We ran a 50 question engagement survey in June 2015
-The team Pulse portal is extremely user friendly and functional for the end user (our managers) and for the HR team as admins. There were so many ways to cut the data and provide useful information to our managers and execs without it being a complicated process.
-The goal setting process through Team Pulse is a great feature and it helped us standardize the process for our managers; lots of great resources on the site as well
-Our client services team was very attentive to us, especially as first-time survey clients. We had a lot of questions and last minute changes and our QW team held our hands every step of the way
-The exec debrief and manager training was professional, thorough and tailored perfectly to each audience. It was great to have QW do this part for us.
-Overall we received excellent value for this product and service. Can't wait to do it this year!
-Creating the org tree was a painful process and one we were unprepared for. It would have been helpful to have a briefing from QW on what it entails and by when we should get it to you. We've shared this feedback with our QW team.
-It would be helpful to have a change process in place for how to add/change manager access and reporting structure post-survey. We are still trying to figure out the best way to get this info to you efficiently
We converted to Quantum for GoalPost and 1 on 1s last year. I am extremely happy with the product. GoalPost allows employs to track the progress of their Goals throughout the year, making the year end review process much easier. Plus, this puts the goals front and center and employees are reminded of their goals, allowed to update and most importantly provide progress throughout the year. So often goals are forgotten as soon as they are turned in, this system makes employees and managers accountable for goals that are set and need to be met. I also appreciated the expertise at Quantum as I converted over to their system. Customer service truly ROCKS!
User-friendly, data-rich and visually succinct!
Easy to use, visually appealing, multiple data points
Demographics can be as varied as you would like allowing you to really examine details, trends etc
Love the dashboards
Cons: some of the reports need more detailed explanations on their rationale and how they are calculated. also best practices when it comes to leveraging the reports. Ex: engagement index
Cons: action planning tool should sync to outlook calendar
I feel the action planning and education resources look awesome and very robust, I would recommend perhaps some tutorials on getting started with them or implementation suggestions.
Great tool and service in all respects
We've had a great experience with Quantum's team and with the engagement survey and action planning tools. The team we work with (Kary Wurth, Bill Larson, Dan Harris and Aaron Brown) have been tremendously helpful, responsive and enjoyable to work with. We are moving our department heads into using the Action Planning features on a department level and love that automation. We worked with Kary and Bill on customized questions in both surveys we've done and there was no problem getting that done and they were super helpful consulting with us on what we were really looking for and how to design questions to get at that info. All in all a great experience.
I implemented the Engagement Survey as I'm new on the job and expected to improve Retention.
The Team Pulse software was so easy to use for both me and my employees who took the survey. The multiple options of breaking down the results made it easy for me to distinguish specific goals and actions to take within my multiple office environment. He privacy feature is so accurate that even in testing I was not able to see who had accidentally filled out another employees survey. Their customer service was phenomenal with just the right amount of contact and they were always available to assist and accommodate my requests. Overall, my experience with Quantum's Engagement survey has been not only pleasant but everything I had hoped for and more.
Great platform to have a meaningful conversation with employees
Our company is small, therefore we needed something that could provide us actionable insights to improve our already great company in a cost effective and timely way. Quantumworkplace, delivered in all fronts. We co-developed the survey questions and administer it in 4 different languages, in a very short time. We actually requested proposals from other big consulting firms and they were significantly above in $$$ and delivery time. The software is easy to use, and is the customer responsibility to make the most our of it.
We are very happy with our decision.
This is a Game Changer
We just finished our second year using the Engagement Survey. The data we gathered is incredible and helped us reach out to our decentralized team like never before. It gave us insights that have allowed us to strengthen our processes and eliminate things that create issues for team member morale. It also allows us to be very transparent as we move our business forward and continue to grow. We have been pleased with the process and look forward to continuing our relationship with Quantum.
Intuitive and Insightful
We've been using this tool for two years and have been nothing but impressed! From receiving outstanding support during the design process to just the right level of assistance during the survey launch itself to having access to incredibly useful and insightful reporting tools... we have been empowered by Quantum to truly be owners of our own process and achieve the exact outcome we desire.
Easy to use, Fast to respond, Great reporting!
We loved using Quantum for our Engagement Survey. Our staff is spread out through the US and ease of use was key to gathering data. Not only were we able to gather a record number of responses, we were also able to identify key high and low factors through reporting to take action on throughout the next year. We are excited to continue using Quantum for our survey in the years to come.
Year 2 - Still Love it!
This was our 2nd year using Quantum Workplace - Team Pulse to do our employee engagement survey. Quantum is easy to work with and the product is very easy to use. They made some good enhancements to the reporting this year and our manager's are actually entering their commitment plans into the system! Great job - we plan to continue working with QW!
Always ahead of the curve...
Quantum is always looking for ways to improve and add features all with the goal of helping us engage our staff. It is always improving and becoming more user-friendly.
The software currently doesn't integrate with our payroll software, so there is more manual work to keep our information current in their system.
The software is very flexible and easy to use. The reporting capabilities are terrific.
This is the 3rd year we have used Quantum's employee satisfaction survey and we added quite a few custom questions. The software is comprehensive and meets most of our needs. The only constructive feedback is around the 4 areas of satisfaction and the face icons and language that is used. These icons show the sad face in a dark color and our staff is very sensitive to that connection since we have a huge focus on diversity. Also, from our staff's perspective, the language used to describe each icon is offensive (e.g. disengaged). So, we have had to customize the icons for all of our PowerPoint slides.
Quantum Workplace does a great job of helping employers create a survey that not only measures typical engagement metrics but custom company metrics as well. The process is very streamlined and the survey is easy for employees to complete. The employer portal to review results is helpful and the recap offered by QW is thorough and helpful.
Intuitive software, results provided in wonderful reports and presentations
The engagement surveys have given us wonderful information over the years we have used them. The UI is very intuitive for both employees taking the survey, and for leaders to review the results afterward. The results are displayed in wonderful reports and presentations, making them easy to share with little additional effort needed.
best in class "next gen" engagement surveys
I honestly have no "Cons" about the TeamPulse product, except that it may be too slick for very old school, very tech phobic clients we work with together?
Pros: Quantum's people and processes, namely Liz and Jarah
The continuous improvements to the software and reporting/dashboards
Friendly Nebraskans who are easy to love.
We have utilized teh survey for two engagement surveys and have been very pleased. The tool is easy to use and powerful. It is intuitive to what you need and easily presents data at varied levels. The Quantum team behind the scenes do a great job and are timely with information and support.
The team at Quantum Workplace is engaged with you throughout the survey cycle. Everything from survey set up to results follow up is taken care of with the utmost professionalism. Any questions I have are answered quickly and completely. I would highly recommend them.