AscendTMS Logistics Software Reviews

AscendTMS Logistics Software

4.8 (359)
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Free Logistics, shipping, and freight management software

Overall rating

4.8 /5
(359)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5
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359 Reviews

Casey
Casey
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CEO

Reviewed on 2019/04/24

As an owner of a 3PL I have to use software that keeps track of all my top line revenue, gross...

As an owner of a 3PL I have to use software that keeps track of all my top line revenue, gross margin, and commissions for my sales team. Ascend does a great job of all of that. The board itself where I keep track of the companies shipments is very easy and simple to view. It has to be when you're moving a high volume of loads and need to stay organized. Overall great product.

Pros

1. In the cloud.
2. UI is great.
3. Easy to add users, delete users.
4. Great reporting.

Cons

Nothing. They continue to improve their software every month adding new integrations and add ons.

Response from InMotion Global

Wow wow wow! Thank you for that amazing review! The AscendTMS team!

Jennifer
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Only TMS I will EVER Use!

Reviewed on 2021/05/13

After using several other EXPENSIVE TMS software, this is the only TMS software that I would...

After using several other EXPENSIVE TMS software, this is the only TMS software that I would recommend to anyone! Large or small!

Pros

Extremely powerful and expansive software has the most user friendly interface.

Cons

I have yet to find something that I don't like about this software!

Alternatives Considered

Tailwind, Descartes Aljex and Tailwind TMS

Reasons for Choosing AscendTMS Logistics Software

Because AscendTMS is simply THE BEST.

Switched From

Descartes Aljex

Reasons for Switching to AscendTMS Logistics Software

Again, because of my experience with AscendTMS, no one has ever even come close to the features and the value that they offer!

Response from InMotion Global

Thank you SO much, Jennifer. You ROCK!!! I will tell the entire team here just how much you love AscendTMS!! You made our day!

Daniel
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Feature-rich, but somewhat clunky and time-consuming.

Reviewed on 2018/02/15

Since the software integrates with other offerings, I ended up signing up with Triumph Business...

Since the software integrates with other offerings, I ended up signing up with Triumph Business Capital for factoring (because they were integrated) and Triumph has been great.

Pros

Ascend tries to be many things, with a host of integrations from DAT load board to Triumph Business Capital for factoring. There is a lot going on and for the most part, the software does its job. The address auto-populate feature is very helpful when entering new addresses. That is sort of where the positives stop for me.

Cons

There are simply too many steps to go through to enter and dispatch a single load. Instead of having everything on one screen to be entered quickly, you have to fill out one screen, click to go to the next screen, click to go to the next screen, all for one load. It simply took me too much time. I ended up switching over to Trucking Office (I am a smaller operation) and the difference in time spent dispatching was very noticeable. All in all, it was not bad software, just did not work out for me. There are also minor glitches with the formatting of the website interface that bugged me, like text running outside of a box, just little aesthetic touches that were distracting.

Response from InMotion Global

HI Daniel, it looks like you just had a BASIC subscription to AscendTMS and so you didn't get "all the goodies" you needed. If you want all the bells and whistles in AscendTMS you need to upgrade to the PREMIUM subscription for just $49.

Once you get a PREMIUM subscription - you will see that ALL of your needs will be met, from driver payroll and full accounting to IFTA reports and load tracking etc.

Thanks for the review.

Stephen
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly function and customizable TMS!

Reviewed on 2024/07/18

Overall this has been a phenomenal experience working with Randy & Steve on Ascend questions and...

Overall this has been a phenomenal experience working with Randy & Steve on Ascend questions and EDI integrations. Thoroughly impressed with how quickly we can update the TMS ourselves to fix and optimize workflow issues.

Pros

Customizing the TMS to exactly what we need to run our business effectively. Very fast customer support. Love that it just WORKS and doesn't have a bunch of fancy things that are half-baked and non-functional.

Cons

I wish I could create custom visual dashboards in Ascend as opposed to exporting the data and working within Google Sheets. Currently lacking the ability to push X6 updates via EDI.

Response from InMotion Global

SIMPLY AMAZING!!!!! Thank you!

Tonyq
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Over-all, 5 start review bases on applications

Reviewed on 2023/01/27

Pros

Price, customer service and the user-friendly platform.

Cons

Only one issue is the hold up with Project44 integration in full for tracking.

Response from InMotion Global

AMAZING AMAZING AMAZING!!!! You are AMAZING, Tonya. Thank you soooo much! The AscendTMS Team!

Kimberly
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ascend Review

Reviewed on 2019/08/01

Pros

Ascend TMS keeps growing with me as my company grows. They have partnered with some great companies to add even more features that make my company able to post loads to more load boards and process loads more quickly, and . We are able to work more efficiently and cost-effectively.

Cons

While it is easy to learn, there were parts of the software that I did not know much about - mainly the accounting. I learned how to do much of it on the fly. Watching the videos helped and the support from Ascend TMS has been great. I would like to see a "user's group" set up so people who use the software can share tips, how to's, etc.

Response from InMotion Global

Hi Kinberly - You ROCK. Thank you SO much. You are such an important client to us. The AscendTMS Team.

Michael
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AscendTMS a great TMS for beginners and experts.

Reviewed on 2023/08/09

My experience with AscendTMS has been over 100% great.I enjoy working with the team, and enjoy...

My experience with AscendTMS has been over 100% great.I enjoy working with the team, and enjoy using the TMs to manage our business.

Pros

That the customer support team is speedy in response, and extremely patient in teaching users how to use the product.

Cons

I would like a quickpost option to quickly post to multiple load boards at once.Everything else is great besides this.

Alternatives Considered

Descartes Aljex

Reasons for Switching to AscendTMS Logistics Software

I did not like the idea of being locked into a contract.My mentor uses Aljex and told me to try it, but I choose AscendTMS for the contract free, the free trial, the awesome TMS, and the great customer support.

Response from InMotion Global

AMAZING - SIMPLY AMAZING. Thank you!

Maria
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Service Speaks for itself

Reviewed on 2023/03/31

What stood out to me the most with this software was my interactions with Elwood Black. He provided...

What stood out to me the most with this software was my interactions with Elwood Black. He provided me with the live links to all trainings offered, he ensured I knew how to access all the walkthrough videos, and checked in on us throughout our entire trial process to ensure no additional assistance was needed. This has been by far my best customer service interaction since we have opened our business. We truly appreciate not only your software and it’s functions but also the amazing representative assigned to us.

Pros

All the features are absolutely incredible. They have made it impossible for you to need additional software outside of your typical load board subscriptions. The walk through videos provided are beyond informative they make it impossible to struggle utilizing and navigating the software.

Cons

I wish there was an option for a monthly subscription with at least up to 3 users at a cheaper rate.

Alternatives Considered

3G Transportation Management and Tai TMS

Reasons for Switching to AscendTMS Logistics Software

These other products either offered poor customer service attitude until you are willing to purchase their product, or they expect you to just learn the software as you go.

Response from InMotion Global

AMAZING! What can I say. THANK YOU!!!

Jay
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Support

Reviewed on 2019/08/29

Overall this is a very easy software to configure and use.

Overall this is a very easy software to configure and use.

Pros

Ease of Use is by far what I like most about this software. I feel like I am missing steps, but its just that easy.

Cons

I do wish there were more user permissions, where you can lock out employees from certain areas. I am told that these features will be available 2019 Q4.

Alternatives Considered

ITS Dispatch

Reasons for Choosing AscendTMS Logistics Software

We switched from Truckstop because of the cost, response time, friendliness of the support department, and ease of use.

Switched From

ITS Dispatch

Reasons for Switching to AscendTMS Logistics Software

Cost was the biggest reason we chose AscendTMS. Being in the industry over 15 years, Ascend has by far been my favorite over any other system, and I have used quite a few.

Response from InMotion Global

Jay... thanks for the amazing review. You are awesome. The AscendTMS Team.

William
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AscendTMS has been invaluable to our growth.

Reviewed on 2021/01/04

We enjoy the software and the team members we engage for support and additional solutions. The TMS...

We enjoy the software and the team members we engage for support and additional solutions. The TMS is well managed and consistently updated with new or improved features.

Pros

Ascend is a clean, lean and effective TMS we use to manage both our fleet asset business and our third party logistics services. It is powerful enough to keep our ever growing business organized yet simple to quickly train our new team members on.

Cons

Not a great deal of customization is available.

Alternatives Considered

Trimble TMS

Reasons for Switching to AscendTMS Logistics Software

Simple structure, clean exports and ELD capacity.

Response from InMotion Global

William - what an AMAZING review. Thank you soooo much!! You ROCK!!

Avery
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great value, better than any TMS out there and the most affordable.

Reviewed on 2023/10/16

I am able to do everything I need to do from one platform. It makes my job so much easier.

I am able to do everything I need to do from one platform. It makes my job so much easier.

Pros

I love that EDI tenders are included. The price is great and you get so much value at a great price.

Cons

There is a learning curve but, the support staff are amazing and quickly helped me figure things out.

Response from InMotion Global

AMAZING AMAZING AMAZING. Thank you!

Ryan
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Company!!!

Reviewed on 2023/12/13

I truly love the team and how commented they are to making sure the user base is being taken care of

I truly love the team and how commented they are to making sure the user base is being taken care of

Pros

I am overwhelmed by there commitment to helping users learn and use the software!

Cons

more plugins with LTL services would be a great in the future

Response from InMotion Global

ABSOLUTELY AMAZING. THANK YOU!!!!!!

Anthony
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Program for all levels of freight brokerage

Reviewed on 2017/02/16

As a small business , this software gives me everything I need to process orders. It is easy to use...

As a small business , this software gives me everything I need to process orders. It is easy to use and helps me keep track of my shipment statuses for my customers. I understand there is a section to add in my factoring email addresses into each order, but I am curious to know if I can just add an e-mail once and have it appear on all loads. i.e. my wife takes care of my accounting and instead of going in and adding her onto every account so she is copied, I would like to have her appear by entering her e-mail address once somewhere. If there was an alert or e-mail when a delivery date passes and a status is in transit, that would be helpful as well. There are a few little things here and there, but nothing major that I would change. I am a one man show, and would like to add a user, but me and my wife use the same login, and was wondering if a second user could be added at no cost. Otherwise at the moment this is great value. thanks for being my provider of choice. your team is exceptionally friendly. Bill Nofsinger is a great guy, energetic and a heck of a sales guy. You simplify brokerage software like no other, and I don't know why anyone else hasn't done this before. All the other programs I have used are not only more expensive, but much more complicated. Anytime you or your team is up here in Canada I'd love to take you out for a beer. All the best. Anthony Villa

Pros

Ease of Use, but a mobile version would help me to be in front of customers more often

Cons

I actually love everything about the software, but as you build there are a few features that I would add to give it an even better user experience, i.e. automatic e-mail notifications based on the status the user sets, mobile version, integrating contacts into all send load docs section

Response from InMotion Global

Anthony - what a great review. Thanks for all the detail. We love that you love it!

The AscendTMS Team

Aracelys
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommend system

Reviewed on 2019/06/19

You have all the perks in one.

You have all the perks in one.

Pros

This software is very user friendly, easy to use. You can dispatch the drivers from it, easy invoicing. I have been in the industry for 23 years and I used all softwares, I absolutely love it the best part is This one is very economical.

Cons

I haven’t seen anything that I don’t like.

Alternatives Considered

Descartes Aljex

Switched From

Descartes Aljex

Reasons for Switching to AscendTMS Logistics Software

I did all my research and I loved it

Response from InMotion Global

What an AMAZING review! Thank you so much. You ROCK. The AscendTMS Team.

Pat
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Superb

Reviewed on 2021/01/15

Fantastic. Highly recommend.

Fantastic. Highly recommend.

Pros

The load management screen is extremely helpful for our brokers. The shortcut menu is wonderful as well (right-clicking on load)

Cons

I wish there was an option to search live trucks on load boards. Similar to the load search feature.

Alternatives Considered

Descartes Aljex

Reasons for Choosing AscendTMS Logistics Software

Cloud based TMS

Switched From

Descartes Aljex

Reasons for Switching to AscendTMS Logistics Software

Price and simplicity. Also, great features.

Response from InMotion Global

Pat - THANK YOU THANK YOU - what a wonderful and AMAZING review!!! I will let the entire team know!! You are the BEST.

The AscendTMS Team.

RICK
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceeds all of our expectations

Reviewed on 2017/11/15

Low Cost - High return on productivity for my staff.

Low Cost - High return on productivity for my staff.

Pros

EASE OF USE - ADDING CARRIERS, CUSTOMERS, USERS IS A STRAIGHTFORWARD PROCESS
MOVING BETWEEN TASK IS SIMPLE AND EASY. THE ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE DATA IS LINKED DIRECTL WITH QUICKBOOKS ON-LINE - SAVING DUPLICATE ENTRY WORK . System now has a Commissions option which will save even more time when dealing with our Sales Agents.

Cons

No real issues, we would like to see a little more ease in entering our carrier invoices into the system as we currently enter one and start over - system would be a little easier if it returned to you the original page you were on when a number of carrier invoices are being entered at one time.

We also find not having ability to audit activities by users is an item that must be addressed.

Response from InMotion Global

Thank you, Rick, for the awesome review. You guys are amazing!! The AscendTMS Team

Gerard
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

There's no reason for anyone to look any further for a GREAT TMS, Here it is.

Reviewed on 2022/05/06

User friendly, Inexpensive, customer service is on point and there always looking to make things...

User friendly, Inexpensive, customer service is on point and there always looking to make things easier and better for everyone in this industry.

Pros

I have zero of computer experience and I was able to run it smoothly with confidence in about 4 days tops. I'm still finding great things I had no idea that it existed in this software. It works like a very well oiled machine. No glitches in any of the application. I spend literally 12 plus hours a day inside of this software.

Cons

Haven't found anything yet. and I have been using the software for over a month.

Response from InMotion Global

AMAZING, Gerard. Thank you! You are THE BEST! The AscendTMS Team!

Brad
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Enhancing Continuity

Reviewed on 2021/05/17

Very responsive to any issue, excellent training videos and one on one training for items specific...

Very responsive to any issue, excellent training videos and one on one training for items specific to our organization.

Pros

Efficiency of load entry, load search, user assignments, ability to customize reports

Cons

On the asset side, we would like a trailer tracking data base and a field in the reporting that would allow us to sort by load creation date. I believe both are being worked on. Would like system to integrate with "Trucker Cloud".

Response from InMotion Global

WOW WOW WOW!!! Thanks, Brad. You are AMAZING for writing this. Thanks so much! The AscendTMS Team!

Kim
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Thanks to [sensitive content hidden] for what I feel like was above and beyond service

Reviewed on 2023/08/16

Pros

I use Ascend daily and it has always met me needs while being easy to use.

Cons

I really have no complaints. I have not had any issues with Ascend. The thing that I find most helpful is the support team. There has not been a time that i have not had great service any time I have reached out.

Response from InMotion Global

WOW WOW WOW - SIMPLY AMAZING. THANK YOU.

Jason
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ascend TMS Review

Reviewed on 2023/12/07

I do like it for order management for which we use it for. Easy to use.

I do like it for order management for which we use it for. Easy to use.

Pros

You can manipulate fields and customize the look for what your role is

Cons

Some changes cannot be undone. We don't use all the functions so this mainly the only issue I have had

Response from InMotion Global

AMAZING!!!!!!!!! THANK YOU!!!!

Brenda
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

5 Stars

Reviewed on 2023/09/09

Good so far

Good so far

Pros

everything overall and the fact that there is a way to communicate with the CSR Dept

Cons

The only this for me is having to go into different pages to close an invoice and not being able to reprint a group of invoices at once.

Response from InMotion Global

WONDERFUL!!! What more can we say. THANK YOU SO MUCH!!!!

Brandon
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

More load posting options

Reviewed on 2020/05/19

Pros

Very simple and user friendly. The ability to attach docs to the loads and retreive them is very easy

Cons

It needs more features when posting loads to the load board. Additional comments and commodity fields to populate DAT's comments and commodity fields. DAT requires constant refreshing or your post will get lost down the list if you don't manually login to DAT and refresh your posting, that should be a feature Ascend should auto refresh the posting every 15 minutes.

Response from InMotion Global

AMAZING!! Thank you, Brandon. The AscendTMS family!!!

Joseph
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Awesome

Reviewed on 2018/01/18

Pros

User friendly - Easy to learn an navigate through each tab.
Easy to correct errors
Easy to find a particular tab or info you need to find in a timely manner
Easy to upload documents
I like the fact that frequently used info can be saved in the system and doesn't have to be retyped

Cons

Too many taps - I feel like all this could be put in one page... just scroll down
Deleting attachments can be quite an undertaking - It should be a 1 click delete button
Tab for inputting load info ie address, should be the same as the one we use for inputting the pick up and delivering times when adding a new load

Adrian
Adrian
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Does great for us!

Reviewed on 2019/04/24

The software is great for keeping docs and notes organized on our carriers and reporting functions...

The software is great for keeping docs and notes organized on our carriers and reporting functions have been very helpful to streamline our SOP's.

Pros

I enjoy the document organization and archiving functions for keeping files on our preferred carriers. Also the reporting functions give us great insight into areas of improvement internally.

Cons

Occasionally adding a new carrier finding a carrier with a newer MC number can be frustrating but out side of that no problems!

Lauren
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You won't regret at least trying AscendTMS!

Reviewed on 2022/03/16

I really like this TMS system. I've tried out a few others and was very confused and they didn't...

I really like this TMS system. I've tried out a few others and was very confused and they didn't seem to be quite as easy to use.

Pros

So far my favorite thing is that I can link my load boards so that posting loads is easy (DAT, Truckstop, 123Loadboard, CHRobinson, and more). I can also keep track of all my customers and any carriers that we have. I can upload documents to carriers profiles and keep track of accounting. This is all in one place!

Cons

I haven't found much that I don't like. The only struggle I have right now is that I would like to upload my blank BOL and rate cons. It doesn't seem to be saving them when I try to upload. This could just be user error.

Response from InMotion Global

AMAZING review, Lauren!!!! Thank you SO SO MUCH. The AscendTMS Team!