to communicate with customers and manages work...

Faster quotes and estimates, more capabilities to communicate with customers and manages work orders. Less work for you because it gives you so many shortcuts and ways to preset different jobs and services.

Pros

The overall layout out of the software and its capabilities cut my office time in half. We used to do all our quotes and invoices on paper but since switch everything to shopmonkey it really speeds up the process as well as proving more tools and features than I wouldn't have had the old way.

Cons

Getting used to the software was probably the hardest part. Overall I don’t really have any complaints and they are constantly making improvements and updates fo make it better.