Smoobu Reviews
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183 Reviews
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use & Highly recommended
Reviewed on 2020/08/31
Pros
This channel manager has really increased our team efficiency while managing ~40 properties in India. It's very easy to use, very fast to get started... We did the trial and realised we could not live without it anymore! Customer service is also very responsive! I HIGHLY recommend this channel manager.
Cons
For over 40 listings it is difficult to search the availability as we need to scroll up or down. If there is search option for dates it would make it easier.
Alternatives Considered
GuestyResponse from Smoobu
Dear Criscia,
thanks very much for your review and choosing us over others. Very excited to hear that you are enjoying your experience. We are working on making the calendar easier to use also for larger accounts. In the meantime, have you discovered the calendar only view? https://login.smoobu.com/de/booking/calendar/2
Best
Philipp
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Opinion Costebelle Conciergerie
Reviewed on 2021/06/23
Very good exchanges with the team in place, especially [SENSITIVE CONTENT] who manages the French...
Very good exchanges with the team in place, especially [SENSITIVE CONTENT] who manages the French clientele.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not what it used to be
Reviewed on 2021/05/11
This was a great PMS two years ago, not anymore.
This was a great PMS two years ago, not anymore.
Pros
When we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick.
But it has only been downhill from there. Their development team has made the interface clunky, their servers are down often, my team now hates Smoobu.
Cons
Extremely slow interface in 2021. If you manage more than 10 listings, please do not use this software.
We had previously used Hostaway and Lodgify. We have had more double bookings with Smoobu by far than with any other PMS.
Switched From
Hostaway- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best part of smoobu, by far: its customer service
Reviewed on 2023/08/01
We manage all bookings of our three holiday rentals in Smoobu, as well as communication with our...
We manage all bookings of our three holiday rentals in Smoobu, as well as communication with our guests. We also use Smoobu as a channel manager, to coordinate our bookings with the ones we receive from Airbnb.
Pros
While the features of smoobu are all we need, their customer service is just out of this world. Since smoobu is really stable (well-coded I guess), we don't need their help all too often. However, when we do, we get a.) competent and b.) quick replies, every single time.
Cons
Not much, maybe just the fact that they recently increased their prices and for us it made quite a difference. We've been using Smoobu since 2018 and we were used to their legacy prices
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Smoobu is the best
Reviewed on 2021/09/16
Smoobu is the best software I ever had. The management are considerate enough to waive my fees...
Smoobu is the best software I ever had. The management are considerate enough to waive my fees because I forgot to temp stop the subscription due to pandemic. That the total value of money, trust and confidence to smoobu and the management.
Pros
I have tried a lot of software but I lasted for more than two years in smoobu. Easy to use software and no limitations to connect in all channels. Synching the room rates and blocking and unblocking the dates were so easy too. Management of Smoobu are easy to deal with, as well. I highly recommended smoobu software.
Cons
Change the daily rates is still manual. I would like to recommend to just a click and it will apply to the certain period.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best channel manager in this price category
Reviewed on 2021/12/27
Covers all my basic needs.
Gets better every year.
Has a reasonable price.
The support is just top.
Covers all my basic needs.
Gets better every year.
Has a reasonable price.
The support is just top.
Pros
Smoobu is probably the Channel Manager with the best 'Features/Price' ratio.
We state that after we have done seriously evaluations for two years.
It has all functionality a small - middle accommodations managing service will be needing.
The subscription is very reasonable too.
They haven't stoped improving since I know them and they have the perfect support :)
Cons
There are some minor functionality issues with the user interface.
This does not affect the functionality, it is just that sometimes one can not but notice that some things could be a bit more 'up to date' in the user interface.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
You can phone them! You call them, they answer. They listen, they do what you want. In minutes!
Reviewed on 2017/11/18
It supports my business, and saves me time and money. It also frees me up to grow my business and...
It supports my business, and saves me time and money. It also frees me up to grow my business and add new channels with confidence
Pros
Easy to use, intuitive. Great dashboard with everything you need all in one screen. All backed up by the best customer service I have had with a Channel Manager. It's like having a back office that actually likes working with you. Before discovering Smoobu I had tried 2 other channel managers. I lasted 9 months with the first and only 3 months with the second. They were difficult to navigate, badly designed. The customer service was awful, you had to either send an email and wait for a reply or make an appointment sometime in the future to get a call back (that often just didn't happen). I was going crazy and about to give up on finding something that worked. Then I found Smoobu. It was a Saturday afternoon, and they had a telephone number. Just out of curiosity I called (expecting a voicemail saying they were closed). Much to my surprise a human being answered. I was up and running within hours. A connection that with a previous company had taken 3 weeks took them 2 minutes. Yes I know, unbelievable. No more stress. No more feelings of isolation. No more double bookings (and being told it was somehow my fault). I am now relaxed and happy and growing my business. And concentrating on my guests. I really feel like I have found a business partner who cares about me and is part of my success.
- Industry: Broadcast Media
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Good software. It is possible to make it excellent software
Reviewed on 2020/02/05
Overall convenient and friendly software. In my opinion with some other functions like the ones I...
Overall convenient and friendly software. In my opinion with some other functions like the ones I mentioned it can turn from good software into excellent software.
It is important for me to add that there are similar software to this one at lower prices and at more expensive prices. In my country the average monthly software cost ranges around 50 euros. If you were able to connect a credit company that works with Israel and flexibility along with invoice automation, I have no doubt that I would recommend many to switch to this software.
Pros
The interface is convenient from any computer and mobile phone
Cons
1.There is no clear place to see a customer payment status.
2. In my country the software cannot connect to a credit card so I need to use more software.
3. If I want to issue a concentrated invoice at the end of a month to a supplier that sends customers to me it is problematic. That is, it is not possible to open a clean invoice and associate it with customers that I had this month.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely helpful and intuitive
Reviewed on 2020/11/09
Amazing.
Amazing.
Pros
I started using Smoobu back when it was really small and sort of beta version and liked it from the getgo. In the meantime they have improved and expanded so much and i am truly happy for them because what they offer is a high quality product. The platform is easy to use,intuitive and responsive,easily accessible on all devices. The customer service is fast and helpful. Already converted many of my colleagues into clients and would highly recommend it to anyone looking for a tool that helps organise your hospitality small business.
Cons
The color palette for the website,perhaps.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smoobu just works
Reviewed on 2018/12/04
The most important consideration for me was to be able to sync instantly across multiple booking...
The most important consideration for me was to be able to sync instantly across multiple booking channels, including my own website. Now that I can do this it means I can have instant booking switched on without the stress of worrying about double bookings. Smoobu just works great
Pros
I really love using Smoobu in my business, it is so easy to use across platforms, and it allows me to run my business the way I envisaged it when I started, by being responsive to the needs of my guests. It helps me to be professional and to stay on top of everything. It also helps me to sleep at night
Cons
There is nothing that I dislike about the software, I recommend that anybody in the room rental, holiday letting or hotel business gives it a try
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product and Easy to Use. Friendly team.
Reviewed on 2019/05/28
Very happy with the overall product. Customer service is not available on weekends but the team is...
Very happy with the overall product. Customer service is not available on weekends but the team is very friendly and eager to help when you get to them.
Pros
Very easy to use and setup. Quick connection to Airnb and Booking.com (yet to try the others)
Cons
At first the messaging system wasn't my favorite. However, the new update looks great and integrates all messaging from Airbnb and Booking.com into the platform. Trying it out now and very happy with it!
Reasons for Switching to Smoobu
Mobile Apps, Simpler to use for my particular needs.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome product.
Reviewed on 2023/02/08
Pros
Best software I have used so far for Vacation Rentals. Very user friendly. Easy to set up. Well thought infrastructure.
Cons
Everything works perfect, so nothing that we don't like.
Reasons for Switching to Smoobu
Trial periodResponse from Smoobu
We really appreciate you taking the time to leave us a review, Gian Marco! These are the things that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you had a great experience using Smoobu. Let us know if we can do anything else for you.
- Industry: Hospitality
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smoobu is the best
Reviewed on 2020/02/16
Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables...
Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables me to manage reservations better and faster. In general, I am very satisfied with the product because it helps me stay on top of things.
Pros
Smoobu is easy to use from any mobile device and it helps me save a lot of time. The support staff are friendly, helpful and readily available to answer questions and solve issues.
Cons
I have no complaints. My only suggestion would be to further scale the annual price to adjust for (extra) small businesses.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't use if you use Expedia/VRBO
Reviewed on 2023/05/20
Pros
Simple when it works, but unfortunately that doesn't last long
Cons
Regularly disconnects channel management price sync with Expedia/VRBO. Support on the latest disconnect May 2023 has gone weeks with no solution or update. I'm researching alternative platforms and warning others.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Channel Manager
Reviewed on 2023/12/04
Pros
easy to manage calendar, quick synchronization with different platforms, excellent editing for automatic messages, good options for shared information, perfect to create different prices.
Cons
Nothing to say, don't have something that I like least!
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have a new friend, it's called smoobu!
Reviewed on 2019/08/26
For me to say Smoobu means the rep. I still wonder how he can answer all the questions for...
For me to say Smoobu means the rep. I still wonder how he can answer all the questions for assistance on his own. Always relevant, decisive and friendly.
Pros
It does a lot of things for me: it synchronizes the bookings on all the portals and updates the prices on some of them, it manages the communication with the customers, it gave me the possibility to create a website in an intuitive way and at sustainable costs and much more .. ..
Cons
I would say that I like everything, the graphical interface is intuitive and clean and I really appreciate their philosophy of trying to improve, always having a friendly customer relationship.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy with Smoobu
Reviewed on 2022/11/09
Highly recommended, it has made my life a lot easier and the value is just great.
Highly recommended, it has made my life a lot easier and the value is just great.
Pros
The integration with other travel agencies was seamless, the platform was very user-friendly, and their customer service department immediately provided feedback if there were any questions.
Cons
I feel that I'm under-utilizing all of the software's tools for lack of information on all of its features.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ExcellentExcellent
Reviewed on 2023/10/05
Excellent
Excellent
Pros
Great service and prompt help from [sensitive content hidden]. Would highly recommend
Cons
No Cons at all , really good relationship
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ecxellent Channel
Reviewed on 2019/08/27
I don't need to check or update OTA's when a property is booked.
I don't need to check or update OTA's when a property is booked.
Pros
This channel manager is really complete and fits perfectly with the needs of a tourist manager.
it's quick to update the data in the various channels. The feature I like most is that I can send an email with all the information to all customers automatically. In addition to the channel with the same price, a booking engine is included.
Cons
It should be fantastic to change the percentage different between channels for singolar apartment.
- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software for Rental Owners
Reviewed on 2023/01/22
Pros
Smoobu makes landlord life easier! Great solutions, very good support. I wouldn't want to rent without Smoobu anymore. I didn't dare to use the web building kit at first, but now I have my own website from Smoobu's building kit. Since I'm an IT layman, that's saying something. Smoobu is absolutely worth the price, also for the standardized communication, and the pricing tools. All in all - 1A.Translated with [sensitive content hidden] (free version)
Cons
I would like to have easier options for adding sitemap and favicon, but I'm sure Smoobu will help me with that competently.
Response from Smoobu
Dear Martin, we appreciate that you took the time to tell us about your experiences while using Smoobu, especially our website feature! If there is anything else we can do for you, please let us know. Thank you for your trust!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very good channel management tool
Reviewed on 2023/05/16
Pros
This is an excellent Channel Manager. My guests at Villa Hygge in Ciovo Croatia love the personalised web sites where I can provide in greatest detail all the information required that a guest might be looking for, such as places to to eat, shop, attractions, beaches, activities, etc, etc. Also the integration with the main booking platforms works seamlessly. I can highly recommend Smoobu to anyone looking for trouble-free booking management.
Cons
It is a bit costly, but the benefits may weigh in favourably.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic software
Reviewed on 2023/08/17
Pros
It is easy to use and the support is fast en good
Cons
If I want to add text at the invoice it is not good working. That is until now the only point I have.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
The reason we didn't use Smoobu
Reviewed on 2021/02/18
Pros
The customer service was by far the best thing out of any PMS apps we used
-Super easy to use
-Has every feature other apps have and more.
-Even a guest book
Listen there is only one reason we didn't continue to use it and it was because it doesn't have A.I. Messaging or task managing for cleaners.
Cons
They need to add auto messaging. That's the only reason we left. When you have a great auto msging service we will come back, but every app needs that feature especially if you have many properties and its the busy season of 100 inquiries/questions.
Response from Smoobu
Hi Matthew,
we do have a lot of auto messaging features. As well for guests as for cleaners.
We also have basic task management functionality plus integrations with properly, turnoverbnb, vrscheduler, doinn and others.
Not sure if you have missed those or of you are talking about a different topic.
Let us know
Philipp
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use booking software
Reviewed on 2020/02/04
We lease out several cabins, and smoobu helps us keep price parity across several OTAs, and we have...
We lease out several cabins, and smoobu helps us keep price parity across several OTAs, and we have all communication with our guests in one platform. It also keeps all our places easy viewable in in one place.
Customer service is swift in replies if we have any questions, and they are great at developing new features.
Pros
Easy to use
Many integrations with OTAs such as Airbnb, Booking.com and many more.
Cheap
Cons
Missing revenue management module to control prices easily. They do have a price management module, but its awkward to use. I´ve solved this with integration towards pricelabs.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Mary Mackay
Reviewed on 2020/01/30
Good
Good
Pros
I found it easy to use and accessible from my phone
Cons
Not being able to block all rooms at once but time consuming going through each one separately