AutoConnect GPS Reviews
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36 Reviews
- Industry: Facilities Services
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very accurate and detailed plus easy to use
Reviewed on 2018/03/27
Pros
map integration, ease of use, detailed reporting, pin point accuracy, email notifications to myself
Cons
losing gps signal underground which can lead to inaccurate pin point locations up to several blocks away
Response from GPS Insight
Thank you for providing us with your review Greg. Happy to see that you like the system and that you find it accurate and easy to use. In regards to the losing the GPS signal when the asset is underground this is a factor that affects all GPS tracking systems. We pride ourselves on using only the latest technology to ensure our customers are as connected to their fleet assets as they can be. I'll ensure you're account representative is aware of your concern to discuss further if you wish. Thanks again for your review. We are happy to have great customers like Impark!
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very informative and personable training session, great stuff Mike!
Reviewed on 2017/10/05
The ability to assign assets efficiently to task, review routes, understand fuel consumption, and...
The ability to assign assets efficiently to task, review routes, understand fuel consumption, and monitor driver behaviour.
Pros
The interface. It's so intuitive and quite easy to manage. The options are at your fingertips and the integration into Google maps is a smart feature.
Cons
Some of the outputs on the reports could look a little sharper and easier to read, format-wise.
Response from GPS Insight
Thank you for your review! We really appreciate you taking the time.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not the company to sign a contract with.
Reviewed on 2022/05/10
I have had nothing but issues with Certified Tracking/Autoconnect. I was under contract and for 2...
I have had nothing but issues with Certified Tracking/Autoconnect. I was under contract and for 2 years I dealt with the company about their units not working. I spoke to many different account managers, and upper level staff. NO ONE, and I mean no one, ever fixed our issues. Their system works well for a shot time, then it starts to fail, we had 14 trackers, by a year in, less than half of the trackers worked, talking to the company gave nothing but lip service and excuses on why their product wasn’t able to consistently work. When out contract was up they worked diligently to try to get us to sign another contract, they had no interest in standing behind their product, just an interest in keeping their billing consistent. I would not recommend them to any company, they run under a few different names. I spoke to Titan tracking as well and they fall under the same umbrella. Avoid at all costs. If you look at the previous reviews, one is from [SENSITIVE CONTENT], he was one of their account managers, so they are obviously posting fake reviews to boost business. If you search other reviews you will see the pictures that show he works there
Pros
It worked well for the first few months.
Cons
The units have a short lifespan and the company doesn’t replace them or stand behind their product.
- Industry: Mining & Metals
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to set-up, great features and excellent customer service!
Reviewed on 2018/04/06
Pros
Report data is invaluable. Seeing daily info like stop times by delivery, fuel loss and aggressive driving behaviours is essential to ensuring you have the right drivers and that your assets are being operated in a manner that will protect them from unnecessary wear and tear!
Integration with Google street view is also great when your trying to identify landmarks!
Cons
It would be nice when adding landmarks if they could be added by clicking on stop and start points, currently you have to zoom in and click beside the start or stop.
Response from GPS Insight
Thank you Scott! We're happy that you find such value in the Plug N Track GPS platform and that our service is living up to your expectations. I'll ensure your suggestion regarding the method of adding landmarks makes it to our development department for consideration. Thanks again, and if there is anything more that we can do for you, please let us know.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Service! Extremely Satisfied!
Reviewed on 2018/12/07
Pros
Very easy to use... it has been a huge help in managing our truck fleet
Cons
mobile app is a little hard to work with
Response from GPS Insight
Thank you for leaving us a review! We appreciate your comments. Happy to know our service is living up to your expectations and that Plug N Track GPS is helping you manage your fleet. The mobile app and our desktop solutions are updated frequently and we appreciate your feedback regarding the app. Thanks again!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Plug n Track Software has been a fantastic asset to our company so far!!
Reviewed on 2018/07/26
The best benefit was efficiency.
The best benefit was efficiency.
Pros
This software has streamlined our operations completely. We now know where all of our techs are in the GTA and do not have to call around to see where everyone is. When a customer calls and needs service right away we know exactly who is closest and how long it would take to reach them. Fabulous!!!
Cons
There are no real draw backs to this software so far. The only room for improvement would be the mobile app that doesn't allow for reports and such but really, we have those on our computers so not a super huge deal.
Response from GPS Insight
Arleen, thank you for leaving a Plug N Track GPS review. We are very pleased to see that our system is working out so well for you! We continue to update the software and mobile app, so thank you for your feedback. If you ever need any assistance, please let us know. We're happy to help!
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Excellent!!
Reviewed on 2018/04/17
Pros
Easy to use and allows for specific configuration to compare the balance of the fleet to make an accurate review
Cons
Almost too many options but overall the system works for us very well
Response from GPS Insight
Thank you for your review! We are very happy that you find Plug N Track GPS to be of such value. If ever you need some training on all of those extra features, please let us know. We're happy to help. Thank you again!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product for reducing costs and fleet management.
Reviewed on 2017/06/15
Reduce maintenance costs, fleet and time management.
Reduce maintenance costs, fleet and time management.
Pros
Ease of use for tracking vehicles and usage. Also for safety in regards to tracking vehicles in remote areas. Great reports that can be easily generated.
Response from GPS Insight
Thank you Gord! We appreciate your comments. Tracking your vehicles to monitor usage, enhance safety, and lower costs is key to a tracking solution's long-term ROI success.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have been using this for the last few weeks and am very happy. I would recommend it to any...
Reviewed on 2017/11/14
There have been many benefits I have a better control over my job spending . I also have an older...
There have been many benefits I have a better control over my job spending . I also have an older work who does not use a gps or smart phone and I have been able to guide him when he gets lost. My service team has been running more efficient.
Pros
Info received for each unit helps keep everyone on track. The customer service I have received has been great got me all set up and answer every question I have had. Also thank you to Jim Schwab for being so attentive to all my needs.
Cons
Phone app could use an update other than that I have not seen any other cons to the software keep up the good work
Response from GPS Insight
Great to hear you're having such a good experience Helder! We look forward to continually improving.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2018/10/30
Just used for less than a week and can see the production and cost benefits without really using...
Just used for less than a week and can see the production and cost benefits without really using the full product yet so can just imagine what the benefits will be when utilizing product to full potential
Pros
easy to install, easy to use, great customer service
Cons
so far nothing that we can see but have only been using for less than a week
Response from GPS Insight
Paula, thank you for leaving such a nice review. We're happy to hear you've had such a good initial experience with our product! I'm sure you'll continue to uncover new ways of cutting costs and increasing productivity as you become more familiar with the system. If you ever need any assistance, please let us know. We're always happy to help!
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
easy to use
Reviewed on 2017/12/05
Pros
I like how the system provides a lot of information, able to customize boundaries and easy to see reports.
Cons
the design of the dash board, icons and fonts can use a face lift. Would be nice to have sharper images. Fonts and layout looks like its in the 80s - still running ms-dos. Asset info section is a bit clustered.
Response from GPS Insight
Thank you for your review Wilson. Happy to hear you're getting lots out of the system. We continually make improvements to features and functionality. The user experience will always be high on our agenda and you can look forward to many new enhancements.
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great
Reviewed on 2017/06/29
Pros
It is very specific, we can find out so much information at the touch of a button. Really like that it uses google maps to be able to see locations.
Cons
An easy way to load customers on to the system. It would be nice to be able to upload addresses from an excel spreadsheet right in to the system.
Response from GPS Insight
Thank you Julie for your review! We really appreciate you taking the time.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
So far all good, and moving forward as we expand as a business it should be even better.
Reviewed on 2017/06/28
Piece of mind, as well as various reports aimed at problem areas of our business on the road.
Piece of mind, as well as various reports aimed at problem areas of our business on the road.
Pros
Ease of setup and use. As well as the excellent customer support offered to their clients, even down to teaching the software.
Cons
GUI interface is slightly outdated, but even then it is not horrible. Overall very few cons for a small business.
Response from GPS Insight
Shawn, thank you for you review! We really appreciate our customers letting us know how we're doing and where we can improve. Our aim is to grow along with you to ensure that when you expand we're still ticking off all the boxes for you.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No warranty, no customer service
Reviewed on 2019/04/23
CSR is rude Talks down to you and doesn’t do anything when there is a issue we received 3 dead...
CSR is rude Talks down to you and doesn’t do anything when there is a issue we received 3 dead devices
Pros
It sounded good but not a good product not good customer service they will insult you they will over bill you when the product doesn’t work your left with the bill
Cons
It is not user friendly hard to manage bad customer service
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
The system has been very easy to use and has been easy to implement
Reviewed on 2018/05/15
Pros
There are so many features that you are able to activate, this allows us to get the most important information about our fleet
Cons
The graphic user interface is not the easiest to use and is a little cluttered. This makes certain things counterintuitive to get to.
Response from GPS Insight
Thank you for your review Steven. We appreciate our customers providing us feedback on those things that we're doing well and those that can use some improvement. We continue to update our solutions and improve upon an already robust platform. Thanks again!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Plug N Track GPS Review
Reviewed on 2018/12/13
We operate our trucks from a remote location. Having the ability to monitor our assets in real time...
We operate our trucks from a remote location. Having the ability to monitor our assets in real time is perfect for what we need.
Customer service and the training I received from representative was top notch!
Pros
We really like how easy it is to use. The ability to instantly run reports on my vehicles is amazing!
Cons
So far there is nothing I would change about this software.
Response from GPS Insight
Thank you Sean for leaving us a review! Your feedback is much appreciated. We work hard to ensure the product and service we deliver is always top notch! Thanks again.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Most interesting and helpful webinar we had. Not boring.
Reviewed on 2018/03/20
Help us to maintain our car issue/problem.
Help us to maintain our car issue/problem.
Pros
Very Simple and understand right away. Not complicate. Easy. it provides us very helpful and reliable report to maintain our car issue/ problem.
Cons
leading time is slow. sometimes visual maps loading time is too slow. other than everything is okay.
Response from GPS Insight
Thank you for your review Jennifer. Happy to hear you enjoyed our training webinar and that you're getting what you need from the system. We continue to enhance our system and speed is an ongoing pursuit.
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great from through all stages.
Reviewed on 2017/06/29
Control of the performance of the fleet and driver behaviour
Control of the performance of the fleet and driver behaviour
Pros
All aspects of the software are great so far. Was surprised to see what is offered. easy to order and set up. Customer service always helpful
Cons
nothing yet. waiting for the feature to allow a history by location by asset. I wish the advanced fleet summary had better drill downs.
Response from GPS Insight
Thank you Jeff! We really appreciate you providing a review of Plug N Track GPS.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Product. Even Better service
Reviewed on 2017/03/03
Our company has used 9 of these units for the last 9 months. After using many other competitor...
Our company has used 9 of these units for the last 9 months. After using many other competitor products we are pleased to have found Plug N Track GPS. They offer a product that offers almost instant tracking of our assets. The software is thorough and very easy to navigate. Reporting is an awesome tool for our franchise. The customer service has been excellent. They are quick to respond to any issues and even call to check on our satisfaction. I would highly recommend this product to any interested.
Response from GPS Insight
Lance, thank you for your review! We are very happy that you find Plug N Track GPS so valuable and our service so good that you would recommend it to others. Thank you again!
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy and effiencent
Reviewed on 2017/12/06
Pros
The reporting should have a positive effect on my business. By taking a look at the reports I can make business adjustments
Response from GPS Insight
Thank you for your review Samantha. We appreciate your comments. Hope to continue to help you make improvements to your business.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Product!
Reviewed on 2017/03/24
It allows us so much more flexibility when dealing with technicians locations and customer requests...
It allows us so much more flexibility when dealing with technicians locations and customer requests for service. The service and ease of use are great!
Response from GPS Insight
Gord, thank you for your review! We appreciate that you appreciate the product and service so much that you would give us a 5-star review. We're certainly proud of seeing these kind of results. We promise not to become complacent though. We have enhancements coming to make your job easier and your customers even happier! Take care and thanks again.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very friendly and useful GPS system and great customer support!
Reviewed on 2017/09/08
Pros
Well, first of all the software has so many futures that can be useful to track all your employees and can also take to create timesheets!
Response from GPS Insight
Glad you're enjoying Plug N Track GPS!
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Initial training session
Reviewed on 2017/03/01
Excellent trainer, very knowledgeable, knew the software inside and out. Hopefully he can provide...
Excellent trainer, very knowledgeable, knew the software inside and out. Hopefully he can provide an update on the "slow vehicle"/heavy equipment breadcrumb question/feature request.
Response from GPS Insight
Nic, thank you for you review! Our trainers know their stuff, so that you always know everything about your stuff. I understand from our tech team that we'll be tailoring the configuration of your devices to accomplish what your looking for it to do. And, that's good stuff!
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I have received fantastic support and gained confidence that I am able to do what the program...
Reviewed on 2017/05/26
Pros
the software is easy, the support is great, I am confident that I will be able to customize the program to my desire
Cons
I have not run into any problem or concerns with the program. I feel that I get overwhelmed when I open this up but after a while it is ok
Response from GPS Insight
Karen, thank you for completing a review of Plug N Track GPS. We really appreciate you taking the time. It's good to hear we've been hitting the mark for you on most accounts. We're going to continue to work hard to ensure our system provides value to our customers and that the service level is second to none.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great experiences to date
Reviewed on 2017/02/08
We had a great time learning about the software from Mike, he is very knowledgeable, helpful, and...
We had a great time learning about the software from Mike, he is very knowledgeable, helpful, and efficient. Answered all our questions, and showed off some of the software functions that we are excited to try out. Keep this guy around !
Response from GPS Insight
Kurt,
Thank you for your review. We always like hearing about the great service our folks provide. If you ever have any questions we'll be here.
