Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WeGift is GREAT
Reviewed on 2019/09/12
Both our customer services team and our accounts team really enjoy WeGift, we would highly recommend using them. It is our first time using an API B2B portal such as this and it has massively helped us increase our offering to our members.
Pros
We really like how easy WeGift is to use, you have an easy to view catalogue of all retailers available to you, all retailers show min and max to purchase, terms and conditions for the retailer and most importantly how to use the code. The customer service is great, they have recently introduced an online chat that is monitored by multiple employees their side so it gets directed to the relevant department who can assist with the query. If there are any issues on the platform it is fixed so quickly that you don't tend to notice there is anything wrong! Easy float top ups, reports and can see what our members are purchasing
Cons
Sometimes the float can take a little longer than we would like, but a quick email to our contact and it tends to be resolved within the same day.
- Industry: Consumer Services
- Company size: 10 000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very impressed
Reviewed on 2019/09/16
Brilliant. They have taken on feedback and continue to improve there service.
Pros
That it is instant open value delivery to our customers, giving our customers a better experience in ordering eVouchers. It has saved us having to stock eVouchers in house.
Cons
Some of the information is missing from the admin site making it hard for us to advertise the product correctly.
