UXCam Reviews

That it shows me exactly what went wrong instead of having to figure it out with data points

That very very seldomly I can't access the video even though the user session shows it has benn uploaded.

UxCam provides instant insight into customer behavior in the app. With the help of this tool, we were able to identify numerous bugs and points of user confusion. Our users are older adults who often engage with technology in unpredictable ways which they have difficulty articulating. This "big-brother spying eye" allows us to see what users are actually doing vs what they say they are doing, augmenting user testing and high-level analytics. Absolutely indispensable.

The most interesting longer sessions often don't get recorded, or get delayed. That's very unfortunate.

UXCam had me at the Sankey diagram: a concise picture of how users flow through an interface. Nothing compares to the the real-time feel playing back user sessions, seeing gestures while looking at our logged events scrolling through the timeline.

In one case we found a bug in our code where a hidden view was blocking user gestures on another view. For that bug alone, UXCam paid back our year's subscription.

The manual setup for Carthage was pretty easy. Support for tracking down issues was fast and personal to the point of suggesting which line of our example code to fix.

We did experience a performance hit when we requested high resolution screen recording. But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed!

Would be nice to have a bit more control in setting up milestone events (such as Touch, Talk, Type) and which view controllers to ignore for the a more concise Sankey diagram.

- Easy to set up and use
- Good performance for app
- Good report analysis.
- Price is acceptable

- With free account, limit of video to see is 5000. If you reach it, you can not see the other. When you delete the old video you still cannot see the newer
- With free account you cannot config which condition to record or not.

* Rather simple developer-focused implementation of SDK into application code
* Responsive customer service, including issue resolutions
* Ease of understanding UXCam Dashboard, which includes deep dive information that could be complicated to understand.

* Ability to allow users to provide feedback and comments on usage; ideally on a per-screen optional feeback, but end of session survey and/or voice feedback would be helpful in UI/UX desing

It literally to me about 5 minutes to implement: signed up, then created a screen in my app to inform my beta testers that I'm recording screen activity and to ask for their consent, and a couple of lines of code to turn UXCam on if consent is granted. That's it. Now I can see what my beta testers actually do when they use the app. The videos are low res, which is actually good because that means it's not a high burden on the user's phone or internet connection.

No real cons that I can think of - maybe the admin interface is too sparse, some may find it lacking in bells and whistles

This helps us to provide the user recording based on the part of the app which we are tracking and working to improve.
It gives quality analysis of flows that our users go through and clearly showcases the flaws in the flow. Once we get to see the flaws while user is using the product we can easily fix it and improve the overall experience for old as well as new users.

We have limited number of recordings available. So sometimes the quota gets over and we have to wait for a month to get the quota refilled.

The main feature of recording sessions where we can see a video playback with clicks and navigations is very helpful for understanding user behavior and improving the app. UXCam support is responsive and helpful.

Slightly cumbersome to configure with React Native as it took me some time to realize setAutomaticScreenNameTagging must be set to false. The web interface is a bit slow at times. The fact that the free trial account is locked after the trial period even though there is a free plan is a bit odd.

Video recording, detailed session tracking, screen heatmap
Very easy to set up
Supports react-native
Rapid customer service

Detailed event analytics is less powerful.

UXCam helped us understand the user experience in our mobile apps, I like we can see the actual video of how users use the app and find out what is working and what is not.

I think the user experience of UXCam can be smoother.

Very good team to help us setup and learn about the product. Excellent customer service and fast integration.

Only need time to evaluate our user's data and gain insights on their journey, tbd!

It couldn't be easier to implement. Just two lines of code and boom, sessions, device model, proximity location, screen recording, all automatically logged for you.

It looks like the crash logging doesn't work well. It has always been 0 but I've received some reports about crashes.

The ability to troubleshoot users issues, and detect their pain points.

It requieres a decent amount of time to fully integrate and take full advantage.

It was easy to implement and the feature were good enough

I think the recording feature of only 50% and random should be optional, it should give the option to retrieve all recordings on a range of time.

It does what is supposed to. Is a great help in monitoring the behaviour of the apps. The customization is enough to get the other details you might need. The customer support was great.

The dashboard interface design would need some improvement. It looks old and is hard to follow at first contact and is not very intuitive.

UXCam has been such a valuable piece of software, extremely insightful, helping us to champion user centric design.

The UXCam team are extremely helpful at all times, very supportive.

I think it would be good to have more flexibility with subscription, be good if subscription could be toggled on/off month by month.

It has helped us recognize the pain points of our product, it is very easy to use and essential for any new app!

Nothing really, it has been quite good so far

Ease of use
Customer care
Speed of adoption

Interface could be a bit more polished
Multi-user management is a bit kludgy