Smoobu Reviews

The simplicity of setup and use, great performances, money for value, made life easier
Exceptional Italian customer support!

some minor features, compared to other software, were still missing, but they are minor and I know the Dev team keep working to improve

The team in charge of customer service is very professional and they always give a solution of any problem that you can have with the platform.

We would like more functions in the future, also more personalization

When we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick.

But it has only been downhill from there. Their development team has made the interface clunky, their servers are down often, my team now hates Smoobu.

Extremely slow interface in 2021. If you manage more than 10 listings, please do not use this software.

We had previously used Hostaway and Lodgify. We have had more double bookings with Smoobu by far than with any other PMS.

It is easy to learn and to configure, you can phone to the customer service and they answer...

The French translation is not perfect but I can use it

Very easy to use and setup. Quick connection to Airnb and Booking.com (yet to try the others)

At first the messaging system wasn't my favorite. However, the new update looks great and integrates all messaging from Airbnb and Booking.com into the platform. Trying it out now and very happy with it!

Very good customer service. And for the most part easy to navigate.

I don't like the way the messaging works. The messages to VRBO bookings are sent via email and not entered into the VRBO app. And VRBO booking is not downloaded like Airbnb with all the details. I was disappointed with this. I think it is a bit outdated.

Integration With word press, Checkin App

Poor Website Functionality, very simple website

The ability to combine any booking from any location in the world

When you book it doesn't give you the option to add anybody but an adult

The idea is great but it doesn't work in practice. There are better alternatives.

Smoobu was a disaster for me. Using Sboobu cuts you off from using the portals (Airbnb, Agoda, Tripadvisor etc). You are actually blocked from using the portal platforms & must only update listings & bookings on the Smoobu platform. You can't even access the calendars anymore.

You can no longer communicate with guests through portals, only through Smoobu. The worst thing is, if you have any blocked dates in the portal calendars they are ignored by Smoobu & then deleted on the portal. Suddenly all your blocked dates become available & you must re-block them all on Smoobu.

It's awkward, difficult to use & the support is hopeless. They have no training, they are rude & don't understand the platform. AVOID! The set up is too time consuming.

For me who manages tourist villas in Greece is the most productive tool. Easy, fast, and economical. I recommend it.

More developments to connect all the possible online travel channels

Great service and prompt help from [sensitive content hidden]. Would highly recommend

No Cons at all , really good relationship

Easy to set up, instant syncing, create team members and check your finances.

Nothing major. Sometimes we cannot reach the customer service during day time but other than that it is really effective.

Work good and very simple to use… mobile versione And excellent integrations with ota and partner software

Easy use and good integrations with other apps..

Intuitive to setup and useApp for mobile Analytics

Too many bugsNew errors - developers make changes on running systemsDouble bookings occur - not usable as channel managerIntegration with payment service buggy, especially paypal did not work

The calendar function is so useful during busy times and the automatic messages make life super easy once set up.

The only thing i would change is being able to view past bookings in the calendar view rather than having to select 'month view' wnen using the app on my phone

This channel manager has really increased our team efficiency while managing ~40 properties in India. It's very easy to use, very fast to get started... We did the trial and realised we could not live without it anymore! Customer service is also very responsive! I HIGHLY recommend this channel manager.

For over 40 listings it is difficult to search the availability as we need to scroll up or down. If there is search option for dates it would make it easier.

I manage 22 properties in Spain. I choose Smoobu based in these facts:

- Price
- Calendar management (APIS connection)
- Price management
- EASY built in website with payment gateway and possibility add your own domain FOR FREE
- EASY built in app.
- Owner/ team accounts
- Messages and automations

It is a self training software with a large stock of self explanatory videos to learn how to sep up your account.
Videos are also Spanish (many softwares don't provide this choice yet)

Support is fast and efficient (Thanks [SENSITIVE CONTENT])

The different accounts can be set up in different languages, very helpful if you have several languages in your team

Even though these areas can be improved I still will recommend it:

- Efficient way of creating reservations reports
- Easier way to know the calendar day when navigating through the calendar
- My website should have the option for marking up price (to cover Stripe costs)
- The app does not preview efficiently the calendar view.

The integration with other travel agencies was seamless, the platform was very user-friendly, and their customer service department immediately provided feedback if there were any questions.

I feel that I'm under-utilizing all of the software's tools for lack of information on all of its features.

The ease of use in different aspects: synchronization with the different portals, setting the different payment methods, creating your own web page.
There is no need to have great computer skills, you are guided step by step and if that is not enough, clear and comprehensive video tutorials are offered.
The contact with the customer service has been pleasant and friendly.
I am also glad for the possibility recently offered to block dates before an arrival and after a departure, due to the ongoing health crisis.

I can't get myself to like visually the speedometer of the "use" widget in the desk.
In addition, the fact that when I select a property in the calendar menu and reload the page, I lose the previous selection.

The feature that was most impactful is the ability to sync calendars from Airnbn, VRBO onto one calendar that was used to interface on my personal website for my short term rental property. Very good value for the functionality and service provided. Excellent customer service. All questions were answered in timely, clear and helpful manner.

There were a couple of times when I needed to contact Smoobu as canceled reservations on Airbnb do not automatically clear on the Smoobu system. Once I realized it was necessary to double check my main calendar after a guest canceled, it wasn't a problem.

If you are searching for the perfect platform to organize the whole rental management, Smoobu is the best so far, why? because very user friendly, all the tools just as easy as the Airbnb platform! We use for almost a year and we don't have any issue even we have various types of accommodations, from the middle budget to the luxury ones .. being grateful to found Smoobu in 2019, when I was really desperate with those options available.

Simple, easy to integrate, user friendly​!

As a single user, I need a simple application that will manage all of my channels. With smoobu, I can do this on the PC, on the tablet and even on the go with my smartphone. Fast communication with the guests on all my channels, creating and sending invoices that was a horror without smoobu.
The new design is very good. Everyone I show this to is delighted.

There is nothing wrong with the software. I want to make my own decisions at certain points and that works well. There could be more experiences in the guest app, but that's not a software problem.