Entrata Reviews

simplified solution for our daily operational needs

the software can present challenges in our daily usage at times. some of the issues might be permission based related features also

Quick and easy access to the resident dashboard to review everything ranging from charges and payment history to repair requests and phone calls to team members.

I do not like the way parent/children properties are handled when you're dealing with large properties that were built in phases. Often even representatives at Leasing Center aren't versed enough to locate residents between phases. Really need to add functionality to require the resident to upload and attach items to documents. For example on our parking agreement, it would be great if we could ask persons to attach their proof of motor vehicle insurance and motor vehicle registration when completing the document. Docusign has utilized this feature for ages. Despite repeated requests, Entrata is yet to embrace the concept.

Entrata is easy to use and close out work orders.

It would be great if you guys could send TiVo calls to residents and also track work orders through issue rather than the tenant or unit number.

I enjoy that all aspects of property management are in sync with leasing, maintenance, reporting, and accounting all in one software.

Customer service is not consistent and larger issues often don't get addressed. It seems like development team does not address bugs or glitches timely or ever. Specifically we have wanted to implement the PO system, but for close to 6 months this part of the software does not work (trying to import a catalog of PO items does not work). "Development team" has been looking into this for the entire 5-6 months and despite multiple follow-ups, there has been no changes or developments in this issue.Also - the "Gain Loss on Lease" and GPR does not make sense often and cannot be made sense of. When asking for support on how a number was determined, the support team does not offer much/any help.Lastly, customization of pricing through editing the pricing matrix on the "Pricing Dashboard" is clunky and inefficient.

This software is very forward and self explanatory. Very easy to use and teach. There are not hidden features you have to search for.

There can be glitches/slow load times when updates are preformed or new items rolled out. They are usually fixed quickly though.

The ease to post the rent in entrata to the residents account and find and correct posting errors

the difficult to do renewals manually if it has already been sent electronically to the resident and they at a later date decide to come in and sign it manually the steps to get it uploaded is time consuming

I like Entrata mainly because of the dashboard. The dashboard makes it super convenient to see everything that needs to be done and any tasks that are outstanding. Also, the bulk unit assignment board is the greatest thing when you are roommates matching people and assigning apartments.

One thing I dislike about entrata is that sometimes there are random bugs and glitches. Some things are easily resolved an others take forever to be fixed. I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.

I love how easy most things are to do in Entrata. From leasing to rent tracking, it makes all daily management tasks super easy. I also really enjoy the visual aspects of the leasing and rent tracking. It makes it super easy to glance at a guest card to see what step they are on.

It has a very difficult learning curve. New staff struggle to grasp how to use Entrata for a couple weeks. Even then, it will take about a year until you master everything you are able to do. Also have some filters missing form the search function like number or an application or lease was open for.

This system is very user-friendly and hands down the easiest Property Management Software I have used in my 5+ years in the field.

Wish roommate shuffle was accessible in terms of being able to shuffle multiple times a day if needed

Computer friendly easy to use. tabs easy to use

multiple users it slows it down. training videos can be better

I used Entrata software at Dobler for years and was pleased with the change ([SENSITIVE CONTENT HIDDEN] was excellent as our point person.) and the accommodation for the company.

Unless you have an IT person in the company working on Entrata all the time, all updates can be frustrating.

i do appreciate the user friendly system

what i like least is the functionality, there are a lot of glitches that happen very often and customer support is less than helpful most times especially when its an urgent situation. It can take weeks to resolve at times.

Love the accounting features with this program. I soley work in Construction and the job costing piece has come a long way in less than 2 years, but also has long way to go.

Not very much control on the job costing side with contracts and purchase orders.

Dashboard home screen allows us to track important activity + highlights action items. Ability to send leases & other documents directly through the system to be signed.

Several glitches have come up, many including email issues (BCC recipients not receiving communication, residents unable to respond to email relay, etc.)

I really like that it’s one program for all my needs and that I can find everything I’m looking for

Sometimes there are errors that appear and require a ticket

In integrated with our other software yardi.

At the time tenant payments were not updated in real time.

The 'just work' feel
Many options to get the job done
Has an iPad companion app
Can make different types of account for the employee
Has a resident portal
THE BEST PART IS THE PACKAGE SYSTEM!!!! (Its the little things that is great)

I can't select site wide residents to do a bulk email or text message.
With the financial section there is not a function where you can say to stop charging late fees because they are waiting on deferment from the university.

It's most of the time super easy to use! It's straightforward and just what I need for day to day work.

Checking out packages, whatever was done in the last update, made it super difficult to do so. I now have to find the exact resident instead of look for just the apartment. Also sometimes charges for whatever reason double charge, i've spoke to tech already but still not sure how to fix this issue. Lastly, it no longer shows when manual contacts have been scheduled in the activity log- only the day of when it was scheduled for does it show. Which is frustrating when we're going back to make sure our team does their part in contacting the residents.

Personally I managed 7 properties and it was so easy to navigate between them, they were all in one place. Resident portal was user friendly, all my resident switched to online rent payment.

The only problem I had was resident communication, sometimes the emails would reach me 24 hours after tenants submission.

I love that Entrata has figured out to post money without having to put all the numbers in off the money orders.

The fact that you can't always refresh a page to update changes. Most you have to log out and back in.

The ease of use and the monthly updates.

Previously (prior to new reporting) Reporting was overwhelming

The various options that we have to communicate with residents whether it is by text or email.

It would best if Entrata would allow an administrator the ability to customize the level of access of information for its staff.

There's a lot of information available to work with. I can run reports and add notes pretty easily.

Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.

I like that finding the information for what is needed has been made a lot easier in the past year.

I wish that when we were looking to solidate specific information there would be an option to do so.

Entrata makes it easy to keep up to date on leads as well knowing availability quickly

Not always easy to navigate when it comes to application process.