Jane Reviews

Thank you so much for your kind words, Jennifer! We’re delighted to hear that Jane has been easy to use, the video features are running smoothly, and the integrations are helping support your practice—all great wins in our book!

We understand that pricing can feel challenging, especially for solo practitioners like yourself. Our co-founder, Alison, who owned a practice herself, has always prioritized making it so that Jane’s “salary” is typically covered by just one billable hour. Earlier this year, we introduced new pricing plans to better address the diverse needs of our community, though we recognize they may not be a perfect fit for everyone.

Thank you again for choosing Jane to be part of your practice. It’s an honor to support the important work you do, and we’re committed to continually improving Jane to make your experience as smooth and helpful as possible. Please don’t hesitate to reach out—we’re always here to listen and support you!

Caitlin, on behalf of Jane + the team

Hey Kassidy. Thanks for taking the time to review and for giving Jane a chance in your clinic. We’re disappointed to hear things didn’t work out, but we get that Jane might not be the perfect match for every clinic.

Your feedback is super interesting and really helpful for us. It sounds like charting and billing were the main challenges—if you’re ever down to chat more about it, we’d love to dive into the details. For example, we’re curious about how the SOAP notes got too slow things down or how the dynamics shifted once you hit over 100 visits per week, and what parts of the billing process were a pain. We're always looking to improve, and your insights and feedback are a big part of that.

We know that’s not what a review is for, but if you ever feel like sharing more, we’re here and ready to listen. I’m sorry Jane couldn’t quite keep up with your clinic’s needs, but we hope you find software that supports your practice the way you need it to. Wishing you all the best on your journ

Hi Andrew! Thank you so much for taking the time to share your thoughts about your experience with Jane. It’s fantastic to hear that you enjoyed Jane’s user interface and patient-facing features for scheduling and billing! We’ve put a lot of love into Jane, so it’s amazing to hear about what made the biggest difference for you.

We also appreciate you mentioning the need for more integrations. That’s something our community is asking for, and it’s an area we’re working to explore further in the future. The note about local data backups being a key factor in your decision was super interesting, too. If you’re open to chatting more about that, we’d absolutely love to hear your perspective—reviews don’t always give us the chance to dig deeper!

Thank you again for spending time with Jane and for sharing your experience. It means so much to us that we were once part of your clinic’s journey, and we’re always here if you’d like to continue the conversation.

-Caitlin, on behalf of Jane

Hi Julia. Wow—8 years! That’s incredible. Thank you so much for being part of the Jane community for all this time—it honestly means the world to us. Hearing that Jane has been easier for you to use than other EHR and scheduling tools? That’s the kind of feedback that keeps us going. We’re so glad Jane has been able to make the admin side of your practice a little less heavy over the years.

We also really appreciate you sharing your thoughts about connecting Jane to accounting software. That’s something we’ve definitely heard from others too, and while we can’t make any promises, we’re always dreaming up new “skills” for Jane to learn, so who knows what the future might hold?

Thank you again for trusting us to support your practice and for letting Jane be part of your journey. It’s been such an honor to be alongside you these past 8 years, and we can’t wait to see how we can continue to support you in the years ahead.

-Caitlin, on behalf of Jane + the team

Hi Abby! Thank you so much for your review.

It means a lot to hear that Jane has been a helpful resource during your mental health journey – knowing it made a positive difference for you is truly rewarding, and we’re grateful to have been a part of your path.

We’re sorry to hear you had difficulty reaching customer service. We’d love to learn more about your experience so we can improve. If you’d like to share more details, please don’t hesitate to reach out to us directly, we’re here to help!
Thank you again for trusting Jane to support you on your journey and for allowing us to be part of something so important. We’re honored to assist you so you can focus on your wellness. :)

-Caitlin, on behalf of Jane

Hi Janie. Thank you for taking the time to share such a lovely review about our support, and for appreciating Jane’s design - both from the admin and online booking perspectives. We’re thrilled to hear that you’re really enjoying things, but please do update your review or reach out with any further thoughts once you get more familiar with things - we always love to hear from our users, whether shining or constructive feedback, as it helps Jane grow.

We hear you and realize that there are some challenges when it comes to Jane being able to handle two languages at once - it’s a skill Jane hasn’t really mastered, making it very manual. We’ll be sure to pass along that feedback to our team.

We hope you’ll update your review once you spend more time with Jane, but thank you for sharing your thoughts and impressions of Jane so far with us. I hope we can continue to provide you with great experiences for years to come - thank you for being part of our wonderful community.

-The Jane Team

Thank you for taking the time to share your thoughtful feedback about your experience with Jane so far, Ling. We’re so happy to hear you’re enjoying most of Jane and our support - we hope we can continue to meet that bar, and even exceed it one day!

We appreciate you also sharing the things you’re having some difficulty with. It sounds like the charting aspect may be posing some challenges and we’d be curious to hear what you’ve tried so far. Would you be willing to reach out to our team through our support email to share a bit more about your feedback? Our Medical advocate, Hayley, would love to connect with you to chat more about your feedback and see how we can help and what we can maybe learn. We’ll keep an eye out!

Thank you again for such a detailed and genuine review. We hope you’ll take us up on the offer to chat more.

-Caitlin on behalf of the Jane Team

Hey Margaret. Thanks for sharing your positive experience with Jane! We're always so happy to hear about the great impression our Support Team has left with a customer as it's a "quality" of ours that we hold near and dear to us. I hope we can continue to deliver that high mark of helpful support.
Hearing that Jane has been intuitive and easy to use for you is something we always love to hear as that usually means Jane is a great fit for your clinic. Thank you again for your support and for choosing Jane, we look forward to being part of your clinic for hopefully some time to come. :slightly_smiling_face:

-Caitlin, on behalf of Jane

Joseph, thanks a million for taking the time to share such a fantastic review of Jane. :) We're over the moon to hear that Jane is hitting the mark and supporting everything you need to do—that's music to our ears! Our team, driven by a strong growth mindset, is always thinking up ways to make things even better, and we're thrilled that resonates with you.

You're a crucial part of this journey, and we'd love to hear any feedback you might have, so be sure to send it our way when it comes up! Thank you for choosing Jane and letting us be a part of your clinic adventure. We're excited to keep supporting you, your team, and your clinic for the long run.

-Caitlin, on behalf of Jane

Hi Delphine. Thank you for the kind words here, they’re so appreciated. We love to hear that you’re finding Jane easy to use for both you and your patients - that’s one of our favourite things to do! I hear your feedback - while you can have the patient-facing side of Jane set to French, Jane’s administrative side is not written in French. While not perfect, something we see some practices do is use the built-in translating feature of their web browser which works quite well. We always want our users to be happy with Jane, so I hope we can continue to do that for you. Thank you for being a part of our community! :)

What a great review to read, Beverly! Thank you so much for sharing your feedback in such a fun but kind way...it's an honor for Jane to take on such an important role in your clinic! We're lucky that you came over to Jane and I'm so pleased to hear that you've enjoyed not only your experience with Jane so far, but with our support team as well. I hope we can continue to help you grow and help you help your clients. :)

Wow, thank you for your kind words, Stephanie. :) It makes our day to know that Jane is helping you serve your clients and yourself—that’s exactly what we aim for!
We’re so glad you find our guide to be a helpful resource and that our customer service top-notch as we really strive to provide that warm, human-first support. What would we do without awesome users like you? Your feedback keeps us motivated to keep improving and supporting your practice, and we're so grateful to have you as a valued member of the Jane community.

-Caitlin on behalf of Jane

Hi Karen. Thank you for sharing your thoughts about your experience with Jane. We're thrilled to hear you find the software user-friendly and are enjoying its features! But your feedback about the appointment booking process is helpful to hear, we know how frustrating that can be in clinic...seeing so many spots taken up by a few certain patients. It may be worth calling into support to see if there's a solution that could work for you. We'd be happy to chat more about this so feel free to reach out to our team anytime! Thanks again for the review and for choosing Jane - we're grateful to be part of your clinic and day-to-day!

-Caitlin, on behalf of Jane

Thank you for sharing your feedback with us, Myles! We're thrilled to hear that Jane is meeting the mark for you and fitting most of your needs. We love to hear that our customer support has positively impacted your experience - it's truly one of the things about Jane that we hold most dear to us, outside of building a great product to help clinics. ;) Thanks a bunch for choosing Jane for your health and wellness practice—your support means the world to us!

-Caitlin, on behalf of Jane

Hey Priya. Wow! Thanks a ton for your awesome feedback. It’s music to our ears that Jane has been a trusty sidekick to you for so long - 7 years. We're so glad we've been able to help answer all your questions and make your experience smooth sailing for so long, to the point where you're now using it as a practitioner AND clinic owner. Congratulations!
We're genuinely honored to be a part of your practice and are here to cheer you on and support you every step of the way. Thank you for choosing Jane to help you help your community. :)

-Caitlin, on behalf of Jane

Hey Gholamreza, thanks a million for sharing your detailed experience with Jane! We're thrilled to hear that you find Jane fast and easy to use, and that our team's support has been a win for you. Your feedback about its completeness and ease of use for paramedic practitioners is like a little gold star for us— we genuinely appreciate your positive comments. Thank you for choosing Jane and for being part of our community; we're committed to making it even better for you and all our awesome users. Keep the feedback coming!

-Caitlin on behalf of Jane

Hi Laura. Thanks so much for your detailed and thoughtful review, and for giving Jane the wonderful opportunity to help in your clinic.

It’s a joy to hear that you found Jane user-friendly, simple, and a “walk in the park” for both yourself and your clients. Though it’s tough to hear we didn’t meet your price-point needs, which we realize it’s such an important factor for solos practitioners like yourself, it’s helpful to hear this feedback.

You’re right in saying that Jane comes equipped with almost everything you could ever need to open, run, and grow your practice - but that may be too much for some just starting out or working on their own, and we get that. While we may not have something that fits the bill for you right now, I hope we can cross paths again down the road. We’ll always be here for any questions or a chat if you think about us again. :)

-Caitlin on behalf of the Jane team.

Oh my, that review title is such a compliment…thank you, Renata! Your feedback here has some great highlights, and I just love that Jane has made it easier for your patients to book! When it comes to Jane’s modern look, that’s definitely something we love to do - not only making the work Jane does for you high quality, innovative, and efficient, but sleek and great to look at, as well. :)

I hear you about features when it comes to timelines, it can be tough to wait. We would love to get all of the cool things we’re working on into the hands of our customers as quickly as possible, but as you may have heard us say before, building a new feature is like a renovation where you truly don’t know what you’ll run into until you’re far into it. Quality is also extremely important and plays a big part as we will often go through phases for a new feature (testing, beta phases, feedback, more testing, etc.)

Phew, anyway. I just wanted to say that I hear you and provide some insight there. Than