YouTrack

4.5 (89)
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The project management tool designed for agile teams.

Overall rating

4.5 /5
(89)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.1/5
Customer Support
4.4/5

91%
recommended this app
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89 Reviews

Maicol
Maicol
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

A great bug tracker

Reviewed on 2021/07/08

Pros

Can be integrated with VCS repos (such as Github or Gitlab)
A lot of custom fields and options to customize issue tracking experience
Great customer support from Jetbrains

Cons

UI a bit minimalistic (it can be a pro for users who like a minimalistic look, but personally I don't like minimal UIs. I prefer more detailed ones)

Laura
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Lightweight and fast without boundaries

Reviewed on 2023/02/22

Pros

It's very easy to use and getting startet. Also it's very flexible, it can fit in so many workflow styles.Also the software itself is pretty lightweight and fast (much better than a certain Australian competitor)

Cons

When trying to implement SCRUM, we found it difficult to fit YouTrack into this workflow as it had no "borders" for working with sprints and backlogs etc.

Alternatives Considered

Trello

Reasons for Switching to YouTrack

More and better overview of tasks and the project in a whole
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Very useful

Reviewed on 2020/02/04

We have changed our team structure and the way we work many times over and you track has been...

We have changed our team structure and the way we work many times over and you track has been accommodate all of our needs.

Pros

You track comes with a lot of built in feature for different types of team setups. It help teams organize the tasks and priorities very well.

Cons

There's a lot of unknown features that aren't apparent easily. I think the power of you track can be made more apparent and it will become and easier tool to use

Aiden
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Tracking App

Reviewed on 2024/11/13

Pros

I liked how easy it was to use, i’m rather fond of jet brains products so I really enjoyed how easy it was to integrate with clion as well.

Cons

As it is a jetbains product there maybe some platform related issues, I experienced these on my linux machine.

Aakash
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Extremely customisable and easy to use

Reviewed on 2024/08/30

Pros

Extremely easy to use and highly customisable for all our needs. It looks great and runs well. It makes it very use to use markdown. The search functionality is also very robust and works well

Cons

There are times where you have issues with it loading correctly and it takes a few refreshes to sort out.

Bishal
Bishal
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

A Developer's Best Friend

Reviewed on 2023/10/19

Pros

I used YouTrack for managing my projects, and I was really impressed. It's super flexible, allowing me to change things like workflows and fields to fit exactly what my project needed. It was great because I could make it work just for us.

Cons

Integrating it with other software required understanding complex technical details, which was a bit challenging for me.

Andrew
Andrew
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A hidden gem in project/bug tracking

Reviewed on 2022/08/16

Our overall experience is positive. We run it within our own environments and can't even remember a...

Our overall experience is positive. We run it within our own environments and can't even remember a time when we've ever had any problems or outages. It's rock solid. It's also very performant and does not have unreasonable system requirements. Internal and external users all comment on it's ease of use, particularly as we can hide away the parts which are not so friendly for non-technical users.
We run our projects using the kanban functionality and when we show the boards to some of our clients who are familiar with JIRA often comment on how clean the interface is.

Pros

It's easy to use not just for techies but end users. We use it as a customer support tool and with a simple cheat sheet, they are up and running very rapidly. The same is not true of JIRA which is a bit overwhelming for non-techies and is also way more expensive.

Cons

There's very little to find fault with. There are some minor gaps in functionality but nothing that's been a show stopper throughout the years of use.

Dayne
Dayne
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

YouTrack helps keep projects on track

Reviewed on 2019/04/12

The business I work for uses YouTrack effectively to track problems and projects to keep people on...

The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.

Pros

The thing I like most about YouTrack is that it gives users great tools to stay on track with projects. For example, a user can identify a bug in our processing software and create a ticket. IT can then triage the ticket and assign it to the correct developer to begin the process of investigating the bug and fixing it.

That developer can post on the ticket asking for more information or indicating that it's ready for QA testing, etc. Every step along the way is catalogued for future reference.

Cons

I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

Juan Carlos
Juan Carlos
Overall rating
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best solution for project management

Reviewed on 2019/03/26

Pros

-Easy to use
-Web based
-Free for less than 5 people
-Not really expensive on the next point (15 users)
-Able to add cards to backlog
-Custom status pointers
-Sprints are super easy to create and automatically brings the unresolved issues back
-Customization of user profile
-Easy drag and drop cards on different status columns
-Can add images/files/media in cards and can add comments to the same
-Simply perfect for scrum

Cons

-Design wise is not really appealing
-Can get buggy when multiple people try moving the same card around
-Needs to be refreshed from time to time to see changes.

Silvio
Silvio
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Probably the best tool for task tracking

Reviewed on 2019/08/17

Very nice experience I would definitely suggest it especially to a team that likes to tinker with...

Very nice experience I would definitely suggest it especially to a team that likes to tinker with their tools in order to make them tailored to their needs

Pros

I like the possibility to customize heavily this product. I've been working also on its workflow functionality which I've found very useful and complete. Also the docs are great and exhaustive which is a huge pro often overlooked.

Cons

I really wanted to add custom styling to our kanban board in order to change the colour of the cards from green to red based on their due date but I had no way to do it with the youtrack provided functions so I had to inject a custom script. Would be nice to have this feature!

Nontokozo
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

YouTrack: My Review

Reviewed on 2023/02/10

Overall I liked it. A clear visual representation shows how much work is done and how much remains....

Overall I liked it. A clear visual representation shows how much work is done and how much remains. This product is less expensive than others. YouTrack is a software solution that solves the problems associated with agile board development, making it easier to manage project requirements, finish on time, and track bugs and issues.

Pros

Excellent task management support with YouTrack. It has good visibility and helps increase productivity. The collaboration tools are convenient for teams. A friend recommended this app to me. I find it useful in every aspect of my life. It assists in a wide range of fields. In YouTrack, the project tracker and project manager help me stay on top of what needs to get done and how much time each task takes. Through a browser-based interface, it tracks all types of bugs and manages issues.

Cons

There are not many tutorials about how to efficiently use the software. I had to learn everything myself. The learning curve isn't steep because it's easy to understand, but there should be more options for learning.

Binigya
Overall rating
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

YouTrack - Track Everything

Reviewed on 2020/10/19

My time with YouTrack has been very pleasant. Apart from its few shortcomings, I have grown really...

My time with YouTrack has been very pleasant. Apart from its few shortcomings, I have grown really fond of it, and it is really helpful in tracking and managing projects, even if you are coordinating with an external team.

Pros

YouTrack is in my opinion, THE best project management and tracking tool there is. While it doesn't have a bucketload of features, or does not come on the cheap side, it does what is does extremely well. I love its UI and UX, it really makes using YouTrack a pleasure. I love its take on making tasks and managing them via boards. It is so easy to create a task, assign it's priority and notify the people concerned. I also especially love its Git integration, which makes working it with a second nature when you are coding and you want to make a commit. If you are serious about getting a project management tool, please try this once. You will love it!

Cons

I really dislike that there is not an integrated communication platform like Basecamp in YouTrack. But it has a Slack integration, which is handy and useful. I also don't like that you don't have much theme choices, as for a tool that I will be using everyday, I would like a bit more of layouts, customizations and themes. And also, sometimes uploading files can be a buggy experience. Videos may take a long time to play, some files are indicated as uploaded but you can't view them immediately. These occur very rarely, but are a nuisance for sure.

Alternatives Considered

Redmine

Switched From

Redmine
Thomas
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Helps keep our team organized

Reviewed on 2021/05/18

YouTrack helps us keep track of tasks in a simple and effective way.

YouTrack helps us keep track of tasks in a simple and effective way.

Pros

Its helpful to relay information about a particular account from one team member to the next. It is also easy to figure out what things still need to be completed and which have already been completed

Cons

once I create a ticket it automatically emails me anytime something is changed or noted on the ticket. Sometimes I even get double emails when I am tagged in something. For our team, sometimes the ticket simply needs to be passed on but I don't need to follow the progress every step of the way. Many times I only need to report something and then pass it on. It does allow you to opt out of the emails but I would prefer to simply opt into what I want updates on and what I don't.

Ashi
Ashi
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simple and useful but not without some annoying glitches

Reviewed on 2019/01/22

Pros

It's a web based product, which means that teams in different regions can use it very easily without the use of any VPN connection to a central location.
Its Dashboard widgets and agile boards are super useful and easy to use.
Many of the fields are super configurable to allow for a very personalized integration.

Cons

Still has some bugs, glitches and UX issues that can be rather annoying at times.
Has less integration possibilities with other products than bigger and more known products like Jira.

Ignacio
Ignacio
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complete control over your team work.

Reviewed on 2018/10/21

Is very awesome. It reduce the time needed to organize the team.

Is very awesome. It reduce the time needed to organize the team.

Pros

Youtrack isn't the easier tool to use, I must recognize it, but we need to understand that, with all of it's features that is a necessary circumstance. Youtrack can help you a LOT when you are working with groups of people, you will know what are doing, when and who, you can measure the productivity of your team, create goals and many other things. Forget to think that it is only for programming or teams of programmers, you can use Youtrack in every scenario out there.

Cons

Lack of some integrations, I think YouTrack is as good as Jira but need some extra integrations with others useful tools.

Jaimyn
Jaimyn
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Excellent Product

Reviewed on 2019/06/24

YouTrack is an effective tool for managing our software development lifecycle.

YouTrack is an effective tool for managing our software development lifecycle.

Pros

YouTrack is a nice to use, fully web based issue tracking and project management tool. The configurability is fantastic and allows our software development team to customise it exactly to our needs.

Cons

The user interface (mainly for configuration) is a little confusing at first, but after a while it's easier to get used to.

Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Steep learning curve but well worth it

Reviewed on 2019/01/22

Pros

Projects are almost infinitely malleable and customizable

Cons

The solutions are not always right in front of you - a softer UX would help

AMR
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iam happy by using YouTrack

Reviewed on 2021/05/03

Pros

the user interface and supporting agile are wonderful on this tracking system

Cons

nothing everything is ok I am using it daily for tracking my team tasks

Hang
Hang
Overall rating
  • Industry: Biotechnology
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

there's better options

Reviewed on 2019/03/15

Pros

it's some how configurable, it's really hard to list what I like the most about it

Cons

nice try JetBrain! YouTrack is part of the JetBrain family, but i don't see the same quality in YouTrack in other software like PyCharm, this is hard to use, and you have to learn new query language to be an advance user

Somnath
Somnath
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent tool for modern agile software development

Reviewed on 2017/10/12

Pros

Excellent integration with Git. Customisable according to our needs and easy issue assignment or reassignment.

Cons

The UI can be a bit better so as to help with the steep learning curve. Slightly costly software for small startups.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best issue management so far

Reviewed on 2019/07/23

Pros

For me this is the best issue management software so far. I've used others like Jira, but I really enjoy using Youtrack. Especially the query language is quite cool.

Cons

I really can't think of any, maybe the settings page, it could use some redesign.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Possible up and coming competitor in Issue Tracking software.

Reviewed on 2018/05/06

I'd offer that you give this software a try, but JIRA may ultimately be the winner if you're...

I'd offer that you give this software a try, but JIRA may ultimately be the winner if you're looking for Issue Tracking software.

Pros

YouTrack looks like it has a bag full of punches for other software in the space like JIRA. The UI is 10x faster than JIRA, although it still isn't the prettiest. The price is cheaper than JIRA and they offer more customizable reports.

Cons

After initial setup, it was kind of hard to set up users and create issues off the bat. Their UI was a little confusing.

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

No bad but still have many glitches

Reviewed on 2021/04/17

Pros

We tried a free version. It has many great tools for project management. Even for big projects.

Cons

It is buggy and it wasn't easy to implement it, so I think the software still needs in improvements

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Gets The Job Done But Clunky With Limited Views

Reviewed on 2019/07/24

Pros

Working with engineering team is effective this way

Cons

Monitoring, tracking and searching for work is difficult.

Sanford
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good Ticketing System

Reviewed on 2020/08/10

We respond to other teams requests within my organization. I also have requests within my own team...

We respond to other teams requests within my organization. I also have requests within my own team that are manged with this tool. Overall I am liking it so far.

Pros

This software is easy to use and doesn't take too long to learn. I was up and running within an hour of getting my rights to it.

Cons

I have not come across anything that I feel is negative about this software but I think the admins here might need more training because I am not getting all of the notifications I need.