Maxio Reviews

I am so happy that a customer success team has been added. This has been so important as we build our dashboards and reports that we use on a weekly/monthly basis.

The implementation and training was good but there was a lot I didn't learn that I didn't realize until after implementation was complete. There are a lot of features but I often have trouble figuring out where to go or what reports I need.

Easy to implement basic subscriptions, APIs, and product offering.

Cannot manage multiple sales channels and lack of CPQ.

It has an amazing level of features and functionality.

It is a bit clunky in some areas that I’ve used.

We use Chargify for all things billing like processing subscription charges. We've also been able to automate invoicing/statements, failed credit card payments, subscription state, customized billing, etc... and can we talk API? Their API was very easy to integrate with and use has shown to be very valuable when regarding disputes and verification of integrity of our customer accounts. We couldn't be any happier! Plus, their support team is and has ALWAYS been helpful when anyone from our team reaches out.

- Easy to use
- Easy to implement in your system
- Not too expensive
- Good value for money if you don't need additional features

- Invoices are too expensive.
- Not possible to create "customized" pricing structure.
- Only trial/active stages, no additional stages.
- Limited in features
- Should have more innovation

Daily update on the MRR in each currency is invaluable. I can quickly see how we performed that day. And tale corrective action or congratulate dependent on the country and numbers for that day.
Includes; New Business, Expansion, Reactivation, Contraction and Churn.

I recied a separate e-mail for each currency. I would like to receive just one.

The sales process and the setup process were both so great. I felt very well taken care of by, especially by my on-boarding specialist, Kayla. She took me through a very stressful transition (let's be honest, money and technology can stress a person out) and made it smooth and easy. I'm very happy to be on track and using the system now. And I love it! I went with Chargify because it seemed like the only system that would allow me to both charge clients cards automatically, but also send invoices to those clients that need to pay by check, ACH or wire transfer. We have a lot of international clients, so this was imperative for us.

There are a few places that improvements could be made, but they are minor and the staff seem very open to hearing comments. I do wish we could go back and edit invoices that have already been created. But I understand the reasoning behind it. I would also like to see more advanced/flexible reporting.

Roll-over invoices for those who don't pay a previous month (whether on purpose or by accident) is REALLY helpful. It allows us to make sure we're not losing money from month to month, and helps to keep customers accountable to pay what they've agreed to pay. Along those lines, it's super beneficial to have a way to track (in as great a detail as desired) a person's billing history to be able to verify and better handle what can otherwise be frustrating conversations with customers.

Sometimes it can be confusing when adding in check payments to keep track of where they come from. Perhaps a helpful reminder when adding in a check payment saying something along the lines of, "Hey! Looks like you didn't write a note here -- you might want to, just for future reference."

Above all else, their instant online CHAT SUPPORT should be an industry standard. I have had some crazy, custom expert level scenarios with which I have tried to "stump the chump", and every time, they have not only helped me come up with a great solution, but walk me through how to implement it.

Their support staff have real personalities, you can actually feel the ownership they have for the product when they assist you in the areas of the software that you need help with. They are fun, and professional at the same time.

A client came to me with this already in place, and I'll recommend them to every client I have who needs this software, all day, every day.

Since there is a 100 character limit that I must fill, I'll just sit here and type whatever comes to mind. There isn't one con. Wait. Maybe one.

Nope. Can't think of it.

Chargify is easy to use for the most part. Dashboard's great, especially revenue comparisons between this month and last month. Our customers do not have direct access to their Chargify account, so I like being able to share a link via email so they can update their billing information. The "transactions" tab provides a quick view of the latest transactions which comes in handy. It's easy to setup new products and coupons. "Site activity" provides a great view of payment success/failure as well as sign up failures, etc. Support has been responsive when I've needed assistance.

I would like to be able to cancel a handful of Sponsored User accounts but cannot do it without affecting the churn rate.

The platform is fully featured as far meeting as our needs for recurring annual billing for software licenses. It has a fast interface, the API is solid for website related coding, and the

The admin area is lacking in features. No real ability to generate custom reports, though they have some details reports but the drill down is limited. The search/filter capabilities are poor in most screens. They recently added a global search ability, which is handy for simple account related detail, but presents only a short list, and can only select one account each time, so no good for bulk searches. The main list screens for transactions and subscriptions is severely lacking in searchable parameters. For example, searching transactions exposes only date range and a type. No other transaction data is available to search against. This lack of back end admin features appears in other areas too, such as the web hooks panel.

Chargify is a great product. Great for smaller business. I like that it's fairly simple and intuitive for setup and use. The UI is great and easy to navigate. Support are very responsive and friendly. They take initiative to help and advise customers through developments in subscription charging and often introduce useful new features to the tool. Always striving to improve. API is good too.

Some of the framework introduces complexities and complications. I've struggled a bit manging customers using invoice billing and also having customers manage information, statements etc in the billing portal. Though there are workarounds for any issues it can, occasionally, make things a little fiddly.

For me, as a QA in company it's easy to use. Honestly, we didn't even once have problems with it. It just works.

I heard from those who configure it, it was not really easy to do it but if you did in once, that's done and you can forget about it.

Chargify allows our company to manage subscriptions without any hassle.

The ability to edit invoices. It should be easier

I like how easy it is to use and how seamless it integrates with other online apps (shopify, mailchimp etc)

I wish the email tool allowed for you to style emails better. The user interface is clunky and limited. Also I wish the integration with mailchimp passed along the subscription status of "pending cancellation". That way we could set up an automatic email campaign in mailchimp that is sent to users who change their status. It would help us save subscribers before they cancel.

Easy integration brought us to Chargify and it has been consistently good. The simple interface and a fair number of modifications have been great to manage our billing system without having to master an overly complex system.

We sell recurring and also Pay As You Go subscriptions. Recurring works great and our customers love it. Our Pay as You Go customers complain from time to time because their statement can arrive up to 30 days after their purchase. That makes them assume they have be billed on a recurring plan.

We understand we are a weird kind of account and you focus on recurring ... so no hard feelings

Chargify is wonderful because it allows you to do so much in one space. Our company struggled to find a place we could change billing, refund, and cancel accounts without having to go across multiple platforms.

My only con to this software is I wish you could make refunds further back than 120 days. It can get tricky when we need to refund more and end up having to contact our billing department to cut a check.