Reputation Reviews

It's all-inclusive. Everything can be done from one dashboard. The filtering techniques are accurate. The quantity of templated responses is convenient.

I'd like to be able to share the actual review with team members (internally, via email) and when I click the share button within the dashboard, an auto-populated link and text prompting a public share of the review appears.

This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews.

This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience.

We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company

I wish they could track who leaves a review from their email. Currently, you can only see clicks.

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

I love how easy it is to pull in all of our reputation management tools into one place. It is clean, and easy to see progress. There are also unique tools that have helped us not only manage, but seek out reviews to better our business and guest relations.

A few minor glitches have proven to be a bit inconvenient, but our Reputation.com representative has been responsive and works closely with us to work things out.

I love the reporting features and the customer service team.

I honestly like everything about Reputation.com

Ease of sending requests to patients. Ability to provide responses or have replies posted by Reputation.com. Having reviews from multiple sites compiled in one place.

Inability to customize common fields and have them auto-populate. Inability to set favorite templates for use without having to select from drop-down menu every time.

Reporting across locations saves me time and effort

Adding potential reviewers via spreadsheet

A great place to receive tips and tricks from other professionals

I don't have a lot of experience with it yet but everything has been smooth

Having everything in one place helps me to save time and effort. It makes training new hires much easier as well!

Everything seems to be an add-on. I know not every part is applicable for every company, and that we get to tailor our package however.

I like the fact that reputation has so many tools within the software that can literally work with any company

only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers

I enjoy how simple the software is and it gives me what I mostly need to execute my job. The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease.

What I like least about Reputation is the survey builder and understanding which features are what. Also, I would like if there was a sent history of when I send surveys to keep track of it. There really is no means on tracking your sent history besides getting a banner at the top each time you send a survey.

I love that we were able to combine multiple tools into one.

Sometimes it can be bugging, but the support team is great.

I like how you can see business listing information from multiple sources to get a whole picture of your business.

The reporting section can use some more customization.

I love the ease of seeing reviews from all platforms in one place!

Getting the initial set up correct can be a little daunting.

This has proven to be a great tool for managing all our reviews across a range of sites and keeps us responding in a timely way. It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

No negatives to report, we've found it easy to implement and grow with.

It is a great tool to solicit feedback from our customers.

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

There have been some bugs with the software that I've been bringing up for months now that are still not resolved. I've been given multiple dates for when a solution was going to be implemented, but it never has been. The introduction of the customer support team rather than having my questions and requests handled by my account manager has severely dropped the quality. I have found myself having to double check their work constantly as they rarely implement things properly.