SAP Crystal Reports Reviews

SAP Crystal Reports

4.3 (170)
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Reports creation tool for small to midsize businesses

Overall rating

4.3 /5
(170)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
3.7/5
Customer Support
3.9/5
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170 Reviews

Paul
Paul
Overall rating
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top of the line reporting tool

Reviewed on 2018/02/27

Robust and good looking reports for all areas of my business and clients

Robust and good looking reports for all areas of my business and clients

Pros

This report writer is extremely easy to use. It provide good looking reports that are robust and allow easy integration into my visual studio applications. The ease of programming with crystal's api base gives me full control of how my reports are to behave without having to pass parameters in to the report.

Cons

API programming on subreports can be tough but once learned, it's not too bad. Also, I found dynamic database connections are tricky due when working in domains. But again, once learned, it is easy to continue

Cam
Cam
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great alternative to Pentaho

Reviewed on 2018/02/14

Pros

There are so many features that crystal has over their competitors, many of them being small, yet they have such big impact when reporting.

Cons

Wish crystal reports wasn't so resource hungry, but besides that everything else seems to be pretty good!

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 1.0 /10

Crystal Reports

Reviewed on 2020/01/17

I would not recommend using this product as it is extremely old and outdated.

I would not recommend using this product as it is extremely old and outdated.

Pros

There is nothing about this product that is useful. It may have been a good reporting tool before, but there are many other products out there now that would be better to use.

Cons

It is a very convoluted and tricky system to figure out how to use, it takes forever to figure out how to use. It is very old school and inundated.

Jean
Jean
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent BI tool

Reviewed on 2018/12/24

Pros

Very good tool for database integration and datawarehouse for the generation of reports. It has multiple options for the generation of multiple indicators in the business process.

Cons

The technical support is quite slow, it is the only thing that I would ask you to improve.

NELSON
NELSON
Overall rating
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SAP Crystal Reports is the most important tool

Reviewed on 2018/05/02

Pros

SAP Crystal Reports is the most important tool to know your results in each transaction, to verify the health of your organization.

Cons

I don't have cons. SAP Crystal Reports is easy deploy any kind of reports inserting graph on the same report. I like SAP Crystal Reports.

Darian
Darian
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

It's like Word, but frustrating

Reviewed on 2018/06/12

Generated invoices and various other documents to support our company.

Generated invoices and various other documents to support our company.

Pros

Flexible tie in to your existing system and infrastructure is a plus, it handles many different criteria and complex output.

Cons

This is a product that has been around a long time. And it does a lot. But it does not look good doing it. The output never quite matches the template thing, and the customization is tedious beyond imagine.

Reginald L.
Reginald L.
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

A Bit Difficult

Reviewed on 2020/03/03

Overall I was used to using it, but I am happy we no longer use this system.

Overall I was used to using it, but I am happy we no longer use this system.

Pros

The main pro for me was it made producing student evaluations easier. They would come out individually per course section. Which saves me time on editing and uploading to faculty review documents.

Cons

The system was slow and many times did not work. The program my university used didn’t have a download option, we could only select to print. Which meant that the reports were processed and printed I would have to go back and scan them and send them back to me.

Chandima
Chandima
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It's Report creating tool

Reviewed on 2018/12/13

I was crystal report user in last 5 years.It is easy to create reporting as a developed ERP...

I was crystal report user in last 5 years.It is easy to create reporting as a developed ERP Systems, It has SDK for c# and java development

Pros

This can easily create report using database views and tables

Cons

Updating is very slow new versions come to spend lot of times

Thao
Thao
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good ERP system

Reviewed on 2021/07/08

Pros

Linked between different department help easy to check all the information and data, especially reduce questions

Cons

Sometimes it's a bit over-complicated to export reports or process the input entries

Samah
Samah
Overall rating
  • Industry: Market Research
  • Company size: 201–500 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Sap crystal reports review

Reviewed on 2018/12/01

Pros

Very appealing and good looking features

Cons

Little complicated and not much easy to use

David
Overall rating
  • Industry: Computer Software
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Crystal Reports Helps Companies See Through To Their Business Info

Reviewed on 2015/11/19

Pros

Learning Crystal Reports is only part of the educational process for learning Business Intelligence Reporting. You need to have the fundamental ability to become familiar with how a business operates, how it uses information. You need to be able to translate a company's requirements for managing and and acting on information to the technical organization and structure of its data systems. To be a successful report developer you need to be able to speak both languages. There are some great resources out there for Crystal Reports professionals, such my own Crystal Reports group on LinkedIn, where developers meet and share ideas as well as where employers and recruiters come to find them. There is also the Crystal Reports Users Group Crystal Users group, both hosted by Yahoo Groups, which have been serving and supporting Crystal Reports professionals for over a decade. Plus many web sites, online tutorials, video tutorials, skills training and more. Just don't forget that there are two sides to Business Intelligence Reporting - and Crystal Reports is only one of them.

Crystal Reports is a highly featured and flexible business intelligence tool that has been around for over 2 decades. It is database independent, meaning you can develop reports against just about any database or structured file format, from Microsoft SQL and Oracle, to flat file to text file to spreadsheets to anything for which you can access via ODBC, DAO, XML, OLE DB, JDBC and many more protocols. Crystal Reports integrates seamlessly into SAP BusinessObjects Enterprise products as well as other SAP data management products. Reports can link tables internally within the design template, or developers can build their own external SQL Queries, views, stored procedures or universes and build their reports off those data sources. Crystal also allows developers to script their custom own SQL-based query in the Database Editor. And if your data source changes, Crystal provides tools for mapping your existing report over to the new similarly structured data source. Record selection formulas can help filter out unwanted data to improve the efficiency of report performance.

Crystal Reports has a highly flexible report design editor that features multi-pass linear data processing, allowing analysis to be performed while reading records as while printing records. Data may be grouped or sorted based on raw data or on formulas that can analyze and manipulate record data for customized processing. Crystal Reports allows developers to create virtually any kind of data-based report, from tabular column listings to data-driven letters to charts, cross-tabs, free-form and (pre-printed) form-fitting solutions. Extensive summary functions, running totals, and a rich formula programming language (Crystal also supports Basic syntax) provide unlimited opportunity to manage and manipulate raw data for analysis and presentation to the customer, be it a management report, operations report or customer-facing report. With sub-reports, it is possible to link together tangentially Connected Data sources, expanding the opportunities of publishing relevant information onto a single page or report. Individually formattable multi-section detail, page and group headers and footer sections allow the developer to play with suppression, paging and other formatting options and formulas.

Crystal Reports is a WSIWYG design tool, allowing you to see what you are doing as you do it. Whether you use the the grid or guidelines with the Design Tool, or the size and alignment tools with the Preview Tool, Crystal lets you create the report as you want to see it. You can integrate external images, files, or even BI products, such as Crystal Dashboards (Xelcius). Through the use of parameters, reports can be designed to include user input in the record selection, formatting and operation of the report. Reports can be generated for printing, export to Adobe Acrobat, to Microsoft Excel or many other formats. Crystal can also be easily linked into 3rd party applications through XML, Java, Visual Studio or other APIs. Crystal Reports can also be easily delivered through the Crystal Reports Server or the Business Objects Enterprise Server, providing a hosting platform for both scheduled automation and on-demand report generation.

Cons

For someone experienced in business intelligence, databases or programming, Crystal Reports is relatively intuitive, though it will take time and experience to learn how to fully leverage every feature. There are included tutorials that teach the basics, but real world situations often defy the simplicity of the provided solutions. There are plenty of third-party resources from Yahoo and LinkedIn groups to user support web sites and video, instructional and printed training materials. Crystal is not something that the home user can jump into. The license is relatively expensive and does not include a database server, database or other data source. Licensing for enterprise environments can get pricey quickly. While many employers hire report developers directly, there is a large community of professional report developers who work contracts, either independently or through contract employment agencies. In most cases, the employer provides the licensed Crystal Reports tool, but if a company has only infrequent report development needs, they may expect the consultant to provide their own copy of the software. SAP is really not set up for supporting the individual, however, preferring to engage the company in business-licensed products.

Crystal Reports has incredible flexibility but their are limitations, mostly in formatting. Working with lines and boxes is not as flexible as, say, Microsoft Word. Charts and graphs have many features and options but they can be difficult to try and force your data to conform to the usage requirements. Graphics cannot be edited in-template, and some image formats are not supported (though you can easily convert an image to a supported format). The design tool can have issues with orphaned text at the bottom or the top of a page. While you can include comments in formulas, there is no ability to provide comments to the actual data, static, calculated value or other objects within the report design. Rules applied to the selection and manipulation of data can have unexpected results, leading to manual troubleshooting of report design and database queries. Like any piece of template design software, there are bound to be situations where you want to do something a certain way that is not supported by Crystal Reports, which can lead to frustration. But there are usually ways to think outside of the box to accomplish what you want.

Crystal Reports is getting a little long in the tooth. While still one of the worlds' most popular reporting tools, It hasn't received a major update in many years, while Microsoft's SQL Server Reporting Services as well as open-source and other business intelligence competition products have grown in popularity, and it shows. The user interface and feature set hasn't significantly changed in quite a while. Of course, it was already pretty rich and complete, but it lacks the feel and finish of many current generation software products. There is also no version available for the Apple Mac, which means no support for iOS devices. Some feel that SAP doesn't see the Crystal product line as the best place for its R&D investments, pushing more data analytic based products such as Web Intelligence. I think there is room and demand for both and wish SAP would wow me with an upgrade that would transform Crystal Reports into a new generation of business intelligence reporting that sets the bar for everyone else.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A wonderful tool for the generation of reports.

Reviewed on 2018/12/13

I use SAP Crystal Reports to generate different statistics about the problems and requests in the...

I use SAP Crystal Reports to generate different statistics about the problems and requests in the technological area of ​​the company, allowing to customize each report based on the characteristics and hierarchy of the end users.

Pros

What I like most about this software is that it allows you to quickly transform any data source into interactive and relevant content for different users. Also integrates design, modification and visualization capabilities in different types of applications such as .NET, Java or COM and
allows end users to access and interact with reports through different means such as Web portals, mobile devices and Microsoft Office documents. In general, it is an incredible tool for the generation of different types of reports, providing the option to widely customize each of them.

Cons

Given the amount of tools and options that it offers, its handling is sometimes a bit complex, especially for users with little technical knowledge.

Vinoojan
Vinoojan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Advance reporting tool

Reviewed on 2019/08/20

Its very sophisticated software for reporting and supporting asp.net based softwares. In terms of...

Its very sophisticated software for reporting and supporting asp.net based softwares. In terms of presenting the data as information, This is very very helpful . We are providing solutions for HR and ERP. End of the day whatever the configurations or customization we need clients are focusing on the out-put to present as a report.

Pros

Very advance reporting tool and make life easier for people who are dealing with data sets and reporting.
Can create reports with complex filters and formulas. Also crystal reports are capable of giving attractive charts, tables and linked reports.
Also can be configure from different Data sources like MSSQL.

Cons

Run time version and desktop version have some misalignment issue. But it can be sorted out in the coding level. And the option call Cross tab ,its a dynamically expanding table in crystal and there you can't have serial number when its comes to number of values listed.

Marsha
Overall rating
  • Industry: Government Relations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I like that it customize the different reports we generate daily and multiple users can view...

Reviewed on 2018/02/01

I like that crystal report is able to customize the different reports we generate daily and...

I like that crystal report is able to customize the different reports we generate daily and multiple users can view them. Also, I like that it allows for multiple users to feed and draw data from these reports. I like that its all centralized in one place with the flexibility of expanding or changing if need be. I am impresses with how data can be formatted with the various options and once you are trained it actually easy to use.

Pros

I like that crystal report is able to customize the different reports we generate daily and multiple users can view them. Also, I like that it allows for multiple users to feed and draw data from these reports. I like that its all centralized in one place with the flexibility of expanding or changing if need be. I am impresses with how data can be formatted with the various options and once you are trained it actually easy to use.

Cons

This tool takes time to become acquainted with, fortunate for us some of our guys were already familiar with the tool and was willing to train the other team members. The upside to this tool is once you are trained it is a good tool to use.

Umar
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Business Reporting Tool

Reviewed on 2019/07/24

My overall experience has been just excellent with this.
Its a complete business solution in market...

My overall experience has been just excellent with this.
Its a complete business solution in market at the time.

Pros

Almost every business application requires reports of their data on daily/monthly basis.
They require reports not only in tabular form but also they need visual digrams to analyze performance of their business.
As a developer i always use crystal reports to develop complex reports that require charts and grouped data for readability and correct and ultimate analysis.
Its easy to develop and connect with underlying datatables.
Any kind of complex colored, tabular and visual report can be generated from this.i really love it.

Cons

Its my favourite reporting engine and there is nothing to be liked least about it.
I used it from beginning and got fan of it.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Reporting system is comprehensive, but difficult to use.

Reviewed on 2018/07/26

Pros

The ability to customize reports is helpful.
Comprehensive. The system has the ability to report on many aspects of business.

Cons

Difficult to learn report writing requirements.
Trial and error yields unproductive data reporting.
Once parameters are established for requests, downloading data fields is sometimes slow.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Crystal, commonly used with sql commands

Reviewed on 2019/07/18

Report writer and user for over 10 years , great product

Report writer and user for over 10 years , great product

Pros

Its comprehensive, well know and used across industries so many designers. Basic graphing but robust reporting.

Cons

Could be more user friendly, you need about six months to get good at it

Paul
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Software great, sales process a giant fail.

Reviewed on 2016/08/16

I received an email for 10% off and thought now was a good time to purchase the product. I ordered...

I received an email for 10% off and thought now was a good time to purchase the product. I ordered it and that went fine, but then I never received my license and download. I contacted customer support and they were awesome, and sent me a temporary license key and the download link! But I still have yet to receive the license key I paid for after two weeks!

Pros

Crystal Reports is the standard for banded reporting. The functionality is amazing and there is almost nothing I can't do with it.

Cons

The subscription pricing model sucks. SHould be able to purchase once and get our value out of it.

Response from SAP

Hi Paul.

Thanks for the review and we're glad you're liking Crystal Reports. I have notified the support team and they have found your order and are addressing the license key issue.

For your other comment on the subscription pricing, we need more clarification on that. Crystal Reports is a one-time purchase. Please follow up at [email protected].

Thanks

Mohamed
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Most Important Reporting Programs

Reviewed on 2022/05/24

A good experience that taught me a lot about analyzing, coordinating and processing reports,...

A good experience that taught me a lot about analyzing, coordinating and processing reports, especially when there is a large amount of data.

Pros

I liked its compatibility with many software, especially those based on C# and ASP.NET, so it is indispensable in our software for extracting and analyzing reports .

Cons

I don't find any major downsides, but the user interface should be improved to be easier and more friendly .

Victoria
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Integral business tool

Reviewed on 2019/12/05

I've used Crystal reports for 14 years, and I've really been able to adapt it's capabilities to fit...

I've used Crystal reports for 14 years, and I've really been able to adapt it's capabilities to fit our company's needs.

Pros

The flexibility of what I can do with my data is invaluable. I am able to create custom reports to extract necessary information from our databases.

Cons

The newer version of this software does not allow me to open a new report while another report is generating, but it does so more quickly than the old software, so it's a give and take.

karen
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software for printing checks

Reviewed on 2022/05/12

Pros

Our company prints our checks with SAP Crystal Reports. The checks look very professional and it is very easy to use. We have four companies that we use SAP Crystal for printing checks and it is very easy to jump from one company to the next and the checks look so good. This software is used with our Spectrum accounting software.

Cons

I don't know how I would contact support if I needed it for this software. If we have issues, we have to get help from an IT person at our work.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It generates the reports needed, but with a somewhat dated interface

Reviewed on 2018/07/16

Pros

Connects to SQL and it gets the data as needed, and with the right formulas and know how, you can customize the reports to your liking get as specific as you need.

Cons

Dated interface and not the most user friendly. If you have never used it, getting it set up and running might be a little confusing, but if you know some basic SQL, you can make it do what you need.

Verified Reviewer
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 501–1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 3.0 /10

Is not my preferred option to use

Reviewed on 2021/11/09

The tool is very useful when implementing with ASP Net, although I wouldn't use for desktop apps,...

The tool is very useful when implementing with ASP Net, although I wouldn't use for desktop apps, only for web ones, sadly you can not make dynamic connections to it, I feel limited in some options, I have use more devexpress report system, and it complements very well with visual studio

Pros

It doesn't required a framework to create a new report, you can use the tool directly and you don't have to be a developer to create or customize a new report, the preview option is quite fast and once you set up a data sample yo que edit while in preview mode

Cons

Is not very intuitive to use some tools, is not full design move or developer move, the appearance is not being updated in a while, and to edit a query can be a little frustrated sometimes

Drew
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Crystal Reports is the best bang for our buck

Reviewed on 2016/12/08

Our software uses Crystal Reports. Custom report creation is not terribly easy. It is not terribly...

Our software uses Crystal Reports. Custom report creation is not terribly easy. It is not terribly difficult. I know we have looked at integrating different reporting options and I think for the money spent, Crystal offers us the best overall value for functionality. There are certain limitations I have run into - for example - I cannot print a "line" on top of a background picture. The only workaround available is to create a "box" and fill it in and reshape it to be a line. This works although my lines are rather fat. Small things like that are frustrating. Otherwise, it is a fairly powerful reporting development tool.

Micha
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Couldn't work without it

Reviewed on 2016/11/11

Crystal Reports is built into a custom program that we use everyday. Our business couldn't function...

Crystal Reports is built into a custom program that we use everyday. Our business couldn't function without it. It generates reports from very large databases and allows for great customization of those reports. We did have some issues after upgrading to Windows 10, but those have all been resolved.

Pros

What I like most about this software is it's seamless integration with our own program and the flexibility it offers us. We are on the cutting edge of our industry and I don't think that would be possible without this software.

Cons

No cons