--- description: Learn how Reputation can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Reputation Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Social Media Analytics Tools](/directory/1607/social-media-analytics-tools/software) > [Reputation](/software/124475/reputation-com) # Reputation Canonical: https://www.getapp.za.com/software/124475/reputation-com Page: 1 / 9\ Next: [Next page](https://www.getapp.za.com/software/124475/reputation-com?page=2) > Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation. > > Verdict: Rated **4.4/5** by 184 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Reputation Teams can centralize customer feedback, reviews, and social media interactions in one platform, enabling administrators to manage and enhance brand’s reputation across all channels. It allows operators to transform online comments and survey responses into actionable insights, helping managers understand customer sentiment and plan informed decisions. Reputation helps stakeholders boost online visibility and credibility by optimizing business listings and encouraging authentic customer reviews. The system empowers teams to respond to feedback, streamline workflows, and take decisive action to improve customer experience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 184 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Reputation.com - **Location**: Redwood City, US ## Commercial Context - **Pricing Details**: Contact Reputation.com for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German - **Available Countries**: Canada, France, Germany, India, United Kingdom, United States ## Features - @mentions - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audience Analytics - Audience Engagement - Automated Publishing - Automated Responses - Benchmarking - Brand Management - Brand Tracking - CRM Integration - Calendar Management - Campaign Analytics - Campaign Management - Collaboration Tools - Commenting/Notes ## Integrations (23 total) - AdvancedMD EHR - Aline - CDK Global - Denim Social - DrChrono - Dynamics 365 - Entrata - Experity - HubSpot CRM - Meta for Business - Microsoft Power BI - Open Dental - RealPage - Rent Manager - ResMan ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Social Media Analytics Tools](https://www.getapp.za.com/directory/1607/social-media-analytics-tools/software) ## Related Categories - [Social Media Analytics Tools](https://www.getapp.za.com/directory/1607/social-media-analytics-tools/software) - [Survey Software](https://www.getapp.za.com/directory/234/survey/software) - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) - [Reputation Management Software](https://www.getapp.za.com/directory/873/reputation-management/software) - [Social Media Management Tools](https://www.getapp.za.com/directory/927/social-media-management/software) ## Alternatives 1. [Brand24](https://www.getapp.za.com/software/101485/brand24) — 4.7/5 (254 reviews) 2. [Birdeye](https://www.getapp.za.com/software/112535/birdeye) — 4.7/5 (702 reviews) 3. [Trustpilot](https://www.getapp.za.com/software/113149/trustpilot) — 4.5/5 (1202 reviews) 4. [rater8](https://www.getapp.za.com/software/2057122/rater8) — 5.0/5 (181 reviews) 5. [TrueReview](https://www.getapp.za.com/software/2043135/truereview) — 5.0/5 (150 reviews) ## Reviews ### "Reputation is a great place to see all your listings together" — 5.0/5 > **Nicole** | *29 March 2019* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed. > > **Cons**: For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc. ----- ### "THE place to manage your online reputation, profiles and digital presence" — 4.0/5 > **Verified Reviewer** | *31 July 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice. > > **Cons**: The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves. ----- ### "A lot of issues yet to be worked out on the tool" — 2.0/5 > **Mohini** | *31 October 2023* | Real Estate | Recommendation rating: 1.0/10 > > **Pros**: Reviews management piece works fairly well > > **Cons**: All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months > > The customer service team is amazing but there are so many issues with the tool itself ----- ### "Great Business Tool" — 5.0/5 > **Verified Reviewer** | *02 June 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation. > > **Cons**: I wish it was a little bit easier to change what sites are pushed for reviews. ----- ### "Great, but Can Use Work." — 4.0/5 > **Verified Reviewer** | *24 June 2022* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I enjoy how simple the software is and it gives me what I mostly need to execute my job. The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease. > > **Cons**: What I like least about Reputation is the survey builder and understanding which features are what. Also, I would like if there was a sent history of when I send surveys to keep track of it. There really is no means on tracking your sent history besides getting a banner at the top each time you send a survey. ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.za.com/software/124475/reputation-com?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/124475/reputation-com) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data