Medius Reviews

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22 Reviews
- Industry: Publishing
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay Solution product review
Reviewed on 2021/03/09
Overall experience with OnPay was excellent. [SENSITIVE CONTENT HIDDEN] was our onboarding...
Overall experience with OnPay was excellent. [SENSITIVE CONTENT HIDDEN] was our onboarding specialist and he was a pleasure to work with. Extremely professional and knowledgeable about the product and if he didn't know an answer, he would get in touch with the developers and get back with a solution. I am very satisfied with our decision to go with OnPay. We also earn a monthly cash rebate for all payments made with a virtual card, which offsets our monthly fee. Can't beat that. [SENSITIVE CONTENT HIDDEN] helped us from the beginning, as he was the one who sold us the product and he has reached out to make sure everything was running smoothly during and after implementation. I highly recommend OnPay to other businesses.
Pros
Product integration was fairly easy considering our accounting system is not the most user friendly. Onpay is very easy to use and keep track of payments. Payments can be approved from the office, home and even an ipad, which our approver loves about this product. Customer service is extremely responsive and great to work with.
Cons
So far, there is nothing I don't like about OnPay. They went above and beyond to get us running smoothly and on time.
- Industry: Food Production
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MediusFlow is the best practice solution for AP Automation
Reviewed on 2019/12/17
MediusFlow was extremely easy to work with throughout the whole process. Our IT department still...
MediusFlow was extremely easy to work with throughout the whole process. Our IT department still calls the solution implementation their golden standard. Medius was also with us throughout the whole user training phase, and continues to improve the solution to make it even more beneficial and efficient for our organization.
Pros
Electronic Invoice Workflow/Approvals
Easier Coding
Mobile Capabilities (No app necessary)
Visibility throughout every step of the invoice process
Comment threads for each individual invoice (No more email chains)
Centralized invoicing (All invoices will be sent to one location/email)
Quicker visibility of expenses (Once an invoice is received, the information is immediately available)
Cons
MediusFlow could improve the initial user and authority group setup by using upload templates during implementation.
Reasons for Switching to Medius
We chose MediusFlow over the alternatives due to the intuitive user interface, ease of use, and their ability to provide a complete integration plan on day one of the sales pitch.Response from Medius
Hi Paul, thank you so much for taking the time to write a review on Medius. Great to hear that the implementation of MediusFlow is now the golden standard in your organization, and that you've gained better visibility of your invoice process, eliminated email chains, centralized your invoicing and are utilizing mobile capabilities to improve your operations. We'll share your feedback on the initial system setup with our development team. Thank you also for the positive feedback on our team being there to support users during the training phase!
- Industry: Renewables & Environment
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Good in theory, terrible in practice.
Reviewed on 2020/03/02
It is terrible. Every single time we ran a payment run we ran into different issues. Do not...
It is terrible. Every single time we ran a payment run we ran into different issues. Do not recommend.
Pros
The training in the beginning was great, and the software is easy to navigate. The website is also very secure with dual authentication.
Cons
As much as we were told otherwise, the software does not work well for large volumes of payments. Just this past week, it took OnPay 5 hours to successfully process 4 payment files (a total of 7500 payments). The system froze, logged us out, and was generally terribly slow.
Response from Medius
Thank you for your feedback, Rebecca. We are very sorry to learn that you are having issues processing large payment runs. This should not be the case. We have many other clients processing thousands of payments a week without such problems. Our team is committed to streamlining your payments process as well and will be reaching out to you today to help troubleshoot your issue. We hope to find a solution that exceeds your expectations!
- Industry: Wholesale
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Big Help for Our Team
Reviewed on 2020/07/21
Pros
We were lucky to implement this program before the COVID-19 Pandemic. Prior to this, we were cutting manual checks and had to be in the office. This software allow us to be completely remote and still get payments out in a safe secure manner.
The uploads are easy, and the setup with the team was pretty straight forward. I also liked how they called to help setup people on credit card for us, we did not have to go do the legwork for that.
I also appreciate the two tiered security, so one person can upload the file, the next can approve the actual payments.
The cost is great and we feel we get a great value for the product. The credit card refund we get pays for the service and then some, so we actually make money using the product.
Cons
It is a little annoying to not have full admin capabilities. I have other software that I can update employees and manage the admin privileges on my own without having to call support each time. I would like a little more hands on ability.
The user interface is also still a little clunky and could maybe use a bit of a refresh to make it a little more modern and functional.
Response from Medius
Hi Steven, thanks so much for leaving a review. We're delighted to hear that you are enjoying our AP automation solution and that you were able to enable remote functionality before offices closed due to COVID-19. We are also ecstatic that you're getting the most out of your virtual card program. Our solution is designed to cover any hosting costs and transaction fees. Like you, most of our clients generate profit from our solution and save on costs associated with manual paper-based processes. Security is of utmost importance to us, especially when the majority of workers are logging into systems from home. Happy to hear that everything is functioning as intended or better.
After seeing this review, we have updated your admin permissions. You can now edit access and add/ delete users. We are also pleased to announce that we are currently working on updating our UI and several other product enhancements. We will update you via email when the updates are released. Thanks again!
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Medius delivers excellent value
Reviewed on 2020/03/12
Medius has allowed us to take our invoicing processing time down from a few weeks to a few days. ...
Medius has allowed us to take our invoicing processing time down from a few weeks to a few days. We have moved accountability of approvals to the business owners and this has allowed AP to focus on more value-added activities. We are constantly surprised at what the system can do and are learning new things on a weekly basis about functionality. At a base level this was a huge improvement in our processes. We are gaining even more efficiency as we become familiar with the product and all of the available tools.
Pros
Ease of use, accountability to business, gains in efficiency
Cons
Nothing at this time, we are happy with all current features
Response from Medius
Hi Trevor, thank you so much for taking the time to write a review on Medius. Great to hear about you being able to reduce invoice processing times from a few weeks to a few days, very impressive! And that you have your AP team focusing on more value-add activities and that you're gaining even more efficiencies as you learn to utilize the system more effectively.
- Industry: Aviation & Aerospace
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software with great support team!
Reviewed on 2020/02/27
To be honest, we struggled with the setup, but a lot of that was on us and our IT department. We...
To be honest, we struggled with the setup, but a lot of that was on us and our IT department. We didn't do a good job of involving our IT department at the right time. Medius has a great team of people and they are always so willing to help work through issues!
Pros
Great way to keep track of all invoices, knowing who's queue they are in and how long it's been there. No more routing paper check requests for approval. We continue to work to automate as much as possible to achieve the highest hands off percentage we can.
Cons
Can't make changes to invoices that have already been pushed to our payment system.
Response from Medius
Hi Angie, thank you so much for taking the time to write a review on Medius. Great to hear about your ability to keep track of all invoices and reduce paper in your AP operations! Great advice on getting the IT team involved earlier in the AP automation implementation project. Thank you for the feedback on being able to edit invoices after they've been sent to the payment system, we'll share that with our development team. Glad to hear the great feedback on our team, let us know if there's anything else we can do to help you achieve the highest possible touchless invoice processing rates!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
OnPay Solutions Is a Great Fit
Reviewed on 2020/03/12
We would recommend them to anyone seeking a solution for electronic payments.
We would recommend them to anyone seeking a solution for electronic payments.
Pros
We have used OnPay Solutions for the past three years to issue ePayments. We started on their installed software and upgraded recently to their Cloud product. We use OnPay Solutions to send ACH payments and Virtual Card payments to our suppliers and vendors. The solution has been a perfect bolt-on to our General Dynamics and connects us with our existing bank accounts. OnPay Solutions even recently migrated our ACH disbursements from our old bank to our new bank.
The OnPay Solutions technical team is always quick to respond and we are never left hanging when we open ticket. That’s just another reason why we use this solution.
Cons
We have no complaints about working with OnPay Solutions.
Response from Medius
Wow! Thanks for the glowing review, David! We feel the same way about working with you and the rest of the Coastal Construction Products team!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Medius is GREAT!
Reviewed on 2022/05/11
Overall, everything has been great and easy to use.
Overall, everything has been great and easy to use.
Pros
I love how you can work quickly, and push invoices to each location/person for approval.
Cons
The notifications should be better and easier to set up.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Value
Reviewed on 2020/03/05
Very customer consciences and helpful when issues do arise.
Very customer consciences and helpful when issues do arise.
Pros
Being able to update records and make changes to signature files makes this a very easy software program to maintain.
Cons
Having to always involve our MIS department to get the needed updates is sometimes challenging.
Response from Medius
Thanks so much for the feedback, Edith! We really enjoy partnering with you!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
East way to work with account
Reviewed on 2021/07/28
It has been very helpful. All the account department liked and enjoyed the easy and quick way in...
It has been very helpful. All the account department liked and enjoyed the easy and quick way in which this paltaform works.
Pros
It helps to organize invoices and payments in a very quick and safe way. It helped to optimize the work in our company in such a way. We do not deal with thins mannualy but using this efficient plataform.
Cons
Maybe the plataform could be better developed. It would help a lot the begginers
Response from Medius
Hi Jo?o, thanks so much for your feedback, and thanks for being our valued client! We're thrilled to be able to help streamline your AP process. We're also pleased to announce that we're releasing a brand new UI for our platform this quarter. We're proud to continue enhancing our ability to fulfill our mission to improve the lives of accounting departments globally with our new UI.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use and Great Customer Service!
Reviewed on 2020/03/02
(cannot address this as I don't deal with Accounts Payable)
(cannot address this as I don't deal with Accounts Payable)
Pros
The dashboard provides a great way to navigate the site in a 1-2-3 step format for new users. As you grow more comfortable with the software, you're able to use the menus on the left side of the screen to choose any step in the process as needed.
Cons
I think only drawback for this software is how long we took to choose it and begin using it!
Response from Medius
Thanks for the great feedback, Trudi! We value your partnership!
- Industry: Mental Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Secure Pay Check printing
Reviewed on 2020/03/05
Overall an excellent experience with OnPay.
Overall an excellent experience with OnPay.
Pros
Secure Pay Plus is a flexible, easy to use product that allows printing of our payroll checks. We are able to use text files as a data source and the ability to easily re-print checks is one of the best features. We have used this product for years and the support staff are terrific.
Cons
Installation of the client could be a little easier.
Response from Medius
Thanks so much for the valuable feedback, Matthew! We love working with you and your team!
- Industry: Chemicals
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
This software we use is very basic, but its simplicity is nice!
Reviewed on 2017/08/09
It makes it easy for us to pay vendors by credit card. It is efficient and simple to use to we get...
It makes it easy for us to pay vendors by credit card. It is efficient and simple to use to we get time savings over cutting checks too.
Pros
Simple to use and onboard new Accounts Payable employees to train and use the software. Lower cost than other alternatives too.
Cons
Installation is clunky to say the least. The instructions were incorrect and there is too much "update this file path and change this" kind of work.
- Industry: Renewables & Environment
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Constant issues with processing
Reviewed on 2020/03/05
Pros
The reporting capabilities are helpful when they work propertly.
Cons
Almost every time we use OnPay we have issues throughout the processing. The website often times out, I have to login multiple times, there remains a number of old payments that cannot be deleted from our account leading to confusion and extra effort to exclude those from transmitted payments. The last time we used it, it took over 6 hours to upload 6 files successfully.
Response from Medius
Since last week when we became aware of the issues you are experiencing, our team has gone to work on resolving any operational inefficiencies. Rest assured that our team has a solution. We pride ourselves on excellent customer service and wish we had been notified of the gaps in the process sooner. Please do not hesitate to contact us if you have any questions.
- Industry: Environmental Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
On pay is very helpful and reliable to help
Reviewed on 2017/08/08
easy to print checks and easy to create virtual card payment to the vendors.
easy to print checks and easy to create virtual card payment to the vendors.
Pros
The easiest way to transmit batch for virtual card and the report we get. Also it is easy to reprint checks.
Cons
the way it changes file for active vendors time to time. I had the hard drive gone wrong and new pc when we downloaded the active vendor file was changed to the last one instead of using the new one.
- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Much better. A huge difference over the previous software we used. Easier to use. Less steps.
Reviewed on 2017/08/15
Ease of use. Only have to use one program and less errors.
Ease of use. Only have to use one program and less errors.
Pros
Easier to use. We don't have to use another program to send files. It can all be done through this. Faster and less errors.
Cons
Most of the time it works but when something goes wrong it takes a bit of research and trouble shooting to fix.
Response from Medius
Great to hear, Raoul...
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
REVIEW
Reviewed on 2020/03/05
GOOD
GOOD
Pros
EASY TO USE AND HELPFUL TO LOOK FOR REPORTS
Cons
THAT IT RENUMBERS IF IT DOESN'T PRINT THE CHECK
Response from Medius
Thank you for the excellent feedback, Carla! We greatly value your partnership! We are rolling out some exciting news about our check printing functionality in the coming weeks. Stay tuned for details!
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Really love the prompt customer service
Reviewed on 2017/08/08
Pros
The customer service is always prompt. The software is user friendly and easy to understand. I like the reporting tools available
Cons
The software appears to be a little antiquated. I wish it allow for better segregation of duties (ie the person who processes transactions can also submit payment)
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good customer service, product is not always easy to use.
Reviewed on 2017/08/18
Pros
Our main business goal was to have a partner that allowed us to pay our customers through both checks and ACH. OnPayConnect has met that business goal.
The customer support is always very helpful (I tend to work with Tracy most closely).
Cons
Epaysignup. We use OnPay Connect for business to customer payments. We were set up with another service called epaysignup that is not very user friendly that linked to OnPayConnect. Specifically, we were disappointed when customer zip codes were used as passwords, as we found that to be a security concern.
I also don't like the two part verification that requires authentication code every time I login.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Very good payment software
Reviewed on 2016/02/16
We have been using this software for 20 years to issue accounts payable and payroll checks. About...
We have been using this software for 20 years to issue accounts payable and payroll checks. About 1 year ago we added the virtual card payment feature which allows us to make accounts payable payments via single use credit card numbers. We export the payment information from our ERP system and import it into SecurePayPlus (SPP). We have SPP configured to required 2 people to enter user names and passwords before a payment can be generated. Overall the software works well although it does have a few minor quirks. The customer support is very good and the response time is usually very quick.
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
SitePro internal user
Reviewed on 2022/05/11
Pros
Its easy to view and approve invoices in the system as a user.
Cons
Medius is a bit glitchy and tends to freeze with high invoice count.
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Review Source
Overall rating
- Ease of Use
- Customer Support
review
Reviewed on 2016/02/16
Cons, complicated install
Cons, complicated install
Response from Medius
Chris -- We are sorry you feel the install was complicated. We typically can get a system up and running with off-site checks and all electronic payments in under 20 business days from receiving a usable payment file.
We would like to hear your feedback about streamlining and making installs seem more smooth. One of us will reach back out to you very soon.