Gruveo Reviews

The ease of use. The design was/is intuitive which made learning it, a breeze. Our rep and his team really did the hard and tedious work of bribing their vision into something that is easy to understand which is the goal of every technology.

With this, I was able to show both the young and old, how easy it is to have WebRTC based video calls with a simple link.

Nothing. Our rep and his team are very responsive when it comes to new features. They really undersold the technology but over delivered on their vision. BRAVO!

Basing on the its ease of use, it has a simple and interactive interface allowing anybody to use. Since it deals with a market setting, it is easy for one to communicate with the customers or buyers easily and negotiate well even if they are in different geographical locations. Lastly is that unlike with other alternative apps, its not a must for buyers to create account instead the only important thing is the link which will allow them join.

Even though it is the best for a group setting in terms of calls that is both video and audio. Once you are called and you don't answer then it is hard for one to follow who called him or her.

It is easy to use with a simple interface. Also, the quality of voice is good

I didn't like the quality of videos. Also, I didn't like the option of disconnecting after minutes when the main person goes out

We use this for Telehealth visits and it is most importantly easy to use. We work with older clients who often are not super tech saavy and can live in areas with not the greatest internet. The simplicity of the one click to call system really helps because its not intimidating and it is easy for us to talk the client through how to connect if they have any problems. Coming in to the call on video and unmuted saves us a lot of hassle! Having one link also helps us with the vendors we work with. They know how to easily connect with us.

It would help if the on screen buttons were a little bigger. That would help our clients with less dexterity and poor vision easily switch the camera around.

I like the easy of use that the platform offers to the users and how it works, the application works very well in almost any browser only asking for permissions to use microphone and webcam

The lack of integration, in the past Gruveo offers an API to use, and it had some features like download videocalls to S3, generation of custom links in the moment, I'll like to see those features again, and some kind of improovement on the web interface to offer the posibility to create a custom wating room, a dashboard with nice statistics and the posibility to customize the records filename.

It gives our clients ease of access to remote meetings with our representatives and automatically records each interaction.

The lack of unlimited storage which leads to mass deletion of recorded interactions.

I liked that it has better privacy than zoom

It was not the easiest to use and the billing is confusing.

The software is super easy to use. We use it to do virtual estimates for customers & even customers with zero technology skills can figure it out since it is just clicking a link. I also like that the customer doesn't have to create any login/password information to video with us.

I wish their was a downloadable version so we could always be logged in on a software versus a tab.

I work in the telemedicine area and it has helped us to make the conferences between the doctor and the patient, everything is very fluid with the link, the calls are of high quality. very happy with the software.

how difficult it is to manage the users and that the links are not so modifiable

The best part about the service for our company is the ability to video call without having to download an application. Being able to use the service through a web browser on a mobile phone is key.

I have had issues where someone's phone doesn't switch from handheld mode to speaker, so they can not hear the meeting without having the phone pressed to their ear, which defeats the purpose of the video call.

It s easy to use for our empoyes and our customers. The only thing our custormers need is a webbroser.

Integration in a webshop is very easy and done within several minutes

I started using Gruveo about 2 years ago, and I hated it, had multiple connection issues, my customers had a hard time joining calls and videos would randomly not become available. I completely discontinued the use because of this. Recently started using it again, it has incredible impacting improvements, we had ramped down to using a single account for our organization and are now considering ramping back up due to the stability, reliability, ease of use for our customers and the improvement on the quality of videos.

Integration with our CRM and systems are not possible, we would like to drop everything directly into our systems

We have great experience with Gruveo's video conferencing features.

All is fine so far with Gruveo, I have no negative aspects to mention here.

We embedded Gruveo with our ERP. Very configurable. Quick installation.

Honestly I didn't find issue or something I dont like.

The ease of use with our customers makes servicing our locations much easier for both our team and our customers.

I don't like how the audio cuts out when flipping the camera around on phones. Sometimes will be in conversation with customer and miss part of convo when camera is flipped.

I can setup a link and have it ring multiple users and the person that is the most free can take the call. Its like a video call that calls a department vs a single user. I have not found anything else that is easy to use that has this feature.

I currently do not have any issue. Solved my needs!

It's very easy to use, especially for the customer. I love being able to record videos directly to Google.

It seems like there's been an ongoing issue for the longest time with some iphone devices where the volume doesn't work when the camera is flipped

The main advantage is that there is no download or app needed. Working with customers of all ages and tech savviness, the ability to connect via video with no software download nor account signup is a huge advantage.

We have experienced some issues with Apple products. However, Gruveo has been good about resolving those rather quickly.

I like most about this software because it's very easy to send the link and connect with the customer. Soon as they click the link they are tuned in.

I dislike that it's connection problems. Sometimes it is very hard to hear the customer, one or both of us is mute all the time. I can see the customers frustration because I can never know what to tell them.