El Dorado Utility Billing Reviews

I liked that it was easy to learn and I was able to start processing things quickly without much assistance from anyone else. It had many user friendly options built in and was able to utilize the programs features without any issues.

I got lost a little from time to time but easy figured it out and was okay after watching a few YouTube videos.

The last upgrade done to the program was wonderful. It was one little thing, you can scroll on the Account Manager screen, chose a person, then when you return to the screen it stayed in the same place. There are many options when sorting your Account Manager Screen, very handy.

I feel the help screen could explain a bit better, such as, when reading a topic it tells you how to do the function but doesn't go on to explain what to do if it that doesn't work. I guess that is where customer service team comes in.

Payroll I use every 2 weeks and its very user friendly I've never had any trouble entering the data with the ease of the time frame needed and accuracy.

The manual ugh! To me its very hard to understand. It leaves out the important steps that have to be taken to complete the task. It's vague to the details that your supposed to understand. I had 1 month of training on El Dorado before being left to do all the duties involved in my daily job. I found it easier to make my own manual with the steps I took to complete the task. I'm still making some revisions to my notes so that when and if I'm not elected to this position in April of this year, the person coming in will at least have my manual to follow so it should be easier for them from the start.

I do the bookkeeping for three small mutual water companies and this software allows me to switch between companies rapidly. It is easy to use and meets all my needs for billing and record keeping.

I have an older version of the program and it uses separate software (Crystal Reports) to compile reports. On this version, reports are not as easy to customize as I would like, but I'm sure that has improved in newer versions of the El Dorado Utility Billing software.

The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile.
2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see.
3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements.
4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement.

If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch.
I would like more flexibility in reports.

And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.

The Reports that I need for the Board of Water Commissioner's

I do not have an answer. I am very satisfied with the software

ease of use, online billing partners. Customer service has been great so far.

Too new on the system, we are still learning .

The overall layout - all my customer accounts are right there in front of me, and I know exactly how to find them all.

You have to "exit" from each customers account, and the "exit" button is on the far right of the menu, so you sometimes have to scroll just to be able to exit back to the main menu.

Easy, Quickness to find a customer for customer service, easiness to edit program and correct issues. Like that you can search by name and account #.

I wish all adjustment would show up on adjustment list weather correcting amount, added charges or fees.

The reports are great and customized if needed. They can be exported into Excel. Just about anything my board wants to know I can usually deliver.

Having to switch to different screens so much. But that may be my problem. I'm not very patient!

Easy to use

None

The software is easy to use and customer support is on the West coast, which is helpful for our needs.

Latest upgrade made current meter read confusing ad after making customer support aware of this issue, no resolution has been given.

Friendly service, El Dorado is a nice stable program with good well thought out features, it produces an easy to read statement and handy spreadsheets.

I have a hard time getting El Dorado and ICloud to synch regularly, I get a lot of error messages, the edit button automatically comes on when I am looking at a customers account and this makes it easy to change something by accident.

Very easy to get around and to do statements

We get an error in the billing history and it kicks us out of the system

Ease of use

no comment

The support is fantastic. They're very responsive and helpful with solving my problem quickly. I haven't had to contact them lately because the program was so easy to learn and the problems are rare. The last time I contacted them was for an update - which was great!

The functionality of the many different kinds of reports that can be generated is nice. I also like that accounts can be looked up using many different search terms.

For our purposes, we need a third fee type, but that is not available. This forces us to assess both fees using one of the two hard-coded categories and then split them out into two accounts later by hand. Also, the lack of ability to easily select individual accounts to print out bills seems like an oversight. When people come to pay and forget their bills, I have to add a special handling code to their account to print their bill out individually and then remove the special handling code afterwards. It just seems like the ability to select accounts to print out bills and the ability to assess as many separate fees as needed would be built into the software.

Logging in is easy. I have tried to use the help menu in the past and it is a little cumbersome to navigate.