Remote Utilities Reviews

I can't believe this is free for up to 10 remote client endpoints. It is an excellent application that allows for full control of the clients, and also gives me access to a Windows Task Manager locally so that I perform a ton of IT support functions - something that one of the big remote applications don't do at all. It also offers a very uncrowded interface, but lots of the options are easily accessible with a right-mouse click. The only reason it is not my main remote viewer is that I already have a paid subscription through another remote viewing application. It really is an excellent product that I have not had any complaints with in working on my clients computers.

I can't really think of any cons. They could maybe make their control panel a little more intuitive from first glance, and also update the look a little more. Their cost for the paid plans seems a little more in line (pricey) with the big guys of the remote viewers but is still cheaper for the number of clients you can have.

Easy to set up,
No hassle to use,
Multiple functions for controlling,
Lock Mouse and Keyboard,
Blackout Desktop Background,
Chat Availability,
Completely Free,
File Transfer,
Message Sending,
Remote Terminal,
Remote Task Manager,
RDP,
View or Full Control,
Remote Power Control

Only works for Windows without needing Wine,
Doesn't work with Ubuntu Server,
RU is difficult to set up for starters.

We have two offices and this program helps us easily remote to each office whether we're closed or during an emergency such a big snow storm

Requires to have very fast internet connection. One of our offices is in an area where the internet connection is very slow so at times it tends to freeze

It's extremely easy to install and configure. The instructions are very easy to understand. I just use basic features so cannot comment on the other areas of the program. I use it almost daily to connect to my work computer at night from home. I first used it a few years ago as an alternative to another VPN system that wasn't working for me. I am using the free version.

This was extremely easy to set up. It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running. It worked exacly as you would expect.

It feels a bit old thoughout the UI, but don't think for a second that it's outdated. This thing is packed with the features you would need to access other computers, servers remotely.

Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...

The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.

Free option for startups for supporting up to 5 computers that are stored in the remote client.
This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.

Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.

We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as:

+ possibility to record in video the entire remote session
+ possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white)
+ different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else)
+ the so required drag and drop function to access the clipboard in a simple and easy way

to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.

I love the ease of logging on to client's computers and being able to perform tasks with excellent speed. For slower computers, I can customize options to help speed up the connection.

Sometimes the installation and upgrading can be daunting but with each upgrade, they get better at making the process less complicated. Also, sometimes, I feel like I'm not getting the best speeds because I don't understand some of the technical jargon with some of the features.

It is simple and fast, usually
You can do more than remote control: view, execute, view taskmgr, transfer files
RU Viewer saves all the devices in a directory, allowing fast connections

Not very clean and organized in some ways. The viewer software is listed in Windows programs and "Viewer", the host as "Start Host" and "Stop Host".
The host GUI is not as user-friendly as it is functional
The clipboard is not automatically synced when controlling a computer.

Ease of use / functionality/ free for small users / good documentation

None that I can see so far. It meets my needs.