Mobile Text Alerts Reviews

The program is fairly easy to use. It does have a slight learning curve for the Senior community but they do have awesome tutorials which makes it much easier to learn and implement.

There is not much I don't like. I seem to have an easier time of getting subscribers as compared to other like alert software, but sometimes I need more and am not sure how to do certain things. Help is always available quickly and are very knowledgeable and don't make me feel like I should have known that particular issue.

So far I am pretty disappointed with my purchase and regret purchasing a full year. I wish I had purchased mo to mo so I could cancel.

All scheduled message go out 3 min late so it is very confusing for subscribers if my messages says join me in 5 minutes and I have already started because you sent the message late.

- Reliable,
- Affordable.
- Very friendly and helpful staff...
- ...in the last 13 mounts there was only 2 small glitch and they were corrected less then 8 hours.

- Need upgrade to provide the general double opt-in rule. (by-law requirement in many country!)
- Need upgrade to send an email to me (admin) if someone opt-in and/or opt-out from my service (by law requirement to keep in record them!)
- Very nice to let me send email and SMS campaign together, however the email should be free up to a certain amount of email, but definitely not charging by counting of characters . (Your competitors providing 10-18 000 free emails /m)
- Please figure out the Time-zone sensitive sending. Similar than the timezone-wrap in Mailchimp. BUT, if i can suggest: forget it the subscribers time zone selection by their IP address location. This is a dead end! There is a lot of issue with that. However if you let me (admin) set up a "time zone delay-number" at every subscriber record and this number can a variable at the "scheduled sending", that would be a really professional solution.

Hassle free reminders, no pressure tactic, convenient

N/a ease of use as a consumer is good and can always opt out if no longer applicable

I love using Mobile Text Alerts to send texts to my customers. It is very easy to set up and get customer subscribed. Once they are subscribed, the ease of creating a text is amazing! The tools that mobile text alerts have for LuLaRoe retailers is great. The live assistant works well to keep up with solds while live. Using the bless registration link through them is They also have loyalty rewards, giveaways and so much more. The app makes it super easy to send a text on the go. Roll over texts is one of the best parts!!

The only thing I don't like is that the price was a little high unless you pay for year in advance and then it becomes a better price. But roll over texts helps me be okay with price!!

Very intuitive to use. Storage of phone numbers very handy. Ability to send at future date is very valuable, so we send reminders of evening activities at 4:30, when kids are out of classrooms.

Things I'd like to see in the future -
Ability to send the same text 2 or 3 days in a row. Or send it on the same day every week for a few weeks, etc.
A few more columns for categories of members, ie; boys, girls, parents, juniors, seniors, etc, so we could just click girls and parents to send a message about a sleep over, etc

Ease of use. It took only one attempt to feel comfortable with the process.

I don't like the fact that a one text event can be considered multiple texts based on the number of characters. The primary goal is to get information the the subscriber and forcing the sender to be concerned by the character count can impact the effectiveness of the message.

I like mobile text alerts for staying on top of different events going on at some of my favorite stores.

Sometimes the stores go overboard with the amount of messages they send but that doesn’t have anything to do with the quality of the app!

I LOVE the customer service as well as the design, functionality, and intuitive structure. The Mobile Text Alert crew is super responsive and helpful in resolving any questions or issues that arise.

I would like to be able to add a small group of subscribers all at once on one screen rather than one at a time. It is a minor negative though.

Mobile Text Alerts is user friendly and the customer service is helpful.

The price breakdowns I found confusing at first.

The customer service of Mobile-Text-Alerts is excellent. Cust support rep was extremely quick in his responses to our organization and was able to facilitate our entire group text solution in a matter of hours. He responded to emails within minutes and was on top of the job and made it easy for us to renew our account. Would definitely recommend to others.

Occasionally doesn't send to some phone #'s (could just be a phone issue). Other than that we had no issues.

what don't I love! It's helped me reach my customers directly! I have never had an issue. When I have reached out for support they have gone above and beyond!

I really don't have any complaints I can note.

I am a senior and still learning the software but think it is a great tool.

My con is not a defect in the software, it is user error and not having the computer knowledge of those who grew up learning the how to's of navigating. I don't know what I don't know so it is hard to know what to ask.

I like that the software can support multiple user and groups. Adding people to the groups was easy, and there's an easy scheduling option, as well.

While it was good for basic texting, we ended up moving to another system that would support more advanced functions like also sending email messages, reminders to staff, etc.

This is one "not so complicated" service that you can get up running in no time. Also they have a mobile app.

There are some features not available that I like to use like uploading lists, but I wrote to the service desk and they added the same day!

It allows me to send instant notifications to my customers when I am having live sales, giveaways or other specials. I can't think of a more effective and engaging way to stay in touch with your customers than with a direct text message

That I didn't start with it sooner. Had I started sooner I might have more customers now than I do.

Allows us to reach customers when they can't always talk on the phone.

Just learning where things are and how to navigate but it's not that bad once you take a few minutes and learn.