TunnelBear

4.5 (468)
Write a Review!
Virtual Private Network Service Solution

Overall rating

4.5 /5
(468)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.7/5
Customer Support
4.4/5

92%
recommended this app
Sort by

468 Reviews

Sugam
Sugam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simple and great VPN

Reviewed on 2024/01/08

Pros

It is simple and gets the work done. It is intiutive and user-friendly. Easy to use and fast enough for average workload. It is reliable and I never had any failure connecting to any server.

Cons

It does not work on Netflix or other platforms. Sometimes the 500mb might not be enough for a month but for free you can not complain much :))

Mir Fida
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best VPN solution for beginners for basic needs

Reviewed on 2020/09/28

Although,it is not an advanced level VPN but still a better choice for most basic requirements for...

Although,it is not an advanced level VPN but still a better choice for most basic requirements for a VPN features. New users should try it's free plan of 500 Mb per month to know the performance and features then switch to a paid plan.It is not as feature rich as other available VPN software but should be enough for specific task needs that one need to do regularly like IP & traffic security. Ease of use and quick setup makes it a suitable option for start ups and individuals .

Pros

First of all it is a beginner user friendly software that is get you started as soon as few clicks away.Not much configuration and settings needed. Apps and browser extensions are available for multiple OS and devices like respectively.Free plan is available to test performance for your specific network task requirement.It protects user's privacy through its no logging policy.Security is ensured by independent yearly audit make it a credible software to use. Another good feature is P2P connection which allows for use as secure torrent network.It supports split tunneling but only on android.

Cons

Major thing is the less support for unblocking streaming services like Netflix, in all locations.Other is customer support which is limited and not always available for solving commonly faced issues. Availability is limited to a set of listed countries.It does not support split tunneling except on android.

Alternatives Considered

NordVPN

Reasons for Switching to TunnelBear

Becuase it was quick & easy to get started and running without much hassle. It provides less features which are not needed by average user client, but on a value for money price plans.Security and privacy policy make it an authentic VPN software for common use.
Roshish
Roshish
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

A mediocre VPN

Reviewed on 2023/10/14

Pros

It is simple and easy to get started with. It gives you free access to many locations but has a threshold of 500 MB per month. Also, there are no annoying ads and it does not store the logs either.

Cons

I felt a hit on my internet speed and could not get streaming app running with TunnelBear.

Jason
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

A VPN experience that delights

Reviewed on 2021/05/27

- Sign Up is simple & easy
- To start, TunnelBear offers a 500MB free trial that renews every...

- Sign Up is simple & easy
- To start, TunnelBear offers a 500MB free trial that renews every month
- Subscription payment was straightforward and fast
- They offer apps across many different platforms so that I can use my account across all of my devices
- Each app is more or less the same on all devices and intuitive and user-friendly experience
- Changing VPN location is a breeze. Performance and reliability is great.
- Cancelling was easy and straightforward when I no longer needed a VPN.
- Resubscribing again when I needed was also very simple.

Overall, there were no moments of frustration or even the slightest hang-up in the entire experience. I never got unnecessary notifications, pop-ups, or emails that disrupt my focus.

Pros

The overall UX is very pleasant and there is little to no friction at any point in the customer journey.

Most importantly for me, TunnelBear focuses solely on their VPN and therefore doesn't attempt to cross-sell a suite of other products to me.

Cons

TunnelBear as of right now (5/27/21) offers servers in 38 countries. Some of the more established VPN providers offer more countries. I sometimes wish to access content from Russia that is otherwise blocked in the US however, TunnelBear does not have servers in Russia. Other providers do.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The best VPN with a bear

Reviewed on 2021/02/18

My company have bought paid subscription for another VPN client, which has really terrible support...

My company have bought paid subscription for another VPN client, which has really terrible support and doesn't do the basic thing it is supposed to change your location and IP. Since I have to do my work and the other VPN didn't work as supposed to I had to install the TunnelBear app and use the free option in order to finish my work.

Pros

This is the easiest most user friendly VPN which I have ever used. And I've used a lot. I really like that it is fool prof, works fast, you can try it for free and does what it is supposed to do.

Cons

I would've like to have the chance of choosing different servers on a specific location. Other than that there is nothing more I would add

Javier
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most friendly VPN out there

Reviewed on 2022/02/04

Pros

Great UX and the easy of use is really impressive. When using on iPhone it's really nice they suggest you to turn on TunnelBear when you are about to connect to a very insecure network

Cons

Literally nothing. The company is always very open even about the third party security companies do about them.

Alternatives Considered

NordVPN

Reasons for Switching to TunnelBear

Because of the great UX and the offered you a free version
Krutik
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Review for Tunnel Bear

Reviewed on 2020/07/09

I have been using Tunnel bear VPN service to browse securely over internet

I have been using Tunnel bear VPN service to browse securely over internet

Pros

A Great Virtual Private Network all over the world
Fast speed connectivity and hide the original ISP of the user

Cons

Less number of the VPN server in most of the countries
Need more server
some bugs in user interface

Jenn
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 2.0 /10

Tunnel Bear: Not my first choice

Reviewed on 2021/02/20

Pros

I liked that the software was inexpensive and the graphics were pretty fun. Who doesn't like a cute bear?

Cons

Although, the set-up of the software was easy enough what I did not like was the very limited locations available to connect to. Also, at times when you were connected to one location, you would be bumped off that location and immediately taken to another location. The purpose of a VPN is to secure one location so when your IP address is pinging in different locations, that doesn't look legitimate and may raise some problems depending on what site you are currently on.

Jelle
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great VPN

Reviewed on 2021/12/29

Pros

Tunnelbear is a great VPN that has a nice design with bears. The free tier works good but the paid version is a lot better.

Cons

I switched to another VPN because of the price, but I would have sticked with Tunnelbear if they had made their software cheaper.

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

My personal opinion about using Tunnelbear

Reviewed on 2023/11/20

Tunnelbear is a great VPN that people can rely on which saving money along the way. It has basic...

Tunnelbear is a great VPN that people can rely on which saving money along the way. It has basic good features, enough VPN protocols, having a stable internet connection and good internet speed that can rival that of other VPNs. Customer support is always there for you if you need to ask questions and they really put an effort into solving the problems that users are facing. All in all, it is a pleasant VPN to use and I am 100 percent sure you will feel the same too!

Pros

First of all, Tunnelbear is priced right amongst its competitors which are more costly. Don't let cheap price fool you as it is a good VPN with tons of features that you can also get on other pricy VPNs. Initial sign-up and login is simple and intuitive and doesn't take that much time to do it. To connect, you just need to click a button and boom! instant connected. You don't need to worry about connection dropout as VPN is connected all the time and stable. I tried to connect to a variety of server locations and internet speeds in those regions are more or less the same regardless of distance of location that you are connecting from. The latest VPN protocol, wireguard is added; therefore you are not missing out on latest features. Splitbear did the job perfectly by restricting apps that you chose from to connect to VPN. Ghostbear essentially masks your ISP from know about the fact that you are using VPN; thus, it may be useful for people from countries which deploys severe internet censorship.

Cons

Sometimes, your account can be logged out and you need to sign-in again but it is not that much of a deal-breaker as it happens only a few times from using it. I also encountered a bug about connecting as clicking it didn't do anything; therefore, I exited the app and reopened one more time to solve the problem. The thing is yes, Tunnelbear does have problems but they are mostly minor ones which will not cause users to have headache.

Alternatives Considered

ExpressVPN
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Good VPN for surfing he internet

Reviewed on 2023/10/27

Overall I'm grateful, it is an option I can always use

Overall I'm grateful, it is an option I can always use

Pros

I like the fact that they provide you with FREE bandwidth monthly, I believe and you almost never get it depleted

Cons

It can take forever to make the connection sometimes

christophere
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

very user friendly powerful and entertaining platform

Reviewed on 2019/12/04

My overall experience was that of pleasantry in the aspects of I felt confidant that tunnel bear...

My overall experience was that of pleasantry in the aspects of I felt confidant that tunnel bear had my back and put the time and effort into there software so I never felt that my privacy was in question and to be quite honest I am a big kid so I enjoyed the animation of the bear I would always pick a far off server just to watch the bear.

Pros

So what I have to say first because it is my favorite aspect of this software was the user friendly and visually gratifying layout of this software, So many VPN software's can be very confusing to a person with not very much background in the pc world. The layout of this software visually makes it to where you can understand what is happening. Picture this you have a map with a little bear sitting in a pipe that has an uncanny resemblance to Mario and has multiple locations across the globe for you to choose from . Now once you pic a location you see the bear hop down his pipe and quite literally dig a tunnel to the location of the server you are wanting to connect to. The re ups in data quantity is also very cost friendly they do not tax you hardcore there server connections listed are consistent and they care about there customers what else could you really ask for.

Cons

The only complaint and it may have been I just had a hard time doing it and I have computer background so I am quite positive our less knowledgeable users definitely would is that merging your vpn information into the windows 10 operating system was a little harder them I would have like but in the end I just kept it as tunnel bear it was more fun to look at anyways.

Divyang
Divyang
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Stay Anonymous on The Web

Reviewed on 2020/07/21

TunnelBear is used mostly in our SEO department and are satisfied with the tool. Moreover, we were...

TunnelBear is used mostly in our SEO department and are satisfied with the tool. Moreover, we were able to extend our business in different regions.

Pros

TunnelBear gives free access to many of the country as VPN service. Although its premium version is catchy with many different choices but free version is capable of doing all the things in for our organisation's need. We also do Digital Marketing and SEO requires backlinks to be set up to get higher ranks. TunnelBear has helped get this done perfectly and even expanded our horizon to accept customers from many parts of the world.
It does not require any professional knowledge to set up. Just a click for enabling service and one more to disable.
Data is not stored and privacy is ensured.

Cons

Price range for premium version is higher than ome would expect.
There is limit to devices that it can run with same account.
Though you can access offers from different countries but you may not access it fully as sometimes there is problem loading images or text which you may not understand at all.

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best VPN ever!

Reviewed on 2022/03/20

Pros

I have tried countless VPN already, and no one can compare to TunnelBear! Sure, I only used the free trial, which is 500 mb a month, but that alone is enough for it to make an impact on me. A lot of VPN that I have tried that said are offering free service doesn't really work for me. The only one that worked is TunnelBear. The free trial is very important because it is what will make the user to decide whether to pay for the service or not. And I'm pretty sure that when the time comes, I'll gladly pay for their service! It's very easy to use, and they have a really cute layout. It's not "complicated-looking", and it worked really great as a VPN. Highly recommended!

Cons

Since I only tried using the free trial, I can say that the only con that I am seeing is the fact that you can only use 500 mb per month. That is something that of course, can be solved when you decide to pay for their service.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Secure your internet activities

Reviewed on 2019/08/31

TunnelBear helps me in maintaining my privacy over my internet activities. It is easy to use and...

TunnelBear helps me in maintaining my privacy over my internet activities. It is easy to use and cheap, making it possible for me to subscribe to its plan.

Pros

TunnelBear is very easy to use! You just need to click or tap on the server's location that you want to use and voila! You are connected to the server. It is also cheap compared to other similar services, yet offer good service to the users.

Cons

It offers a free version but with very limited data it offers, it's better to just subscribe to the basic plan. Another negative point is that sometimes, the connection becomes lagging. While it is understandable since I am using VPN service but I hope this can be addressed somewhat.

Signe
Signe
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for basic VPN

Reviewed on 2021/07/28

The price is right fort this VPN and I am very satisfied with Tunnelbear.

The price is right fort this VPN and I am very satisfied with Tunnelbear.

Pros

Tunnelbear does a great job of protecting privacy, and it's very affordable. For $10/month, you can protect 5 separate devices. Additionally, the cute cartoon bears make this VPN fun. It takes a scary issue -- privacy violation -- and turns it into something nonthreatening.

Cons

Some VPNs offer additional services and protections beyond the basic VPN. However, Tunnelbear is limited to VPN only. For my needs, that's perfectly fine. However, some users will want a more inclusive solution if they have more complex needs. Additionally, Tunnelbear can be slow at times depending on which server you connect to. It's mostly fine, but once in a while it crawls.

Leon
Leon
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This is probably the cutest and most effective VPN software in the market.

Reviewed on 2018/06/04

Great and functional VPN software.

Great and functional VPN software.

Pros

First of all, this software has one of the most beautiful and easy to use interfaces I have seen, also their website graphics revolved around cute vectorized bears. It works marvelous, it is simple to use, effective, connects quickly and in addition; it is inexpensive (You can use around 500 MB for free in a monthly basis, and if you tweet about TunnelBear you can get some extra MBs, also their monthly and yearly plans are very affordable). I wholeheartedly recommend TunnelBear!

Cons

This is one of those few cases were I don't really have anything negative to say about a software. I believe TunnelBear is great.

Héctor
Héctor
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easiest to use VPN Service with bear puns included

Reviewed on 2019/07/31

Best UI in a VPN Client, Easy to use and fast to connect, if you're an advance user some options...

Best UI in a VPN Client, Easy to use and fast to connect, if you're an advance user some options will not be available and you cannot go wrong with this one.

Pros

It was really easy to use and setup, the UI was excellent, variety of countries to use, it connected really quick, and the price is right.

Cons

Lack of advance options in comparison to PIA and that McAfee acquired them about 2 years ago, for some people that might be bad but the product itself it's been amazing and you cannot torrent with it.

Jyoti
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good, reliable product

Reviewed on 2021/08/05

Pros

I used Tunnel Bear for several years so I could easily switch country by IP address using a VPN. I was impressed by the simplicity of it. Clean, uncluttered - very easy to install and navigate. Any time there was an issue, the customer support team was very responsive.

Cons

My only real gripe with this software, and the reason I eventually moved over to a competitor, was that they seemed unable to adequately keep up with changes. Large companies are constantly trying to thwart VPNs and stealth IP addresses and it's an ongoing game to adapt the technology. It seemed that TunnelBear wasn't fast enough in developing their product to keep ahead of the changes.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great app which is easy to use

Reviewed on 2018/01/16

I am using it on my Ipad and it gives me great freedom to watch worldwide TV, movies and listen to ...

I am using it on my Ipad and it gives me great freedom to watch worldwide TV, movies and listen to radio shows.

Pros

Easy to start up, easy to switch between different countries and the service has a great price compared with similar service.

Cons

I would like more than the twenty-five available countries were included in the list of countries which you can establish VPN to.

Response from TunnelBear

Thanks for your feedback! It's beary much appreciated.

Jacqui
Overall rating
  • Industry: Gambling & Casinos
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

VPN With Some Flare

Reviewed on 2019/04/30

TunnelBear affords me a reliable, simple and inexpensive VPN solution that is easy to use and...

TunnelBear affords me a reliable, simple and inexpensive VPN solution that is easy to use and implement.

Pros

TunnelBear is a robust and comprehensive VPN service with a twist; the interface. TunnelBear's user interface, in addition to being intuitive and modern is fun, the application is a breath of fresh air in a world of applications that take themselves too seriously. TunnelBear has a rich feature set, everything you expect from a VPN is here including an option to hide the fact that you're using a VPN. TunnelBear has native applications across all the platforms you're familiar with including mobile and browser extensions. All of this while remaining rather inexpensive.

Cons

There's nothing not to like here, the service is reliable and consistent. The applications are stable and secure.

Karen
Karen
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

One of my favorite VPN's

Reviewed on 2019/04/01

Great service, great branding and trusted by pros definitely worth a try if you use public wifi....

Great service, great branding and trusted by pros definitely worth a try if you use public wifi. Oh! Plus they have an app for your phone for extra security. Try it!

Pros

The cute little bear grabbed my attention first, well it came recommended from a cybersecurity pro. Then the bear just sealed the deal. What can I say I am a sucker for good branding and theirs is pretty good.

Anyway, the real reason why I needed to find a trusty VPN is because I like to work from coffee shops and I wanted additional protection of my info! The scammers are serious out here in these streets, I simply don't have time to deal with the hacks.

So that is where TunnelBear steps in, it keeps me feeling a bit more secure for when I am out and about using public wifi.

Cons

Absolutely nothing really - sometimes it disconnects for a brief second but it's right back up. It will tell you by popping a notification across the screen.

Other than that I think the price is great and the customer service is great as well. I definitely highly recommend them for VPN.

Barış
Barış
Overall rating
  • Industry: Chemicals
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Sweet bear makes your surfing better!

Reviewed on 2019/09/16

To be honest, in a countries like I born, which has a lot of internet bannings it is very usefull...

To be honest, in a countries like I born, which has a lot of internet bannings it is very usefull app to have free surfings on the internet. It makes your internet life faster and secure.

Pros

Before we talk about the features of the app, I would like to say it has the best user interface compared to other VPN apps on the market. That digging bear makes feel user much better while connecting to the other worlds.
Other than our sweet hero, I would very satisfied with the quickness of the app while connecting. It only takes few seconds to connect VPN's. It also provides free data for sharing a tweet for the app, which makes it very user friendly.

Cons

The app gives error and you need to restart the app if you try to change your VPN few times in a short time (like 4-5 times in a minute), altough I was a premium user. Other than this I can not really see a bad point of the app.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

TunnelBear is a Great VPN

Reviewed on 2018/10/03

Easy to use VPN for personal or business use. The mascot is awesome

Easy to use VPN for personal or business use. The mascot is awesome

Pros

Its simple easy to use and you can tunnel to a lots of different places in the world. Its great way to make sure what you are browsing on the internet isn't look into from the ISP. I've used this extensively for a year and I've enjoyed it.

Cons

The are a few things that are lacking. Some features are turned off and they won't allow you to use the VPN for other things that you can look into but other than that its great.

Isha
Isha
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good and reliable VPN

Reviewed on 2018/12/04

I looked for VPNs for my home computer for security and was recommended Tunnelbear by a friend. I...

I looked for VPNs for my home computer for security and was recommended Tunnelbear by a friend. I liked it and used it for a while.

Pros

It's super easy to use. I care about security and go a little ham over it, and I find myself trusting Tunnelbear. There's no logging, which is always awesome and hard to find for the price. Its free plan also does the job.

Cons

It can get pretty slow at times, but for daily browsing it works. Streaming gets hard and I need to turn it off to use Netflix.