Adobe Connect Reviews

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703 Reviews

- Industry: Market Research
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Adobe Connect
Reviewed on 2023/08/07
Pros
Adobe Connect allows me to take my work on the road and dial-in on my phone. This allows me to have flexibility during my workday and be able to tune-in whenever, wherever.
Cons
I use Adobe Connect specifically on my phone in conjunction with the Forsta application. My only complaint is that is it difficult to login to the Forsta URL through the app, I can't chat live with my colleagues, and I can't exit out of the app and still listen to the meeting (more like a phone call). I'm not sure if this is due to Adobe Connect or Forsta, but improving these specific things would enhance my experience.
- Industry: Education Management
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Adobe Connect honest review
Reviewed on 2023/12/01
Pros
It has a much higher quality video feed compared to zoom or Skype.
Cons
Some of the features can be a little difficult to navigate through for first time users.

- Industry: Human Resources
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
So much potential but failed to deliver
Reviewed on 2022/12/19
The team put a HUGE amount of effort into converting our existing materials to Adobe Connect. We...
The team put a HUGE amount of effort into converting our existing materials to Adobe Connect. We loved the all of the functionality that the platform provides - some of which are not available elsewhere to my knowledge. We ran the first few sessions on the new platform but it was just too unstable. The video quality for just about acceptable but the audio was just unacceptably unstable and was interfering with the learning process. Very disappointed to have had to drop the whole thing after so much effort went into making it work. Lots of promise but just did not deliver.
Pros
I absolutely love the concepts that Adobe have created in relation to online classrooms. The ability to create rooms and screens and views with elements that can be switched on and off is fantastic. The best feature for me is the ability to save these set-ups and re-use them over and over again. Run a session; save it; refresh it back to the start-up and run another session.Breakout rooms are great and with some work it is possible to set up shared whiteboards that the facilitator can monitor in real time without entering each of the rooms.
Cons
The biggest issue was the audio quality - or lack of it. It was OK most of the time - not great but useable. However it was often very poor and it became too much of a hurdle. We had to ditch the whole thing and revert to MS Teams. Most disappointing.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Adobe Connect: a complete software for online meetings
Reviewed on 2023/04/06
In general, my experience with Adobe Connect is complete, as I was lucky to use almost all the...
In general, my experience with Adobe Connect is complete, as I was lucky to use almost all the features and functions that it offers, most of them worked correctly and all of them had the ease of customization and configuration to suit everyone's tastes. Although I don't use it for a long time due to policy changes at my university, it gives me a great experience in the world of virtual classes and if I had the opportunity and enough money to use it, I would.
Pros
As a student and future professional who participated in numerous online meetings and events due to the Covid-19 pandemic, I was pleased to try Adobe Connect and have come to the conclusion: I am amazed at its ability to host meetings and events of any size by offering a platform with an intuitive and easy-to-use interface, which allowed me and other users to join meetings without problems and actively participate in them. On the other hand, the quality of audio and video in Adobe Connect is exceptional thanks to its HD video conferencing and the range of customization options, which allowed us all the ease of configuring audio and video according to our needs. Another significant advantage of Adobe Connect is its robust security as doing some research I found that the platform uses SSL encryption and offers customizable authentication and authorization options, ensuring meetings are safe and secure.
Cons
On the other hand, a peculiar negative point of this platform is its cost, Adobe Connect is a software solution for paid virtual meetings and certain companies or individual users may consider that it is expensive, so they would opt for other free or of lower cost than this; Personally, I consider its price a bit high. Also, although the platform is easy to use in general, it can have a bit of a learning curve for some users less familiar with web conferencing tools, in my experience as a student I had classmates who couldn't use it nor did they let it. guide by the intuitive interface that it provides, but I already consider that more of a debatable problem.
Reasons for Choosing Adobe Connect
The change arose due to the lousy service that Zoom offered at that time.Switched From
Zoom WorkplaceReasons for Switching to Adobe Connect
At my university we chose Adobe Connect because of the link we had with other Adobe products we used for our classes.- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Interactive, Effective, & Engaging
Reviewed on 2022/08/04
Overall it has made it easier as we aim to expand our virtual learning & remote delivery.
Overall it has made it easier as we aim to expand our virtual learning & remote delivery.
Pros
Adobe Connect is interactive & you can easily increase engagement by customizing your classroom.
Cons
Adobe connect has a lot of pros, however it may be too much for someone looking for just a simple product.
Reasons for Switching to Adobe Connect
Adobe Connect gave the feel of a real classroom & we can integrate it with our LMS & other adobe offerings.- Industry: Libraries
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good software, harsh licensing
Reviewed on 2022/05/09
While we had no problems with the software itself, we eventually went away from Connect because of...
While we had no problems with the software itself, we eventually went away from Connect because of the way Adobe licenses it. They make it really difficult and overbearing.
Pros
The software is friendly and does what you need it to do. The interface is simple and can be picked up easily
Cons
Our biggest complaint about this product isn't the product itself - it's Adobe. Adobe's licensing scheme is very difficult to work with and not friendly at all.
Reasons for Switching to Adobe Connect
We migrated away from Connect because of licensing restrictions.- Industry: Human Resources
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool for an online training class
Reviewed on 2021/12/07
As a presenter, it is great to know that you will be the only one who can start the conference and...
As a presenter, it is great to know that you will be the only one who can start the conference and there are not chitchats on the side while you are out. However, it will also be a downside since if the presenter is late then no other people can start the conference which can be a waste of time.
Pros
The software provides reporting capabilities on the timestamps of the attendees which makes the attendance reporting of a training class easier than to do it manually.
Cons
While the presenter can manage the microphone usage of the attendees, it is hard as a user to maintain a quiet background because as a user, I did not locate the noise cancellation option.
Alternatives Considered
Microsoft TeamsReasons for Switching to Adobe Connect
The reporting capabilities for attendance purposes.- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Use of Adobe Connect
Reviewed on 2020/03/06
I liked using adobe connect, once you figure out all the nuances it is fairly easy to use. The...
I liked using adobe connect, once you figure out all the nuances it is fairly easy to use. The only reason I stopped using it was because my employer would no longer support the use of it.
Pros
At the time when I used this service, it was completely free to use. This was the main reason I used it. Not terribly hard to use but there were some challenges.
Cons
At times it was difficult hearing everyone in the session. Sometimes I would have everyone in the session mute their microphones with the exception of the individual that was presenting.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 3.0 /10
Perhaps the hardest sw that I tried to learn how to use
Reviewed on 2020/10/15
At glance, it looked great with so many possibilities and features but when I try to use I realized...
At glance, it looked great with so many possibilities and features but when I try to use I realized an amazing complexity even to do a simple meeting
Pros
Zillion of features and possibilities, setup of classes, templates, customizations and more that you can use for sure
Cons
The learning curve is too long for trainer and trainees. Quite complicate. You really need to dedicate time to learn how to configure and to use. The value is not worth for usual training. Think on it only to large organization with stable programs.
- Industry: Arts & Crafts
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Overall Overview of AC
Reviewed on 2024/09/29
Pros
Adobe Connect enables me to seamlessly collaborate with colleagues and connect with stakeholders via direct messages, audio and video calls.
Cons
All has been perfect apart from lack of offline access capability.
- Industry: Accounting
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Perfect for everyone
Reviewed on 2024/02/22
Pros
This app helped me flawless attend my lectures without having to worry about connection issue. I particularly like the app, which means I can not worry about accidently closing a browser tab
Cons
I have seen a few, very rare glitches, which I have had to load in, but this has never been an issue
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Just another virtual meeting tool
Reviewed on 2023/09/04
Average. Nothing incredible
Average. Nothing incredible
Pros
I didn’t find anything unusual about it. It’s just another meeting tool.
Cons
It’s not as popular as Zoom and Webex and when rest of the colleagues and stakeholders prefer Zoom, AdobeConnect has lost its worth and popularity.
- Industry: Education Management
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Average online meeting tool when you have no other option
Reviewed on 2023/10/28
There are so many other online meeting tools available for team meetings. It’s just an average...
There are so many other online meeting tools available for team meetings. It’s just an average tool. My overall experience was okay.
Pros
It’s user friendly and mobile friendly.
Cons
It serves the purpose of online meetings. I have nothing really bad to report.

- Industry: Civil Engineering
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
adobe Sm
Reviewed on 2023/03/19
Pros
I had never used this product until the pandemic period, but the fact that some lessons continued online and the lessons continued with the ability to watch live and recording through this product showed that the product is very good if it is used actively and functionally.
Cons
I saw that there were problems in sharing files and annotations. I witnessed that the files sent to a 40-person class could not be forwarded to some of my friends. Also, it's not a bad feature, but I think it would be good to have 2 and 3x viewing formats for faster viewing of recorded videos.
- Industry: Higher Education
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Adobe Connect appraised
Reviewed on 2022/11/10
I have found Adobe Connect to be the best online teaching platform I have used.
I have found Adobe Connect to be the best online teaching platform I have used.
Pros
The ability to create so many different varieties of presentations. What at first seemed to be the complexity of the interface turns out to be not that complex but perhaps its greatest strength.
Cons
This is perhaps not like least situation. It appears however that now Adobe has almost completed the long transition. The problem as mentioned above was the very difficult task of painting the train while it was running.

- Industry: Public Policy
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Robust webinar platform
Reviewed on 2018/12/18
This platform saves us a ton of money vs. in-person meetings. It's good enough to provide an...
This platform saves us a ton of money vs. in-person meetings. It's good enough to provide an experience that can substitute for most in-person meetings. We also do numerous training sessions with this platform, record them, and make them available to our partners.
Pros
We probably don't use 30% of the features during any given meeting, but it's nice to have the flexibility of breakout sessions, whiteboards, video conferencing, etc. Most of our sessions are simple PowerPoints uploaded into the room, utilizing integrated telephony and chat for communication. But the system is robust, offering just about anything you could imagine doing in an online meeting. We record most of our sessions, and Adobe offers good tools for editing the recordings, which can then be shared right from Adobe's platform. The pods available in the room allow for document sharing during the meeting, the playing of audio and video files, polling and surveys, and of course screen sharing. The new HTML client means participants don't have to leave the browser to engage in meetings any more, and there is a mobile client for joining meetings via Android or iOS. The admin interface offers branding so you can ensure all the meetings have your company's logo and colors. All in all, it's a pretty slick package.
Cons
My biggest gripe with Adobe Connect is the necessity of engaging a third party in order to achieve integrated telephony. This should be included. To be clear, VOIP is included. I'm simply talking about the ability of participants to call in to a meeting using a regular phone requires a third party. While it's not enough to make me seek a different webinar platform, it is shocking that Adobe has not addressed this glaring issue. The only issue I have with the platform is playing long videos during meetings never seem to work, and it has forced us to all but exclude video from our presentations.

- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A No-Frills Online Meeting Tool
Reviewed on 2019/09/05
Overall Adobe Connect was an acceptable tool, but I preferred the look/feel of WebEx and GoToMeeting...
Overall Adobe Connect was an acceptable tool, but I preferred the look/feel of WebEx and GoToMeeting which seemed a bit more modern. For an individual account, I prefer Zoom but haven't experienced that as an enterprise tool so I don't truly know how it compares. The few times I did need user support as an admin for Connect, I had a heck of a time trying to track down a live human being - it was not easy getting help until we threatened to cancel our subscription. I probably wouldn't be quick to recommend this tool since there are so many alternatives out there these days.
Pros
Connect has a very simple structure of pods that can be turned on or off, depending upon the features you'd like to have available for your meeting. Some examples include chat, drawing, video, screen sharing, polling. The user interface is extremely easy to manage, and I used to train college faculty to use this for offering online classes and lectures - 95% of the time there were absolutely no issues. It is easy to learn, easy to use, and meetings/webinars can be recorded for later viewing.
Cons
From an administrator perspective, the admin console for this tool was very outdated. Each user had a folder, within each folder was a series of links for old meetings and recordings. It was complex enough that we opted to have admins manage meeting room creation for all users because it just wasn't very intuitive. The pod look was already a bit outdated when I stopped using the software a few years back, and there were some limits in terms of how many people could be sharing their webcams at once. Also, we found that if more than 2-3 people had their microphones active, there was a lot of feedback, so we always told people to mute everyone unless they absolutely needed to hear participants.

- Industry: Semiconductors
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Versatile solution to streamline communication
Reviewed on 2022/04/30
Adobe Connect permite organizar el trabajo colaborativo, proporcionando una comunicación interna...
Adobe Connect permite organizar el trabajo colaborativo, proporcionando una comunicación interna altamente efectiva.
Pros
It has advanced chat functions that allow you to create groups, use messages and notifications to send to your contacts. It allows quick simple selection surveys to better identify user preferences. It is easy and very useful to share PDF files on the screen with participants. It is very easy to create interactive content and present it in virtual classrooms.
Cons
It has presented problems to play long videos and when you are a new user it is necessary to document yourself well to take advantage of its full potential.

- Industry: E-Learning
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Collaboration with the audience must be easier
Reviewed on 2020/12/15
We have been able to meet with our students.
We would expect an improved UI design, easer to use...
We have been able to meet with our students.
We would expect an improved UI design, easer to use icons and tabs both for the students and the presenters.
It looks primitive when compared to other popular applications. (Zoom, Tandem, Meets)
Pros
Adobe Connect features specific sections for notes, easy surveys, screen shares, and document uploads which are really cool if you manage are planning to lecture with little interaction with the audience. You can present your work, get audience opinions via polls and sketch on the shared files.
Cons
We have been using the program since the outbreak of Covid19 around March and the overall concern of many of the teachers is that they cannot indulge the students into the meeting. The reasons stated (and I also experience) are: students have conncetion problems starting the porgram, they log off when trying to activate mic or camera, once the voice is activated you have to wait some time to hear the student as the system activates and lets him/her heard by the others. Overall, this pai program makes me (and the other personnel) feel that the free version of other programs (Zoom maybe) works better for video conferencing and collaborative teaching.

- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Exponentially improves collaborative work
Reviewed on 2022/05/28
Adobe Connect offers all the tools used today to keep teams communicating effectively. It is a...
Adobe Connect offers all the tools used today to keep teams communicating effectively. It is a really useful platform that you need for your business.
Pros
It has an elegant simplified interface that allows you to focus on common places of work. It allows video meetings with high quality. A whiteboard can be created and used to dynamically share and display information. Chat provides the ability to communicate and share content in real time.
Cons
This is a very complete and efficient platform. So far the only downside is the simplicity of some of its features.

- Industry: Financial Services
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Need major updates to successfully move away from Flash
Reviewed on 2020/08/31
Given that Adobe is such a well-known company, Adobe Connect is certainly not it's top product. ...
Given that Adobe is such a well-known company, Adobe Connect is certainly not it's top product. Unless you have some history with Adobe, if you are new to Web-Conferencing software, you certainly should look elsewhere.
Pros
Adobe Connect does not have a rich history, at least compare with WebEx. As an Adobe Product, it relies heavily with Flash when it first introduced. It was fairly successfully at the beginning.
It's a very common training tools, and that was how I started using it. We used it for training sessions, attendees can interact with various aspects of the program and with each other.
Cons
As Flash is dying, Adobe is in need to make a major move to get off from Flash. However, the new product is not s successfully as the original Flash version.
During the current pandemic when web-conferencing software is most needed, there is a lot of downtime. The issue is can be capacity of its server.
Subscription is also an issue. You have to deal with retailer instead of directly with Adobe. Also, there is only Annual subscription and lack a shorter term.
If you need to host >100 users session, be aware. Although it is dorable, license and technical are both need to be worked out first
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Decent for smaller groups
Reviewed on 2022/01/25
While the core of the program was good, it just wasn't built for the number of people I had using...
While the core of the program was good, it just wasn't built for the number of people I had using it. If you are in a large company, I would go with Adobe Captivate Prime instead.
Pros
Connect has a lot of features that are helpful, such as completion reporting, courses that can be grouped into curricula, and bulk uploads to add users.
Cons
There is no bulk way to remove users, so you have to go one by one. The interface looks outdated, and adding courses to different catalogs is difficult.

- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Adobe Connect is Not For Me!
Reviewed on 2020/04/29
Very poor experience. Here is an unedited cut-and-paste message from their customer service team:...
Very poor experience. Here is an unedited cut-and-paste message from their customer service team: Hi cathy, For Adobe connect concern only you need to contact in that number they will help you with the information if issue is not resolved please contact us back with the same case reference number we will help you with information.
Pros
As a presenter, when someone else is hosting a webinar, I have found Adobe Connect easy to use. I have enjoyed the various features and the way the set up looks when I am delivering a presentation. It's clean and seems to provide a good experience for attendees.
Cons
I tried, really tried, to create an account and use this system so that I could offer webinars to clients and potential clients. I am not really tech-savvy but I am not stupid either and I have always been able to learn new systems and make them work for me. Not this time. I needed customer service to set myself up as an admin. I watched quick start videos and tutorials, read user guide materials and even took a live demo. Nope. All of it was so far over my head I could not process what they were saying. When I reached out to through the sales staff they made it clear they were not interested in my business. They want big companies with IT departments, not sole proprietors trying to help nonprofit organizations.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I use to sell Adobe Connect...Best Reliable Conference Platform on the Market
Reviewed on 2017/06/27
This was the best conferencing tool. Sold it and used it daily.
This was the best conferencing tool. Sold it and used it daily.
Pros
You can customize your conference room depending on how and what you want to share. There are pods within your conference room which allows you to have a document sharing pod, a video sharing pod, a chat pod, survey pod, etc. To many to name. You can host one on one as well as one to many(Events). I use to train clients on this tool and the feedback was always positive. The interface dashboard is very is to navigate while in the meeting because you can show only what you what your audience to see. This allows you to pull documents, presentations and videos in the meeting on the fly. You can also record your meetings and send out recording that can be tracked to know if the recipient viewed the recording and or forwarded. There are way to many pros to name. The company I worked for was a conferencing provider and we sold partner products...WebEx, Microsoft, etc and Adobe Connect was always ranked high. One other pro...there is no download to join a meeting, you click the link and you're in. Ever tried to join a meeting and have to wait for something to download on your desktop before you enter - headache.

- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A high quality web meeting room
Reviewed on 2018/07/27
It is the best option in the market to make videoconference rooms where work team meetings can be...
It is the best option in the market to make videoconference rooms where work team meetings can be held that for one reason or another are not located in the same physical space
Pros
The inclusion Adobe Connect to the consortium where I work has been one of the best decisions taken by the Department of Informatics, and this I say, because the previous solutions we had to communicate in video calls and video calls were very poor and did not offer all the benefits offered this software.
On the one hand, this software is excellent because you can create conference rooms with a personal key that allows controlling access to users, giving you higher levels of security.
On the other hand Adobe Connect offers other elemntos for the interaction in the room that are very interesting as they are, notes, private chats and group chats, shared files and videos, which increase the interaction between the different participants of the room.
And finally, one of the greatest benefits that Adobe Connect has and that makes it one of the best is that it can be used in tablets, smart phones and IOS.
Cons
For the amount of benefits that the software has, it tends to become a bit sophisticated, needing medium knowledge in the computer area to use the software at its maximum capacity