Guru Reviews
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565 Reviews
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Quick and simple solution for knowledge management
Reviewed on 2024/04/17
It is especially challenging for a new employee to stay up to date and retain all information...
It is especially challenging for a new employee to stay up to date and retain all information related to product knowledge. Using Guru is very easy because you can quickly find any post or topic by simply searching for the relevant keyword.
Pros
Our internal support team's knowledge base is being organized with Guru's guidance. In addition to helping them with their workflow, it gives them the knowledge and confidence to trust the solutions they find.
Cons
When the dots are obscured by an arrow, making it difficult to see what you're looking for unless you click the corresponding drop-down arrow, which then reveals everything you were looking for, things get more complicated.
- Industry: Leisure, Travel & Tourism
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru experience
Reviewed on 2024/05/24
I have only been using this product for a little over a year and I was able to quickly get the hang...
I have only been using this product for a little over a year and I was able to quickly get the hang of its, it's very easy to use. Compared to the last platform I was using this is very organized and you have the option of setting up a library with your favorite cards or those that you use frequently, given you quick access for when you need them. Overall, it's a great product and I'm glad my company made the switch.
Pros
Guru cards are very organized and easily accessible, when you find card that you use frequently you can categorize them and save them, so they are easily accessible when you need them. This great for when you have cards that you use on a daily basis. The cards are very clean and are not clustered up with unnecessary information, you can easily and quickly edit information if necessary, and the platform is very user friendly.
Cons
There really isn't much to dislike about the product, it would be nice if you could open up multiple cards at once instead of opening each on individually.
- Industry: Music
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru Cards
Reviewed on 2024/11/29
It is very helpful in searching for answers for customer concerns.
It is very helpful in searching for answers for customer concerns.
Pros
Ease of use. Wide range of knowledge base articles.
Cons
Some articles published are incomplete and has dead ends.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 2.0 /10
Great idea, not so great usability
Reviewed on 2018/10/14
We had to leave because the search functionality did not work and we ended up missing cards.
We had to leave because the search functionality did not work and we ended up missing cards.
Pros
Great UI. Easy to navigate through different cards. Creating a card is easy.
Cons
The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple-to-use Knowledge Base
Reviewed on 2024/09/20
We use Guru as a platform for internal knowledge sharing among all team members. Every department...
We use Guru as a platform for internal knowledge sharing among all team members. Every department has an article of cards to read and utilize in their own collection.
Prior to Guru, it was challenging to organize and guarantee consistency in knowledge because most knowledge exchange was dependent on certain individuals. It's simpler now.
Pros
A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other types of client communications.
Cons
I have absolutely no major dislikes. Sometimes the search bar is not showing the exact article I need for processing the request of our client.
- Industry: Leisure, Travel & Tourism
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Key Insights of Guru
Reviewed on 2024/09/14
Guru guides me through company processes and boosts my work efficiency with relevant information.
Guru guides me through company processes and boosts my work efficiency with relevant information.
Pros
Guru is very hepful for reviewing processes, helping us retain knowledge and stay updated with procedures.
Cons
Guru's topic search needs improvement, as it sometimes suggests unrelated articles. Overall, it is clear and concise on processes.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru is my quick and easy go to!
Reviewed on 2024/07/23
It's a must have at this point. Literally every resource I need to do my job is there, ready and...
It's a must have at this point. Literally every resource I need to do my job is there, ready and available
Pros
My employer keeps all our claim resources in Guru. I use it multiple times per day, every workday. Everything is incredibly organized. I use the search feature to quickly find the information I need to complete my daily tasks. We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need.
Cons
I use Guru everyday and have not yet found anything I dislike or wished was different.
- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru For Everyone
Reviewed on 2024/09/23
My experience with Guru is refreshing, since the knowledge based I've used in the past is far...
My experience with Guru is refreshing, since the knowledge based I've used in the past is far different.
Pros
VERY user friendly. It's easy to get used to unlike the other system I've tried in the past.
Cons
Some cards are quite confusing, but give it a little time and you'll get used to it.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Such an eye-opener
Reviewed on 2024/11/27
My overall experience with Guru is such an eye-opener like I never knew something like this exist...
My overall experience with Guru is such an eye-opener like I never knew something like this exist and it brings up more ideas for me that will help me grow as an individual
Pros
I like the fact that their interface is very user-friendly, you don't need to actually be familiar about computers to understand their system and it is a plus points to me so good job.
Cons
Most likely none because everything is in the right place and everything is easy to access.
- Industry: Outsourcing/Offshoring
- Company size: 10,000+ Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Guru is user friendly
Reviewed on 2024/11/27
my experienced in guru is smooth and well organized
my experienced in guru is smooth and well organized
Pros
Guru meets the highest security standards and well organized
Cons
This application/website has a system errors
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User-Friendly Knowledge Base
Reviewed on 2024/10/29
We use Guru as our internal knowledge-sharing platform for all team members. Each department...
We use Guru as our internal knowledge-sharing platform for all team members. Each department maintains a collection of articles and cards to reference and utilize as needed. Before implementing Guru, organizing and ensuring consistency in knowledge was challenging, as knowledge sharing relied heavily on specific individuals. Now, it's much simpler and more effective.
Pros
A platform that equips our team with the information needed to address client inquiries, learn more about our tools and processes, and manage various types of client communications.
Cons
I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru Lover
Reviewed on 2024/07/17
Guru is well suited for capturing processes. In our company it is essential for all things...
Guru is well suited for capturing processes. In our company it is essential for all things including Onboarding and Off-boarding Procedures. We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes written down for all to follow and find any time.
Pros
It is easy and manageable
All in one for capturing processes and staying organized
New AI feature is amazing and super helpful!
Cons
I would also like for comments made not in editing mode but directly on a Guru card to stay attached to the areas that it was highlighted and attached to. Often times they don't attach and makes it hard to follow.
I would also like for any comments made during edit mode to not be deleted.
It would be great export and import Guru cards from different workspaces. Currently working on merging 2 workspaces and this has proven a challenge.
- Industry: Outsourcing/Offshoring
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Makes our work very efficient.
Reviewed on 2024/07/10
Guru is a really helpful and effective tool for getting all the details for Shopify merchant...
Guru is a really helpful and effective tool for getting all the details for Shopify merchant support. We can easily get information that we have to share with the merchant.
Pros
The AI search functionality allows us to find the information needed quickly, reducing the time spent searching through documents or asking colleagues for help.
Cons
While categorization is a strength, it can also be a limitation if not managed properly.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru: Where Knowledge Management Feels Effortless
Reviewed on 2024/06/11
Overall, my experience with Guru has been fantastic. It's made managing and sharing knowledge so...
Overall, my experience with Guru has been fantastic. It's made managing and sharing knowledge so much easier, though I wish there were more ways to personalize the interface.
Pros
I loved how Guru streamlined our knowledge management process. It made accessing and sharing information effortless, saving us time and ensuring everyone had the latest insights at their fingertips.
Cons
One thing that could be improved in Guru is the customization options for user interfaces. It would be great to have more flexibility in tailoring the platform to our specific needs and preferences.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru - The real game changer of 21st century!
Reviewed on 2024/05/26
If you're looking for a one-of-a-kind software that can support employees and be a beneficial asset...
If you're looking for a one-of-a-kind software that can support employees and be a beneficial asset to the company, Guru is literally the only one I can think of. Ever since I've used Guru, it made my job very easy and chill.
Pros
As a Customer Service Associate, Guru helped me in my everyday tasks as it is very easy to navigate and browse specific and related guru cards that will help me to solve a customer's issue!
Cons
To be completely honest, Guru is the most amazing and CSR-friendly software out there. I can't think of any cons that I will write.
- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru: Your #1 Knowledge Database Solution
Reviewed on 2024/06/20
Guru is an excellent solution for documenting policies, SOPs, "industry jargon," internal practices,...
Guru is an excellent solution for documenting policies, SOPs, "industry jargon," internal practices, and more for any team in any company. Its ease of use and collaborative nature allow it to be effective for any size team/department/organization/company. Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help operational efficiency and increase quality. Its AI features are cutting edge too!
Pros
Ease of use, collaborative spirit, advanced analytics options, helpful for addressing knowledge gaps, cutting-edge AI features, ease of management.
Cons
The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of!
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Experience with Guru card usage
Reviewed on 2024/07/10
Guru's capacity to link independent contractors with prospective employers worldwide and provide a...
Guru's capacity to link independent contractors with prospective employers worldwide and provide a variety of tasks across multiple industries is highly valued by its user base. The platform is frequently complimented for the flexibility it provides with regard to payment choices and project conditions, as well as its payment security features.Like every platform, Guru has its share of issues that could negatively impact the user experience, but it also provides employers and freelancers with useful services.
Pros
Guru offers a platform that makes it easy to locate independent contractors with a variety of specialties and abilities. Businesses can locate the ideal professional for a given project because to this diversity.Employers have flexibility with the platform's employment methods, which include fixed-price contracts and hourly compensation, depending on their project objectives and financial constraints.
Cons
Despite being competitive, Guru's fees are still an extra expense that companies and freelancers need to take into account. Particularly freelancers may receive much less than their billed fee after deductions. Even with a rating system in place, there is still room for wide variation in the caliber of work, which may need companies to invest more time in thoroughly screening applicants.
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sleek and Powerful
Reviewed on 2024/04/15
As an administrator and knowledge owner, Guru makes my life so much easier with organization and...
As an administrator and knowledge owner, Guru makes my life so much easier with organization and upkeep of knowledge. I have a firm grasp of where the knowledge is and when content is coming up for expiration
Pros
Guru's answer's feature that uses AI to provide users answers to their questions by searching across your knowledge library and any connected sources
Cons
The MS Teams integration is not as robust as Slack
Switched From
Salesforce Sales CloudReasons for Switching to Guru
Better pricing and an overall better product- Industry: Entertainment
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru feedback
Reviewed on 2024/08/14
My experience with the guru has been great. I can usually find what I want by searching with...
My experience with the guru has been great. I can usually find what I want by searching with keywords.
Pros
The platform is very complete and offers all the necessary content to serve as a database for the various associated products
Cons
Maybe a more user-friendly layout, to make it easier to locate the cards I want
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I truly highly recommend Guru to all! It's a great app you could ever used!
Reviewed on 2024/07/03
It was the best tool I have ever used my entire life even in my past jobs. This has been one of the...
It was the best tool I have ever used my entire life even in my past jobs. This has been one of the best tools I consider worth it to use.
Pros
Everything, even asking question, this tool can able to do to. Friendly user tool that will not confused you on where and what to check. All is excellent!
Cons
I cannot think of any cons for this tool.
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru - Friendly to use knowledge base tool
Reviewed on 2024/10/26
I’ve been working in an industry where the reliance in knowledge base tool is part of our daily...
I’ve been working in an industry where the reliance in knowledge base tool is part of our daily lives. Out of all the KB tools I’ve used before, I must say Guru has been my greatest experience. Its overall convenience makes me productive at work!
Pros
Its convenient features such as the drop-downs. I can easily uncollapse the info I’m done reading, and what’s best in here is that even if the information I’m finding is within the drop-down, it can still be detected by doing CRTL + F.
Cons
The lack of feature to have the option to turn into dark mode.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Ease of use and one source of truth for our company
Reviewed on 2024/07/24
Overall, my experience with Guru has been extremely positive. It has transformed how we manage and...
Overall, my experience with Guru has been extremely positive. It has transformed how we manage and share knowledge within our team. The ability to centralize our documentation and easily collaborate on projects has boosted productivity and reduced redundancy. Despite a few initial setup challenges, Guru has become an indispensable tool that I would highly recommend to any team looking to streamline their knowledge management processes effectively.
Pros
What I liked most about Guru is its intuitive AI-powered search. It's incredibly efficient and accurate, making it a breeze to find relevant information across our extensive knowledge base. The AI-suggested knowledge feature has also been a pleasant surprise, consistently recommending useful content that I wouldn't have discovered otherwise. Integration with tools like Slack has significantly enhanced our team's workflow, seamlessly bringing knowledge sharing into our daily conversations
Cons
One thing I liked least about Guru initially was the learning curve in setting up permissions and access controls. It took some time to fine-tune these settings to fit our team's specific needs. Additionally, while the interface is clean and functional, it could benefit from more customization options to tailor it further to our preferences.
- Industry: Outsourcing/Offshoring
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guru's Expertise is Unmatched
Reviewed on 2024/05/30
I've found Guru to be extremely accessible and easy to use, making it a valuable resource for me in...
I've found Guru to be extremely accessible and easy to use, making it a valuable resource for me in my daily work as a Claims Associate.
Pros
Guru stands out from other knowledge bases I've used due to its user-friendly interface and systematic categorization. The information is easy to locate and understand, making it a valuable resource for me.
Cons
Some of our processes are not yet documented in this knowledge base. I'm hoping to fill this gap in the future and provide more comprehensive information for our customers.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
How I use Guru Tool in my organisation
Reviewed on 2024/07/10
Guru's capacity to expedite knowledge retrieval and organization inside teams and organizations is...
Guru's capacity to expedite knowledge retrieval and organization inside teams and organizations is widely recognized. Users like how easy it is to use and how well it integrates with other widely used applications, such as Slack, to improve daily operations by providing easy access to important information within the workflow.
Pros
Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity.Because the platform offers mobile apps, browser extensions, and Slack integration, information is easily accessible no matter where you are.
Cons
It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget.The platform can become overwhelming when dealing with large amounts of information, making it challenging to locate specific information fast without appropriate tagging and categorization.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Using Guru to generate great knowledge
Reviewed on 2024/06/09
Pros
If you take the leap of faith and go on and trust that your emplyees and knowledge creators will work with you and actually use guru.
You are going to have a very good time because your knowledge will change signifacntlly
Cons
The con is just a con if you let it be, so you need to maintain you knowldege because this is how knowledge works, you have to maintain it, so the fact that guru raises the awarness is just