Beds24 Reviews

You can do ANYTHING you want. There is no limit : )And if you found one they will go above and beyond to help you push it !

You don't have that level of customization without a pinch of complexity but i set it up for oldish folks that us beds24 on a daily basis and never have any problem.

- did many things such as create a website and allow channel management

- was concerned with the fact that I would have to pay for each SMS text message for notifications

The application has amazing functionality and I understand the massive effort to build such an application, to maintain it, and to coach people on usage. The direct support calls, were of immense help in getting my property set up and all the auto actions to save me time and frustration.

It's the overall high level of functionality that creates the obstacle for new users to get the business application set up. However, low cost direct training and support is available which solved this obstacle. The interface is dated and many important processes are not intuitive. However, with the complexity of what the application achieves it hard to imagine how to make it much more intuitive. Therefore the critical value of the direct support meetings.

It has everything a hotelier or a manager needs. So many functions which make life easier.

There are no things that I don´t like. Only I would love to see prices for children depending on their ages.

- A lot of funtions
- Very fast customer service
- Extensive wiki where you can find almost everything
- They keep getting better all the time

I am obligated to leave 40 characters here but honestly don't have any con.

PRICE compared to the others we looked at. The face book integration for our page. Invoice management. channel software is great.

Great capabilities, covers everything you need managing a vacarion rental.

Nothing! It's just a very good system and improving every day.

Ease of Use, Cost effective, They thought of everything and its been very well tested, I only found a minor bug once and it was an interpretation issue. The automation possibility of this product is the best thing about it enabling you to notify both guests and staff based on set triggers by email or text to their phone for example when cleaning is due. The channel managers also receives regular upgrades with new channels connected via XML. New 3rd party software for accounts added regularly to manage specific tasks. Our rep and her team of customer support rocks, they are very knowledgeable and reply in under 24hrs sometimes within the hour - Love it. Also enables you to have multiple rates categories and booking policies just like you would on an OTA so you can be as competitive on your website as on the channels or even show certain booking policies only on your website and others on channels

Takes time to learn and install yourself.. I invested about 40 hours to get it going and probably over a 100hrs in all to get us to where we are today. Obviously this is reflected in the price of the monthly payment as its very competitive.

Once installed, it is so easy to use. Overall, it has helped us gain a lot of time.
Most of all, I love their costumer service. They answer fast and really try their best to understand the problem and bring solutions.
I regret only that the Covid-19 crisis prevented us to use the software to the full potential. But hope that we can do so soon when things are better.

It is a bit complicated at first for one who does not have a technical background to set up the software and all its branches. But their tutorials are really clear, so one learns. And now things are very smooth.

The beds24 channel manager has great interface. It's very easy to use and has a lot of functionality. It also includes detailed manuals for everything. What stands out especially is the support. They responses are always quick and to the point. They have helped me with everything from the beginning. Extremely satisfied!

Beds24 has support for many booking engines. There are still some smaller ones that are not supported, so would be great to see those. It's not really a major problem.

Beds24.com is excellent. I am not technically minded/computer orientated but the personal support from Iuri at Beds24.com makes my life so much easier when I need help updating prices and have other questions.

Would prefer if it wasn't self - service. If you could just send an email explaining what you'd like to achieve and if the beds24.com team could do it for you even at a higher cost it would be worth it.

A really efficient software to manage apartments/hostel and automate

For me all is great, there's still room for improvement but the beds24 team is always listening customers and they needs to improve their software

I have already occupied many channel managers, and Beds24 is the most complete of all. Many automations can be customized. It has a very good cost benefit. I'm sure I'll be with them for a long time.

Because it has many functions, sometimes I don't understand very well what it had to do. But they have a very complete manual.

The Booking grid is an effective tool to manage bookings and inventory

The integration problem can be a little tedious as you have to go through the online manual for any troubleshooting

The customer service and online/Zoom support is second to none. At first it is not easy to navigate by yourself, I decided to use the 30 minutes free tuition and then a paid hour. The best return on investment I have made in a long time. The gentleman was extremely professional, knowledgeable and very pleasant. I now have all my properties up and running on Airbnb, booking.com and the other guys. Thank you

Nothing to complain about, as said above before the tuition it is not very intuitive (no channel manager is) but after the tuition it is very easy to use

Great user interface, Has every feature you need for the French Market

Some of the interaction of the various save menus complicated coul be more user friendly if you work with multiple pages open

Full functionality, API, customer service

UI a bit "old fashioned", rates are very flexible -> rate plans should be added, though.

It integrates with other platforms that are important to us. It is much cheaper than other channel manager

Not the easiest system to use. I work in an IT company but I still struggle and gets so frustrated when things go wrong and the support can only be contacted by email. They will send you a bunch of links to read with some sort of instructions that are so hard to understand, but will not help in actually fixing it for you. You are basically on your own. Go figure it out!