NexHealth Reviews

Two way texting with patients! This has been a lifesaver multiple times.

Redundancy of some tasks such as online scheduling.

We've been using NexHealth in our office for about 2 years, and what I've loved from the beginning is the complete suite it offers. More than just appointment reminders, we can collect reviews (and customize who receives those requests) and offer online bill payment - which our patients really appreciate. And it's all contained within one dashboard in my browser.

I'd like patients to be able to pay partial payments without needing to go through me to resend the patient request, and some bulk options/autofilling features would make the feature even more helpful.

In this day and age where everyone is reliant on their phone and texting is the easiest form of communication, NexHealth has helped keep up connected with patients.

It would be nice if you could narrow down to search for specific qualities when sifting through patients. I'd love a feature to search "missed" or "cancelled" appts right in the software.

The digital forms that are automatically sent to new patients and that Nexhealth is able to write this information into Dentrix. It saves us so much time and eliminates human error.

Sometimes patients tell us that they recieved a notice with the wrong time, also patients that have cancelled for the day and have beeen removed from the schedule still get an appointment reminder for the day

Robust functionality that automates patient engagement workflow and integrates seamlessly with our Patient Management System. The software is easy to navigate and use, intuitive and it's functionality addresses the gaps in functionality of our PMS. Easy to use for multiple locations. Support and management team are easily reached and open to feature request submissions. The support team is highly knowledgeable and super responsive, and they know us by name.

There is nothing we don't like. Any features or functionality that is lacking is in development now.

I love that we are able to communicate in real time to our pateints via text. I love all the inforamtion that is requested at the time of making their appointments. It is seamless!

The only issue I can consider is when patients who made appts on nexhealth break their appointment, yet they still get a reminder. If its broken on our schedule, it should sync and break on Nexhealth site. We have to manually remove them.

We love that the software allows for effective and simple communication with our patients. Everyone has busy schedules in NYC and NexHealth allows our patients to make appointments online, send us a quick texts, confirm appointments and pay their bills - all through their smart phones!

The system doesn't allow for a good way for patients to leave reviews - our patients find it a bit cumbersome to go from the NexHealth 5-star review system (which is not seen by the public) to actually writing a review on Google.

I love how my patients can schedule at anytime and from anywhere to be seen at the dentist. I don't have to worry about somebody answering the phones or reading out open slots. Patients can look for a time that works for them and request an appointment. It syncs with Curve Dental and the NexHealth team is constantly adding futures to make it even better.

Recently they added a feature to send a text message and email to patients who miss appts to reschedule.

nothing because everything I have hated NexHealth's development team has taken my suggestions and added them into their system or found a solution. You cant beat that

Super user-friendly
Provides a ton of flexibility
Modern email templates
Integrates with most dental softwares
Very few bugs experienced so far

Because the team is constantly shipping out improvements, you may experience some lag associated your specific PMS integration, but the team is quick to act on them. I see this as a minor inconvenience from a product that does so much more than anything else in the market.

Love the fact that the online booking feature is so accurate and very customizable. The team is open to feedback and makes updates fast. The online payments feature is also great. Patients are really happy with the experience. Also, probably the best customer support I've ever seen.

Takes a little time to fully customize everything. But once you do, it's on auto pilot.

Being able to text patients questions, reminders and bills.

Online booking times do not reflect our actual schedule closely enough

Instant/Easy access to patients.
We love the payment feature( payment link (not the widget))

Can't send or receive images in texts...(yet?lol)
Duplicate Accounts in NexHealth(we send text to one account, patient replies from the other account) (we don't have dup accts in Dentrix)
45 minute refresh/resync

As a former user of Lighthouse and Yapi, I appreciate how well this integrates with Eaglesoft. It is like my front desk is open 24/7 giving patients the ability to not only confirm appointments but ook them as well as make payments

The only thing that would make this better if it did forma(health history, HIPPA, etc)

Very easy to use- lot's of different capabilities and features. Smooth integration.

There aren't really any features I don't like about the software. I'm excited to see what they add next.

I really liked that it combined many services into one product: Online booking, Confirmations and CC payment. Ultimately you save money when combining the services

Not really much to dislike. Their support is very responsive.

I can not describe you the feeling when you know that all of your patients have been emailed and texted. NexHelth doing it not only for confirmations but for Canceled, missed and New Patients appointments. In the past, we had to spend hours to do it correctly. Now it happens automatically and I know that it is happening correctly.

That I did not learn about it 3 years ago.

Its easy to use for clients and our practice. Time saving and has extensive management features

Nothing
Everything is as its described.

I like that we still have control over schedule and patients have convenience of scheduling online

nothing so far, everything worked great for us

Does what Curve software lacks...and more.

Was a little buggy at first with the setup, but they were very responsive and worked it out

Texting the patient is very convenient. Patient seem to like it too.

There is nothing i have found to dislike about this software yet

This is a convenient interactive software program with great provider support

The message feature can be a bit annoying, but it can also be turned off is one so chooses

The ease of communicating with patients and online scheduling. Also, the customization is awesome.

No e-mail templates for mass e-mails to customers/patients like other products we have used

The ability to expand and automate patient relationships and communications.

Any features that we would like to see, their tech support and development team have actively worked to make improvements and updates

performance of the app, Great features , and costumer service

Can't think of anything. May be add more features